ICLA Community Outreach Senior Assistant-Irbid Job Description
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The document describes a job opening for a Community Outreach Senior Assistant position with the Norwegian Refugee Council in Jordan. The role involves providing social support and assistance to Syrian refugees and host communities participating in NRC's housing upgrading program. Key responsibilities include daily outreach, social counseling, facilitating positive community relations, monitoring the context, and reporting on progress. The ideal candidate has a social science degree, at least one year of relevant experience in community development, strong interpersonal and organizational skills, and English proficiency.
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ICLA Community Outreach Senior Assistant-Irbid Job Description
- 1. NORWEGIAN REFUGEE COUNCIL - JORDAN JOB DESCRIPTION Job Title: Community Outreach Senior Assistant Reporting to: Community Outreach Team Leader Supervisor substitute: Project Coordinator Department/Project No.: ICLA / JOFE1301 Job Location: Irbid/Jerash Job Level: C8 ( VIII) B Job Purpose Summary The Norwegian Refugee Council (NRC) is implementing a host community shelter upgrading programme in peri-urban areas to increase and improve the availability of affordable housing opportunities for Syrian refugees in host communities. The community outreach team will provide on-going social support and assistance to Syrian refugees and host communities who are taking part in the NRC programme. The community senior assistant position is responsible for day-to-day follow up and support to NRC shelter programme participants. This includes supporting refugees to settle into new communities and to support them with access to essential services. Key Responsibilities Day-to-day outreach and follow-up to provide on-going social support to newly located households taking part in the NRC shelter programme. Provision of social counselling and support to shelter programme participants, with strong focus on facilitating and supporting positive relations between shelter programme landlords and tenants and local communities.
- 2. Awareness raising, motivation and provision of programme information to beneficiaries and host communities. Maintenance of good working relationships with local service and assistance providers. Facilitate refugee and host community access to such assistance by making necessary referrals. Monitoring of the general context through regular field access and coordination to identify issues affecting refugees, hosts and inter-community relations. Monitoring and reporting progress and impact of activities according to the monitoring and evaluation schedule, including weekly/monthly reporting on progress of activities to the Community Outreach Team Leader. Ensuring that relevant monitoring tools for project activities are maintained and up to date. Performance of other related duties as identified by his/her supervisor Reporting to: Community Outreach Team Leader Supervision of: none Qualifications and Competences Academic and Professional Qualifications Diploma in social science and/or significant professional experience in community development/relations and social work Relevant Experience Minimum of one year of relevant work experience in a dynamic and results focused organization Professional community organization development and social work experience Experience in social assessment and monitoring and evaluation reporting and systems. Knowledge, Skills & Personal Attributes Excellent interpersonal skills. Ability to relate to rural communities in friendly, open and professional manner. Strong organizational and team working skills English language skills a significant advantage
- 3. Maturity, results orientated and willing to work long hours Experience of using desktop office software including MS Word and Excel. Achievement indicators Delivering working tasks in a structured and professional manner Meeting deadlines Applying to the NRC standards, policies and guidelines Adapting and coping to change Communication with impact and respect By signing this job description, the employee is expected to represent Norwegian Refugee Council (NRC) Jordan in a respectful and professional manner and always act in accordance with NRC Code of Conduct. Employee’s Name Signature Date Supervisor’s Name Signature Date The Community Outreach Team Leader is expected to represent NRC Jordan in a respectful and professional manner and always act in accordance with NRC Code of Conduct.