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Career enhancement workshop 4

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Career enhancement workshop 4

  1. 1. CAREER ENHANCEMENT WORKSHOP Rosa Martinez April 5, 2012
  2. 2. Workshop outcomes Examine how personal values, beliefs, attitudes & perceptions influence interpersonal communication Analyse effective core interpersonal qualities & physician‟s communication skills
  3. 3. Tasks Say what you believe about yourself, others, the world, success, money & relationships Describe one recent experience that has deepened your awareness of other cultures
  4. 4.  Imagine you are a member of the opposite sex. What would your body feel like? How would you interact differently with those around you? How do others might behave differently? Describe briefly how your family background influences the way in which you relate to others
  5. 5.  If you are a spiritual person, in what ways is this relationship supportive to you or limiting to you? If you do not have a spiritual practice, how do you imagine you will feel working with a client who has a strong faith background?
  6. 6.  How do you react when there is too much stress in your life? How do you successfully reduce the effects of stress in your life? Imagine you are working with a person who is concerned about moving away from his/her family. How would you respond if your client is a Middle Eastern woman of 22? What about if he is a man of 30?
  7. 7. Importance of Self-UnderstandingOur self-concept is influenced by: Culture, race & ethnicity Gender Sexual orientation Family of origin Spirituality Values Stress & demand
  8. 8. Communication Process FeedbackSender Encode Message Decode Receiver Noise
  9. 9. Case StudyJohn is a middle age has been experiencingpain in his left foot which becomes acute everytime he plays soccer or goes joggingWhen asked why he doesn‟t go to a doctor hereplies: “Doctors here don‟t know anything aboutyou. They only prescribe you pain killers and askyou for tests. Chinese doctors are far better.”
  10. 10. Knowing who you are will allow you to differentiate what is true for you & what is true for your clients to learn more about your uniqueness to become aware of your own beliefs & values to communicate effectively with others to understand others from their own perspective
  11. 11. Interpersonal & Communication SkillsAccreditation Council for Graduate MedicalEducation:• effective information exchange and teamingwith patients, their families and professionalassociates• effective listening skills with non-verbal andverbal communication; working as both a teammember and at times as a lead
  12. 12. Core interpersonal qualities Warmth Empathy (see the world from the (kind & accepting) perspective of others) Core Interpersonal qualities Respect Genuineness (unconditional (sincere, authentic) acceptance)
  13. 13. How to communicate with patients listening effectively eliciting information using effective questioning skills providing information using effective explanatory skills counseling and educating patients making informed decisions based on patient information & preference
  14. 14. Task 2.Watch the video excerpt and identify ways of: Establishing rapport Listening attentively Explaining procedures Counselling & educating Making informed decisions
  15. 15. BARRIERS IN LISTENING think faster than a speaker jump to conclusions lose patience/interest overreact & respond emotionally Interrupt use absolutes: „It will never work‟ set limits: „We tried it that way once‟
  16. 16. Barriers to patient-physician communication Travaline J et al. J Am Osteopath Assoc 2005;105:13-18
  17. 17. How to be a better listener Be patient for the entire message Listen for ideas, not just facts Verify: So, you’re saying that…; If I understand correctly, you said…. Question: What do you mean when you say… Acknowledge: Hmmm, oh right Encourage: Tell me more; Would you like to talk about it? Silence: nod your head, smile
  18. 18. Communications traps to avoid Travaline J et al. J Am Osteopath Assoc 2005;105:13-18
  19. 19. References MOC Competencies and Criteria (1999). In American Board of Medical Specialties. Retrieved April 5, 2012, from x Travaline, J., Ruchinskas, R., & DAlonzo Jr, G. (2005, February 11). Patient-Physician Communication: Why and How. The Journal of the American Osteopathic Association, 105 (1), 13-18. Retrieved April 5, 2012, from Watling, C., & Brown, J. (2007, November 27). Education Research: Communication skills for neurology residents. Neurology, 69(22). Retrieved April 5, 2012, from