Call centres are not only about telemarketing and pesky calls from telemarketers. Call centres are an important channel to communicate with your prospects and customers. And customers are not only consumers but institutional buyers and trade and channel partners.

1. How to use an
outsourced call centre
to achieve your
business objectives?

2. Call centres are not only about telemarketing and pesky calls from
telemarketers. Call centres are an important channel to communicate with
your prospects and customers. And customers are not only consumers but
institutional buyers and trade and channel partners
Here are some of the applications of a call centre that you can consider for
your business

3. Application 1
Consumer Services help lines for
your consumer products

4. Application 2
Trade help lines for dealers and
retailers to reach you

5. Application 3
Customer Service lines for
managing your customer
interaction

6. Application 4
Centralised reception desk for
your organisation across multiple
cities

7. Application 5
Contests and Promotions help
desk

8. Application 6
Events and Trade Show
invitations and RSVP

9. Application 7
Customer welcome and
onboarding

10. Application 8
Customer retention

11. Application 9
Concierge service help desk for
your customers

12. Application 10
Language interpretation centre
for your international customers

13. Application 11
Service tracker and customer
satisfaction survey
implementation

14. Application 12
Telesurveys and Market Research

15. Application 13
Telemarketing and lead
generation

16. Application 14
Database updation and CRM

17. Application 15
Investor relations and service

18. Application 16
Human Resources – Employee
Help Lines

19. Application 17
Supplier and Vendor enquiry line

20. Application 18
Supply Chain and Order
Management

21. Thank You!
Investing in a good contact centre and team that can manage various organisation
needs is potentially a good move for any brand.
As a CEO, Business Manager, Sales or Marketing head, Consumer Services Head, HR
Head or Supply Chain Head you will find immense use of having a call centre for your
function.
To know more about the various options and call centre services from Kankei
(www.kankei.com) please do write to info@kankei.com and we will contact you