Team4Tech's co-founder and Executive Director, Julie Clugage, led a panel discussion about Immersive Service Learning Programs. Panelists included Nicole Campbell (Senior Program Manager, Employee & Community Engagement, Intuit) and Luke Filose (Corporate Responsibility Manager, Intel Corporation).
2. 22
Julie Clugage
Executive
Director and Co-
Founder
Nicole Campbell
Senior Manager,
Employee &
Community
Engagement
Luke Filose
Employee
Engagement &
Strategic Alliances
Manager
INTRODUCTIONS
3. 33
“Service learning is a teaching and learning
strategy that integrates meaningful community
service with instruction and reflection to enrich
the learning experience, teach civic
responsibility, and strengthen communities.”
(Learn and Serve America, National Service-
Learning Clearinghouse)
WHAT IS SERVICE LEARNING?
4. 44
Millennials rank company’s
cause work as the
#3
factor when applying for a job.
USEFUL FOR COMPANIES?
The 2014 Millennial Impact Report, http://cdn.trustedpartner.com/docs/library/AchieveMCON2013/MIR_2014.pdf
5. 55
Less than
1/3
of employees were engaged in
their work in 2014.
USEFUL FOR COMPANIES?
Gallup Employee Engagement Survey, http://www.gallup.com/poll/181289/majority-employees-not-engaged-despite-
gains-2014.aspx
6. 66
2/3
employees feel more engaged
at work because of their
employer’s CSR program.
USEFUL FOR COMPANIES?
Volunteer to Juice Your Career, http://www.forbes.com/sites/sylviaannhewlett/2012/02/01/volunteer-to-juice-your-
career/
7. 77
Employees who can make a
social impact through their job
report higher satisfaction than
those who don’t by a ratio of
2:1
Talent Report: What Workers Want in 2012, https://netimpact.org/sites/default/files/documents/what-workers-want-
2012.pdf
USEFUL FOR COMPANIES?
8. 88
5 KEY 21ST CENTURY LEADERSHIP SKILLS:
USEFUL FOR COMPANIES?
Team4Tech Framework for 21st Century Leadership Skills
9. 99
DEFINE YOUR GOALS
RIGHT FOR YOUR ORG?
Boost
employee
satisfaction
& retention
Make an
impact in a
specific field
Business
development
Deliver 21st
century
professional
development
Help build
your brand
Learn about
emerging
markets
first-hand
10. 1010
o Project Impact vs Employee Development
o Broad vs Targeted Volunteer Audience
o CSR vs Business Development
PROGRAM CONSIDERATIONS
11. 1111
DEVELOPING A GREAT PROGRAM
o Researching and vetting
NGO partners
o Defining relevant, productive
scope of work
o Developing service learning
curriculum
o Tracking outcomes for NGO
partner and volunteers
12. 1212
INTUIT WCGB BOLD
o Launched in 2014
o 25 employees on 2
projects in India
o Teaching
entrepreneurship
o Designed to grow
creative problem
solving, global
mindset
13. 1313
INTEL EDUCATION SERVICE CORPS
o Launched in 2009
o 20 projects, 100
volunteers per year
o Projects aligned with
emerging market
business
opportunities
o Designed as “shared
value” program
(employees,
business, society)
Session Covers the Following:
· What is service learning? What support is there for showing that employees are interested in it?
· What benefits can a company gain by using service learning programs?
· Facts and figures on programs, employees, engagement, etc
· How do you determine if service learning is right for your organization?
o Will it meet your intended objectives?
· If it is right for your organization, how do you select the right service learning project to meet your goals?
o How do you vet NGO’s and have discussions about their competencies, their capacity and their ability meet your goals? (We are interested in hearing how a company would do it on their own and how you do it as T4T.)
o Throughout the session we’d like to include lessons learned from panelists about matching outcomes to projects to NGO partners
· What research do you need to do beforehand to position the program for success– what information do you need to gather, internally and externally?
· How do you identify learning objectives and track learning outcomes post program? What feedback loop should be put in place to ensure that the program meets the intended goals?
This session will focus on the benefits of various types of immersive service learning programs for corporations and their employees. Our panelists from Intuit and Intel will share how they structured their programs, challenges they faced in implementation, and how they are measuring impact.
Julie Clugage is Co-Founder and Executive Director of Team4Tech, a non-profit that works to advance education and economic opportunity in developing countries by connecting technology industry professionals and solutions with high impact NGO projects. She has more than 20 years of experience in the world of education, technology and economic development, including 10 years at Intel Corporation's where she managed CSR and education programs.
Nicole Campbell is a Sr. Manager of Intuit’s Global Giving & Volunteering Team at Intuit. Nicole’s role focuses on the development of Intuit’s International giving and volunteering strategy which engages employees to give back in meaningful and relevant ways. She works to leverage Intuit’s core competencies like innovation & technology to help build programs that resonate with employees while having real world impact. Nicole loves a challenge and is known as a ‘risk taker’ due to her inclination to question conventional ways of doing things, and experiment with alternative solutions. Nicole lives in Toronto, Canada with husband, and 2 dogs.
Luke Filose works in Intel’s Corporate Responsibility Office where he manages the Intel Education Service Corps. IESC is an employee engagement program that provides technical assistance to NGOs and governments deploying Intel solutions in developing countries. Luke has extensive sales and marketing experience in emerging markets in the technology and renewable energy sectors and has also managed NGO projects on the ground in Africa. He lives in the San Francisco Bay Area with his wife and son.
Immersive
Cross-Border
- company’s product/service ranked first, culture ranked second
- 97% of Millennials prefer to contribute their skills
- 78% prefer to do cause work in teams
Gallup defines engaged employees as those who are involved in, enthusiastic about and committed to their work and workplace.
Millennials are the least engaged group, at 28.9%. Although the economy is improving, workers in this generation may not be getting the jobs they had hoped for coming out of college. Gallup's employee engagement data reveal that millennials are particularly less likely than other generations to say they "have the opportunity to do what they do best" at work. This finding suggests that millennials may not be working in jobs that allow them to use their talents and strengths, thus creating disengagement.