This document discusses inclusive and equitable user experience (UX) research. It addresses how UX research can be traumatizing or exploitative for participants. It emphasizes compensating participants for their time and considering how the research may impact them. The document provides guidance on defining inclusive research, choosing the right methodology, finding diverse participants, and taking accountability. It discusses how to make research less traumatic, build community connections, and apologize when mistakes are made. Overall, the document aims to educate researchers on conducting more respectful and considerate UX research.

1. Inclusive
Research
@oohmawolfie
How you’re the biggest barrier…

2. Inclusive Research
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3. Defining what inclusive
research is
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4. Picking the right research
methodology and tools
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5. Finding the right people
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6. 1. Make UX research less traumatising
and exploitative
2. Make meaningful connections in
communities
3. Learn how to take accountability and
apologise
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7. 1. Make UX research less
traumatising and exploitative
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8. “Critical Design Alternatives”

9. Research can be triggering and
traumatising
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10. @oohmawolfie

11. Photo of Siren call
of Neglect

12. Research is inequitable and
extractive
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13. @oohmawolfie

14. @oohmawolfie
We must compensate
participants

15. @oohmawolfie
As a researcher, I am being paid…why
shouldn’t participants get paid too?
Like all of us on the team, they are
sacrificing their time in order to
contribute to the research effort, and
they often incur expenses too, like
transportation to the research site or
airtime to coordinate with the team.
“
”

16. https://hmntycntrd.com/

17. 2. Make meaningful
connections in communities
@oohmawolfie

19. https://hmntycntrd.com/

20. 3. Learn how to take
accountability and apologise
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22. "the obligation or willingness to accept
responsibility for one's actions"
Accountability is…
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23. "Accountability is behaviour change"
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24. @ohmawolfie

25. Some resources
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26. Thoughts?
What have I missed?
What are you doing in these spaces already?
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27. Common things that I get asked
- How do I recruit an inclusive and diverse sample (screeners,
segments etc)
- How do I incentivise appropriately
- What if I say the wrong thing
- Hoxw do I pilot?
- How to run sessions with folk using assistive tech

28. Confidence using the right
language and asking the right
questions
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30. Basics of running inclusive research
- Understanding what it is
- Definitions and talking about what it is and isn’t
- Understanding how to run inclusive research
- Picking the right research method
- Recruitment
- Incentives
- Location of session
- Tech set up of session
- Confidence running sessions with disabled folks
- Confidence in language

31. @oohmawolfie
As a researcher, I am being paid…why shouldn’t
participants get paid too?
Like all of us on the team, they are sacrificing their time in
order to contribute to the research effort, and they often
incur expenses too, like transportation to the research site
or airtime to coordinate with the team.
“
”

32. “ We are so fucked.
In fact, we are so
fucked, it may
already be too late
for this book “

34. Understand your
emotional
reactions and
barriers

35. “Shame is the fear
of disconnection”

36. “Vulnerability is
the birthplace of
innovation,
creativity and
change”

37. What can you start doing?
What personal work are you going to do to help you understand how your privileges and
experiences bias your research?
What are you going to do to minimise the possible trauma of your research?
Acknowledge bias is a part of research but confront your biases:
https://airbnb.design/anotherlens/
- - The right tools, understanding of the research approach (this
includes recuritment etc)
- Dedication to doing the self work. The reflection, the
education, the openess to being held accoutnable/mucking
up
- And as Alba describes, a shift for us all to move from an