How to Tame Burnout: Reduce a Huge Hidden Drain on the Bottom Line
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Many businesses see burnout as an inevitable cost of doing business. Burnout masquerades as turnover, absenteeism, presenteeism, errors, injuries, and poor customer service. Also, the myths and stigma that many attach to burnout can make it very difficult to address effectively.
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How to Tame Burnout: Reduce a Huge Hidden Drain on the Bottom Line
- 1. HOW TO TAME BURNOUT Reduce a Huge Hidden Drain on the Bottom Line PRESENTED BY Beth Genly Owner Burnout Solutions MODERATED BY Brandon Laws Director of Marketing Xenium HR
- 2. 1. 60-minute presentation with interaction throughout 2. Enter Questions in the Chat Window throughout the presentation 3. Slides & Recording available to attendees 4. Get alerts about new events, webinars and content by subscribing at xeniumhr.com Housekeeping Items
- 3. The Road Ahead How I got here with you Define burnout Who How can you tell What What to do Burnout Shield
- 4. How I got here with you…
- 8. Burne d Out
- 11. Dr. Marnie Loomis, N.D.
- 13. 5 Key Areas
- 15. “Resilience is how you recharge, not how you endure.” ─Shawn Achor
- 16. ─ Maslach & Jackson (1981) The Maslach Burnout Inventory
- 17. Burnout as a Repetitive Use Injury
- 18. I feel burned out from my work. I have become more callous toward people since I took this job. (Callous: Insensitive, indifferent, unsympathetic) West, J. Gen Int. Med., 2012
- 19. Genly, Prof. Safety, 2016 Who Is at Risk?
- 20. Genly, Prof. Safety, 2016 Who Is at Risk?
- 21. Genly. Prof. Safety, 2016 Who Is at Risk?
- 22. Genly, Prof. Safety, 2016 Who Is at Risk?
- 23. Burnout is a Masked Bandit What does burnout masquerade as? What does burnout steal?
- 24. Expensive Low Productivity Injuries Staff Turnover Disability Workers’ Compensation Absenteeism Accidents FMLA Early Retirement Illness Legal Costs due to Stress and Burnout
- 25. Forestry Workers 10,000 “Severe injuries” MBI up by 1: ↑ 10% Once a month: ↑ 19% Ahola, et al. J. Occup. Beh., 2013
- 26. Surgeons 7905 at Mayo Clinic “Major error” in past 3 months 700 of 7,905 Depersonalization Shanafelt, et al. Ann. Surg., 2010
- 27. 5 Key Areas
- 28. Self-Care How high a priority do I set on my own health and wellbeing? Reflection & Recognition How frequently do I reflect on my accomplishments and what is meaningful to me? Capacity Given my situation and internal characteristics (which are, for the most part, things that are out of my control), what is my vulnerability to burnout? Community Do the people around me, and my relationships to them, help protect me, or make me more vulnerable to burnout? Coping Am I creating distractions or diversions, instead of bringing my best resources to the problem?
- 29. Burnout Shield
- 30. HR Approaches to The Burnout Shield
- 31. Sleep & productivity • Guidelines: after-hours connections • Napping on the job • Shift work Self Care
- 32. Values • Playing a part • Making a difference • Dignity • Doing a good job Reflection & Recognition
- 33. Reflection & Recognition Recognitions • Milestones • “Basic” achievements • Growth paths How? Meetings: What went well today? Awards: Getting it Done Everyday Hero
- 34. Time Management Rhythm – push and breathe Shorter work-weeks Vacations Sabbaticals Capacity
- 35. Capacity
- 36. Communit y
- 37. Communit y
- 38. Coping Styles Does Venting Help?
- 39. Coping Styles Verbal processors Emotion-focused coping Problem-focused coping Communication skills Reframing Caveat: mission statement
- 40. Burnout Shield
- 42. Burnout Shield
- 43. Key Ideas?
- 45. “Resilience is how you recharge, not how you endure.”
- 46. www.burnout-solutions/thebook Please Stay In Touch beth@burnout-solutions.com 503-267-4482 www.Facebook.com/burnoutsolutions
- 47. Thank You!
- 48. Additional Educational Resources from Xenium xeniumhr.com/blog xeniumhr.com/podcast xeniumhr.com/events BLOG PODCAST EVENTS
Editor's Notes
- Discuss – does this resonate? How does this play out for you? (About Endurance & Priorities)
- Finish this sentence for me: When the going gets tough… HAs thought has gotten you through many a difficult time when you needed to get a lot of stuff done? Me too1you?
- MBI. Two-question test
- depression, relationship problems (what kind?), work performance issues, sleep issues, getting sick all the time, weight gain, crippling self-doubt,
- Tree Hydration Hygiene breaks
- Culture-specific On-site trained facilitators Management buy-in
- Culture-specific On-site trained facilitators Management buy-in
- Finish this sentence for me: When the going gets tough… HAs thought has gotten you through many a difficult time when you needed to get a lot of stuff done? Me too1you?