The document introduces several members of the management team at IDM, an independent hotel management company. It provides brief biographies for each team member, describing their roles and experience in hotel management, operations, development, marketing, and other areas. The team members have decades of collective experience working for major hotel brands and independent properties.
Thesis defense Damien Marchenay Doctor of Hospitality and Tourism Management;...Damien Marchenay
In Asia, the global food and beverage (F&B) sector is currently experiencing a revolution in codes in upscale and luxury hotels. Twenty years ago, for food and personal safety reasons, on-property hotel restaurants in this region were leaders of upscale dining. Nowadays, the economic explosion in Asia, coupled with strong innovation driven by stand-alone restaurants, has resulted in the F&B offerings of hotels to be seemingly old fashioned and unable to adequately respond to customer demands. The customers are changing as the new generation is well travelled and wants to have more local experiences. Both local customers and hotel guests are seeking experiences which are driven by a relevant concept and are locally authentic. The reputation of in-hotel dining remains bland and hotels are viewed simply as a convenient place to dine. It has been proven through the research that the younger the generation, the less prone they are to choose a hotel setting as a dining destination. Other dining options, coupled with an ultra-connected/ultra-informed millennium generation who are more in favour of other off-property types of dining, such as food delivery, will become the main food revolution of the next decade.
As a matter of driving profits, currently, the owners of most hotel buildings— the asset managers—are questioning the F&B spaces’ financial relevance. For them, every square metre counts as a potential revenue and profit stream; As a result, hotel operators are minimizing risks and operating their F&B as a commodity for hotel guests and are also reducing their number of outlets.
Additionally, in terms of marketing, while in the past, most hospitality brands considered F&B as part of their business’ ‘DNA’, or part of the critical organizational culture, it is not always true now. This, however, seems to be one of the only ways to differentiate from other players such as Airbnb.
This study aims to provide a clear picture of the food and beverage component of the hospitality industry and offer solutions for shifting the paradigm of operations for hotel restaurants.
The methodology proposes includes two distinct mixed methods: the first employs quantitative analysis to assess customers’ feelings on the topic; the second, which is qualitative, is the result of in-depth interviews with 23 hospitality executives at different levels of responsibility, from restaurant managers to CEOs. Feedback from these professionals was in agreement on this topic: there is still a market for hotel food and beverage services, but much needs to change.
This paper offers pragmatic and simple advice to the industry to help provide a roadmap for these changes. For example, hotels should be more ‘street smart’ in their F&B strategies to compete with independent restaurants. They need to hire professionals with specialized restaurant experience. In summary, hotels should adopt similar mindsets to independent restaurants to compete with them.
The document provides brief biographies of 16 hospitality and tourism professionals, summarizing their educational backgrounds, work experiences, skills, and roles in various companies and organizations. Key details include Benjamin Chevalier's position as a finance manager and master's degree in international hospitality management, Isabelle Chety's experience merging French terroir knowledge with luxury hospitality management, and Jean Cranney's potential as a junior consultant with an MBA in hospitality and luxury management.
Tips for getting your foot in the door in the public relations field, where you are employed to maintain a company's, organization's, or individual's image (anyone heard of Charlie Sheen?).
Cynthia jones recommendation letter.docCynthia Jones
Cynthia Jones has worked in the hotel industry for 15 years. She helped open new Hilton Garden Inn hotels and later became the general manager of the Hilton Garden Inn in Clovis, CA. As general manager, Cynthia built a strong team that increased the hotel's revenue by up to 10% each year. She is also committed to improving her and her team's skills through training and professional development.
AudioCodes provides a full suite of solutions for Microsoft Lync including:
1) IP phones certified for Lync, gateways, and session border controllers for connectivity to PSTN and existing PBXs.
2) A global professional services team for planning, implementing, and operating Lync voice deployments including survivable branch appliances.
3) One point of contact for support with expertise in AudioCodes voice products and Microsoft unified communications technologies.
- Award winning global hospitality services company PARADISE hotel group is headquartered in Atlanta, Georgia with regional offices in Nashville, Tennessee. With over 75 years of combined operational and creative marketing experience, the company focuses on assisting clients in the hospitality industry.
- Recognized as a Top 100 Management Company, PARADISE provides comprehensive day-to-day property management and helps each asset maximize its operational and financial potential. The company values long-term asset growth and partnership relations.
- PARADISE is committed to the success of new construction and repositioned hospitality assets, providing a turnkey solution from concept development to product launch.
SNI Financial is a recruiting firm that specializes in placing candidates within the financial services industry. They have a team of industry experts who understand each client's unique needs and can identify candidates that are a strong fit both professionally and culturally. SNI Financial partners with a wide range of financial firms and focuses on providing outstanding candidates through their comprehensive evaluation and recruiting process.
SNI Financial is a recruiting firm that specializes in placing candidates within the financial services industry. They use a comprehensive process to identify the best candidates for each client and ensure good cultural fits. Their team consists of industry experts focused on placing candidates in roles across various financial disciplines. SNI partners with top firms and aims to align candidates' skills and backgrounds with each client's unique needs.
Thesis defense Damien Marchenay Doctor of Hospitality and Tourism Management;...Damien Marchenay
In Asia, the global food and beverage (F&B) sector is currently experiencing a revolution in codes in upscale and luxury hotels. Twenty years ago, for food and personal safety reasons, on-property hotel restaurants in this region were leaders of upscale dining. Nowadays, the economic explosion in Asia, coupled with strong innovation driven by stand-alone restaurants, has resulted in the F&B offerings of hotels to be seemingly old fashioned and unable to adequately respond to customer demands. The customers are changing as the new generation is well travelled and wants to have more local experiences. Both local customers and hotel guests are seeking experiences which are driven by a relevant concept and are locally authentic. The reputation of in-hotel dining remains bland and hotels are viewed simply as a convenient place to dine. It has been proven through the research that the younger the generation, the less prone they are to choose a hotel setting as a dining destination. Other dining options, coupled with an ultra-connected/ultra-informed millennium generation who are more in favour of other off-property types of dining, such as food delivery, will become the main food revolution of the next decade.
As a matter of driving profits, currently, the owners of most hotel buildings— the asset managers—are questioning the F&B spaces’ financial relevance. For them, every square metre counts as a potential revenue and profit stream; As a result, hotel operators are minimizing risks and operating their F&B as a commodity for hotel guests and are also reducing their number of outlets.
Additionally, in terms of marketing, while in the past, most hospitality brands considered F&B as part of their business’ ‘DNA’, or part of the critical organizational culture, it is not always true now. This, however, seems to be one of the only ways to differentiate from other players such as Airbnb.
This study aims to provide a clear picture of the food and beverage component of the hospitality industry and offer solutions for shifting the paradigm of operations for hotel restaurants.
The methodology proposes includes two distinct mixed methods: the first employs quantitative analysis to assess customers’ feelings on the topic; the second, which is qualitative, is the result of in-depth interviews with 23 hospitality executives at different levels of responsibility, from restaurant managers to CEOs. Feedback from these professionals was in agreement on this topic: there is still a market for hotel food and beverage services, but much needs to change.
This paper offers pragmatic and simple advice to the industry to help provide a roadmap for these changes. For example, hotels should be more ‘street smart’ in their F&B strategies to compete with independent restaurants. They need to hire professionals with specialized restaurant experience. In summary, hotels should adopt similar mindsets to independent restaurants to compete with them.
The document provides brief biographies of 16 hospitality and tourism professionals, summarizing their educational backgrounds, work experiences, skills, and roles in various companies and organizations. Key details include Benjamin Chevalier's position as a finance manager and master's degree in international hospitality management, Isabelle Chety's experience merging French terroir knowledge with luxury hospitality management, and Jean Cranney's potential as a junior consultant with an MBA in hospitality and luxury management.
Tips for getting your foot in the door in the public relations field, where you are employed to maintain a company's, organization's, or individual's image (anyone heard of Charlie Sheen?).
Cynthia jones recommendation letter.docCynthia Jones
Cynthia Jones has worked in the hotel industry for 15 years. She helped open new Hilton Garden Inn hotels and later became the general manager of the Hilton Garden Inn in Clovis, CA. As general manager, Cynthia built a strong team that increased the hotel's revenue by up to 10% each year. She is also committed to improving her and her team's skills through training and professional development.
AudioCodes provides a full suite of solutions for Microsoft Lync including:
1) IP phones certified for Lync, gateways, and session border controllers for connectivity to PSTN and existing PBXs.
2) A global professional services team for planning, implementing, and operating Lync voice deployments including survivable branch appliances.
3) One point of contact for support with expertise in AudioCodes voice products and Microsoft unified communications technologies.
- Award winning global hospitality services company PARADISE hotel group is headquartered in Atlanta, Georgia with regional offices in Nashville, Tennessee. With over 75 years of combined operational and creative marketing experience, the company focuses on assisting clients in the hospitality industry.
- Recognized as a Top 100 Management Company, PARADISE provides comprehensive day-to-day property management and helps each asset maximize its operational and financial potential. The company values long-term asset growth and partnership relations.
- PARADISE is committed to the success of new construction and repositioned hospitality assets, providing a turnkey solution from concept development to product launch.
SNI Financial is a recruiting firm that specializes in placing candidates within the financial services industry. They have a team of industry experts who understand each client's unique needs and can identify candidates that are a strong fit both professionally and culturally. SNI Financial partners with a wide range of financial firms and focuses on providing outstanding candidates through their comprehensive evaluation and recruiting process.
SNI Financial is a recruiting firm that specializes in placing candidates within the financial services industry. They use a comprehensive process to identify the best candidates for each client and ensure good cultural fits. Their team consists of industry experts focused on placing candidates in roles across various financial disciplines. SNI partners with top firms and aims to align candidates' skills and backgrounds with each client's unique needs.
Cynthia Jones is applying for an open position and provides her resume highlighting over 22 years of experience in hospitality management, including 7 years as General Manager of the Hilton Garden Inn Clovis where she increased revenue and ADR annually. She is seeking a new opportunity to continue developing her skills and contributing to a hotel or management company as an asset. Letters of recommendation from her time at HGI Clovis are provided to support her strong record of success in operations and management.
Jeannie DiGrappa has over 20 years of experience in hospitality sales and management. She holds an MBA from Colorado State University and a BS in Business Administration from Regis University. Her experience includes roles as Regional Director of Sales for The Kessler Collection, Corporate Director of Sales for Adams Mark Hotels, and Director of Sales for several hotels. She is currently a Task Force Director of Sales for Stonebridge Companies, assisting with sales efforts at hotels around the country.
Vietnam Hoteliers is a management consulting and recruitment firm based in Ho Chi Minh City, Vietnam that provides customized HR solutions to address clients' unique business needs. They have partnered with many successful organizations in Vietnam and the region to help them overcome challenges like sustaining productivity after economic recessions, acquiring and developing talent, and finding successors for retiring managers. Vietnam Hoteliers mobilizes local and global resources through their network to develop solutions focused on recruitment, training, performance management, talent management, and competency profiling to help organizations achieve their HR goals.
The document provides a summary of an individual's qualifications and experience as an Administrative Assistant over 12 years. It outlines skills including typing 75 wpm, excellent communication skills, proficiency in Microsoft Office, and experience working in various industries. Recent professional experience includes roles in digital media sales, automotive sales and consulting, and as a sole proprietor and makeup artist. The objective is to seek a long-term position as an Administrative Assistant.
TRI Hospitality is a strategic consulting firm that focuses on driving revenue and efficiencies in the hospitality and travel industry. They provide consulting, education, and technology solutions services. Their experts help clients improve underperforming hotels, implement new revenue strategies, and identify optimal technology partners.
This letter provides a recommendation for Ina Weca for a management training position in sales and marketing. The author taught Ina in a Hotel Sales & Marketing class in Switzerland, where Ina showed strong performance on assignments assessing the local market and creating a marketing plan for a hotel. The author observed Ina's attention to detail, creative thinking, and contributions to her group project. Based on her class performance, the author highly recommends Ina for the management training position and would have hired her in their own hotel company.
Expert Webcast: Mastering Transactional Due DiligenceExpert Webcast
Deal market overview
Due diligence areas of focus
Operational, financial, legal
Preparation and self-diligence
Data rooms and use of technology
VDRs
Best practices
Cyber Due Diligence
How To Become A Better Hotel Manager Tips, Tricks, and Advice? - Michael NanoskyMichael Nanosky
If you are interested in learning more about Hotel Management or the industry, Michael Nanosky might be a good option. Michael Nanosky worked in the Hospitality Industry for almost 30 years. He joined Beck Hospitality as a Partner and became President of Hotel Operations in 1989. Within a short time, his company was involved in 20 hotel management companies.
Amanda Newman has over 10 years of experience in office administration, professional sales, marketing, executive assisting, and office management. She is seeking a role that utilizes her widespread skills, with potential for increased responsibility. Her background includes managing all administrative duties for a startup construction company, spearheading a large contract administration project, and serving as an executive assistant.
Imam Khondoker is seeking a managerial position where he can utilize his extensive experience in the hospitality industry, having worked as a General Manager for several hotels in New York City. He has strong experience in hotel operations, sales, revenue management, and customer service. Khondoker is a highly organized, detail-oriented team player looking to make an immediate contribution to a well-structured organization.
Vladislav B. Rozhdestvensky has over 30 years of experience in top management positions in real estate, hotels, restaurants, nightclubs, international banking, and international trade. He has a Master's degree in International Management from the American Graduate School of International Management and a Bachelor's degree in International Economics, Languages, Arts, and IT from the University of Pittsburgh. He is fluent in English, Russian, Spanish, French, Tagalog, Ukrainian, and Polish with basic knowledge of other languages.
The document provides bios for several employees of W2O Group, an agency that specializes in social commerce and integrated marketing communications. The bios describe the individuals' roles and experiences working with various clients in areas such as healthcare, technology, and consumer brands.
Leines Hotel Advisors is a Midwest firm that provides brokerage and advisory services for hotel transactions, with over 50 years of combined experience in hotel operations, development, and real estate. The firm is led by founder and CEO Ted Leines, who has experience negotiating complex hotel deals, and senior associate Steve Sherf, who has over 35 years of consulting and development experience in the hospitality industry. Leines Hotel Advisors handles all aspects of the sales process, from initial analysis and marketing to negotiations and a coordinated closing. They aim to create value for clients by serving as trusted advisors, expert marketers, fair negotiators, and proven closers.
This document is a resume for Richard E. Brown, who has over 15 years of experience in sales, insurance, and mortgage origination. Brown is currently an agent at Health Insurance Innovations where he helps clients obtain various types of health insurance. He previously worked at Assurant Health for 5 years as a top-performing sales representative, exceeding revenue and conversion goals. Brown also has over 9 years of experience as a senior loan officer originating residential home loans for multiple mortgage companies. He holds insurance and mortgage origination licenses in Minnesota and several other states.
Brandon Lee has over 10 years of experience in marketing, event planning, and hotel operations for companies in China and Malaysia. His experience includes roles in graphic design, public relations, account management, and assisting with hotel pre-openings and operations at resorts, spas, and golf clubs. He holds a Bachelor's degree in International Hotel and Event Management and is proficient in English, Mandarin, Malay, and Cantonese.
Claire Reynolds is seeking a position in insurance and has over 5 years of experience in property and casualty insurance. She has a Bachelor's degree in Communication and Public Relations from Virginia Tech and is currently an Associate Underwriter at All Risks, Ltd where she is responsible for underwriting, quoting, binding and servicing accounts. Prior to her current role, she worked as a Personal Lines Production Specialist and has exceeded sales goals each quarter.
Jeanette Eddery is seeking a management position utilizing over 30 years of experience in hotel sales, marketing, budgeting and leadership. She has extensive experience as Director of Sales and Marketing at various hotels in San Diego, Atlanta, and Michigan. Her skills include project management, marketing, customer service, financial reconciliation, and training.
Gregg Levine has over 15 years of experience in marketing, branding, and loyalty programs. He has held positions such as Director of Marketing at Vee Quiva Hotel & Casino, where he developed and implemented a $3M marketing launch strategy. As Director of Marketing, he exceeded EBITDA budgets by 3-7% each year. He also developed training programs that helped employees advance their careers. Levine has a bachelor's degree in business administration and mass communication from Arizona State University.
Eleven Wireless announces the creation of a new Hospitality Industry Advisory Board comprised of veteran hospitality executives. The advisory board will provide expertise and guidance to Eleven on new product and go-to-market initiatives. The board held its first meeting in August 2011 to discuss driving more business from existing customers and providing feedback on new products and marketing. The advisory board includes the CEO of Eleven Wireless and executives with decades of experience at Marriott, independent hotel consulting, and luxury brand marketing.
The Power of a Glamping Go-To-Market Accelerator Plan.pptxRezStream
Unlock the secrets to success with our comprehensive 8-Step Glamping Accelerator Go-To-Market Plan! Watch our FREE webinar, where you'll receive expert guidance and invaluable insights on every aspect of launching and growing your glamping business.
Cynthia Jones is applying for an open position and provides her resume highlighting over 22 years of experience in hospitality management, including 7 years as General Manager of the Hilton Garden Inn Clovis where she increased revenue and ADR annually. She is seeking a new opportunity to continue developing her skills and contributing to a hotel or management company as an asset. Letters of recommendation from her time at HGI Clovis are provided to support her strong record of success in operations and management.
Jeannie DiGrappa has over 20 years of experience in hospitality sales and management. She holds an MBA from Colorado State University and a BS in Business Administration from Regis University. Her experience includes roles as Regional Director of Sales for The Kessler Collection, Corporate Director of Sales for Adams Mark Hotels, and Director of Sales for several hotels. She is currently a Task Force Director of Sales for Stonebridge Companies, assisting with sales efforts at hotels around the country.
Vietnam Hoteliers is a management consulting and recruitment firm based in Ho Chi Minh City, Vietnam that provides customized HR solutions to address clients' unique business needs. They have partnered with many successful organizations in Vietnam and the region to help them overcome challenges like sustaining productivity after economic recessions, acquiring and developing talent, and finding successors for retiring managers. Vietnam Hoteliers mobilizes local and global resources through their network to develop solutions focused on recruitment, training, performance management, talent management, and competency profiling to help organizations achieve their HR goals.
The document provides a summary of an individual's qualifications and experience as an Administrative Assistant over 12 years. It outlines skills including typing 75 wpm, excellent communication skills, proficiency in Microsoft Office, and experience working in various industries. Recent professional experience includes roles in digital media sales, automotive sales and consulting, and as a sole proprietor and makeup artist. The objective is to seek a long-term position as an Administrative Assistant.
TRI Hospitality is a strategic consulting firm that focuses on driving revenue and efficiencies in the hospitality and travel industry. They provide consulting, education, and technology solutions services. Their experts help clients improve underperforming hotels, implement new revenue strategies, and identify optimal technology partners.
This letter provides a recommendation for Ina Weca for a management training position in sales and marketing. The author taught Ina in a Hotel Sales & Marketing class in Switzerland, where Ina showed strong performance on assignments assessing the local market and creating a marketing plan for a hotel. The author observed Ina's attention to detail, creative thinking, and contributions to her group project. Based on her class performance, the author highly recommends Ina for the management training position and would have hired her in their own hotel company.
Expert Webcast: Mastering Transactional Due DiligenceExpert Webcast
Deal market overview
Due diligence areas of focus
Operational, financial, legal
Preparation and self-diligence
Data rooms and use of technology
VDRs
Best practices
Cyber Due Diligence
How To Become A Better Hotel Manager Tips, Tricks, and Advice? - Michael NanoskyMichael Nanosky
If you are interested in learning more about Hotel Management or the industry, Michael Nanosky might be a good option. Michael Nanosky worked in the Hospitality Industry for almost 30 years. He joined Beck Hospitality as a Partner and became President of Hotel Operations in 1989. Within a short time, his company was involved in 20 hotel management companies.
Amanda Newman has over 10 years of experience in office administration, professional sales, marketing, executive assisting, and office management. She is seeking a role that utilizes her widespread skills, with potential for increased responsibility. Her background includes managing all administrative duties for a startup construction company, spearheading a large contract administration project, and serving as an executive assistant.
Imam Khondoker is seeking a managerial position where he can utilize his extensive experience in the hospitality industry, having worked as a General Manager for several hotels in New York City. He has strong experience in hotel operations, sales, revenue management, and customer service. Khondoker is a highly organized, detail-oriented team player looking to make an immediate contribution to a well-structured organization.
Vladislav B. Rozhdestvensky has over 30 years of experience in top management positions in real estate, hotels, restaurants, nightclubs, international banking, and international trade. He has a Master's degree in International Management from the American Graduate School of International Management and a Bachelor's degree in International Economics, Languages, Arts, and IT from the University of Pittsburgh. He is fluent in English, Russian, Spanish, French, Tagalog, Ukrainian, and Polish with basic knowledge of other languages.
The document provides bios for several employees of W2O Group, an agency that specializes in social commerce and integrated marketing communications. The bios describe the individuals' roles and experiences working with various clients in areas such as healthcare, technology, and consumer brands.
Leines Hotel Advisors is a Midwest firm that provides brokerage and advisory services for hotel transactions, with over 50 years of combined experience in hotel operations, development, and real estate. The firm is led by founder and CEO Ted Leines, who has experience negotiating complex hotel deals, and senior associate Steve Sherf, who has over 35 years of consulting and development experience in the hospitality industry. Leines Hotel Advisors handles all aspects of the sales process, from initial analysis and marketing to negotiations and a coordinated closing. They aim to create value for clients by serving as trusted advisors, expert marketers, fair negotiators, and proven closers.
This document is a resume for Richard E. Brown, who has over 15 years of experience in sales, insurance, and mortgage origination. Brown is currently an agent at Health Insurance Innovations where he helps clients obtain various types of health insurance. He previously worked at Assurant Health for 5 years as a top-performing sales representative, exceeding revenue and conversion goals. Brown also has over 9 years of experience as a senior loan officer originating residential home loans for multiple mortgage companies. He holds insurance and mortgage origination licenses in Minnesota and several other states.
Brandon Lee has over 10 years of experience in marketing, event planning, and hotel operations for companies in China and Malaysia. His experience includes roles in graphic design, public relations, account management, and assisting with hotel pre-openings and operations at resorts, spas, and golf clubs. He holds a Bachelor's degree in International Hotel and Event Management and is proficient in English, Mandarin, Malay, and Cantonese.
Claire Reynolds is seeking a position in insurance and has over 5 years of experience in property and casualty insurance. She has a Bachelor's degree in Communication and Public Relations from Virginia Tech and is currently an Associate Underwriter at All Risks, Ltd where she is responsible for underwriting, quoting, binding and servicing accounts. Prior to her current role, she worked as a Personal Lines Production Specialist and has exceeded sales goals each quarter.
Jeanette Eddery is seeking a management position utilizing over 30 years of experience in hotel sales, marketing, budgeting and leadership. She has extensive experience as Director of Sales and Marketing at various hotels in San Diego, Atlanta, and Michigan. Her skills include project management, marketing, customer service, financial reconciliation, and training.
Gregg Levine has over 15 years of experience in marketing, branding, and loyalty programs. He has held positions such as Director of Marketing at Vee Quiva Hotel & Casino, where he developed and implemented a $3M marketing launch strategy. As Director of Marketing, he exceeded EBITDA budgets by 3-7% each year. He also developed training programs that helped employees advance their careers. Levine has a bachelor's degree in business administration and mass communication from Arizona State University.
Eleven Wireless announces the creation of a new Hospitality Industry Advisory Board comprised of veteran hospitality executives. The advisory board will provide expertise and guidance to Eleven on new product and go-to-market initiatives. The board held its first meeting in August 2011 to discuss driving more business from existing customers and providing feedback on new products and marketing. The advisory board includes the CEO of Eleven Wireless and executives with decades of experience at Marriott, independent hotel consulting, and luxury brand marketing.
The Power of a Glamping Go-To-Market Accelerator Plan.pptxRezStream
Unlock the secrets to success with our comprehensive 8-Step Glamping Accelerator Go-To-Market Plan! Watch our FREE webinar, where you'll receive expert guidance and invaluable insights on every aspect of launching and growing your glamping business.
Best Places to Stay in New Brunswick, Canada.Mahogany Manor
New Brunswick, a picturesque province in eastern Canada, offers a plethora of unique and charming places to stay for every kind of traveler. From the historic allure of Fredericton and the vibrant culture of Saint John to the natural beauty of Fundy National Park and the serene coastal towns like St. Andrews by-the-Sea, there's something for everyone. Whether you prefer luxury resorts, cozy inns, rustic lodges, or budget-friendly options, the best places to stay in New Brunswick ensure a memorable stay, allowing you to fully immerse yourself in the province's rich history, stunning landscapes, and warm hospitality.
https://www.mmanor.ca/blog/best-5-bed-and-breakfast-new-brunswick-canada
How To Talk To a Live Person at American Airlinesflyn goo
This page by FlynGoo can become your ultimate guide to connecting with a live person at American Airlines. Have you ever felt lost in the automated maze of customer service menus? FlynGoo is here to rescue you from endless phone trees and automated responses. With just a click or a call to a specific number, we ensure you get the human touch you deserve. No more frustration, no more waiting on hold - we simplify the process, making your travel experience smoother and more enjoyable.
Un viaje a Buenos Aires y sus alrededoresJudy Hochberg
A travelogue of my recent trip to Argentina, most to Buenos Aires, but including excursion to Iguazú waterfalls, Tigre, and Colonia del Sacramento in Uruguay
How do I plan a Kilimanjaro Climb?
Planning to climb Mount Kilimanjaro is an exciting yet detailed process. Here’s a step-by-step guide to help you prepare for this incredible adventure.
Assessing the Influence of Transportation on the Tourism Industry in Nigeriagsochially
This research dissertation investigates the complex interplay between transportation and the tourism industry in Nigeria, aiming to unravel critical insights that contribute to the enhancement of the overall tourist experience. The study employs a multi-faceted approach, literature review establishes a robust theoretical framework, incorporating The Service Quality and Satisfaction Theory to guide the research questions and hypotheses.
The methodology involves the distribution of a structured questionnaire, ensuring a representative sample and facilitating a comprehensive analysis of the gathered data.
Key findings include the nuanced perceptions of transportation infrastructure adequacy, safety and security concerns, financial influences on travel decisions, and the cultural and ecological impacts of transportation choices. These findings culminate in a comprehensive set of recommendations for policymakers and practitioners in the Nigerian tourism industry. The findings contribute to the existing literature by providing actionable insights for policymakers, stakeholders, and researchers in the Nigerian tourism sector.
The recommendations encompass gender-sensitive planning, infrastructure enhancements, safety measures, and strategic interventions to address financial constraints, ensuring a holistic and sustainable development of the tourism industry in Nigeria.
Author: Imafidon Osademwingie Martins
Our excursions in tahiti offer stunning lagoon tours, vibrant marine life encounters, and cultural experiences. We ensure unforgettable adventures amidst breathtaking landscapes and serene waters. For more information, mail us at tracey@uniquetahiti.com.
Wayanad-The-Touristry-Heaven to the tour.pptxcosmo-soil
Wayanad, nestled in Kerala's Western Ghats, is a lush paradise renowned for its scenic landscapes, rich biodiversity, and cultural heritage. From trekking Chembra Peak to exploring ancient Edakkal Caves, Wayanad offers thrilling adventures and serene experiences. Its vibrant economy, driven by agriculture and tourism, highlights a harmonious blend of nature, tradition, and modernity.
BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. BTW UK Visa Application Process, Uk Visa complete guide, Uk Visa fees, requirements and application process. Know all about uk visa and best way to apply for the uk visa. Get to know about the requirements that allows you for the faster visa appliaction. Get information in this PDF and simplyfy your visa process.
3. An entrepreneur at heart, Craig “Nedd” Neddersen is the Co-Founder and President of IDM. He is responsible for the operating results of all hotels in the management portfolio along with associate recruitment and development –
a cornerstone of IDM’s success. Beyond the growing portfolio, Nedd is particularly proud of consistently delivering financial returns to IDM clients through effective hotel and food & beverage management and consulting.
Nedd brings more than 30 years of management and operational experience to IDM, encompassing nearly every
position in the business: from starting as a prep cook in a Utah ski resort to serving as executive chef at a 450-room, Four Diamond hotel in St. Louis; and a general manager of a 550-room resort on the Big Island of Hawaii to
developing and operating the highly successful Eagle Harbor Inn in Ephraim, Wisconsin. Nedd has developed three hotel properties and, through first-hand experience, understands the myriad of details involved in the creation of a
successful boutique hotel.
Nedd works from Ephraim where he lives with his family. He graduated from St. Olaf College with a degree in
Psychology and has a passion for skiing.
PRESIDENT
Craig “Nedd”
Neddersen
Connie is the consummate connector and has a true love of the hotel business, a perfect combination for the person heading business development. A Co-Founder of IDM, Connie is involved in both the management and development segments of the business. Working closely with the executive team, she facilitates all aspects of branding, marketing, programming and third-party contracts.
Connie’s outgoing personality and networking capabilities adds to her 30-plus years of hotel sales and marketing, public relations, meeting and special event planning. She has worked her way up in the hospitality industry; from the director of sales for a 500-room Four-Star convention hotel in Houston, Texas to a regional director of marketing for a large hotel chain responsible for 15 midsized hotels in the Midwest.
Actively involved in a variety of organizations, Connie serves on the Board of Directors and was the 2012 Chairman of the Wisconsin Hotel and Lodging Association, as well as on the Board of Directors for Greater Madison Convention and Visitors Bureau. She lives in Fort Atkinson and is a graduate of the University of Wisconsin-Stout with a degree in Hotel and Restaurant Management and Tourism minor.
Connie
Barbian
PARTNER,
DEVELOPMENT & MARKETING
4. Sean has prepared more than 35 major market studies and feasibility reports for IDM throughout the Midwest and as far away as Grand Cayman Island. His hallmarks are thorough analysis and intuitive market forecasting to deliver reports and develop strategic business plans. IDM has relied on Sean to enhance the performance of all hotels in the management portfolio and deliver sound counsel to hotel developers and owners alike.
Sean is a leader in providing technology, Internet and electronic distribution solutions (or Global Distribution Systems) for the hospitality industry. He has worked for nearly all the major U.S. hotel brands and fully understands the
importance of applying integrated solutions to drive rate, maximize occupancy, and improve overall distribution for hotels.
A graduate of Johnson & Wales University in Providence, Rhode Island, a school specializing in the hospitality industry, Sean has a Bachelor’s degree in Hospitality Management. Prior to IDM, Sean’s experience in the hotel industry has
included development, operations, sales and marketing, revenue management, and market analysis. Before joining IDM in the boutique market, Sean worked extensively with brands such as Hilton, Starwood, and Marriott.
Sean is an avid traveler and lives in Waukesha, a suburb of Milwaukee.
VICE PRESIDENT
of BUSINESS ANALYSIS
Sean
Skellie
Becky has her finger on the pulse at IDM, responsible for day-to-day operations of the management division. For more than a decade, she has provided operational support to the hotels in the portfolio, improving the productivity and
profitability for each property through guidance and training of the general managers.
A veteran of the hospitality industry, Becky brings passion and talent for organization, training and teamwork. She first entered the hospitality industry focused on community tourism. As the founding full-time director of two independent Convention & Visitors Bureaus, her interest in the broad stroke of tourism was cemented. She served as general
manager for a number of Midwest hotels over twelve years before joining IDM, including AmericInn and Hawthorne Inn & Suites. After five years serving as the General Manager of IDM’s first development project, The Beloit Inn, she made the natural transition to IDM’s corporate office as Director of Operations, a position she has since held for six years.
Focusing on operations, Becky is responsible for supervision offered to each managed property of IDM, from training initiatives and human resources to detailed operational inspections and standards of operation, with the goal that every property achieves top-line sales and bottom-line results.
Becky Rogers
DIRECTOR of OPERATIONS
5. Glenna is responsible for all operations of the accounting department, including on-property audits and training, as well as corporate financial planning for the firm. Glenna brings more than 20 years of tourism and business experience, which makes her both an ideal fit and significant asset to IDM and our clients.
Glenna spent two years with Great Wolf Resorts at their corporate office in Madison, Wisconsin, serving as senior resort staff accountant with responsibilities for day-to-day operations of the resort accounting staff. During her time with Great Wolf Resorts, she also traveled extensively to the company’s 10 U.S. resort properties for annual audits and on-property training, covering everything from inventory to point-of-sale to balance sheets.
Most recently, Glenna worked at CUNA Mutual Group in Madison performing consolidation accounting at the top level of the corporate accounting hierarchy. Dent also held senior staff accountant positions at Robert Half International, Inc. in Madison, a leader in specialized staffing services and, before that, at a number of firms in Denver and California. Glenna holds an Accounting certificate from National University in California.
CONTROLLER
Glenna
Dent
Jane brings 15 years of experience in purchasing, housekeeping, multi-unit operations and corporate support to her role with IDM. Her tenure began with the development of The Beloit Inn and Jefferson Street Inn, overseeing research, purchasing, and installation of all FF&E.
Today, Jane is also responsible for IDM’s quality assurance evaluations, ensuring guest-oriented standards are upheld at each property. Having a direct relationship with each Housekeeping Manager gives Jane a “hands-on” approach to maintaining quality and resolving issues that may arise.
During her career, Jane has had responsibilities encompassing the entire life of a hotel – from opening to operations. Jane’s involvement begins early with extensive contributions to both schematic design and development to maximize guest satisfaction and offers functional operating efficiencies. She completes this circle with regular guidance to the housekeeping department, ensuring best practices, effective training and guest satisfaction are being met.
Jane Pluff
DIRECTOR of
COMPLIANCE & PURCHASING
6. Tara is involved in sales and marketing for IDM-managed properties. As a highly creative marketing professional, Tara spearheaded several marketing campaigns at Madison’s HotelRED, while working her way up through the ranks from front desk to Housekeeping Supervisor.
Highly motivated by things she feels passionate about, Tara is making her mark in hospitality industry. She oversees, analyzes, and assists in the online reputation management and marketing for each of the IDM properties. As
technology and web-based communication continues to gain momentum throughout the industry, Tara is charged
with keeping each hotel equipped and informed to successfully attract guests and interact with its clientele. Tara’s
creativity and commitment to effective communication have led IDM’s efforts in the areas of online presence and
innovative guest feedback.
Tara is a University of Wisconsin-Madison graduate with a degree in Communication Arts.
CORPORATE MARKETING
COORDINATOR
Tara
Peterson
As part of the Operations Team, John provides vital support to the corporate and hotel teams. He is responsible for IDM’s hallmark associate training, preparing monthly statistical reports, and supporting the implementation of corporate initiatives. John also organizes conferences and leads IDM’s recruiting efforts.
John studied Political Science at the University of Wisconsin – Eau Claire and developed lifelong problem solving and networking skills while working in Washington, D.C. with the U.S. House of Representatives. Moving to Wisconsin’s state capital, John remained close to the political scene while he entered the hospitality industry. Serving as Guest Services Representative at HotelRED, John immediately fell in love with the hotel business and his skills in leadership and organization have helped him move up the ladder to IDM’s corporate office.
John is now an integral part of the Operations Team that creates long-term improvements for each IDM property,
staying ahead of the hospitality curve. In an effort to combine his passions, John continues his involvement in politics as an active member in Wisconsin Hotel & Lodging Association’s Legislative Committee. He also serves as Vice Chair of the Wisconsin Hotel & Lodging Association’s Under 30 Gateway group.
John
Lundquist
OPERATIONS COORDINATOR
8. After falling on hard times, the Cranberry Country Lodge went into receivership in early 2014. IDM was contacted to help and was hired as the Asset Manager – we immediately got to work.
Cranberry Country Lodge is located in Tomah, Wisconsin. The 93 room hotel and conference center offers an aquatic center (free to guests), comfy lounge, expansive meeting space and an inviting Northwoods atmosphere.
As the Asset Manager, IDM hired all current employees and quickly brought the team up-to-speed so operations could continue as soon as possible. We installed a new property management system, took over the bookkeeping services and updated the website.
We are currently in the process of stabilizing the business and are marketing the property for sale.
Cranberry Country Lodge
TOMAH, WI | WWW.CRANBERRYCOUNTRYLODGE.COM
STRUGGLING NORTHWOODS HOTEL GETS
ASSISTANCE TO SUCCEED
93 ROOMS & SUITES | Managed Since April 2014
9. The Eagle Harbor Inn has served Ephraim, Wisconsin as a lodging facility for more than 65 years. Originally a cottage resort, development in 1985 allowed for a Bed & Breakfast option in the main house. Nedd and Natalie Neddersen purchased the resort in 1994 and redeveloped it into a nine- building village of traditional Ephraim farmhouses including a nine-room B&B, 19 one-bedroom suites and 13 two-bedroom suites. The resort offers unparalleled accommodations and a warm, welcoming atmosphere created by its dedicated staff. The condominium-style ownership of the Eagle Harbor Inn units became the inspiration for the Beloit Inn and the Jefferson Street Inn. The Eagle Harbor Inn outperforms competitors in the seasonal Door County market year-round.
Eagle Harbor Inn
EPHRAIM, WI | WWW.EAGLEHARBORINN.COM
DEFINING THE PENINSULA AS THE CAPE COD OF THE MIDWEST
Managed Since April 2014
48 SUITES | Managed Since 1994
10. The Edgewater Resort in Ephraim, Wisconsin dates back to the early 1900s and today is one of Door County’s most historic waterfront resorts. The resort underwent a major renovation in the 1990s and now features 16 one- and two-bedroom condominium units and three cottages, which equates to 32 keys or rentable units. Other amenities include an exercise room, pool and spa. The resort is one of few hotels open year-round in the county. The resort also features the Old Post Office restaurant, serving breakfast and the famous Door County fish boil dinners for the public and guests. IDM provides management and bookkeeping services for the property’s condominium association.
Edgewater Resort
EPHRAIM, WI | WWW.EDGE-WATERRESORT.COM
HISTORIC RESORT PROVIDING THE MOST
PHOTOGRAPHED AND PAITED VIEWS ON
THE PENINSULA
30 SUITES | Managed Since 2006
11. IDM claims dual roles in the renovation of this 150-year-old nine-story hotel, serving as both consultant for technical and development services and management company. The full-service 133-room/suite hotel reopened after a $30 million renovation in the summer of 2009. The restoration features more than 15,000 square feet of meeting and banquet space; Caroline’s, an American-fare restaurant; the Riverboat Lounge, and the Potosa Spa.
IDM services cover all the business aspects of the hotel from branding, advertising and design to revenue management and all the operational opening aspects of the business. IDM worked as consultant to the ownership during the decision-making process of construction which included the selection and purchasing of owner-supplied equipment, interior design decisions and architectural review. IDM prepared budgets, pro-formas and information required for lending and financing, and evaluated the layout and design of guest rooms and public spaces. IDM is the management company for Hotel Julien Dubuque.
Hotel Julien Dubuque
DUBUQUE, IA | WWW.HOTELJULIENDUBUQUE.COM
THE LANDMARK THAT BROUGHT NEW LIFE TO DUBUQUE’S HISTORIC DISTRICT
133 ROOMS & SUITES, 10 EXTENDED STAY SUITES | Managed Since June 2009
12. When the Clearwaters Hotel in Marshfield, Wis. closed a local investor stepped up to purchase the property at a Sherriff’s sale, paving the way for the hotel to be transformed into something everyone in the community could be proud of. The new owners hired IDM Group to help with all aspects of the transformation – from working with the architect, general contractor and interior designer and guest amenities to management and rebranding as Hotel Marshfield. The transition has been amazing; the hotel now includes 99 guest rooms, nine of which are extended stay suites; Libby McNeill’s a new restaurant and lounge; extensive fitness center; a boardroom, private dining room and two ballrooms with pre-event space for receptions and other gatherings. The interior courtyard features an outdoor pool; year round sauna, 2 whirl pools, one hot and one cold plus a fire pit with seating for 20. The interior design is modern yet warm with strong graphic statements that draw from Marshfield’s heritage. Hotel Marshfield employs 100 full- and part- time employees and opened in September 2013. It is the lead choice in the market for corporate and association meetings, wedding celebrations and special events, as well as a much-needed full-service hotel experience for hospital and clinic travelers to the area, youth sports groups, family reunions and weekend leisure visitors.
Hotel Marshfield
MARSHFIELD, WI | WWW.HOTELMARSHFIELD.COM
CREATING THE UNEXPECTED IN
CENTRAL WISCONSIN
99 ROOMS & SUITES, 10 EXTENDED STAY SUITES | Managed Since August 2013
13. Madison, Wisconsin, a city known for its progressive culture and boundless creativity, deserved a full service luxury boutique hotel. In fact, it was long overdue. Enter HotelRED, a contemporary property with the most enviable views to the University of Wisconsin’s historic Camp Randall Stadium bar none. This project stalled under construction in the thick of the recession. Almost two years later, a new owner breathed new life into it and pledged to complete it in time for the start of the 2011 football season. In March, 2011 he immediately brought IDM Group on board to manage the technical service development of the hotel and as the management company to help soothe frayed relationships with neighborhood groups, build partnerships with nearby retail and the university, complete all the interior design, design, and open the restaurant and lounge, hire and train all staff and handle all marketing, branding, and pre-opening services. HotelRED opened in mid-August 2011. The reviews of HotelRED by reporters and residents have been glowing. This contemporary property includes 48 guestrooms and suites with high-end furnishings, Euro-style baths, and well-appointed mini kitchens, 30 of which have furnished balconies and living room areas. The hotel also offers meeting rooms, private dining and The Wise, a contemporary lobby bar and restaurant featuring small plates and craft cocktails.
HotelRED
MADISON, WI | WWW.HOTELRED.COM
LAYING CLAIM TO THE CITY’S FIRST LUXURY BOUTIQUE HOTEL
48 ROOMS, SUITES, & EXTENDED STAYS | Managed Since 2011
14. The City of Wausau engaged IDM to supply a solution to a compelling need for a city center conference hotel. IDM implemented the community hotel concept of condominium ownership by community leaders in creating the highly successful Jefferson Street Inn and City Grill. The property opened in 2005 with 62 guest rooms/suites and 7,000 square feet of banquet space. In 2008 an expansion brought it to 100 rooms and 14,000 square feet of banquet facilities. IDM developed this mixed-use office, residential, hotel, restaurant and meeting facility project, and is both manager of the hotel and owner of the restaurant.
City Grill - An American Bistro is an upscale gathering place for food and beverages in downtown Wausau. The facility meets the needs of both sophisticated social gatherings and multimedia business meetings.
Jefferson Street Inn
WAUSAU, WI | WWW.JEFFERSONSTREETINN.COM
ANCHORING WAUSAU’S ARTISTIC AND
HISTORIC RIVER DISTRICT
100 ROOMS & SUITES, 16 EXTENDED STAY SUITES | Managed Since April 2005
15. Milwaukee’s only boutique, historic art deco, extended stay hotel was in need of an infusion of energy and a guiding hand to make it a more compelling choice for young travelers and businesspeople on the go. IDM Group was hired by the owners to breathe new life into The Plaza Hotel, a fixture on the city’s eclectic lower east side, by offering a fresh perspective on staffing, amenities and marketing. On the branding front, IDM repositioned the guestroom and suites separately from the apartments that also fell under The Plaza name. They offered the culinary team at the Café at the Plaza creative freedom to produce the kind of menu the chef had long hoped for, with a mix of entrees designed to draw locals in greater numbers than ever before. It is ranked in the top 5 favorite breakfast places in Milwaukee. IDM has brought new technology to the historic hotel including on-line booking, property management system and restaurant management system and the rebranding of the hotel and website. In addition IDM and the owners are working with a hospitality interior designer to carefully plan a restoration of public spaces and guestrooms in 2014 -2015. Now this local treasure is part of the city life, lending proof to IDM’s philosophy that historical significance and modern relevance can be a powerful combination.
Plaza Hotel Milwaukee
MILWAUKEE, WI | WWW.PLAZAHOTELMILWAUKEE.COM
SHOWCASING PERFECT LOCATION AND
UNRIVALED HISTORIC AMENITIES
89 EXTENDED STAY SUITES, 100 APARTMENTS | Managed Since 2012
16. IDM’s track record of turning around bank-owned assets has resulted in repeat business from many receivers. Such was the case with a 102-room property in Janesville, Wisconsin. Once a popular hotel bar and meeting place, the Best Western Midway Motor Lodge and Left Guard Restaurant had experienced three receiverships and multiple owners who did not reinvest in the property and eventually lost the brand flag. Therefore the current bank turned to IDM to refresh the property. IDM implemented a plan that included staffing, training and overall management.
Overseeing extensive capital improvements, IDM managed the renovations and rebranding and now operates the property and F&B operation as the Ramada Janesville. The bank expects to hold the property for up to five years.
Ramada Janesville
JANESVILLE, WI | WWW.RAMADA.COM
A ROCK BOTTOM PROPERTY NOW SEEING
BETTER DAYS
100 ROOMS & SUITES, 5 EXTENDED STAY SUITES | Managed Since 2012
17. Development
Under
Opening in early 2015, Hotel Vandivort will complete the transformation of an historic masonic temple into an urban four-diamond hotel. The project is the passion of its local owners, who turned to IDM to manage the initial phases of Development Consulting including technical services, branding, hiring and training.
Hotel Vandivort will be an upscale independent boutique hotel with 50 rooms and suites. The lobby level’s open floor plan calls for an inventive bar concept serving a full breakfast and small plates for lunch and dinner. The full-service hotel will be Springfield’s only high-end property in downtown and surrounding market filling a need in the community.
Following our philosophy for pre-opening, IDM is working with ownership to form downtown community partnerships in an effort to build a book of business before the doors open and to foster long-term success for this premier hotel. IDM will continue working with the hotel after the opening providing ongoing Management Services.
Hotel Vandivort
SPRINGFIELD, MO | WWW.HOTELVANDIVORT.COM
TRANSFORMING HISTORY AND CHARACTER INTO
A PRIME DOWNTOWN BOUTIQUE HOTEL
19. Originally developed by IDM president, Craig Neddersen, The Beloit Inn opened in 2001 and was IDM’s first management contract. IDM created a condominium model owned by community leaders who elected to invest in business class condo-hotel as a strategic investment to spur downtown growth. The 54 suites and guestrooms provided the highest level of hotel service in southern Wisconsin. Café Belwah, 140 seat restaurant also provided catering services to the meeting and banquet rooms. IDM provided complete management services including all operations, accounting and human resources along with brand creation and sales and marketing. More than 40 full and part time jobs were created. IDM reported to the Condominium Board of Directors. The Beloit in was successful in spurring not only economic growth for the community but IDM and the hotel staff became instrumental in the development of many civic events and programs that continue today.
In December 2012, a local business owner finalized the purchase of all of the condominium units and now operates the property as the Iron Works Hotel.
The Beloit Inn
BELOIT, WI | 54 ROOMS & SUITES, 18 EXTENDED STAY SUITES
Located in the heart of downtown Milwaukee, the Best Western fell into financial turmoil and Hotel Receivership. IDM was hired by Wisconsin’s most respected law practice to quickly take over, manage and turn-around hotel operations. While improving brand standards, rebuilding franchise relations and making the hotel profitable, IDM attracted interested buyers to this opportunity.
Today the hotel is operated as the only Fairfield Inn in the central business district.
Best Western Inn Towne
Managed 2001-2012
MILWAUKEE, WI | 93 ROOMS & SUITES
Managed 2011-2013
20. Located on pristine Little St. Germain Lake in St. Germain, Wisconsin, Black Bear Lodge represents an assortment of lodging cabins located along 2,100 feet of shoreline. Hit hard during the recent economic downturn that affected discretionary vacation spending, the property was ultimately transferred to bank ownership.
In 2012 as the bank began seeking a permanent owner, IDM was hired to oversee all Hotel Management Services. IDM hired all of the employees, initiated capital improvements and is in the midst of a major rebranding.
Due to the successful operations, capital, and branding changes overseen by IDM, Black Bear Lodge has since sold to new ownership who currently operates the property year-round. They continue to offer cottages and one -and two-bedrooms suites, and provide a guest experience ranging from warm weather activities such fishing and boating through winter activities such as snowmobiling and ice skating at the resort.
Black Bear Lodge
The Clarke Hotel opened in 2009 after the restoration of several historic buildings in the city center of Waukesha, Wisconsin. It has all the makings of an extraordinary historic boutique property- centralized location, neoclassic design and unique accommodations including 20 suites.
After a full year of operation, IDM Group was hired on as a short term to provide operating guidance including the facilitation of a new property management system, internet and GDS presence and bookkeeping services.
IDM felt strongly this hotel needed to be saved for the City of Waukesha, as the city had helped finance the renovation, turning what were once dilapidated downtown buildings into this full-service, high-end hotel for corporate and leisure travelers.
With strong local management The Clarke Hotel will be the discriminating choice for visitors, the catalyst for downtown redevelopment and the city renaissance that residents had hoped for.
The Clarke Hotel
ST GERMAIN, WI | 14 CABINS, 24 SUITES
Managed Jan 2012 - Sept 2014
WAUKESHA, WI | 20 SUITES
Managed 2009-2010, 2012-2014
21. The Cove of Lake Geneva, the largest full-service property in a bustling downtown lakeshore destination, hit hard times following the 2008-09 recession. The condominium association was ultimately controlled by a receiver who immediately hired IDM to right the ship.
IDM brought on a seasoned General Manager to deliver service that attracted a predominately well-heeled Chicago clientele. We then assessed the operations and property, encompassing every inch of the hotel’s 222 individually owned condominium guest suites, indoor and outdoor pools, onsite restaurant, banquet and meeting spaces. IDM communicated with owners and the board, established sound accounting and bookkeeping records, developed a capital improvement schedule and cash flow analysis, launched a new website and actively managed revenue to increase cash flow.
With extremely limited working capital, IDM was able to reposition the property, increase revenue and work with the Hotel Receivership to pay off the entire debt due in a year’s time.
The Cove of Lake Geneva
An extraordinary 38 all suite full service luxury hotel, located just west of Milwaukee. The property was designed and developed by an owner who had a passion for history. The hotel was designed to attract the upper 10% of the region’s luxury market segment. It was recognized by Conde Nast Travel, was a Small Luxury Hotels of the World and the Only Preferred Boutique in the Midwest. Andrew’s Restaurant and ballroom is attractive and serves the high-end weddings market and corporate meetings.
The hotel opened in 2006. In 2007 IDM was awarded the management contract to reposition the hotel and market the hotel for sale. IDM ultimately repositioned the property to attract a broader audience, ultimately leading to higher revenues. It was sold in late 2009. Under new ownership IDM assisted the new owner in exploring the possibilities of guest room expansion, added services including spa and additional meeting facilities.
The Delafield Hotel
LAKE GENEVA, WI | 222 SUITES
Managed Nov 2013 - Feb 2014
DELAFIELD, WI | 38 SUITES
Managed 2007-2008, 2009-2011
22. While big law firms and national banks have the resources and funds to quickly transition hotels in foreclosure or reorganization, IDM has assisted many small banks with troubled properties in Hotel Receivership.
Such was the case of the Hotel Mead. In 2011, this iconic hotel fell onto rough times and the owners were forced to foreclose. WoodTrust Bank was appointed receiver and hired IDM to quickly secure and stabilize the property. Through market analysis, strategic repositioning, proper management, and demonstrating the financial potential of the hotel, IDM assisted the lender in successfully selling the hotel, while participating in the debt position.
Hotel Mead
Bank-owned and at the bottom, an Americas Best Value Inn on I90/94/39 just north of Madison WI, had little going for it except it’s location. In May of 2012, IDM was hired to manage and turn around this 54 room, limited-service hotel in stuck in a receivership. IDM brought in a team that would oversee capital improvements and began converting the hotel to a new brand. A forward thinking banker could see value in a fresh brand and some much needed renovation and invested approximately $500,000. IDM worked closely with Wyndham to repair a relationship which had been marred by prior ownership and efter creating consideratble change, the property was sold in February of 2014.
Super 8
WISCONSIN RAPIDS, WI | 148 ROMS & SUITES
Managed 2011-2013
WINDSOR, WI | 54 ROOMS
Managed May 2012 - May 2014