In late 2009 the banking crisis started to take hold across Europe, strangling growth and bringing many financial institutions to their knees. The effects have been long reaching and are still felt today. The banking sector is still suffering a slump in countries across the continent, forcing many companies to cut costs and drive efficiencies throughout their operations in order to navigate the crisis. Branches are closing, smaller banks are being acquired and the government has had to step in and bail-out some of the worst hit. In our latest case study, find out how CaixaBank, one of Spain’s leading banks, turned to HP Business Process Outsourcing (BPO) to help it centralise control, lower costs, quicken integration and weather the financial crisis.