This document provides instructions for two projects related to implementing and monitoring work health and safety practices. Project 1 involves creating a guide to consult employees on health and safety matters. The guide should provide advice on consultation, methods for involving employees, and arrangements for committees. It also outlines monitoring performance and addressing non-compliance. Project 2 involves creating an action plan to discuss the positive and negative impacts of information technology and internet use in the travel/tourism industry from a health, safety and security perspective. The plan must identify risks, control methods, required actions, relevant legislation, training, and monitoring procedures.

1. Implement and Monitor Work Health and Safety Practices
Implement and Monitor Work Health and Safety PracticesImplement and Monitor Work
Health and Safety Practices Projects Project 1 Project Instructions -Scenario Assume that
you are the area manager of three hotels of Queensland Reef Hotels on the Sunshine Coast,
QLD. Your responsibilities include the delivery of an exceptional service experience to all
clients across the three hotels. The hotels are located in Coolum Beach, Mooloolaba and
Maroochydore, and have a long-established reputation in the marketplace for quality and
service.Project 1 – Implement and monitor work, health and safety practicesThroughout
Project 1, you are required to create a guide that can be implemented throughout
Queensland Reef Hotels that: a. Gives good practice advice on how to consult and involve
your employees and their representatives on health and safety matters at work
b. Provides the opportunity for staff members to contribute their views on current and
future WHS management practices, including views on how to eliminate or control risks
c. Enables consultation with the appropriate person when issues need to be actioned,
resolved or referred to an appropriate employee within the organisationIn the creation of
your guide, ensure that you include the following:1. Getting started – Preparing to involve
your workforce: • Why you should talk to your employees about health and safety
• Legislation relevant to workplace health and safety • How to gain commitment from
the organisation and your employeesNB: Use industry examples to support organisational
commitment2. Getting organised – Planning effectively: • What affects how you involve
your workforce • What you should consult your workforce about • When you should
consult so that you do it in good time • Arrangements for training health and safety
representatives • Arrangements for signage3. Getting it done – Providing practical
advice on ways to consult and involve your employees or their representatives: • What
your duties are when consulting representatives • Methods of involving your employees
• How to involve representatives in investigations and inspections • How to set up a
health and safety committee and make it work well • How/when to provide
feedback4. Getting it right – Making sure your arrangements for workforce involvement
are as effective as possible and cover how you can keep improving by: • Monitoring
performance • Reviewing progress • Knowing what to do when things become
challenging • Plans for referring and resolving any WHS issues that arise in consultation
• Actions that will be taken to deal with non-complianceTo help with this Project the

2. following link will give an example of a completed guide
http://www.hse.gov.uk/pubns/indg232.pdfAlong with the above link a Sample Case Study
from the University of Leeds has been provided below to give you examples of outcomes
that can be achieved at the successful implementation of a guide that involves employees in
organisational health, safety and security issues.Sample Case study: University of Leeds?
Please note this is an Example only and not some of this information will not be relevant to
Australia.The University of Leeds launched a revitalisation program in partnership with
campus trade unions to bring about significant and lasting improvements to health and
safety performance.The Challenge: Around one in ten university staff reported an accident
at work, and the university had also received two improvement notices from Health and
Safety Executive in the last three years. Managers and staff recognised that there was room
for improvement.With jobs ranging from laboratory experiments to office administration,
and from fieldwork in the Arctic to serving lunch in the canteen, the university’ s 8000 staff
has a very diverse range of health and safety issues and are spread across 98 acres of
campus. The key challenge was raisingawareness of health and safety issues and getting
everyone involved.Getting the workforce on board, the university launched a revitalisation
program with the three campus trade unions where both unions and management are equal
partners in achieving health and safety standards and resolving issues. A declaration that
health and safety is one of the university’ s top priorities is at the heart of the
partnership.‘ The revitalising agreement allowed the university and the campus trade
unions to start again and build from scratch a new working relationship and develop a
refocused approach to health and safety. This will in time lead to a culture change across
campus and has already led to an official partnership which is the first of its kind.’ Nick
Creighton, Branch Health and Safety Officer, on behalf of the Unison University of Leeds
BranchRaising awareness: ‘ It was essential to make sure that everyone understood their
own health and safety responsibilities and knew what could happen if these weren’ t taken
seriously. This required a change in both attitudes and behavior.’ Gary Tideswell, Director
of Wellbeing, Safety and HealthA DVD was made using contributions from staff across the
university. It highlighted what can happen if health and safety is not taken seriously, and
also gave examples of best practice. Every member of staff watched the film, was then
encouraged to talk about local issues and priorities, and received information on individual
health and safety responsibilities. ‘ …the DVD and briefings created an opportunity for
dialogue by using real case studies from our campus and giving people the chance to ask
questions and discuss local issues.’ Gary Tideswell, Director of Wellbeing, Safety and
HealthHow is the workforce involved? A health and safety committee was formed with
representatives from all areas of the university, including health and safety representatives
appointed by the trade unions. It works to clear terms of reference and monitors
arrangements for managing health and safety, considers incident reports, and makes
recommendations for improvements.?As part of the revitalisation agreement, a sub-group
of the main committee was formed to include trade unions. If necessary, this sub-group
meets between the main meetings at short notice to consider urgent health and safety
matters. It also provides a sounding board for developing new or revised policies.Benefits
so far: There has been a notable change in the awareness and attitudes of staff – they

3. understand the issues more now and engage more readily. The staff now has clearer, more
accessible information and they are more aware of their own health and safety
responsibilities.Although it is too early to measure a reduction in accidents, the university is
confident that their accident reporting system now provides a more accurate picture. ‘ To
keep improving?we need to bring about a permanent shift in health and safety culture. We
should not underestimate the challenge of achieving this, but I am confident that by working
together we will succeed. I look forward to the day when our university is a flagship for
health and safety, with others looking to us to see how it should be done.’ Professor
Michael Arthur, Vice-ChancellorProject 2 Project Instructions Accompanying
thetechnological revolutionofthe1990stherearemanynewopportunitiesandchallenges for
thetraveland tourismindustries. Sincetourism,global industryinformation is itslife-bloodand
technologyhas becomefundamentalto theabilityofthe
industrytooperateeffectivelyandcompetitivelyThroughoutProject2, youwill berequired
tocompleteanaction plan discussing theimpact(positiveand negative)fromahealth, safetyand
securityperspectivethat theapplicationof informationtechnologyand the useofthe
internethas hadon thetravel/tourismindustryThroughoutthe actionplan, eachof
thefollowingpointswill need tobeincluded: • Relevantdetailsof thepotential
hazards/risksassociated with theuseof technology(ensurethat
youconsiderhealth,safetyandsecurityrisks) • Risk controlmethods required (and
bywhom) • Promptandappropriateaction takento aIDressnoncompliancewith procedures,
safework practicesand non-adherencetosignage/training, etc • Relevant legislation that
employees are required to be aware of (refer to the guide created in Project 1)
• Timeframesfor completionof actions • Training required • Howyouwould monitor
theeffectivenessofyour Action Plantoidentifyanyinadequacies? Reporting processes(and by
whom) • Theroles andexpectationsof staff requiredto beinvolved inworkplace monitoring
• IdentificationofOHSreportsand recordsthatwouldneed tobecompleted "Looking for a
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