This document discusses how market research is moving from traditional methods like surveys and focus groups to analyzing social media data. It outlines both the pros and cons of using social media for insights. Specifically, it explains how the company EmPower Research uses pattern recognition and human analysis of online opinions to generate structured insights from unstructured social media data. EmPower applies this approach across different types of online communities to supplement traditional research methods.
The document discusses how social media can be used as an alternative to traditional market research methods to derive consumer insights. It outlines various ways social media data can be analyzed, including tracking key performance indicators for brands, analyzing consumer sentiment around events, testing hypotheses, and generating alerts for emerging negative discussions. Examples are provided for how social media was used to better understand categories, segments, communities, and innovation opportunities for different companies. The document advocates a two-pronged approach of both aggregating large amounts of social media data and identifying influential online opinions.
This document discusses the importance of visual merchandising and storytelling online. It notes that humans are visual and social, and enjoy engaging content like photos and videos. Various statistics and studies are presented showing the positive impact of rich visual content like photos and videos on customer engagement, purchase decisions, and sales for retailers and travel brands. Professionally produced video in particular can increase online sales by 6-30% compared to user-generated content. The document advocates using online visual content like photos, videos, and stories to enhance customer experience and drive business outcomes.
Beyond measuring buzz at WARC Next Generation ResearchInSites on Stage
Beyond measuring buzz: Drawing Deeper Insights through social media research (by Simon McDonald - InSites Consulting and Krista Cornelis - RTL Nederland), presented at the WARC Next Generation Research on Thursday January 17, 2013.
The document proposes methods for enabling spontaneous social activity through technology. It discusses how existing solutions often fail because they are not designed for this purpose and do not move users from information to action easily. It also presents insights from user studies, including that periodic triggers are more effective than sporadic ones, and users want flexibility in how apps interact with their lifestyles. Overall, the document argues that there is opportunity to design technology specifically for calming users by facilitating spontaneous social interactions.
Connected Moments: Measuring and Monetizing Social Media - Adam Lavelle - iCr...iCrossing
What is connectedness and what are connected moments? How do you measure and monetize social media? iCrossing Chief Strategy Officer, Adam Lavelle, explains in detail how you can capitalize on the moments that matter in this keynote presentation delivered at the Council of Public Relations Firms: Igniting Opportunities event, on April 25, 2012. Join the connectedness conversation at: http://www.icrossing.com/icrossing-blogs-conversations-feed/connectedness
NETNOGRAPHY vs. Web Monitoring = “Qual. VS Quant. ?”Steffen Hück
The document discusses netnography, an explorative qualitative research approach used to analyze consumer dialogue in social media. Netnography involves non-obtrusively observing and listening to online conversations to gain a deep understanding of consumer needs, solutions, and innovations. It is compared to web monitoring, which uses tools and technology to aggregate and analyze large amounts of quantitative data. Netnography provides less biased and more natural consumer insights than traditional research methods. Examples of netnography studies on sunless tanning and coffee communities are presented.
Netnography - listening to social media from a B2B2C perspective (Esomar Onli...Steffen Hück
Nowadays consumer goods producers demand from their suppliers more than only the products themselves. Strategic suppliers like Symrise, as one of the leading suppliers for flavors and scents worldwide, have to meet their expectations regarding the knowledge of current trends, consumer needs and even innovative application and positioning possibilities.
This paper gives practical insight into B2B-specific business requirements and how the practical application of innovative, consumer-centric research methods like Netnography can be applied to strengthen the competitive situation of strategic suppliers as “preferred supplier” within the B2B2C eco system of the food market. The main intention of the paper will be to show how listening to social media with Netnography has generated real competitive advantages for Symrise (in terms of better insights & ideas as well as awareness & positioning/image).
The document discusses netnography, which is a qualitative research methodology that adapts ethnographic techniques to study online cultures. It involves observing computer-mediated interactions and the cyber-culture that emerges. The document provides an overview of netnography's principles and procedures, including entrée, data collection, analysis, and interpretation. It also discusses different types of cyber-cultures that can be studied using this method.
The research in question used netnography to study the characteristics of fun culture in online communities for seniors. Data was collected from six large, active communities over the course of a year. Analysis involved coding posts and comparing interpretations. The study found fun manifested through games, jokes, stories and
The document discusses how social media can be used as an alternative to traditional market research methods to derive consumer insights. It outlines various ways social media data can be analyzed, including tracking key performance indicators for brands, analyzing consumer sentiment around events, testing hypotheses, and generating alerts for emerging negative discussions. Examples are provided for how social media was used to better understand categories, segments, communities, and innovation opportunities for different companies. The document advocates a two-pronged approach of both aggregating large amounts of social media data and identifying influential online opinions.
This document discusses the importance of visual merchandising and storytelling online. It notes that humans are visual and social, and enjoy engaging content like photos and videos. Various statistics and studies are presented showing the positive impact of rich visual content like photos and videos on customer engagement, purchase decisions, and sales for retailers and travel brands. Professionally produced video in particular can increase online sales by 6-30% compared to user-generated content. The document advocates using online visual content like photos, videos, and stories to enhance customer experience and drive business outcomes.
Beyond measuring buzz at WARC Next Generation ResearchInSites on Stage
Beyond measuring buzz: Drawing Deeper Insights through social media research (by Simon McDonald - InSites Consulting and Krista Cornelis - RTL Nederland), presented at the WARC Next Generation Research on Thursday January 17, 2013.
The document proposes methods for enabling spontaneous social activity through technology. It discusses how existing solutions often fail because they are not designed for this purpose and do not move users from information to action easily. It also presents insights from user studies, including that periodic triggers are more effective than sporadic ones, and users want flexibility in how apps interact with their lifestyles. Overall, the document argues that there is opportunity to design technology specifically for calming users by facilitating spontaneous social interactions.
Connected Moments: Measuring and Monetizing Social Media - Adam Lavelle - iCr...iCrossing
What is connectedness and what are connected moments? How do you measure and monetize social media? iCrossing Chief Strategy Officer, Adam Lavelle, explains in detail how you can capitalize on the moments that matter in this keynote presentation delivered at the Council of Public Relations Firms: Igniting Opportunities event, on April 25, 2012. Join the connectedness conversation at: http://www.icrossing.com/icrossing-blogs-conversations-feed/connectedness
NETNOGRAPHY vs. Web Monitoring = “Qual. VS Quant. ?”Steffen Hück
The document discusses netnography, an explorative qualitative research approach used to analyze consumer dialogue in social media. Netnography involves non-obtrusively observing and listening to online conversations to gain a deep understanding of consumer needs, solutions, and innovations. It is compared to web monitoring, which uses tools and technology to aggregate and analyze large amounts of quantitative data. Netnography provides less biased and more natural consumer insights than traditional research methods. Examples of netnography studies on sunless tanning and coffee communities are presented.
Netnography - listening to social media from a B2B2C perspective (Esomar Onli...Steffen Hück
Nowadays consumer goods producers demand from their suppliers more than only the products themselves. Strategic suppliers like Symrise, as one of the leading suppliers for flavors and scents worldwide, have to meet their expectations regarding the knowledge of current trends, consumer needs and even innovative application and positioning possibilities.
This paper gives practical insight into B2B-specific business requirements and how the practical application of innovative, consumer-centric research methods like Netnography can be applied to strengthen the competitive situation of strategic suppliers as “preferred supplier” within the B2B2C eco system of the food market. The main intention of the paper will be to show how listening to social media with Netnography has generated real competitive advantages for Symrise (in terms of better insights & ideas as well as awareness & positioning/image).
The document discusses netnography, which is a qualitative research methodology that adapts ethnographic techniques to study online cultures. It involves observing computer-mediated interactions and the cyber-culture that emerges. The document provides an overview of netnography's principles and procedures, including entrée, data collection, analysis, and interpretation. It also discusses different types of cyber-cultures that can be studied using this method.
The research in question used netnography to study the characteristics of fun culture in online communities for seniors. Data was collected from six large, active communities over the course of a year. Analysis involved coding posts and comparing interpretations. The study found fun manifested through games, jokes, stories and
This presentation provides insight into the open innovation and co-creation idea and describes a human-centred innovation approach with respect to the changing roles of market research and product design. The increased importance of strong interdisciplinary (internal) collaboration of researchers and designers for being successful in open innovation is emphasized. Only the combination of external co-creation and internal collaboration make open innovation programs successful. Embracing a human-centered innovation approach means also to intervene in existing structures of power within the company which are built upon hierarchy.
The document discusses two pieces of research on news consumption:
1. A 2006 study that identified consumers' basic, practical, and social needs for news. It found news goes through basic awareness, passive gathering, active investigation, opinion forming, and external engagement.
2. A 2008 study that viewed news assimilation as a daily cycle, from initial awareness to ongoing evaluation, with different media playing different roles at each stage. Television, radio, the internet, and informal sources can raise awareness, while newspapers are important for opinion and evaluation.
Digital Rites of Passage - Managing Your Social …Medpricer
Provides guide on why to use social media for job and career management and provides a 4 step framework - Create, Connect, Curate, Control - on how to leverage social media for job hunting and career management. Presentation focuses on college interns and students transitioning to workforce, but can apply to anyone in workforce wanting to know how to use social media more effectively in their career.
The group discussed ideas for their research and planning document. They generated ideas around music and behavior, news sources, and religion and the media. Each member then presented their top three ideas. The group discussed which ideas were the strongest and most developed. They decided to combine two food-related ideas into one documentary about how food is portrayed in the media. The group believes this topic allows them to contribute their views and they have the knowledge and local resources to produce a high quality documentary on this issue.
You're Being Watched! Living in a Data-Intense WorldBrian Inderwies
This document discusses how individuals leave extensive digital traces and data trails as they go about their daily lives. It notes that people are constantly feeding databases with records through actions like using loyalty cards, banking, mobile devices, cameras, and social media. However, it also discusses potential benefits of living in a data-intense world like increased knowledge, empowerment, preservation of history, and new ways of connecting. While privacy and surveillance are concerns, it presents options for learning to live with the reality of ubiquitous data or trying to game the system and leverage data for one's own benefit.
Keynote presentation with Extole and Vistaprint from 2012 Social Commerce Strategies conference. The presentation includes an overview of social referral programs, as well as an overview of Vistaprint's social referral program and promotions powered by Extole.
Netnography - Insights2.0 derived from Online-CommunitiesSteffen Hück
This presentation provides insight into my UNDESTANDING of netnography as a QUALITATIVE and EXPLORATORY OBSERVATIONAL research approach. By listening to natural occurring CONSUMER DIALOGUE in ONLINE COMMUNITIES Netnography allows to gain UNBIASED CONSUMER INSIGHTS and DEEP UNDERSTANDING of explicitly verbalized and implicitly existing NEED- and SOLUTION-INFORMATION of highly INVOLVED CONSUMERS. Furthermore for us it is a great approach to start consumer-centric (open) INNOVATION and COCREATION projects.
Zeno India 2013 Trends: Convergence Compassjohnkerrnz
Timed to celebrate the advent of the Year of the Snake and for the fourth year in a row, welcome to 'Zenology 2013: The Convergence Compass.' Launched with a two-day roadshow in India (Delhi and Mumbai), this deck steps out:
- Key Consumer Trend affecting marketing and engagement
- Implication for communications and marketing professionals
- Best Practice Approach and goes deeper into a local market example
The Five Key Consumer Insights Are:
1. Simpler Lives
2. National and Cultural Pride
3. All About Me
4. Karmic Brands
5. e2Commerce
If you'd like more information, or are interested in a point-of-view for your specific country, please do not hesitate to contact john.kerr@zenogroup.com.
The document discusses challenges facing libraries and librarianship in an evolving information environment. It notes changes in technology, society, and the information marketplace. It suggests librarians focus on services for young people, technological sophistication, advocacy, and institutional repositories. The document argues librarianship needs to be more responsive to remain central to communities' information needs and should leverage tools like Wikipedia, YouTube, blogs and social media to stay relevant.
Developing a Product Behaviour Framework: Mobile Insights lead to Product Use...Merlien Institute
Presented by Isaac Rogers, CIO, 20/20 Research & MC Lai, Head of Qualitative, Ipsos
at Market Research in the Mobile World Asia-Pacific
30-31 January 2013, Kuala Lumpur, Malaysia
This event is proudly organised by Merlien Institute
Check out our upcoming events by visiting http://www.mrmw.net
The document outlines ideas for documentary topics generated by four students - Shahna, Rianna, Nkechi, and Tiara. It includes:
- Three initial ideas from each student focused on music and behavior, news sources, and religion and media.
- Feedback on the "what would work" and "what could be improved" for each idea.
- The strongest ideas selected from each student: youth perspective on riots, beauty standards, and youth parliament.
- How the group combined technology reliance and TV's influence on children into a new idea.
- Their decision to pursue a documentary on how the media portrays food and health.
Healthcare organizations today are seeking commercial effectiveness as a source of competitive advantage especially in light of current day challenges – patent loss, cost pressures, new product approval processes, and emerging new influencers to name a few. Towards this end, organizations are using Social Media as a marketing, communication and engagement tool. Common outcomes and measures include Facebook likes, Twitter followers, increased awareness, and share of voice.
But, can Social Media impact revenues? Is this even a realistic expectation? Debjani Deb,Managing Partner, EmPower Research and Buddy Scalera,SVP - Interactive Content & Market Research, Ogilvy CommonHealth Worldwide, two distinguished thought-leaders, share their perspectives on how Social Media can enable stakeholder insights and impact revenues.
Analytics infrastructure across organizations in diverse industry verticals are often designed to deliver insights based on quantitative data. However, data aggregation and consolidation for analysis is largely internal and includes a combination of data sources at the enterprise level. While such analysis and insights lead to smart decisions, decision-makers are however deprived of unsolicited, qualitative insights that exist in the external universe of social networking and interactions amongst related stakeholders.
As Social Media witnesses tremendous adoption levels, it is becoming a powerful source of customer opinions and influence.
The webinar will focus on the following:
Social Media as a source of insights for decision-making
How can Social Media add more meaning to your traditional analytics and insights?
Case examples from diverse industries
Social media is increasingly being used for customer service purposes. A survey found that over half of executives see it as a way to get customer input and over a third measure its value for customer care. Companies can use social media to identify issues and improve products. A framework is proposed to aggregate customer information from various sources, apply analysis and provide insights and alerts to address issues proactively. Case studies demonstrate how monitoring social media can improve customer experience, service and sales. Benefits include quicker issue resolution, increased productivity and cost savings.
Today Social Media is witnessing a rise in customer participation leading to an equivalent rise in social media applications for customer service. Therefore, organizations need an actionable framework that can respond efficiently and proactively to customer requests and unmet needs.
This presentation focuses on the following
Listening to the entire universe - Why is it important and how should it be approached?
Understanding and measuring customer experience through social media – the possibilities today
Enabling ongoing social media engagement for improving customer experience
In recent years, Social Media has grown from a simple conversation platform to an essential business tool providing a rich repository of unbiased feedback for organizations throughout the world. It is imperative that insurance leaders tune in, listen and learn to profit from the insights social media can provide regarding their brand, products, customers, services, competitors, and ways to innovate to satisfy the market.In this presentation, you will learn how most successful executives are leveraging this unprecedented tool to acquire and retain new customers and drive growth even in these times
Today, we are witnessing a data explosion of unimaginable magnitude. Much of this Big Data is being generated through the emergence of new technologies, devices, networks, mobility and interoperability. Big Data is seldom useful in itself - given its size and variety, it lends itself to meaningful scrutiny only when viewed through the prism of the business problem or process of interest.
Smart decisions increasingly lie at this intersection of Big Data, Smart Technology and Domain Knowledge. This presentation, through several illustrative case studies, talks about how Big Data generated through social media is emerging as a strong source of insights for demand signaling.
The document discusses measuring return on investment (ROI) from social media. It notes that most marketing dollars are spent on awareness and interest rather than later stages of the purchase funnel. This does not help prove ROI to leadership. The document then outlines how social media data can be used to better measure impact on purchase intent, purchases, and loyalty when aggregated at scale. It provides examples of how sentiment analysis and purchase intention metrics can provide insights into sales fluctuations and the impact of promotions.
Social media can be used to improve consumer experience and engagement. It discusses using owned, earned, and paid media channels together through a POEM system. Some key challenges with social media include inexperienced representatives, fragmented strategies, and lack of brand or competitor monitoring. The document also provides tips on how to effectively engage users on social media through things like asking questions, exclusive content, and storytelling.
Social media can be used to improve consumer experience and engagement. It discusses using owned, earned, and paid media channels together through a POEM system. Some key challenges with social media include inexperienced representatives, fragmented strategies, and lack of brand or competitor monitoring. The document also provides tips on how to effectively engage users on social media through things like asking questions, exclusive content, and storytelling.
Using social media for market research and new product development: the case ...Merlien Institute
Hallmark has been exploring social media listening since 2000 to understand consumer insights and brand perceptions. They have worked with various vendors over the years to analyze social media data from platforms like blogs, forums and Twitter. Some key learnings include that it is difficult to generate truly new product ideas from social media data alone. However, social media can provide ideas for in-season marketing promotions and insights into consumer lives. Hallmark has also found that clear objectives are needed for meaningful data analysis, and that interpreting social media conversations requires significant time and labor. The presentation discusses various paradigm shifts that social media is bringing to market research practices.
This presentation provides insight into the open innovation and co-creation idea and describes a human-centred innovation approach with respect to the changing roles of market research and product design. The increased importance of strong interdisciplinary (internal) collaboration of researchers and designers for being successful in open innovation is emphasized. Only the combination of external co-creation and internal collaboration make open innovation programs successful. Embracing a human-centered innovation approach means also to intervene in existing structures of power within the company which are built upon hierarchy.
The document discusses two pieces of research on news consumption:
1. A 2006 study that identified consumers' basic, practical, and social needs for news. It found news goes through basic awareness, passive gathering, active investigation, opinion forming, and external engagement.
2. A 2008 study that viewed news assimilation as a daily cycle, from initial awareness to ongoing evaluation, with different media playing different roles at each stage. Television, radio, the internet, and informal sources can raise awareness, while newspapers are important for opinion and evaluation.
Digital Rites of Passage - Managing Your Social …Medpricer
Provides guide on why to use social media for job and career management and provides a 4 step framework - Create, Connect, Curate, Control - on how to leverage social media for job hunting and career management. Presentation focuses on college interns and students transitioning to workforce, but can apply to anyone in workforce wanting to know how to use social media more effectively in their career.
The group discussed ideas for their research and planning document. They generated ideas around music and behavior, news sources, and religion and the media. Each member then presented their top three ideas. The group discussed which ideas were the strongest and most developed. They decided to combine two food-related ideas into one documentary about how food is portrayed in the media. The group believes this topic allows them to contribute their views and they have the knowledge and local resources to produce a high quality documentary on this issue.
You're Being Watched! Living in a Data-Intense WorldBrian Inderwies
This document discusses how individuals leave extensive digital traces and data trails as they go about their daily lives. It notes that people are constantly feeding databases with records through actions like using loyalty cards, banking, mobile devices, cameras, and social media. However, it also discusses potential benefits of living in a data-intense world like increased knowledge, empowerment, preservation of history, and new ways of connecting. While privacy and surveillance are concerns, it presents options for learning to live with the reality of ubiquitous data or trying to game the system and leverage data for one's own benefit.
Keynote presentation with Extole and Vistaprint from 2012 Social Commerce Strategies conference. The presentation includes an overview of social referral programs, as well as an overview of Vistaprint's social referral program and promotions powered by Extole.
Netnography - Insights2.0 derived from Online-CommunitiesSteffen Hück
This presentation provides insight into my UNDESTANDING of netnography as a QUALITATIVE and EXPLORATORY OBSERVATIONAL research approach. By listening to natural occurring CONSUMER DIALOGUE in ONLINE COMMUNITIES Netnography allows to gain UNBIASED CONSUMER INSIGHTS and DEEP UNDERSTANDING of explicitly verbalized and implicitly existing NEED- and SOLUTION-INFORMATION of highly INVOLVED CONSUMERS. Furthermore for us it is a great approach to start consumer-centric (open) INNOVATION and COCREATION projects.
Zeno India 2013 Trends: Convergence Compassjohnkerrnz
Timed to celebrate the advent of the Year of the Snake and for the fourth year in a row, welcome to 'Zenology 2013: The Convergence Compass.' Launched with a two-day roadshow in India (Delhi and Mumbai), this deck steps out:
- Key Consumer Trend affecting marketing and engagement
- Implication for communications and marketing professionals
- Best Practice Approach and goes deeper into a local market example
The Five Key Consumer Insights Are:
1. Simpler Lives
2. National and Cultural Pride
3. All About Me
4. Karmic Brands
5. e2Commerce
If you'd like more information, or are interested in a point-of-view for your specific country, please do not hesitate to contact john.kerr@zenogroup.com.
The document discusses challenges facing libraries and librarianship in an evolving information environment. It notes changes in technology, society, and the information marketplace. It suggests librarians focus on services for young people, technological sophistication, advocacy, and institutional repositories. The document argues librarianship needs to be more responsive to remain central to communities' information needs and should leverage tools like Wikipedia, YouTube, blogs and social media to stay relevant.
Developing a Product Behaviour Framework: Mobile Insights lead to Product Use...Merlien Institute
Presented by Isaac Rogers, CIO, 20/20 Research & MC Lai, Head of Qualitative, Ipsos
at Market Research in the Mobile World Asia-Pacific
30-31 January 2013, Kuala Lumpur, Malaysia
This event is proudly organised by Merlien Institute
Check out our upcoming events by visiting http://www.mrmw.net
The document outlines ideas for documentary topics generated by four students - Shahna, Rianna, Nkechi, and Tiara. It includes:
- Three initial ideas from each student focused on music and behavior, news sources, and religion and media.
- Feedback on the "what would work" and "what could be improved" for each idea.
- The strongest ideas selected from each student: youth perspective on riots, beauty standards, and youth parliament.
- How the group combined technology reliance and TV's influence on children into a new idea.
- Their decision to pursue a documentary on how the media portrays food and health.
Healthcare organizations today are seeking commercial effectiveness as a source of competitive advantage especially in light of current day challenges – patent loss, cost pressures, new product approval processes, and emerging new influencers to name a few. Towards this end, organizations are using Social Media as a marketing, communication and engagement tool. Common outcomes and measures include Facebook likes, Twitter followers, increased awareness, and share of voice.
But, can Social Media impact revenues? Is this even a realistic expectation? Debjani Deb,Managing Partner, EmPower Research and Buddy Scalera,SVP - Interactive Content & Market Research, Ogilvy CommonHealth Worldwide, two distinguished thought-leaders, share their perspectives on how Social Media can enable stakeholder insights and impact revenues.
Analytics infrastructure across organizations in diverse industry verticals are often designed to deliver insights based on quantitative data. However, data aggregation and consolidation for analysis is largely internal and includes a combination of data sources at the enterprise level. While such analysis and insights lead to smart decisions, decision-makers are however deprived of unsolicited, qualitative insights that exist in the external universe of social networking and interactions amongst related stakeholders.
As Social Media witnesses tremendous adoption levels, it is becoming a powerful source of customer opinions and influence.
The webinar will focus on the following:
Social Media as a source of insights for decision-making
How can Social Media add more meaning to your traditional analytics and insights?
Case examples from diverse industries
Social media is increasingly being used for customer service purposes. A survey found that over half of executives see it as a way to get customer input and over a third measure its value for customer care. Companies can use social media to identify issues and improve products. A framework is proposed to aggregate customer information from various sources, apply analysis and provide insights and alerts to address issues proactively. Case studies demonstrate how monitoring social media can improve customer experience, service and sales. Benefits include quicker issue resolution, increased productivity and cost savings.
Today Social Media is witnessing a rise in customer participation leading to an equivalent rise in social media applications for customer service. Therefore, organizations need an actionable framework that can respond efficiently and proactively to customer requests and unmet needs.
This presentation focuses on the following
Listening to the entire universe - Why is it important and how should it be approached?
Understanding and measuring customer experience through social media – the possibilities today
Enabling ongoing social media engagement for improving customer experience
In recent years, Social Media has grown from a simple conversation platform to an essential business tool providing a rich repository of unbiased feedback for organizations throughout the world. It is imperative that insurance leaders tune in, listen and learn to profit from the insights social media can provide regarding their brand, products, customers, services, competitors, and ways to innovate to satisfy the market.In this presentation, you will learn how most successful executives are leveraging this unprecedented tool to acquire and retain new customers and drive growth even in these times
Today, we are witnessing a data explosion of unimaginable magnitude. Much of this Big Data is being generated through the emergence of new technologies, devices, networks, mobility and interoperability. Big Data is seldom useful in itself - given its size and variety, it lends itself to meaningful scrutiny only when viewed through the prism of the business problem or process of interest.
Smart decisions increasingly lie at this intersection of Big Data, Smart Technology and Domain Knowledge. This presentation, through several illustrative case studies, talks about how Big Data generated through social media is emerging as a strong source of insights for demand signaling.
The document discusses measuring return on investment (ROI) from social media. It notes that most marketing dollars are spent on awareness and interest rather than later stages of the purchase funnel. This does not help prove ROI to leadership. The document then outlines how social media data can be used to better measure impact on purchase intent, purchases, and loyalty when aggregated at scale. It provides examples of how sentiment analysis and purchase intention metrics can provide insights into sales fluctuations and the impact of promotions.
Social media can be used to improve consumer experience and engagement. It discusses using owned, earned, and paid media channels together through a POEM system. Some key challenges with social media include inexperienced representatives, fragmented strategies, and lack of brand or competitor monitoring. The document also provides tips on how to effectively engage users on social media through things like asking questions, exclusive content, and storytelling.
Social media can be used to improve consumer experience and engagement. It discusses using owned, earned, and paid media channels together through a POEM system. Some key challenges with social media include inexperienced representatives, fragmented strategies, and lack of brand or competitor monitoring. The document also provides tips on how to effectively engage users on social media through things like asking questions, exclusive content, and storytelling.
Using social media for market research and new product development: the case ...Merlien Institute
Hallmark has been exploring social media listening since 2000 to understand consumer insights and brand perceptions. They have worked with various vendors over the years to analyze social media data from platforms like blogs, forums and Twitter. Some key learnings include that it is difficult to generate truly new product ideas from social media data alone. However, social media can provide ideas for in-season marketing promotions and insights into consumer lives. Hallmark has also found that clear objectives are needed for meaningful data analysis, and that interpreting social media conversations requires significant time and labor. The presentation discusses various paradigm shifts that social media is bringing to market research practices.
Social Media Evolution. An Open Thinking Exchange long form, digital immerson report on the state of social media for marketers.
From the Ipsos The Open Thinking Exchange is the innovation center of Ipsos, an independent company which ranks fifth among global research firms. Our mission: to challenge convention, take risks and use our collective intelligence in the service of our clients to foster innovation.
Report curated by Graham Saxton, Global Insights and Andy Hunter, New Media and Digital Innovation.
International Customer Experience World PresentationChantel Botha
Design tips for brands who want to be loved in social media
In this mobilized, socialized world it becomes more and more important for brands to understand the consumer’s always changing expectations. I now expect my grocer to tweet back in 10 minutes because my bank does it and I expect my favourite neighbourhood coffee shop to give me discounts when I check in on Foursquare because Starbucks does it.
The experience designer is faced with challenges that the always on-net and social consumer creates through their reasonable and sometimes unreasonable expectations. Word of mouth has turned into word of the ever mighty thumb and in his mobile world, all I have to do is tweet a brand about how angry they make me and instantly I can influence the purchasing behaviour or my and their followers.
This presentation will share insights of how to design experiences for the traditional and now social channels with the aim to be transparent, consistent, authentic and true to the brand’s essence.
Max Educational Opportunities Thru SEM: A Pharma Marketers Perspective July...AdvanceMarketWoRx LLC
This document discusses optimizing search engine marketing to maximize education opportunities for patients. It identifies eight common blunders in search marketing, such as thinking like a marketer rather than a patient, believing the patient journey is linear, and providing limited value. The document advocates adopting the patient's perspective, continually reinventing relevance, aligning expectations, engaging in two-way communication, and innovating search strategies. It also outlines how search fits into the evolving healthcare search landscape with innovations from Google and Bing.
This document discusses social media monitoring and engagement tools. It provides statistics about Twitter usage including that it has 500 million users who send 170 billion tweets per month. It discusses principles of social media like being transparent, authentic, and persistent. The document outlines an engagement pyramid model from watching to commenting to producing content. It also lists several social media monitoring and management tools like Hootsuite, Sprout Social, and Salesforce Marketing Cloud.
Presented by the AMP Agency team at FutureM on September 14,2011
Event Description: Join AMP Agency for a look into the evolution of social media – where it is today, emerging technologies and channels, and what’s to come in the years of innovation ahead. The event will combine an exclusive first-look at findings from AMP’s latest research study, the “Psychology of Social”, and an in-depth panel discussion with leading social experts discussing “what’s next?” in social media. Panelists will explore topics such as “the various triggers that lead to successful consumer adoption of new social channels”, “predicting the future of social” and “how brands will need to adopt to achieve success in the future of social media marketing”.
The document discusses trends in marketing research among Gen Y and Gen Z populations. It notes that:
- Gen Y ranges from ages 11-29 and numbers 5.85 million people, making up 27% of the population. Gen Z ranges from under age 11 and numbers 3.06 million people, making up 14% of the population.
- Gen Y and Gen Z value family, friendships, and health personally and are concerned with body image, family conflict, and coping with stress.
- 85% of them want to pay for online content but 28% obtain music without paying as their primary music source. They are also protective of their online identity.
- Social media use is very widespread among
Event: Government 2.0 Conference-cum-Exhibition
Organizer: Hong Kong Information Technology Federation (HKITF)
Date: June 25, 2010
Time: 2:00 pm – 6:00 pm (TBC)
Venue: 4/F Exhibition Centre, HKPC Building, Kowloon Tong
Objective: With enthusiasm to promote e-Government service amongst the Government officials, general public and IT industry practitioners, Government 2.0 Conference with the support of Office of the Government Chief Information officer (OGCIO) was held on June 25, 2010 to explore the strategic directions of e-Government service in Hong Kong, investigate the possibility and challenges of using Web 2.0 tools for e-Government service.
Event Agenda: http://www.tinyurl.com/gov20-agenda
This presentation was given by Steve Dale at a recent APM Knowledge SIG event. Further details can be found here http://www.apm.org.uk/news/what-knowledge-management-different-levels-project-environment
The document discusses strategies for effective academic reading, including making connections to topics, identifying main ideas, distinguishing facts from opinions, noticing signaling words, and focusing on vocabulary development and critical thinking skills. Effective strategies in an academic setting include understanding the main ideas, identifying relevant information, and engaging with ideas to inform writing. Focus groups can provide feedback but lack of anonymity may limit honest opinions, and incentives may be needed for participation.
This document summarizes a presentation about practical applications of Web 2.0 technologies for maximizing community engagement. The presentation covers introducing common Web 2.0 technologies, listening to online communities, engaging community members as friends, fans or groupies, and answering audience questions. The document provides an agenda for the presentation and examples of social networking tools and categories.
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The Community Enthusiast: Source code revealed
1. www.empowerresearch.com
The Community Enthusiast:
Source Code Revealed
Debjani Deb
Managing Partner
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower Listen. Learn. EmPower
1
2. Historically, market research involves collecting, analyzing & generating
insights from qualitative & quantitative data
Depth Interviews
Paired Depths
Triads Face-to-Face Interviews
Mini-Groups Telephone Interview
Focus Groups Omnibus Survey
Observation Online Survey
Workshops Postal and Self-
Completion Survey
Time Consuming $ Expensive
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower 2
3. Of late, social media has emerged as a rich repository of spontaneous
user sentiments on category and brands
66% 14% 21% 31%
Of online 14% either publish a 21% post ratings or 31% post updates
Americans now use blog/ web page or comments in social networking
social media upload video/ audio online forums sites
HOW MANY TURN TO SOCIAL MEDIA WHEN MAKING PURCHASES
Travel Apparels Personal Care Food/Beverages Groceries
28% 26% 18% 26% 17%
Sources: www.sanfranciscosentinel.com, www.blogs.forrester.com, Knowledge Networks – May 2010
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower 3
4. “ Social media listening isn't only replacing some survey
research but also making it harder to do by changing
consumer behavior and expectations.
"The more people see two-way engagement and being able to interact with
people all over the world, I think the less they want to be involved in
structured research," she said. "If I have something to say to that company
now, there are lots of ways to say it.“
"But we need to get away from the notion that being representative of
something is the only way to learn," she said. "I still hear people say, 'That
social-media thing, that's not really going to pan out.' We will learn
enormously whether [social-media samples are] representative or not."
“
Joan Lewis
Global Consumer and Market Knowledge Officer, P&G
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower
44
5. However, understand the pros and cons
Pros Cons
Spontaneous primary opinion Data is highly unstructured
reflecting behaviour attitude and May not get specific response to
interest questions we seek to answer
You can tap “latent” needs/ Origin of declaration often
unidentified
opinions that have been expressed Represents only that population
pro actively that is online and chooses to
You save on costs express an opinion
You save on time
Conclusion
Social Media can be an agent for deriving deep insights if one can convert
unstructured data to a structured form
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower 5
6. Market is moving from a pure tool based listening to insight generation
Tool Generated Community
Listening Listening
Garbage in – Like a focus
garbage out group, the first
Understands stop for online
content but not research
Context Triggered instead
of being True Insights from
spontaneous World at Large
2 Research Benefits
Going
to where the
1
DISCUSSION is
NOT biasing by asking the
question
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower 6
7. So how does one enable focused community based learning?
Tools for aggregating
across communities of
interest
Methodology and
processes to harness
online opinions with
statistical significance
Insight generation
and learning through
human analysis
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower 7
8. Patterns and Perception key to bringing structure to the unstructured
EmPower uses pattern
recognition tool for
Pattern iterative search string Perception
Recognition refinement and Identification
human/analyst analysis
for theme identification
Topics of
Pattern Sub topics within
discussion around Human
recognition Brand / Category / analysis
Brand / Category /
tool Stakeholders
Stakeholders
Perception or themes : What is
in the consumer’s mind
share for Brand / Category
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower 8
9. 3 ways of using community based learning
1 Precursor to traditional research
2 Alternative to traditional research
3 Augment traditional research
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower 9
10. Applications are seen across different types of communities
Advocacy
Groups
Stakeholder
Communities
4
Event
Communities
Hobby Ethnic Integrating
2 Communities 7 Community
Communities
Data
Influencer
1 5 9
Groups Ideation
Forums
3 8
Enquiry
Forums
6
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower 10
11. 1: learning about target audience hobbies for better
engagement strategy
Top hobbies / interests
Client Music
Global leader in
aerated beverages Movies
Their need Sports
To identify top online platforms
to engage target segment Communities Inbound Visitors
Solution Yahoo!Music 119825 7.4M
Identify top online Allmusic 11603 391K
communities of interest and
understand behavior in these
communities
41% 26% 19%
41% discuss 26% expressed 19% liked a new
beverages in health concerns flavor and
Impact online from aerated recommended to
30% increase in target communities beverages friends
segment engagement
12. 2: better stakeholder segmentation by listening to focused
online communities
Yummy Mummy:
1
Client Highly emphasized on nutritional aspects of food
World’s leading baby Coach Mom:
care brand 2 Encourages leading disciplined life at an early age
Sponge Mom:
Their need 3 Put their own needs aside for kid’s welfare
Customized campaign
messaging targeted at Gen-Y Economy Mom:
moms
4 Discounts, coupons attracted economy mothers
Green Mom:
5 Identified to be environment-conscious
Solution
DIY Mom: Analyzing chatter in Gen-Y
6 Moms prefer doing things themselves for their kids mom communities revealed 8
different segments of moms
Ever Connected Mom:
7 Mothers who are updated with modern technology Impact
Safety Mom: A new campaign which
8 Always on the lookout for prevention of diseases led to 12% sales growth
13. 3: learning about communities which influence your target
segments
Client Activities &
World’s leading male Lifestyle
grooming brand Gaming Music
Their need
To engage influencers at point Technology
of market entry (POME)
Social
Action
Solution Relationships
Quantify influence parameters Self
like awareness, engagement, Actualization
impact etc. to gauge Work-life Celebrities
influence balance
Personal
fulfillment
Peers
Parental
Influence
Impact
16% increase in POME
customer base
14. 4: tracking impact on brand equity and consideration by
advocacy groups / communities
Increase in Awareness Sentiment
Client
A leading confectionary
manufacturer
Negative
Their need Sentiment
Gauge impact on brand
reputation owing to online
campaign by environmental
Week 1 Week 2 Week 3 Week 4
advocacies
First timers Solution
Loyalist
Track brand KPIs in correlation
with brand loyalty to measure
impact of the campaign
Switchers Impact
Increased awareness led
to 37% more first-timers
15. 5: understanding ethnic cultural values and nuances by
studying corresponding communities
Client Need states
A leading CPG
Why ? With Whom ? How ?
company
Their need • Gifting • Family • Eaten with milk
To learn about Chinese need • Leisure – Children during breakfast
states related to cookies • Friends
and before
• Nutritional value going to bed at
Solution night
Listening to Chinese
communities for associations
of cookies and how they vary
by occasions
Impact
Re-branded their cookies
as gifts for occasions
16. 6: alert mechanism for better handling of customer service
queries and sales opportunities
Sales alerts Service alerts
Client
Global leader in data
storage solutions
Their need
Utilizing online queries for sales
and service fulfilments
Engagement alerts
ENABLE ACTION
Determine Solution
Pain areas related to customer services Monitor technology forums
The most important product attributes for and define rules for auto alert
exceeding end user expectations mechanism
Develop
Strategies that addresses enduring Impact
customer service needs and expectations Client C-SAT went up by
a staggering 42%
17. 7: expectation management by listening to niche communities
on event / launches
Client Hi
One of world’s top
Pharma company
Their need
Measure euphoria around
their new drug launch
Competition drug in
Awareness
Solution pipeline
Quantify sentiments ,
awareness and benchmark
against competitor’s pipeline
drug
Launched
drug
Impact Lo
-Ve Sentiments +Ve
Early alert on competitor’s
much greater popularity
18. 8: idea generation and white-space identification by listening to
category discussion communities
Beauty
Client Green
World’s largest wellness Ecosystem
company Nature Moisturizing
Spa
Their need Glowing Skin
Environmental
Identifying new opportunities Exfoliate
Manicure
in the health and wellness
Regular
space Shower Cleansing
Hands
H1N1 Hygiene
Healthcare
Meditation
H1N1 Solution
Cholera
Chinese Regular
Security Shower
Listening to category
Medicines discussions on new emerging
Vaccination OTC drugs
associations of wellness
Impact
Naturopathy Energy
Drinks
Spiritual Revamped product R&D
as per new associations
19. 9: understand voice of your customers by integrating internal
data with community based listening
Client
Client Competitor
Global leader in
currency cards
Their need 33% Unhappy about
Quantify customer experience Service verification
59%
and identify improvement charges
areas
Solution
Safe
26% transactions
Integrate internal IVR, sales, Security won customer
service data with social media 58% confidence
feedback
premium
cards
30%
Respect provided
48% were
admired
Impact Sentiments (%)
3 major CE improvement
areas were identified
20. Benefits of listening to online communities over traditional research
Cross-Stakeholder Re-scoping
Solutions Flexibility
Lesser
Cost Global
Reach
Unbiased Social
Insights Media Real-time
Research Insights
Lesser Agile and
Execution De-risked
Time
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower 20
21. Primary research vs. social media costing: an illustrative case
Understanding physician opinion/issues faced on COPD category
Project Scope
in UK, Germany, France, Spain and Italy.
Primary Research Elements Social Media Research Elements
Sample Size = 200 Sample Size = 200
Component Complexity Component Complexity
Sampling High Sampling High
Questionnaire Design High Questionnaire Design NA
Questionnaire Administration High Questionnaire Administration NA
Honorariums Honorariums NA
Data Analysis Medium Data Analysis High
Approx Cost $ 40,000 Approx Cost $ 20,000
Approx Execution Time 8 -10 weeks Approx Execution Time 4 - 6 weeks
22. What is needed to kick-start your online community led research
Well-defined research problem that fit
1
the criteria
2 Adequate conversation volumes
Understanding of possible shortcomings
3
and cross functional buy-in
A reliable methodology for harnessing
4
data with statistical significance
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower 22
23. www.empowerresearch.com
Retail/CPG Advertising Communications/ High Tech/ Pharmaceuticals Financial
Public Relations Telecom Health Care Services
Contact Information
Debjani Deb
ddeb@empowerresearch.com
EmPower Research LLC. All Rights Reserved. Listen. Learn. EmPower Listen. Learn. EmPower 23
23