1. The quality of care in nursing homes has been evaluated from many perspectives, but few studies have
analyzed quality in light of complaints made to state survey agencies by residents, their family
members, or other individuals interacting with the nursing home. This presentation will focus on
analyses of complaints to survey agencies, investigations of these complaint allegations, and
complaint-related deficiency citations issued to facilities, and will highlight their effect on the quality of
care in nursing homes. The presentation will also address facility and resident-aggregated factors that
may aid in a better understanding of quality in nursing homes and how to improve the care for
residents.
Improving Nursing Home Quality of Care:
The Effect of Complaints and Investigations
Improving Nursing Home Quality of Care:
The Effect of Complaints and Investigations
March 16th
, 2016
12:00-12:50pm
Schneider 223
Free pizza and soda!
RSVP: honors@uwec.edu