1. 20 September 2012 Brussels, Belgium 1Gendered Innovations WorkshopIIID
Gendered Innovations in
Science, Medicine and Engineering
20 September 2012
Rue du Trône 62, Brussels
Enhancing interconnectivity of short and long
distance transport networks through passenger
focused interlinked information-connectivity
Project 266250. Coordinator: STAR, Nuray Kous
Information for Ground & Air Travelers
Participatory Research and Design
Peter Simlinger

2. 20 September 2012 Brussels, Belgium 2Gendered Innovations WorkshopIIID
Information for Ground & Air Travelers
IC-IC:
“Enhancing interconnectivity of short and long
distance transport networks through passenger
focused interlinked information connectivity”

3. 20 September 2012 Brussels, Belgium 3Gendered Innovations WorkshopIIID
Field investiagtions
Description of Work:
Field investigations have to be done at airports and
connwecting ground transport services.
Purpose:
– to determine both the current level and quality of
information provision to travelers and
– the possibilities - if not needs - for improvements,
aiming at accelerated passenger transfers via an ICS
(InfoConnectivity System), to be developed and
demonstrated by means of ICS model applications.

4. 20 September 2012 Brussels, Belgium 4Gendered Innovations WorkshopIIID
Information requirements
Information requirements
of travellers on the move
were identified.
• in situations
- prior to where upcoming tasks are to
be accomplished, but
- close enough to cater for urgently
needed information spawned
by uncertainty
• taking into account
- low working memory of travellers

5. 20 September 2012 Brussels, Belgium 5Gendered Innovations WorkshopIIID
Journeys and Stages
"Take-off journey", headed towards an onward air-travel
ICS information can be provided along a journey by various
(analogue & digital) media in defined stages:
"Landing journey", leading from a landing plane home or a hotel

6. 20 September 2012 Brussels, Belgium 6Gendered Innovations WorkshopIIID
Journeys and Stages

7. 20 September 2012 Brussels, Belgium 7Gendered Innovations WorkshopIIID
Self-Service facilities
Benchmarking Self-Service Facilities:
The test set-up requested a mix
- of low, medium and high frequency travellers
- of defined age groups
- and a minimum of 33% of both non-European
and female travellers.
Goal: Assessment of
- effectiveness (time taken by the traveller)
- efficiency (number of errors)
- satisfaction.

8. 20 September 2012 Brussels, Belgium 8Gendered Innovations WorkshopIIID
Assessing the effect of physical impairments
The “Sakamoto New Aged Simulation Suit” was
employed to assess impairments that effect
elderly travellers when they operate
ticket machines.

9. 20 September 2012 Brussels, Belgium 9Gendered Innovations WorkshopIIID
Traveller needs/requirements
Traveller needs/requirements:
– Approx. 160 requirements from ”Accessoires“ to ”Voice
recognition (hands-free-functionality)” were established –
also considering information supplied by Prof. Londa
Schiebinger on results from previously held workshops on
"Gendered Innovations in Science, Health & Medicine, and
Engineering“, e.g.
Baby care /Parenting room
Day care services
Lactation rooms
Plyrooms for children
Unaccompanied minors / children travelling alone

10. 20 September 2012 Brussels, Belgium 10Gendered Innovations WorkshopIIID
Traveller needs/requirements (2)
– moreover, the ICS user group ”Care givers“ was
introduced
– in 21 categories (problem statement to the need
to explain not self explanatory requirements
by asking questions like
What? When? Where? Who? How? etc.)

11. 20 September 2012 Brussels, Belgium 11Gendered Innovations WorkshopIIID
Expected results
An InfoConnectivity System
that will provide currently missing information
travellers already wish to have on facilities and
services for their next immediate destination
and/or next transport provider(s).
Such e.g. may concern wayshowing, lost &
found, health
care, security, immigration, customs, check-
in, connecting transport & ticketing.

12. 20 September 2012 Brussels, Belgium 12Gendered Innovations WorkshopIIID
Goals and objectives
The ICS will utilize the capabilities of
camera mobile phones which can automatically
connect to information provided via
QR (Quick Response) codes.
For the multi-language target group of travellers, Systran
automatic language translation software will be employed.
The ICS applications will provide all information in
14 languages.

13. 20 September 2012 Brussels, Belgium 13Gendered Innovations WorkshopIIID
Goals and objectives
1.
The ICS handbook will describe in detail
the benefits and implementation criteria of
the ICS. It will be "public", thus stimulating
stakeholders to get together to adopt the
ICS for their "airport region".
2.
An ICS app, briding the gap
where traveller information is missing.
Handbook
ICS app