The document provides an overview of the functions, responsibilities, qualities, and supervision techniques employed by supervisors in an organization. It highlights the importance of effective supervision for achieving organizational objectives and categorizes management styles into independent, democratic, and autocratic types. Additionally, it discusses various supervisory techniques such as consultative, authoritarian, and non-interfering methods.

1. CHAPTER 16
SUPERVISION
15 May 2007 SUPERVISION 1

2. Introduction
Good managers oversee the performance of
workers. IT is necessary to oversee the
performance to achieve early objectives.
Top management oversees the performance of
management members and management
members oversee the performance of non
management members. They are also called as
First line managers. Supervisors have different
names like foreman, department head, head
clerk, charge man, chief clerk, head assistant,
inspector, superintendent or section officer etc.
15 May 2007 SUPERVISION 2

3. PLANNING
15 May 2007 SUPERVISION 3

4. Functions of Supervisor
Provides technical knowledge
Gives orders, instructions and implements the
rules
Converts the goals, programmes, policies and
resources into products and services
Creates proper climate
Arranges work assignments, determines
procedures.
Arranges tools and materials
15 May 2007 SUPERVISION 4

5. Functions of Supervisor
motivates workers
becomes an example
hears complaints and helps to solve
them
communicates the feelings or problems
to the top management
controls the performance
Recommends promotions, transfers and
pay increase.
15 May 2007 SUPERVISION 5

6. Responsibility of Supervisor
A. Responsibilities towards workers or
subordinates
B. Responsibilities towards management
C. Responsibilities towards his own
functions
D. Responsibilities towards his colleagues
15 May 2007 SUPERVISION 6

7. Qualities of Supervisor
Knowledge of Technical Ability to
the knowledge Honesty
listen
organization
Physical Patience
appearance
Ability to
Self Supervisor
judge the
motivated people
Self complete
confident information
Understand and
respect the Ability for
Ability to talk Administrative
feelings of orderly
well ability
others thinking
15 May 2007 SUPERVISION 7

8. Principles of Supervision
The effective utilization of supervision
ensures the achievement of the
objectives of organization
Effective supervision is a function of the
supervisor
Definition of the role of the supervisor
and the acceptance of the organization
are responsible for the efficiency of the
supervisor
15 May 2007 SUPERVISION 8

9. Principles of Supervision
Supervisor should analyze his group and
decide which course of action helps to achieve
the objectives of organization.
The success of any supervisor depends upon
the effective fulfilling of groups needs
Group’s survival and its progress towards its
objectives are the parameters to judge the
efficiency of the supervisor
15 May 2007 SUPERVISION 9

10. Types of Supervision
Types of Supervision
Independent Democratic
Autocratic supervision supervision supervision
15 May 2007 SUPERVISION 10

11. Kinds of Supervisor
Bureaucratic regulative
Autocratic – directive
Idiocratic - manipulative
Democratic – Integrative
15 May 2007 SUPERVISION 11

12. Supervisory Techniques
Non interfering
Consultative or or fee rein
democratic technique
technique
Authoritarian or
dictatorial
technique
15 May 2007 SUPERVISION 12

13. Consultative or democratic
technique
A supervisor takes decision
regarding methods or procedures to
be adopted only after consulting his
subordinates.
All the democratic principles are
adopted under this technique.
15 May 2007 SUPERVISION 13

14. Authoritarian or dictatorial
technique
Whatever the methods or procedures
are fixed by the management, they
should be strictly adhered to by the
subordinates.
This technique is suitable where the
labour is not properly organized.
15 May 2007 SUPERVISION 14

15. Non interfering or free rein
technique
The subordinates are allowed to
select methods or procedures
available within the organization.
Hidden talents are exposed by the
subordinates under this technique
15 May 2007 SUPERVISION 15