Inclusive Usability Testing — a11yTOCamp
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If you’ve embraced inclusive design, next is to integrate it into user testing by incorporating people with disabilities into your process.
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Inclusive Usability Testing — a11yTOCamp
- 1. Inclusive Usability Testing Presented by Adrian Roselli (@aardrian) for a11yTO Camp. Slides from this talk will be available at rosel.li/a11yTOCamp.
- 2. • I’ve written some stuff, • Member of W3C, • Building for the web since 1993, • Learn more at AdrianRoselli.com, • Avoid on Twitter @aardrian. Great bedtime reading! About Adrian Roselli
- 3. Overview • Concerns • Planning • Payment • Venue • Recruitment • Accommodation • Tech • Process • Privacy
- 4. CONCERNS Photo by Save the Dream, CC BY 2.0
- 5. Concerns • Accessibility remediation must be complete.
- 6. Concerns • Accessibility remediation must be complete. • This is not accessibility testing.
- 7. Concerns • Accessibility remediation must be complete. • This is not accessibility testing. • This is not disability tourism.
- 8. Concerns • Accessibility remediation must be complete. • This is not accessibility testing. • This is not disability tourism. • Be clear on that with all stakeholders.
- 9. PLANNING Photo by Save the Dream, CC BY 2.0Photo by benjaminlansky, CC BY 2.0
- 10. Planning • Review your tests and format.
- 11. Planning • Review your tests and format. • Are they structured? Informal? Remote?
- 12. Planning • Review your tests and format. • Are they structured? Informal? Remote? • How many participants are you planning?
- 13. Planning • Review your tests and format. • Are they structured? Informal? Remote? • How many participants are you planning? • Have you budgeted for paying participants?
- 14. PAYMENT Photo by Mike Mozart, CC BY 2.0
- 15. Payment • Expect to pay participants more than you usually do.
- 16. Payment • Expect to pay participants more than you usually do. • Additional burdens to participate:
- 17. Payment • Expect to pay participants more than you usually do. • Additional burdens to participate: • Transportation cost,
- 18. Payment • Expect to pay participants more than you usually do. • Additional burdens to participate: • Transportation cost, • Time off work,
- 19. Payment • Expect to pay participants more than you usually do. • Additional burdens to participate: • Transportation cost, • Time off work, • May be underemployed.
- 20. Payment • Expect to pay participants more than you usually do. • Additional burdens to participate: • Transportation cost, • Time off work, • May be underemployed. • Gift cards that can be accepted where they shop.
- 21. VENUE Photo by Chris Waits, CC BY 2.0
- 22. Venue • It must be accessible.
- 23. Venue • It must be accessible. • Not just the building, but the entire route.
- 24. Venue • It must be accessible. • Not just the building, but the entire route. • Bus line, transport services, etc.
- 25. Venue • It must be accessible. • Not just the building, but the entire route. • Bus line, transport services, etc. • Meet them at the door.
- 26. Venue • It must be accessible. • Not just the building, but the entire route. • Bus line, transport services, etc. • Meet them at the door. • Relief area for service animals.
- 27. RECRUITMENT Photo by NASA Goddard Space Flight Center, CC BY 2.0
- 28. Recruitment • Now you can find participants!
- 29. Recruitment • Now you can find participants! • Community / support organizations:
- 30. Recruitment • Now you can find participants! • Community / support organizations: • Demographics,
- 31. Recruitment • Now you can find participants! • Community / support organizations: • Demographics, • Name recognition,
- 32. Recruitment • Now you can find participants! • Community / support organizations: • Demographics, • Name recognition, • Existing relationships,
- 33. Recruitment • Now you can find participants! • Community / support organizations: • Demographics, • Name recognition, • Existing relationships, • Contextual support.
- 34. Recruitment • Now you can find participants! • Community / support organizations: • Demographics, • Name recognition, • Existing relationships, • Contextual support. • Let the organization recruit.
- 35. ACCOMMODATION Photo by David Luders, CC BY 2.0
- 36. Accommodation • Build extra time for every task.
- 37. Accommodation • Build extra time for every task. • Allow them to be late.
- 38. Accommodation • Build extra time for every task. • Allow them to be late. • Service animals, canes, etc. do not play well with tripods and cables.
- 39. Accommodation • Build extra time for every task. • Allow them to be late. • Service animals, canes, etc. do not play well with tripods and cables. • Service animals need a clear space under the table.
- 40. Accommodation • Build extra time for every task. • Allow them to be late. • Service animals, canes, etc. do not play well with tripods and cables. • Service animals need a clear space under the table. • Different seating options: widths, arms, wheels, etc.
- 41. Accommodation • Build extra time for every task. • Allow them to be late. • Service animals, canes, etc. do not play well with tripods and cables. • Service animals need a clear space under the table. • Different seating options: widths, arms, wheels, etc. • A place to park scooters, chairs, etc.
- 42. TECH Photo by City University Interaction Lab, CC BY 2.0
- 43. Tech • Use the participant’s system (or community org system).
- 44. Tech • Use the participant’s system (or community org system). • For mobile testing, do not use mounts.
- 45. Tech • Use the participant’s system (or community org system). • For mobile testing, do not use mounts. • Do not mess with the user’s configuration.
- 46. Tech • Use the participant’s system (or community org system). • For mobile testing, do not use mounts. • Do not mess with the user’s configuration. • If necessary to modify, ask permission for any and every change.
- 47. Tech • Use the participant’s system (or community org system). • For mobile testing, do not use mounts. • Do not mess with the user’s configuration. • If necessary to modify, ask permission for any and every change. • Return it to the way you found it when done.
- 48. PROCESS Photo by Eelke, CC BY 2.0
- 49. Process • Be prepared to read agreements, instructions, etc. aloud.
- 50. Process • Be prepared to read agreements, instructions, etc. aloud. • Point a camera at the user and interactions.
- 51. Process • Be prepared to read agreements, instructions, etc. aloud. • Point a camera at the user and interactions. • Drive a second monitor from device and record it.
- 52. Process • Be prepared to read agreements, instructions, etc. aloud. • Point a camera at the user and interactions. • Drive a second monitor from device and record it. • Do not interrupt the user when using AT.
- 53. Process • Be prepared to read agreements, instructions, etc. aloud. • Point a camera at the user and interactions. • Drive a second monitor from device and record it. • Do not interrupt the user when using AT. • Reassure user none of the mistakes are his/her fault.
- 54. Process • Be prepared to read agreements, instructions, etc. aloud. • Point a camera at the user and interactions. • Drive a second monitor from device and record it. • Do not interrupt the user when using AT. • Reassure user none of the mistakes are his/her fault. • Users may apologize for finding errors.
- 55. PRIVACY Photo by frankieleon, CC BY 2.0
- 56. Privacy • Some personal health information may be revealed.
- 57. Privacy • Some personal health information may be revealed. • Be prepared to treat it as confidential.
- 58. Privacy • Some personal health information may be revealed. • Be prepared to treat it as confidential. • Where possible, anonymize data for reporting.
- 59. Privacy • Some personal health information may be revealed. • Be prepared to treat it as confidential. • Where possible, anonymize data for reporting. • Coordinate with recruiting organization.
- 61. Inclusive Usability Testing Presented by Adrian Roselli (@aardrian) for a11yTO Camp. Slides from this talk will be available at rosel.li/a11yTOCamp.
Editor's Notes
- • Save the Dream and SASOL. • National Sport Day 2017 to promote education and inclusivity through sport. • High-profile Qatari athletes and footballers from Al Sadd Football Club.
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- • Learning how to understand the signing of a floor plan in sign language • My teacher also forgets to give us the new reference point after each room • so I never know whether the kitchen is down the hall from the dining room or on the other side of the dining room. • It's rather confusing.
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- • Gift cards can be most useful when they have cash value. • Avoid cards at venues that require travel, do not support disabilities, etc. • Get cards that are more useful than just a free coffee but take $20 to get to use. • Can be used as signature guides
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- • A token effort is unacceptable • pay attention to whether or not it is truly accessible • Kutna Hora, Czech Republic
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- • Blind Camp of Maryland Visits NASA Goddard • NASA's Goddard Space Flight Center in Greenbelt, Md. • hosted some 100 campers and volunteers from the Deaf-Blind Camp of Maryland. • Based in West River, Md., was established in 1998 • provides safe, fun, barrier-free week for people who have significant hearing and vision loss. • campers, aged 18 to 80, learned about space and NASA missions
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- • May not anticipate some of the assistive tech that your users will bring. • A scooter and service dog combined will overwhelm even a spacious room.
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- • This set-up may not work • For mobile testing that the user may hold device to ear
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