This document discusses the role of small and medium enterprises (SMEs) and how information and communication technologies (ICT) can benefit them. Some key points: 1) SMEs employ 65% of the total labor force and contribute significantly to innovation and economic growth. 2) ICT can help SMEs gain more exposure in the global marketplace at a lower cost and act as an enabler of growth, innovation, financial performance, and customer value. 3) ICT is recognized as contributing up to 50% of business growth by enabling leadership, internationalization, customer and supplier management, and innovation.

1. ICT for Innovation Eperium Business Solutions India Pvt Ltd 3 rd Floor, NSIC , Okhla Phase 3

4. Business Value Mean growth of B2C online revenue of 36% p.a. until 2009 Management Team Innovation Commercial Advantage Financial Performance Customer Value

5. Business Value and the Role of ICT Information and Communications Technologies Acting as an Enabler and as a Differentiator Management Team Innovation Commercial Advantage Financial Performance Customer Value

6. Business Value and the Role of ICT ICT is now recognised as contributing up to 50% of business growth… Leadership Internationalisation Customer Management Supplier Management Innovation ICT

7. Business transformation through ICT… The four components… Business Transformation Through ICT Technology Adoption Internet connectivity Broadband Email Website LAN/WAN Wireless Application integration Strategy and Motivation Importance of ICT Demands of Customers Demands of Suppliers IT skills within organisation Business Processes Ordering online Paying online Selling online Online collaboration Sharing knowledge online Managing supplier relationships Managing customer relationships Attitudes and Impact Benefits gained to-date Return on investment Business growth profile Attitude to future adoption

8. Evolution of Internet

10. SMEs are a Driver of Economic Growth and Innovation

11. Export decisions and the role of the Internet

12. Moving to E-Business

13. Breakdown of Types of Government Interventions

14. Questions & Answers