Part one of the three part learning inputs from The School for Health & Care Radicals, for the InPerson meeting of the Innovation Learning Network meeting on 12th May 2015, co-hosted by @CenturaHealth, @healthcareILN and @NHSIQ
A one day school for health and care radicals: Minicourse M4 at International...NHS Improving Quality
These are the slides presented by Helen Bevan, Jackie Lynton and Boel Andersson Gäre for the minicourse M4 "A one day school for health and care radicals" at the International Forum on Quality and Safety in Healthcare, 21st April 2015.
Globally, more than 5,000 people have signed up for the School for Health and Care Radicals, either virtually or as a face to face learning experience. Based on connectivist learning principles, it enables change activists in health and care from across the globe to connect with each other and build the skills and confidence to rock the boat and stay it it. For further details of the school see http://www.theedge.nhsiq.nhs.uk/school/
Follow us on Twitter
@HelenBevan
@JackieLynton
@BoelGare
@School4Radicals
#SHCR
The document appears to be a series of slides from a presentation on change management and healthcare. Some of the key points summarized across multiple slides include:
- The importance of change starting from the "edge" and having many change agents rather than a few at the top.
- The concept of "old power" coming from the top-down versus "new power" being shared and pulled from many.
- The need for organizations to embrace rebels, boat rockers, and heretics to drive disruptive thinking and change.
- Personal qualities of effective change agents including self-efficacy, seeing multiple perspectives, and connecting their work to a higher purpose.
Presentation from IHI National Forum on Quality and Safety
Minicourse M10 How to Be a Great Change Agent
It’s tough being a change agent, particularly when other people don’t want to change. Yet big change happens in health care organizations only because of heretics: passionate people who are willing to take responsibility for change. Such individuals support organizational goals, but also want to change existing thinking and practice and improve care for patients. This session provides a toolkit for surviving and thriving as a change agent.
After this session, participants will be able to:
Identify and practice tactics for being an effective change agent
Build a toolkit of powerful approaches to enable change
Connect with and learn from other change agents
Monday 9th December Crystal Ballroom, Salon D8.30am to 4.00pm
Helen Bevan @HelenBevan
Robert Varnam @RobertVarnam
Andrew Hasler @AndrewHasler
#IHI25Forum #ChangeAgents
This document discusses strategies for leading large-scale change. It suggests that change is best achieved from the "edge" by connecting diverse groups and empowering many change agents rather than relying on a top-down, hierarchical approach. Successful change agents build self-efficacy and work with others to achieve small wins. While targets and incentives can drive delivery, building intrinsic motivation through connecting to shared purpose and engaging leadership is important for energy and creativity. Framing the message and engaging in sensemaking to connect emotionally with staff are emphasized over marketing slogans.
The document discusses a one day event called the School for Health and Care Radicals held in Melbourne, Australia. It provides information on downloading slides from the event, ways to provide feedback or discuss the event online. The bulk of the document consists of tweets from the event organizers sharing insights from speakers on topics like leading change from the edge of organizations, balancing old and new models of power, and the need for "rebels" and "boat rockers" who can challenge the status quo in a constructive way. Risks mentioned for those who rock the boat include feeling disempowered and conforming or leaving the organization as a result.
A one day school for health and care radicals: Minicourse M4 at International...NHS Improving Quality
These are the slides presented by Helen Bevan, Jackie Lynton and Boel Andersson Gäre for the minicourse M4 "A one day school for health and care radicals" at the International Forum on Quality and Safety in Healthcare, 21st April 2015.
Globally, more than 5,000 people have signed up for the School for Health and Care Radicals, either virtually or as a face to face learning experience. Based on connectivist learning principles, it enables change activists in health and care from across the globe to connect with each other and build the skills and confidence to rock the boat and stay it it. For further details of the school see http://www.theedge.nhsiq.nhs.uk/school/
Follow us on Twitter
@HelenBevan
@JackieLynton
@BoelGare
@School4Radicals
#SHCR
The document appears to be a series of slides from a presentation on change management and healthcare. Some of the key points summarized across multiple slides include:
- The importance of change starting from the "edge" and having many change agents rather than a few at the top.
- The concept of "old power" coming from the top-down versus "new power" being shared and pulled from many.
- The need for organizations to embrace rebels, boat rockers, and heretics to drive disruptive thinking and change.
- Personal qualities of effective change agents including self-efficacy, seeing multiple perspectives, and connecting their work to a higher purpose.
Presentation from IHI National Forum on Quality and Safety
Minicourse M10 How to Be a Great Change Agent
It’s tough being a change agent, particularly when other people don’t want to change. Yet big change happens in health care organizations only because of heretics: passionate people who are willing to take responsibility for change. Such individuals support organizational goals, but also want to change existing thinking and practice and improve care for patients. This session provides a toolkit for surviving and thriving as a change agent.
After this session, participants will be able to:
Identify and practice tactics for being an effective change agent
Build a toolkit of powerful approaches to enable change
Connect with and learn from other change agents
Monday 9th December Crystal Ballroom, Salon D8.30am to 4.00pm
Helen Bevan @HelenBevan
Robert Varnam @RobertVarnam
Andrew Hasler @AndrewHasler
#IHI25Forum #ChangeAgents
This document discusses strategies for leading large-scale change. It suggests that change is best achieved from the "edge" by connecting diverse groups and empowering many change agents rather than relying on a top-down, hierarchical approach. Successful change agents build self-efficacy and work with others to achieve small wins. While targets and incentives can drive delivery, building intrinsic motivation through connecting to shared purpose and engaging leadership is important for energy and creativity. Framing the message and engaging in sensemaking to connect emotionally with staff are emphasized over marketing slogans.
The document discusses a one day event called the School for Health and Care Radicals held in Melbourne, Australia. It provides information on downloading slides from the event, ways to provide feedback or discuss the event online. The bulk of the document consists of tweets from the event organizers sharing insights from speakers on topics like leading change from the edge of organizations, balancing old and new models of power, and the need for "rebels" and "boat rockers" who can challenge the status quo in a constructive way. Risks mentioned for those who rock the boat include feeling disempowered and conforming or leaving the organization as a result.
Organisational Radicals
A half day school hosted by Helen Bevan for organisational radicals. Minicourse M12 held on Thursday 18 April to delegates of the International Forum.
Part two of the three part learning inputs from The School for Health & Care Radicals, for the InPerson meeting of the Innovation Learning Network meeting on 13th May 2015, co-hosted by @CenturaHealth, @healthcareILN and @NHSIQ
The document discusses the origins and evolution of the School for Health and Care Radicals (SHCR), which began in 2002 and applies principles of social movements and community organizing to healthcare improvement. It provides insights from various thinkers on topics like leading change from the edges, the importance of networks and communities, and characteristics of effective social movements. The document encourages reflection on building self-efficacy as a change agent and emphasizes that change starts from transforming oneself. It discusses tactics like framing, strategy, and mobilizing others through compelling messages aligned with their motivations.
School for Health and Care Radicals; International Forum on Quality and Safet...NHS Improving Quality
These are the slides from minicourse M5 "The School for Health and Care Radicals" held at the International Forum on Quality and Safety in Health Care, 8th April 2014
This document provides social media advice and guidelines for interacting online without getting fired or breaking up with someone. It discusses how to communicate during a crisis in a calm manner, how to be a genuine human by engaging with others respectfully, and how to avoid embarrassing yourself by monitoring your online presence and interactions. The key messages are to be honest, consider how others may feel, remain composed even when upset, and remove anything from your profiles that could have serious negative consequences if seen.
Unleash your branding and gather your followers by using the right image in your social sharing. You have the basics down and your images are sized correctly, but now what? You need to figure out how to push your messaging, bring everyone to the party, and pivot quickly.
You'll learn how to:
- Use compelling layouts and typography that psychologically work
- Create messaging to compliment your images
- Work smarter with graphic designers and content marketers
- Quickly pivot your images to be golden across any social media network
HOW TO SELL TO THE MODERN BUYER [INBOUND 2014]HubSpot
The buying process has changed; it's digital, it's mobile, it's heavily influenced by social. The modern Sales professional leverages Social Networks to be where her buyers are online, offline, #AllTheTime. Companies that invest in operationalizing and scaling Social Selling will have a massive competitive advantage, as 78% of sales professionals using Social Networks outperform their peers. Evolution of communication: Print > Radio > TV > Phone > Email > Web >...SOCIAL. Social Selling is all the rage, but most people don't understand that Social Selling is just old school research, networking and relationship building, leveraging new school channels like LinkedIn, Twitter and Google+. Jill will cover the Why, What and How to do Social Selling at an individual Sales Rep level. You'll walk away with fresh ideas on how to find, relate, connect and engage with your customers and future advocates.
School for Change Agents 2018: Module 3 – Being resilient and dealing with re...NHS Horizons
This document provides an overview of a training session on dealing with resistance to change and being resilient. It includes:
- A list of presenters and support staff for the session.
- Information on different perspectives on resistance and reactance, how to avoid or overcome reactance, and ways to build resilience as a change agent.
- Quotes and insights on grit, passion, and choosing joy in the face of challenges.
- Encouragement for participants to develop both individual and collective agency in creating change.
Transformational themes that will shake the world of healthcare improvementNHS Improving Quality
The document discusses leading change from the edges of organizations. It provides five ways to lead change from the edges and thrive: 1) embrace disruption, 2) curate knowledge, 3) build bridges to connect disconnected groups, 4) roll with resistance by taking a dialogic approach, and 5) recognize that leading change starts from within oneself. It also describes a case study of the School for Health and Care Radicals, a virtual school for training change agents that was set up with three weeks' notice and had over 1,500 enrollees from 27 countries.
This is the presentation on “The personal leadership challenge of making integrated care a reality” that Helen Bevan made at the conference “Leading Better Care for All in the North West” on 12 March 2014. This conference is one of a series of regional events across the country on how the best use can be made of the Better Care Fund.
Your Guide to Winning Higher Ed Social Media EngagementJeremiah Barba
Boosting engagement on social media can feel like a frustrating maze of constantly-changing algorithms, where new networks pop up almost daily and trends shift with the wind. How do you engage your fans and turn them into advocates? This session will cover how the higher ed social media engagement report was created; best practices from top performers; how small changes can lead to big improvements; and a plethora of tips for unlocking more engagement.
Influential and Authentic Communication Workshop (2.5 hrs)Marlies van Dijk
The document discusses influential and authentic communication. It emphasizes connecting with audiences through values, emotions, and storytelling. Leaders are advised to frame issues in a compelling way that inspires action, avoid focusing solely on technical problems or targets, and instead promote a shared sense of purpose. Authenticity, vulnerability, and courage are important for leadership. Leaders should find ways to communicate authentically and tap into the power of storytelling to influence and persuade others.
A strong online community can help strengthen a library’s in-person community and contribute to community resilience in times of stress. But how do you develop this? The answer is as varied as there are kinds of libraries. This panel of experienced social media folks, from a variety of academic and public libraries, shares how they develop, run, and troubleshoot their libraries’ online communities.
Why 1 Million Social Media Followers Sucks, WebCongress May 2014Erica McGillivray
Stop reporting follower counts and making your social media goals more followers! This is bad for your brand. Instead, focus on engagement, relative engagement, and other goals that make sense for your business.
How technology devices could potentially do nothing more than raise your elec...jacomino
The document discusses how introducing technology devices in schools could potentially only increase electricity bills if not implemented properly. It notes that devices will not inherently promote learning or skills acquisition on their own. Schools need to think ahead on how the technologies will be used for these educational purposes. The key is ensuring the devices are used as tools to enable new forms of teaching and learning rather than just digitizing traditional practices. Otherwise, the only change will be higher utility costs.
This document summarizes a webinar about the primary care workforce for the 21st century. It introduces Sharon Lee and Beverley Matthews who will speak about challenges facing the primary care workforce like fewer medical professionals entering the field. They discuss establishing a skilled and flexible workforce through analyzing current skills, developing a competency framework, and integrating training. The webinar aims to have a competent workforce through education networks and self-assessment to address changing healthcare needs.
A system based on continual learning: a guide to using measurement for improvement - Phil Duncan, Patient Safety Collaborative Lead, NHS Improving Quality and Ian Chappell, Improvement Manager, NHS Improving Quality
Presentation from the Patient Safety Collaborative launch event held in London on 14 October 2014
More information at http://www.nhsiq.nhs.uk/improvement-programmes/patient-safety/patient-safety-collaboratives.aspx
Organisational Radicals
A half day school hosted by Helen Bevan for organisational radicals. Minicourse M12 held on Thursday 18 April to delegates of the International Forum.
Part two of the three part learning inputs from The School for Health & Care Radicals, for the InPerson meeting of the Innovation Learning Network meeting on 13th May 2015, co-hosted by @CenturaHealth, @healthcareILN and @NHSIQ
The document discusses the origins and evolution of the School for Health and Care Radicals (SHCR), which began in 2002 and applies principles of social movements and community organizing to healthcare improvement. It provides insights from various thinkers on topics like leading change from the edges, the importance of networks and communities, and characteristics of effective social movements. The document encourages reflection on building self-efficacy as a change agent and emphasizes that change starts from transforming oneself. It discusses tactics like framing, strategy, and mobilizing others through compelling messages aligned with their motivations.
School for Health and Care Radicals; International Forum on Quality and Safet...NHS Improving Quality
These are the slides from minicourse M5 "The School for Health and Care Radicals" held at the International Forum on Quality and Safety in Health Care, 8th April 2014
This document provides social media advice and guidelines for interacting online without getting fired or breaking up with someone. It discusses how to communicate during a crisis in a calm manner, how to be a genuine human by engaging with others respectfully, and how to avoid embarrassing yourself by monitoring your online presence and interactions. The key messages are to be honest, consider how others may feel, remain composed even when upset, and remove anything from your profiles that could have serious negative consequences if seen.
Unleash your branding and gather your followers by using the right image in your social sharing. You have the basics down and your images are sized correctly, but now what? You need to figure out how to push your messaging, bring everyone to the party, and pivot quickly.
You'll learn how to:
- Use compelling layouts and typography that psychologically work
- Create messaging to compliment your images
- Work smarter with graphic designers and content marketers
- Quickly pivot your images to be golden across any social media network
HOW TO SELL TO THE MODERN BUYER [INBOUND 2014]HubSpot
The buying process has changed; it's digital, it's mobile, it's heavily influenced by social. The modern Sales professional leverages Social Networks to be where her buyers are online, offline, #AllTheTime. Companies that invest in operationalizing and scaling Social Selling will have a massive competitive advantage, as 78% of sales professionals using Social Networks outperform their peers. Evolution of communication: Print > Radio > TV > Phone > Email > Web >...SOCIAL. Social Selling is all the rage, but most people don't understand that Social Selling is just old school research, networking and relationship building, leveraging new school channels like LinkedIn, Twitter and Google+. Jill will cover the Why, What and How to do Social Selling at an individual Sales Rep level. You'll walk away with fresh ideas on how to find, relate, connect and engage with your customers and future advocates.
School for Change Agents 2018: Module 3 – Being resilient and dealing with re...NHS Horizons
This document provides an overview of a training session on dealing with resistance to change and being resilient. It includes:
- A list of presenters and support staff for the session.
- Information on different perspectives on resistance and reactance, how to avoid or overcome reactance, and ways to build resilience as a change agent.
- Quotes and insights on grit, passion, and choosing joy in the face of challenges.
- Encouragement for participants to develop both individual and collective agency in creating change.
Transformational themes that will shake the world of healthcare improvementNHS Improving Quality
The document discusses leading change from the edges of organizations. It provides five ways to lead change from the edges and thrive: 1) embrace disruption, 2) curate knowledge, 3) build bridges to connect disconnected groups, 4) roll with resistance by taking a dialogic approach, and 5) recognize that leading change starts from within oneself. It also describes a case study of the School for Health and Care Radicals, a virtual school for training change agents that was set up with three weeks' notice and had over 1,500 enrollees from 27 countries.
This is the presentation on “The personal leadership challenge of making integrated care a reality” that Helen Bevan made at the conference “Leading Better Care for All in the North West” on 12 March 2014. This conference is one of a series of regional events across the country on how the best use can be made of the Better Care Fund.
Your Guide to Winning Higher Ed Social Media EngagementJeremiah Barba
Boosting engagement on social media can feel like a frustrating maze of constantly-changing algorithms, where new networks pop up almost daily and trends shift with the wind. How do you engage your fans and turn them into advocates? This session will cover how the higher ed social media engagement report was created; best practices from top performers; how small changes can lead to big improvements; and a plethora of tips for unlocking more engagement.
Influential and Authentic Communication Workshop (2.5 hrs)Marlies van Dijk
The document discusses influential and authentic communication. It emphasizes connecting with audiences through values, emotions, and storytelling. Leaders are advised to frame issues in a compelling way that inspires action, avoid focusing solely on technical problems or targets, and instead promote a shared sense of purpose. Authenticity, vulnerability, and courage are important for leadership. Leaders should find ways to communicate authentically and tap into the power of storytelling to influence and persuade others.
A strong online community can help strengthen a library’s in-person community and contribute to community resilience in times of stress. But how do you develop this? The answer is as varied as there are kinds of libraries. This panel of experienced social media folks, from a variety of academic and public libraries, shares how they develop, run, and troubleshoot their libraries’ online communities.
Why 1 Million Social Media Followers Sucks, WebCongress May 2014Erica McGillivray
Stop reporting follower counts and making your social media goals more followers! This is bad for your brand. Instead, focus on engagement, relative engagement, and other goals that make sense for your business.
How technology devices could potentially do nothing more than raise your elec...jacomino
The document discusses how introducing technology devices in schools could potentially only increase electricity bills if not implemented properly. It notes that devices will not inherently promote learning or skills acquisition on their own. Schools need to think ahead on how the technologies will be used for these educational purposes. The key is ensuring the devices are used as tools to enable new forms of teaching and learning rather than just digitizing traditional practices. Otherwise, the only change will be higher utility costs.
This document summarizes a webinar about the primary care workforce for the 21st century. It introduces Sharon Lee and Beverley Matthews who will speak about challenges facing the primary care workforce like fewer medical professionals entering the field. They discuss establishing a skilled and flexible workforce through analyzing current skills, developing a competency framework, and integrating training. The webinar aims to have a competent workforce through education networks and self-assessment to address changing healthcare needs.
A system based on continual learning: a guide to using measurement for improvement - Phil Duncan, Patient Safety Collaborative Lead, NHS Improving Quality and Ian Chappell, Improvement Manager, NHS Improving Quality
Presentation from the Patient Safety Collaborative launch event held in London on 14 October 2014
More information at http://www.nhsiq.nhs.uk/improvement-programmes/patient-safety/patient-safety-collaboratives.aspx
This document discusses ectopic pregnancies, which occur when a fertilized egg implants outside the uterus, usually in the Fallopian tubes. It defines an ectopic pregnancy as an abnormal pregnancy that occurs outside the womb, where the fetus cannot survive. The document then provides information on the types of organizations (formal vs informal), principles of organization structure, scientific theories of organization, functions and roles of organizations. It concludes with defining an organization as a formal structure that arranges work and ensures coordination, systemization, and order to achieve defined objectives efficiently.
Public Health contribution towards LTC Year of Care Commissioning ModelNHS Improving Quality
The document discusses the Long Term Conditions Year of Care Commissioning Model, which shifts funding from reactive episodic care to proactive person-centered care not limited by organizational boundaries or disease pathways. It involves testing new payment currencies and integrated care models across 5 English sites. In Kent, public health has been involved since 2012, profiling populations using risk stratification to model how integrated care could reduce service utilization. Challenges include data sharing due to varying information governance views and improving data quality. The vision is to map multi-sector data and change mindsets to evidence-based investment.
20 Ideas for your Website Homepage ContentBarry Feldman
Perplexed about what to put on your website home? Every company deals with this tough challenge. The 20 ideas in this presentation should give you a strong starting point.
This document summarizes a study of CEO succession events among the largest 100 U.S. corporations between 2005-2015. The study analyzed executives who were passed over for the CEO role ("succession losers") and their subsequent careers. It found that 74% of passed over executives left their companies, with 30% eventually becoming CEOs elsewhere. However, companies led by succession losers saw average stock price declines of 13% over 3 years, compared to gains for companies whose CEO selections remained unchanged. The findings suggest that boards generally identify the most qualified CEO candidates, though differences between internal and external hires complicate comparisons.
The document discusses leading change in healthcare and organizations. It advocates for new approaches to change that embrace disruption, build networks between groups, and empower change from the edges. It highlights examples like NHS Change Day that showed how grassroots movements and hundreds of thousands of volunteers can create widespread improvement. The document argues that the most effective change agents see opportunities, build relationships, and operate from a mindset of possibility rather than just focusing on change techniques and skills.
Workshop to inspire, motivate and connect future leadersHorizons NHS
The document discusses strategies for handling rejection as a change agent seeking to disrupt the status quo. It notes that most sales are not made on the first contact, and successful salespeople see rejection as a necessary part of the process rather than a personal failure. It recommends reframing rejection as a learning opportunity and a chance to improve one's approach, and setting personal targets to obtain a certain number of rejections to prove one's resilience. Overall, the message is that radicals and reformers should not take rejection personally but see it as an expected part of challenging established views.
The document discusses the risks and challenges of being a "boat rocker" or rebel within an organization. It notes that those who challenge the status quo may feel disempowered and forced to conform, or may leave the organization if they cannot reconcile their values. There is also a risk of becoming a "troublemaker" by too stridently challenging the status quo in a self-defeating way. To successfully enact change, one must find a way to rock the boat but still stay in it, and build relationships to effect change rather than disrupt and alienate others.
Rocking the boat and staying in it: how to be a great change agentHelen Bevan
This document discusses how to be an effective change agent and promote change. It discusses:
1. Over 7,000 people from around the world have participated in The School for Health and Care Radicals, an online community for change agents.
2. Being a change agent requires walking the fine line between challenging the status quo and rocking the boat without falling out of it. Effective change agents are able to join with others to create action and achieve small wins.
3. Framing change in a compelling narrative that connects emotionally is important for engaging others. Stories should diagnose problems, provide a vision for the future, and motivate action.
The document emphasizes the importance of building networks, both strong ties
These are the slides from Helen Bevan’s talk “ It’s time to rewrite the rules of change in health and care” to be given on 3rd September 2014 at the APAC Forum, Melbourne Australia.
The APAC Forum (1st to 3rd September 2014) is the premier healthcare conference in the Asia Pacific region. It offers innovative ideas and leading-edge solutions for clinicians, managers, policy-makers and academics seeking to deliver the highest quality healthcare with finite resources and seemingly infinite demand. More details at http://apacforum.com/
The School for Change Agents LIVE session 1 18 May 2021NHS Horizons
This document summarizes an online session for change agents. It provides information on upcoming sessions, resources for staying connected like a podcast and newsletter, and quotes and ideas about change agency. The key topics covered are using one's power and agency to achieve goals and enable change, developing capabilities needed for change work, and emphasizing small wins and progress to motivate change.
School for Health and Care Radicals one day school Bolton 26 May 2016Horizons NHS
The Horizons team from NHS England delivered a one day School for Health and Care Radicals for the North West Centre for Professional Workforce Development.
Date: 26th May 2016
Presenters: Kate Pound and Olly Benson
To find out more information about School for Health and Care Radicals follow this link http://theedge.nhsiq.nhs.uk/school/
These are the presentation slides from Helen Bevan at the Health and Care Innovation Expo 2014, Manchester #Expo14NHS
Learn how to be a health and care radical who can challenge the status quo when you see there could be a better way. We want to change existing thinking and practice and improve care for patients, families and people who use care services
This document summarizes a presentation given by the Horizons Group at NHS England. It discusses looking back at the group's journey over the years, looking forward to a new era of change, and looking around at their role as leaders of change. Specifically, it examines how approaches to change need to shift from top-down to more collaborative models that engage staff. It also emphasizes the importance of rebels and radicals in driving change from the edges of organizations.
California presentation March 2015 final version used in DisneyNHS Improving Quality
The document discusses leading change and transformation in health and care. It talks about how most large-scale change efforts do not fully deliver their objectives. It argues that new approaches to change are needed that move beyond traditional hierarchical models and instead focus on building networks and weak ties between diverse groups. The document advocates connecting change efforts to people's values and emotions to generate commitment and motivate action. It also discusses different frames that can be used to construct compelling messages to win people to a cause and call them to action.
This document contains tweets from Helen Bevan discussing how to be a great change agent. Some key points discussed are that change comes from informal networks more than formal plans, change projects now happen over 30-60-90 days rather than years, and change needs to come from the edge by connecting with a wide range of people. Successful change agents are well connected in networks and see obstacles as challenges to overcome through small wins.
Rocking the boat but staying in it: How to be a great change agentHelen Bevan
The document discusses a presentation on being a change agent and rocking the boat while staying in it. Over 7,000 people from around the world have participated in The School for Health and Care Radicals. The presentation covers challenges for health and care radicals, creating connections, dealing with resistance, and making change happen. It emphasizes the importance of change starting from the edge and empowering staff to drive organizational change from the periphery rather than just top-down directives.
Get safety, improvement, transformation out of their boxes: inter-dependent n...NHS Horizons
Get safety, improvement, transformation out of their boxes: inter-dependent not independent approaches. Presentation at International Forum of Quality and Safety in Healthcare, (virtual) Copenhagen, 6 November 2020 by Helen Bevan, Sasha Karakusevic, Leigh Kendall, Diane Ketley
This is the presentation delivered by Jodi Brown and Kate Pound from NHS Improving Quality's Horizons team on 13 August 2015 at the North West Employers event.
Please tweet #EdgeTalks and follow @theedgeNHS to share your thoughts about this presentation. You can also subscribe to The Edge at www.theedge.nhsiq.nhs.uk
The document discusses how change is happening more rapidly, with projects now lasting 30-60 days rather than years. It also discusses how power is shifting away from hierarchies and centralized control to networks and relationships. Leaders are needed who can operate from the "edge" and empower others through open relationships rather than closed transactions. Rebels are needed who can disrupt and challenge the status quo in a responsible way to drive innovation and new ways of thinking.
Similar to ILN School for Health & Care Radicals part 1 (20)
The document discusses factors that contribute to successful change agents or "boat rockers". It identifies four key things: 1) having a strong sense of self-efficacy or belief in one's ability to create change; 2) being able to join forces with others to take action; 3) being able to achieve small wins which build momentum; and 4) viewing obstacles as challenges to overcome rather than barriers. Building self-efficacy involves tactics like starting with small, achievable changes and reframing failures as learning opportunities. Social support and learning from exemplars are also discussed.
Stopping over-medication of People with Learning Disabilities
(STOMPLD) 2016.
Reducing Inappropriate Psychotropic Drugs in People with a Learning Disability in General Practice and Hospitals in 2016.
The greatest pleasure in life is doing what people say you cannot do. Anonymo...NHS Improving Quality
The document discusses issues with diagnosing and managing patients with respiratory conditions like COPD, asthma, and heart failure in primary care settings, noting evidence of high rates of misdiagnosis, underdiagnosis of comorbidities, and fragmented services. It proposes a new enhanced care/case management service called the "Breathlessness Service" to provide more coordinated care to improve outcomes for these patients experiencing breathlessness. Case studies are presented showing how the new service achieved better diagnoses and management of patients' conditions.
Presentation slides Frailty: building understanding, empathy and the skills t...NHS Improving Quality
Frailty: building understanding, empathy and the skills to support self-care
Guest speaker:Dr Dawn Moody, Director - Fusion48
An opportunity to learn about some innovative approaches to making the health and care workforce 'Fit for Frailty'* (*British Geriatrics Society 2015).
Learning outcomes:
To explore the Frailty Fulcrum as a tool for holistic assessment and management of frailty
To hear how Virtual Reality is being used to build empathy for older people living with frailty
To learn about the impact of a county-wide, multi-agency, multi-professional training an toolkit for care professionals working with older people
Resources:www.fusion48.net
Self-management in the community and on the Internet - Presentation 22nd Marc...NHS Improving Quality
LTC Lunch & Learn webinar:- 22nd March 2016
Presenter:- Pete Moore, Educator, Author & Pain Toolkit Trainer
As pain is the most daily health problem reported to a GP-
Developing a national pain strategy- reviews from around the world
Electronic Palliative Care Coordination Systems (EPaCCS): Improving Patient C...NHS Improving Quality
Speaker slides from the national conference, 'Electronic Palliative Care Coordination Systems (EPaCCS): Improving Patient Care at End of Life', 17 March 2016
Fire service as an asset: providing telecare support in the community Webinar...NHS Improving Quality
Guest speaker: Steve Vincent - West Midlands Fire Service & Simon Brake from Coventry Council
Hosted by: Bev Matthews, Long Term Conditions Programme Lead, NHS England
Learning Outcomes:-
To better understand the role that the Fire and Rescue service can provide as a community asset to support health needs Enhancing the quality of life for people by supporting them to stay in their own home, even in a crisis
An overview of the work carried out by NHS England and NHS Improving Quality's Long Term Conditions Sustainable Improvement Team. It puts the case for why person-centred care has to be at the heart of healthcare.
Commissioning Integrated models of care
Kent LTC Year of Care Commissioning Early Implementer Site
Alison Davis, Integration Programme Health and Social Care, Working on behalf of Kent County Council and South Kent Coast and Thanet CCG's
Integrated data to support service redesign decision making 19 01 2016 finalNHS Improving Quality
Integrated data to support service redesign decision making
Leeds LTC Year of Care Commissioning Early Implementer Site
Tricia Cable, Year of Care Lead
Alison Phiri, Business Intelligence Manager
Mohini Chauhan, Year of Care Commissioning Manager
LGBTQ+ Adults: Unique Opportunities and Inclusive Approaches to CareVITASAuthor
This webinar helps clinicians understand the unique healthcare needs of the LGBTQ+ community, primarily in relation to end-of-life care. Topics include social and cultural background and challenges, healthcare disparities, advanced care planning, and strategies for reaching the community and improving quality of care.
Letter to MREC - application to conduct studyAzreen Aj
Application to conduct study on research title 'Awareness and knowledge of oral cancer and precancer among dental outpatient in Klinik Pergigian Merlimau, Melaka'
Rate Controlled Drug Delivery Systems, Activation Modulated Drug Delivery Systems, Mechanically activated, pH activated, Enzyme activated, Osmotic activated Drug Delivery Systems, Feedback regulated Drug Delivery Systems systems are discussed here.
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In order to protect visitors' safety and wellbeing, Travel Clinic Leicester offers a wide range of travel-related health treatments, including individualized counseling and vaccines. Our team of medical experts specializes in getting people ready for international travel, with a particular emphasis on vaccines and health consultations to prevent travel-related illnesses. We provide a range of travel-related services, such as health concerns unique to a trip, prevention of malaria, and travel-related medical supplies. Our clinic is dedicated to providing top-notch care, keeping abreast of the most recent recommendations for vaccinations and travel health precautions. The goal of Travel Clinic Leicester is to keep you safe and well-rested no matter what kind of travel you choose—business, pleasure, or adventure.
Empowering ACOs: Leveraging Quality Management Tools for MIPS and BeyondHealth Catalyst
Join us as we delve into the crucial realm of quality reporting for MSSP (Medicare Shared Savings Program) Accountable Care Organizations (ACOs).
In this session, we will explore how a robust quality management solution can empower your organization to meet regulatory requirements and improve processes for MIPS reporting and internal quality programs. Learn how our MeasureAble application enables compliance and fosters continuous improvement.
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About this webinar: This talk will introduce what cancer rehabilitation is, where it fits into the cancer trajectory, and who can benefit from it. In addition, the current landscape of cancer rehabilitation in Canada will be discussed and the need for advocacy to increase access to this essential component of cancer care.
This particular slides consist of- what is Pneumothorax,what are it's causes and it's effect on body, risk factors, symptoms,complications, diagnosis and role of physiotherapy in it.
This slide is very helpful for physiotherapy students and also for other medical and healthcare students.
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Pneumothorax, also known as a collapsed lung, is a condition that occurs when air leaks into the space between the lung and chest wall. This air buildup puts pressure on the lung, preventing it from expanding fully when you breathe. A pneumothorax can cause a complete or partial collapse of the lung.
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2. #SCHR #ILN15 @HelenBevan @jackielynton
Welcome to the School for Health and Care
Radicals – a global community of change agents
• More than 5,000 change agents in health and care
have taken part in The School for Health and Care
Radicals
• From more than 60 countries, including:
Australia, Belgium, Canada, Czech Republic, Denmark,
England, France, Germany, Ireland, Netherlands, New
Zealand, Norway, Northern Ireland, Philippines, Saudi
Arabia, Scotland, Spain, Sweden, Ukraine, United Arab
Emirates, USA, Wales
3. #SCHR #ILN15 @HelenBevan @jackielynton
Joining in today and beyond
• Please tweet using hashtags #SHCR and #ILN15
• Alumni from the School for Health and Care
Radicals will also be joining in
• We will produce summaries of the content and
discussions today using Storify and Pinterest
• Join our Facebook group School for Health and Care
Radicals https://www.facebook.com/school4radicals
7. #SCHR #ILN15 @HelenBevan @jackielynton
People who are highly connected
have twice as much power to
influence change as people with
hierarchical power
Leandro Herrero
http://t.co/Du6zCbrDBC
8. #SCHR #ILN15 @HelenBevan @jackielynton
“New truths begin as heresies”
(Huxley, defending Darwin’s theory of natural selection)
Source of image:
installation by the
artist Adam Katz
www.thisiscolossal.com
Via @NeilPerkin
9. #SCHR #ILN15 @HelenBevan @jackielynton
Starts on the fringe
(at the edge)
Starts with the activists
Gary Hamel
always
10. #SCHR #ILN15 @HelenBevan @jackielynton
Leading change in a new era
Dominant approach Emerging direction
11. #SCHR #ILN15 @HelenBevan @jackielynton
Leading change in a new era
Dominant approach Emerging direction
Most healthcare
transformation
efforts are driven
from this side
13. #SCHR #ILN15 @HelenBevan @jackielynton
John Kotter, the most influential thought leader
globally, recognises new approaches are needed
FROM
14. #SCHR #ILN15 @HelenBevan @jackielynton
John Kotter: “Accelerate!”
• We won’t create big change
through hierarchy on its own
• We need hierarchy AND network
• Many change agents, not just a
few, with many acts of leadership
• At least 50% buy-in required
• Changing our mindset
• From “have to” to “want to”
TO
15. #SCHR #ILN15 @HelenBevan @jackielynton
From “have to” to “want to”
Source of image s:www.slideshare.net/mexicanwave/champions-trolls-10-years-
of-the-cipd-online-community
16. #SCHR #ILN15 @HelenBevan @jackielynton
Managers know how to command
obedience and diligence, but most are
clueless when it comes to galvanizing the
sort of volunteerism that animates life on
the social web. Initiative, imagination and
passion can’t be commanded—they’re gifts.
Gary Hamel
http://www.mixmashup.org/blog/reinventing-
management-mashup-architecture-ideology
‘
17. #SCHR #ILN15 @HelenBevan @jackielynton
The Network Secrets of Great Change Agents
Julie Battilana &Tiziana Casciaro
1. As a change agent, my centrality in the informal
network is more important than my position in
the formal hierarchy
2. If you want to create small scale change, work
through a cohesive network
If you want to create big change, create
bridge networks between disconnected groups
18. #SCHR #ILN15 @HelenBevan @jackielynton
Discussion
What are the implications of the
“emerging direction” for the way
we work as change agents?
19. #SCHR #ILN15 @HelenBevan @jackielynton
is the new normal!
“By questioning existing ideas, by
opening new fields for action, change
agents actually help organisations
survive and adapt to the 21st Century.”
Céline Schillinger
Image by neilperkin.typepad.com
21. #SCHR #ILN15 @HelenBevan @jackielynton
We need rebels!
•The principal champion of a change initiative, cause
or action
•Rebels don’t wait for permission to lead, innovate,
strategise
•They are responsible; they do what is right
•They name things that others don’t
see yet
•They point to new horizons
•Without rebels, the storyline never
changes
Source : @PeterVan http://t.co/6CQtA4wUv1
22. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
What happens to
heretics/radicals/rebels/mavericks
in organisations?
25. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton@HelenBevan
Ostracism is experienced in the brain as
deeply as physical pain
26. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
We need to be boatrockers!
• Walk the fine line between
difference and fit, inside and
outside, rock the boat but
manage to stay in it
• Able to challenge the status
quo when we see that there
could be a better way
• Conform AND rebel
• Capable of working with others
to create success NOT a
destructive troublemaker Source: Debra Meyerson
27. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
What are the risks for a boat rocker?
1. Our experiences of “being different” can be
fundamentally disempowering. This can lead us to
conform because we see no other choice
Source: adapted from Debra E Meyerson
28. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
What are the risks for a boat rocker?
1. Our experiences of “being different” can be
fundamentally disempowering. This can lead us to
conform because we see no other choice
we surrender a part of ourselves, and silence
our commitment, in order to survive
Source: adapted from Debra E Meyerson
31. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
What are the risks for a boat rocker?
1. Our experiences of “being different” can be
fundamentally disempowering. This can lead us to
conform because we see no other choice
we surrender a part of ourselves, and silence
our commitment, in order to survive
2. leave the organisation
Source: adapted from Debra E Meyerson
32. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
What are the risks for a boat rocker?
1. Our experiences of “being different” can be
fundamentally disempowering. This can lead us to
conform because we see no other choice
we surrender a part of ourselves, and silence
our commitment, in order to survive
2. leave the organisation
we cannot find a way to be true to our values
and commitments and still survive
Source: adapted from Debra E Meyerson
33. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
What are the risks for a boat rocker?
1. Our experiences of “being different” can be
fundamentally disempowering. This can lead us to
conform because we see no other choice
we surrender a part of ourselves, and silence
our commitment, in order to survive
2. leave the organisation
we cannot find a way to be true to our values
and commitments and still survive
3. stridently challenge the status quo in a manner
which is increasingly radical and self-defeating
Source: adapted from Debra E Meyerson
34. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
What are the risks for a boat rocker?
1. Our experiences of “being different” can be
fundamentally disempowering. This can lead us to
conform because we see no other choice
we surrender a part of ourselves, and silence
our commitment, in order to survive
2. leave the organisation
we cannot find a way to be true to our values
and commitments and still survive
3. stridently challenge the status quo in a manner
which is increasingly radical and self-defeating
this just confirms what we already know – that
we don’t belong Source: adapted from Debra E Meyerson
35. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton#NHSChangeDay #SHCRchat
Source : Lois Kelly www.foghound.com
There’s a big difference between a rebel
and a troublemaker
Rebel
36. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Reflection
• What are your insights around “rebels” and
“troublemakers”?
• What moves people from being “rebel” to
“troublemaker”?
• How do we protect against this?
37. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton#NHSChangeDay #SHCRchat
Source : Lois Kelly www.rebelsatwork.com
There’s a big difference between a
rebel and a troublemaker
Rebel
38. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
“Tomorrow’s
management systems
will need to value
diversity, dissent and
divergence as highly as
conformance, consensus
and cohesion.”
Gary Hamel
Source of image: www.fastcompany.com
39. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Peter Fuda’s Transformational Change Agent
framework
Skills and methods for creating
change
Ability to make sense of, and reshape
perceptions of ‘reality’
Personal characteristics and
qualities
40. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Peter Fuda’s Transformational Change Agent
framework: my perspective
“Doing”
• Where most change agents
in health and care put most
of their effort and emphasis
• What others typically judge
us on
• What we often perceive we
need to do to add value
• What most change and
improvement courses focus
on
41. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Peter Fuda’s Transformational Change Agent
framework: my perspective
“Seeing ” and “Being”
• We can only do effective
“doing” if we build on strong
foundations of “seeing and
being”
• Change begins with me
• Hopeful futures, creative
opportunities and potential
• Multiple lenses for change
• See myself in the context of
my higher purpose
44. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
"There’s only one
corner of the
universe you can
be certain of
improving, and
that’s your own
self."
Aldous Huxley
Source of image: timcoffeyart.wordpress.com
45. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
‘I do not think you can really deal with
change without a person asking real
questions about who they are and how they
belong in the world’
David Whyte, The Heart Aroused 1994
Source of image: fistfuloftalent.com
46. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
1. able to join forces with others to create action
2. able to achieve small wins which create a sense
of hope, possibility and confidence
3. More likely to view obstacles as challenges to
overcome
4. strong sense of “self-efficacy”
belief that I am personally able to create the change
Four things we know about successful
boat rockers
Source: adapted from Debra E Meyerson
CHANGE
me
BEGINS WITH
47. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Self-efficacy
There is a positive, significant
relationship between the
self-efficacy beliefs of a
change agent and her/his
ability to facilitate change
and get good outcomes
Source of image:www.h3daily.com
48. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
What’s the difference between
self efficacy
and
self esteem,
self belief,
self-confidence?
50. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Source: @NHSChangeDay
What is the issue here?
“permission” ?
(externally generated)
or
Self efficacy ?
(internally generated)
51. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Building self-efficacy: some tactics
1. Create change one small step at a time
2. Reframe your thinking:
• failed attempts are learning opportunities
• uncertainty becomes curiousity
3. Make change routine rather than an exceptional
activity
4. Get social support
5. Learn from the best
59. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton#SCHR #Quality2015 @HelenBevan @BoelGare @jackielyntonSource: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
Make it a personal
PERFORMANCE target.
61. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Research from the sales industry:
How many NOs should we be seeking to get?
• 2% of sales are made on the first contact
• 3% of sales are made on the second contact
• 5% of sales are made on the third contact
• 10% of sales are made on the fourth contact
• 80% of sales are made on the fifth to twelfth
contact
Source: http://www.slideshare.net/bryandaly/go-for-no
62. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton#SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
“Papers that are more likely to contend against
the status quo are more likely to find an
opponent in the review system—and thus be
rejected —but those papers are also more
likely to have an impact on people across the
system, earning them more citations when
finally published”
V. Calcagno et al., “Flows of research manuscripts among
scientific journals reveal hidden submission patterns,”
Science, doi:10.1126/science.1227833, 2012.
—
63. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Being a great change agent is about knowing, doing,
living and being improvement
64. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Two kinds of people at work
• Feel connected to a higher
purpose
• Controlled & coordinated
through shared goals &
values
• Collaborate
• Embrace change
• Work to who they are
The contributors The compliant
• Feel disconnected from
purpose
• Controlled & coordinated
through performance
management & standardised
procedures
• Hold back
• Resist change
• Work to a role specification
Adapted from The Emotional Economy http://emotionaleconomy.com.au/papers-articles/why-the-winners-in-
business-are-taking-the-time-to-build-a-positive-kind-social-culture/
65. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Two kinds of people at work
• Feel connected to a higher
purpose
• Controlled & coordinated
through shared goals &
values
• Collaborate
• Embrace change
• Work to who they are
The contributors The compliant
• Feel disconnected from
purpose
• Controlled & coordinated
through performance
management & standardised
procedures
• Hold back
• Resist change
• Work to a role specification
Gallup global research:
• Only 13% of the workforce are
engaged (contributors)
• Contributors create six times the
value to an organisation
compared to the compliant
http://www.gallup.com/poll/165269/wor
ldwide-employees-engaged-work.aspx
66. #SCHR #Quality2015 @HelenBevan @BoelGare @jackielynton
Questions for reflection
1. What are the opportunities for me to build my
perspectives and skills as an agent of change?
2. How can I build self efficacy as a change agent?
3. How do I move beyond skills and knowledge of
change to live and be change?
4. Who can help and support me as a change
agent?
5. What are the implications for the way I work?