The ICE 7E, people centred approach delivers sustainable futures. You’ll see improvements in quality and customer satisfaction, substantially reduced cost, and enriched internal attitudes and morale:

1. establish
The individual project is
set up. Meetings are held
with stakeholders, to
understand their drivers,
and desired outcomes, and
agreements are made as to
the resources that each
stakeholder needs to
commit to the work for it
to be a success. Only once
these have been agreed,
can the project start.
The ICE 7E, people centred approach
delivers sustainable futures.
You’ll see improvements in quality and customer
satisfaction, substantially reduced cost,
and enriched internal attitudes and morale:
explore
Data is gathered to allow
people at all levels of the
organisation to understand
why the services is the
way it is. The types of
data collected are specific
to the type of services
being reviewed, but will
include elements of both
the technical process, and
the social factors and
behaviours that influence
work design. This stage
includes, understanding
customer, purpose,
demand, flow, measures,
and social factors..
envisage
This is a crucial stage where
staff who have gathered data
present back their findings
to the stakeholders of the
process. All stakeholders
(anyone who can say no to a
potential redesign) are
present at a single
workshop. Here they will
agree the findings, agree
things need to changed, and
sign up to the improvement
opportunities identified.
experiment
Changes are tried out and
measured against the
baseline collected in the
explore stage. Those that
show improvements are
taken forward those that
do not are shelved. Here
the benefits achieved are
tracked, recorded and
shared across all
stakeholders.
embed
A roll in plan is created,
so the changes can be
implemented for all
demand. The capacity
required to work in the
new way is understood
and benefits and savings
are realised.
evaluate
The outcomes achieved
through the work are
understood and compared
to those agreed at the
beginning of the work,
learning points are taken
forward to the next cycle
of change.
educate
Skills transfer is inherent
throughout the whole
methodology. Education is
normative, and proactively
pass on to teams every step
of the way. Reflective
practices are used that
encourage the team to
share, educate and spread
inclusive good practice.
people
shaped
model
0845 5193 423
ideas@icecreates.com
www.icecreates.com