Presentatie: Risk Management – Stabiele mix of stabiel risico? van Ridzert van der Zee. De presentatie is gegeven op 25 november 2010 op het Mercer Investment Consulting seminar.
DRK: Toekomstverkenningen voor de Digitale Regio Kortrijk, versie 4Intercommunale Leiedal
Indigov begeleidde het vooronderzoek waarin de werkwijze en de principes achter de gemeentelijke websites werden vastgelegd. Jo Steyaert geeft uitleg over hoe dit onderzoek tot stand kwam en geeft de voornaamste conclusies weer.
The document discusses various applications of call network analysis for marketers, including viral marketing, community marketing, data completion, and detecting rotational churn. It provides examples of campaigns using social network analysis, including stimulating MMS usage and introducing new tariff plans. It also discusses challenges of using social network data, such as stability of networks over time and handling missing data from off-network connections.
Idiro Analytics - What is Rotational Churn and how can we tackle it?Idiro Analytics
This document discusses rotational churn, also known as spinning, where a customer gets a new subscription and SIM from a provider without informing them, making it appear as though the customer both left and joined. Rotational churn wastes resources and distorts metrics like churn rates. It is triggered by things like broken phones or desire for new phones. The document presents Idiro Fingerprinting as the most comprehensive method to measure rotational churn by analyzing stable communication patterns and identifying when a newcomer's patterns match a leaver's. Idiro then provides probability scores and consulting support to help providers address different types of spinners to ultimately reduce true churn rates.
Presentatie: Risk Management – Stabiele mix of stabiel risico? van Ridzert van der Zee. De presentatie is gegeven op 25 november 2010 op het Mercer Investment Consulting seminar.
DRK: Toekomstverkenningen voor de Digitale Regio Kortrijk, versie 4Intercommunale Leiedal
Indigov begeleidde het vooronderzoek waarin de werkwijze en de principes achter de gemeentelijke websites werden vastgelegd. Jo Steyaert geeft uitleg over hoe dit onderzoek tot stand kwam en geeft de voornaamste conclusies weer.
The document discusses various applications of call network analysis for marketers, including viral marketing, community marketing, data completion, and detecting rotational churn. It provides examples of campaigns using social network analysis, including stimulating MMS usage and introducing new tariff plans. It also discusses challenges of using social network data, such as stability of networks over time and handling missing data from off-network connections.
Idiro Analytics - What is Rotational Churn and how can we tackle it?Idiro Analytics
This document discusses rotational churn, also known as spinning, where a customer gets a new subscription and SIM from a provider without informing them, making it appear as though the customer both left and joined. Rotational churn wastes resources and distorts metrics like churn rates. It is triggered by things like broken phones or desire for new phones. The document presents Idiro Fingerprinting as the most comprehensive method to measure rotational churn by analyzing stable communication patterns and identifying when a newcomer's patterns match a leaver's. Idiro then provides probability scores and consulting support to help providers address different types of spinners to ultimately reduce true churn rates.
Het jaarverslag van Recticel, corporate sectie, is beschikbaar.
This document is also available in English
Ce document est aussi disponible en Français.
Presentatie:Met uitsterven bedreigd? Hoe te overleven met behulp van beleggingen van Jelle Beenen. De presentatie is gegeven op 28 september 2010 op het Mercer Pensioenfondsenseminar.
See who participates in the Flevolandpanel of Province of Flevoland.
As a means of interaction with the general public the Province of Flevoland invites Flevolanders to participate in a bi-monthly questionnaire about subjects concerning the policy of the Province of Flevoland. This document has been designed to give the general public an idea who participates in the Flevolandpanel. Furthermore this gives our organisation the insight in what area we still have to recruit Flevolanders to get a proper reflection of Flevoland.
Het jaarverslag van Recticel, corporate sectie, is beschikbaar.
This document is also available in English
Ce document est aussi disponible en Français.
Presentatie:Met uitsterven bedreigd? Hoe te overleven met behulp van beleggingen van Jelle Beenen. De presentatie is gegeven op 28 september 2010 op het Mercer Pensioenfondsenseminar.
See who participates in the Flevolandpanel of Province of Flevoland.
As a means of interaction with the general public the Province of Flevoland invites Flevolanders to participate in a bi-monthly questionnaire about subjects concerning the policy of the Province of Flevoland. This document has been designed to give the general public an idea who participates in the Flevolandpanel. Furthermore this gives our organisation the insight in what area we still have to recruit Flevolanders to get a proper reflection of Flevoland.
3. Cmotions: Navigators in intelligente marketing
Klantrendementen worden
verhoogd door op slimme
wijze om te gaan met:
• de vastlegging
• het onderhoud en
• het gebruik van klantdata
als basis voor efficiënte en
effectieve marketing en
sales.
Onze missie:
u helpen intelligente marketing en sales te bedrijven. Wij leveren de
deskundigheid, ervaring en specialistische diensten en producten met de
focus op het continu verbeteren van de collectie, vastlegging en benutting
van klantdata. Het doel hiervan is optimaal klantrendement.
3
4. De basis van Cmotions
Opgericht in 2002
Vestiging in Amersfoort
Dé autoriteit in DBM, KWM, CRM, en
MI
Klantgedreven, analytisch sterk,
ondernemend, praktisch en
betrouwbaar
ca 50 Medewerkers, diverse
disciplines
We werken voor de top 200 bedrijven
van Nederland
Businesspartner van IBM/SPSS
7. Waarom is churnproject interessant?
Retention Rate Customer Lifetime Value
Huidige
Retentie % Klant LTV (NCW cumulatief)
NPV Cumul
resultaten 120%
40
100% Gemiddelde retentie %% 20
over de klantenbase
80% 0
Yr 0: Yr 1: Yr 2: Yr 3: Yr 4: Yr 5: Yr 6: Yr 7: Yr 8: Yr 9: Yr 10:
60% -20
40% -40
20% -60
€33.69 CLTV
0% -80
Yr 0: Yr 1: Yr 2: Yr 3: Yr 4: Yr 5: Yr 6: Yr 7: Yr 8: Yr 9: Yr 10:
-100
+ 10% retentie (40% 50%)
@ eerste renewal
Adjusted Retention Rate
Nieuwe retentie % Nieuwe CLV vs Base klanten
Adjusted CLV vs.
alle
120% 80
60
100%
40
80%
20
60% 0
Yr 0: Yr 1: Yr 2: Yr 3: Yr 4: Yr 5: Yr 6: Yr 7: Yr 8: Yr 9: Yr 10:
40% -20
-40
20%
-60
0% €64.25 CLTV
-80
Yr 0: Yr 1: Yr 2: Yr 3: Yr 4: Yr 5: Yr 6: Yr 7: Yr 8: Yr 9: Yr 10:
-100
21. Meer weten?
Bezoek onze websites:
www.Cmotions.nl
www.Cmotionsrecruitment.nl
www.eMobilize.nl
Cmotions-publicaties:
– Ken uw klant, Klinkende klanten
– Product leaflets
Alle Cmotions-publicaties zijn te vinden op www.Cmotions.nl
Onze opleidingen:
– Cmotions Masterclass: www.Cmotions.nl/masterclass
– Cmotions Business Course: www.Cmotions.nl/businesscourse
Volg Cmotions en de ontwikkelingen in het vakgebied met
C what’s new (Cmotions e-nieuwsbrief).
Email: info@Cmotions.nl