This document discusses the importance of service level agreements (SLAs) for internet leased line (ILL) connections. It states that SLAs define the level of performance expected from the service provider and protect subscribers from downtime issues. SLAs include metrics like bandwidth, uptime guarantees, and compensation for failures to meet the agreement. The document recommends that businesses ensure their needs are addressed in the SLA and customize terms when needed to have a mutual understanding of service standards with the provider.
Topic The top 5 details that should be included in your cloud SLA..docxjuliennehar
Topic The top 5 details that should be included in your cloud SLA.
Read and respond to below two student’s discussions. (5-6 lines would be more sufficient) reflecting on your own experience, challenging assumptions, pointing out something new you learned, offering suggestions
#1.Posted by Krishnaveni
A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. Usually, SLAs are between companies and external suppliers, but they may also be between two departments within a company. In my point of view below are five key things we need to consider.
Disaster recovery and backup
In the event of a disaster, our cloud provider should have a plan in place to prevent total loss of our data. Cloud providers should have a section of the SLA that describes their disaster recovery and backup solutions in detail. Depending on the provider, they may provide automatic backups and snapshots of our data. If the user is required to set up backup and recovery systems, the SLA should outline that. It may not specifically state how to activate them, but we should be aware if we need to activate them or not.
Data source.
“Where is the information coming from that will be used to measure the provider’s compliance?” In many situations, a customer may have to rely on the cloud provider to provide the information; however, increasingly, there are third parties that can help the customer with this. In a perfect world, the data should be auditable by the customer to verify the data’s accuracy, reliability and validity.
Acceptable performance.
This item specifies the minimum level of service that must be provided, and it answers the question, “What do we want from the provider for this particular service?” It flows from and is directly related to the customer’s objectives under the contract. In the cloud, many SLAs are expressed in terms of availability. For example, a SaaS provider may commit to an application availability of 99.5%.
Scalability
Many SLAs are designed to meet the needs of the customer at the time of signing, but we all know organizations can change dramatically in size over time. Make sure the SLA details intervals for reviewing a contract so that if our organization grows larger, our cloud capacity can grow with it (and if our organization happens to grow smaller, we’ll want the option to reduce capacity; no sense it paying for unused capacity).
Customer responsibilities
The SLA is a contract that outlines responsibilities that both the provider and customer agree to. Our cloud provider needs to inform us of what we’re liable for when we enter the agreement. It could be its own section or sprinkled throughout the agreement, but it must tell us what’s expected of us. Make sure we mull over the entirety of the SLA to know what our provider will manage and what we nee ...
Five ways to develop a successful outsourcing contractWGroup
WGroup perspective paper on how to develop a successful outsourcing contratct--A few key aspects of an outsourcing contract typically drive its projected savings and return on investment (ROI). You must carefully consider all of these areas to avoid mixed financial results on your outsourcing project. Strategizing the following five areas can help you develop a successful outsourcing contract. The 5 key ways are contract components, unit pricing, resource volume, dead bands, and renegotiation bands.
Topic The top 5 details that should be included in your cloud SLA..docxjuliennehar
Topic The top 5 details that should be included in your cloud SLA.
Read and respond to below two student’s discussions. (5-6 lines would be more sufficient) reflecting on your own experience, challenging assumptions, pointing out something new you learned, offering suggestions
#1.Posted by Krishnaveni
A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. Usually, SLAs are between companies and external suppliers, but they may also be between two departments within a company. In my point of view below are five key things we need to consider.
Disaster recovery and backup
In the event of a disaster, our cloud provider should have a plan in place to prevent total loss of our data. Cloud providers should have a section of the SLA that describes their disaster recovery and backup solutions in detail. Depending on the provider, they may provide automatic backups and snapshots of our data. If the user is required to set up backup and recovery systems, the SLA should outline that. It may not specifically state how to activate them, but we should be aware if we need to activate them or not.
Data source.
“Where is the information coming from that will be used to measure the provider’s compliance?” In many situations, a customer may have to rely on the cloud provider to provide the information; however, increasingly, there are third parties that can help the customer with this. In a perfect world, the data should be auditable by the customer to verify the data’s accuracy, reliability and validity.
Acceptable performance.
This item specifies the minimum level of service that must be provided, and it answers the question, “What do we want from the provider for this particular service?” It flows from and is directly related to the customer’s objectives under the contract. In the cloud, many SLAs are expressed in terms of availability. For example, a SaaS provider may commit to an application availability of 99.5%.
Scalability
Many SLAs are designed to meet the needs of the customer at the time of signing, but we all know organizations can change dramatically in size over time. Make sure the SLA details intervals for reviewing a contract so that if our organization grows larger, our cloud capacity can grow with it (and if our organization happens to grow smaller, we’ll want the option to reduce capacity; no sense it paying for unused capacity).
Customer responsibilities
The SLA is a contract that outlines responsibilities that both the provider and customer agree to. Our cloud provider needs to inform us of what we’re liable for when we enter the agreement. It could be its own section or sprinkled throughout the agreement, but it must tell us what’s expected of us. Make sure we mull over the entirety of the SLA to know what our provider will manage and what we nee ...
Five ways to develop a successful outsourcing contractWGroup
WGroup perspective paper on how to develop a successful outsourcing contratct--A few key aspects of an outsourcing contract typically drive its projected savings and return on investment (ROI). You must carefully consider all of these areas to avoid mixed financial results on your outsourcing project. Strategizing the following five areas can help you develop a successful outsourcing contract. The 5 key ways are contract components, unit pricing, resource volume, dead bands, and renegotiation bands.
IT managers and people involved in purchase of hardware for your organisation. here is a bit of what you need to know.
and how you could get support from manufacturers when such machines/software break down or need support/ maintenance .
If you are reading this, then you’ve probably decided or been asked to implement a Service Level Agreement (SLA). Questions are starting to run through your head like “What’s all the fuss about? How is this going to help the company, our employees, and our team? Realistically, what are the downsides and how do we avoid them?”
Well, you’re in luck. This whitepaper lays out everything you need to know about SLAs. By the time you finish reading this, you will be able to successfully plan, implement, report, improve on your SLAs, and reap the associated benefits.
“Service Level Agreements are the cornerstone upon which effective IT Service Management is based, and they are central to building and maintaining a positive relationship between the user community and the IT Department”.
It is not possible to understate the benefits of good Service Level Agreements however, we rarely see good Service Level Agreements in practice.
Aavenir.com mastering it contracts management tips to optimize it vendor mana...Aavenir
IT contracts management creates reliable processes and it comes in many forms. Learn more about IT contracts key terms & conditions, And also know why IT & legal should collaborate to manage IT contracts better
In the present atmosphere of tighter budgets and pressure on resources, many public sector organiza-tions, including local authorities, are outsourcing services to outer organizations under service level agreements in cloud computing. Cloud computing is an approach to convey facilitated benefits over the web. Services are available to the users relying upon cloud arrangement and the Service Level Agreement (SLA) between the service providers and the cli-ents. Service level agreements are being utilized inside associations, directing connection between various sections of the association. It requires a commitment from both parties to support and adhere to the agreement in order for the SLA to work effectively. In spite of the fact that it gives a straightforward view about the cloud condition, such as cloud services, cloud distribution, security issues, responsibilities, agreements and warranties of the services. However, there are several issues occur from incorrect SLA which can cause misunderstanding among service providers and clients. SLA checking device confirm the SLA effectively whether it deals with all administrations as per SLA. In this paper, we represent a SLA confirmation and checking process that can distinguish SLA verification in gathering the information. We consider IaaS (Infrastructure as a Service) parameters for SLA verification in Cloud.
Service level agreement in cloud computing an overviewDr Neelesh Jain
In the presentation overview of Service Level Agreement in Cloud Computing is discussed. Also introduction to Cloud Computing, and its benefits are too discussed.
What is DLT SMS? DLT Registration Fees? DLT Platform?Shree Tripada
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The success of a health insurance carrier is dependent on its selection of in-network medical professionals. But signing providers into a network is challenging. This blog will help you find out how a smart CLM solution can overcome this challenge.
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As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
IT managers and people involved in purchase of hardware for your organisation. here is a bit of what you need to know.
and how you could get support from manufacturers when such machines/software break down or need support/ maintenance .
If you are reading this, then you’ve probably decided or been asked to implement a Service Level Agreement (SLA). Questions are starting to run through your head like “What’s all the fuss about? How is this going to help the company, our employees, and our team? Realistically, what are the downsides and how do we avoid them?”
Well, you’re in luck. This whitepaper lays out everything you need to know about SLAs. By the time you finish reading this, you will be able to successfully plan, implement, report, improve on your SLAs, and reap the associated benefits.
“Service Level Agreements are the cornerstone upon which effective IT Service Management is based, and they are central to building and maintaining a positive relationship between the user community and the IT Department”.
It is not possible to understate the benefits of good Service Level Agreements however, we rarely see good Service Level Agreements in practice.
Aavenir.com mastering it contracts management tips to optimize it vendor mana...Aavenir
IT contracts management creates reliable processes and it comes in many forms. Learn more about IT contracts key terms & conditions, And also know why IT & legal should collaborate to manage IT contracts better
In the present atmosphere of tighter budgets and pressure on resources, many public sector organiza-tions, including local authorities, are outsourcing services to outer organizations under service level agreements in cloud computing. Cloud computing is an approach to convey facilitated benefits over the web. Services are available to the users relying upon cloud arrangement and the Service Level Agreement (SLA) between the service providers and the cli-ents. Service level agreements are being utilized inside associations, directing connection between various sections of the association. It requires a commitment from both parties to support and adhere to the agreement in order for the SLA to work effectively. In spite of the fact that it gives a straightforward view about the cloud condition, such as cloud services, cloud distribution, security issues, responsibilities, agreements and warranties of the services. However, there are several issues occur from incorrect SLA which can cause misunderstanding among service providers and clients. SLA checking device confirm the SLA effectively whether it deals with all administrations as per SLA. In this paper, we represent a SLA confirmation and checking process that can distinguish SLA verification in gathering the information. We consider IaaS (Infrastructure as a Service) parameters for SLA verification in Cloud.
Service level agreement in cloud computing an overviewDr Neelesh Jain
In the presentation overview of Service Level Agreement in Cloud Computing is discussed. Also introduction to Cloud Computing, and its benefits are too discussed.
What is DLT SMS? DLT Registration Fees? DLT Platform?Shree Tripada
As the best bulk SMS service provider in India, Shree Tripada not only offers top-notch SMS solutions but also provides free DLT support to its clients. With a commitment to customer satisfaction and regulatory compliance, Shree Tripada assists businesses in understanding and navigating the DLT registration process, including DLT platforms such as Jio DLT, Airtel DLT, and Vodafone DLT. DLT registration fees for DLT approval for SMS vary across platforms, ranging from INR 500 to INR 5,000 per registration. By partnering with Shree Tripada, businesses can enjoy reliable bulk SMS services, seamless DLT registration, and hassle-free support, ensuring their dlt approval for sms is effective and compliant with TRAI regulations. For more information, visit us at https://www.shreetripada.com/free_dlt_support.php
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The success of a health insurance carrier is dependent on its selection of in-network medical professionals. But signing providers into a network is challenging. This blog will help you find out how a smart CLM solution can overcome this challenge.
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As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
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Ill the-concept-and-significance-of-sl as
1. 1
This document is under copyright of Tata Teleservices Limited (TTL). The information contained in this document is strictly confidential and is meant only for the recipient.
This document shall remain the property of TTL and must not be disclosed in writing, via email in part or full without explicit prior written permission from TTL Corporate.
ILL: The Concept and Significance of SLAs
While taking an Internet Leased Line connection that promises specific bandwidth, upload-download
speeds and other features for a seamless network, it is essential to get all of them documented in a
formal Service Level Agreement draft. An SLA describes all the rights and obligations of the parties
involved in a transaction, and it protects the interest of the business paying for a service.
As a private Internet connectivity medium, an Internet Leased Line (ILL) is preferred by businesses that
need dedicated connections with symmetric bandwidths. Unlike a broadband connection, ILL is not
shared with other users in the vicinity, and the paying subscriber is always assured high upload-
download speeds.
Although most of the wired and wireless Internet connections provided today are marketed with the
promise of seamless networks, what makes ILL a better option is the written service level agreement
(SLA) that comes with it. This contract safeguards the subscribers against unexpected downtime issues
and ensures complete support from the service provider. In case of any failure to deliver the services as
per the SLA, compensation is provided to the subscriber.
Understanding an SLA
An SLA is a contract between the ILL service provider and a customer (subscriber), and it defines the
level of performance that the service provider is expected to offer. A service provider that does not abide
by the SLA may have to deal with disgruntled customers, may lose customers to competitors and may
also have to face lawsuits.
According to a market study, one out of three Internet subscribers changed their service provider in
search of lower rental plans or better performance. The story is not very different in India where
customers are quick to switch their Internet service providers whenever they find a better service
package.
To retain their leased line subscribers, companies implement their SLA verifications with the support of a
networks engineering team. These engineers have to strategise accurate and effective ways to ensure
that subscribers always get the performance that they were promised in the SLA agreement.
Most of the SLA metrics are about the quality of solutions to be delivered by the service provider. As
regards an ILL that is more of a product than a service, these metrics include carrier-grade connectivity,
access to an extensive last-mile network for offices in any part of the country, unlimited data, high
bandwidth that is not shared with anyone and the monitoring of jitter and latency.
Any errors in deliverables are recorded, and the service provider must compensate for them as per the
terms of SLA.
Why One Must Insist on an SLA
An SLA is a blueprint of the services that the ILL provider offers to its client.
With an SLA, an organisation can ensure that it is on the same page with the ILL service provider
regarding standards and support. By documenting the SLA, a business and its network service provider
can work through the expectations, and the business can know the value that it will get in return for the
subscription fee paid. Under clear, defined and measurable terms, conditions and provisions mentioned
in the SLA, the chances of client disappointment are mitigated, and the clients are also aware of the
course of action they can take if the service obligations made to them are not honoured.
2. 2
This document is under copyright of Tata Teleservices Limited (TTL). The information contained in this document is strictly confidential and is meant only for the recipient.
This document shall remain the property of TTL and must not be disclosed in writing, via email in part or full without explicit prior written permission from TTL Corporate.
When you have an SLA with your service provider, they cannot claim ignorance of certain facts if your
expectations of the service documented in the draft are not met.
Internet and network service providers usually offer standard SLAs as a part of the agreement. However,
while taking a dedicated ILL, you can review all the guidelines and also get them checked by your IT
teams to tailor certain points as per your requirements. For instance, if you prefer a higher upload speed
and find the offered download speed acceptable, ask the service provider if changes can be made for
your business needs.
An ILL SLA may be contained in anything from less than 10 to more than a 100 pages. Its essential
components include the service provider’s and client’s goals in providing and receiving the service, a
summary of each entity’s responsibilities in providing/using the service and a statement on the agreed
duration of the service (subscription period) for the tariff decided upon. It also lists the procedures to
monitor actual service levels, a schedule to remediate downtime if any and the measures to resolve any
difference of opinions.
With an SLA, you can protect the interests of your organisation and also have a more personalised
business relationship with your service provider. There is a mutual understanding on performance
standards, clarity on what you will get with an ILL and assurance of a positive experience for the years of
service.
Tata Tele Business Services (TTBS) provides detailed SLAs with its ILL connections to each client. You
can also review each of the provisions with our team to customise the Internet connectivity and network
solutions that you expect for your offices.