The document discusses the challenges organizations face during the digital migration, highlighting that 75% of BPM programs may fail due to insufficient internal skills and culture. Companies need to adapt by retraining employees and adopting new tools and methods to drive innovation. It emphasizes the importance of a digital workforce and the necessity for businesses to evolve and experiment to thrive in the digital landscape.

1. How To Survive The
Great Digital Migration
April 18, 2017

2. © 2017 Digital Fast Forward, LLC
75% Of BPM Programs
Won’t Survive The Shift
To Digital

3. © 2017 Digital Fast Forward, LLCSource: January 2016,“Future Of Jobs” report,World Economic Forum

4. © 2017 Digital Fast Forward, LLC
“Now we have to compete against
new disruptive startups that are
hiring kids fresh out of college
drinking loads of Mountain Dew!”
(CIO @ Global Insurer)

5. © 2017 Digital Fast Forward, LLC
Digital
Gold Rush
Digital
Drought
Tech
CX
Startup
Less than 20% of
companies have the
internal skills and
culture needed to
drive digital
innovation.*
*Source: Forrester

6. © 2017 Digital Fast Forward, LLC
DigitalWorkforce Definition
Technology leaders, practitioners, and
users within an organization who are
empowered to define, shape, and
execute the strategy for engaging and
delighting customers across existing
and emerging digital channels.
Source: Digital FastForward

7. © 2017 Digital Fast Forward, LLC

8. © 2017 Digital Fast Forward, LLC
“AT&T’s competitors are not just Verizon and Sprint,
but also tech giants like Amazon and Google. For the
company to survive in this environment, [AT&T]
needs to retrain its 280,000 employees so they can
improve their coding skills, or learn them, and make
quick business decisions based on a fire hose of data
coming into the company.”
Source: February 13, 2016 ,“Gearing Up for the Cloud, AT&T Tells Its Works: Adapt, or Else”, NewYork Times article
AT&T Gets It…

9. © 2017 Digital Fast Forward, LLC
United, not so much…
Source: Providence Journal, Dave Granlund

10. © 2017 Digital Fast Forward, LLC
DigitalWorkforce Migration
Hire New
Talent
Outsource
Innovation
Reinvent
Workforce

11. © 2017 Digital Fast Forward, LLC
@passion4process
@passion4digital
@passion4design
@passion4passion

12. © 2017 Digital Fast Forward, LLC
“How do we shift our entire team of
80 process experts to become
design thinkers?”
(VP of Process @ An African Bank)

13. © 2017 Digital Fast Forward, LLC
New Challenges, New Tools
Experiment ???
Implement
Agile/
Scrum
Maintain
Water-
scrum-fall

14. © 2016 Digital Fast Forward, LLC
LearnDesign Validate
Brainstorming,
observation,
hypotheses design
Design sprints,
lean startup, low-
code prototypes
Lean canvas,
objectives and key
results (OKRs)

15. © 2016 Digital Fast Forward, LLC
It’s not just about
what you learn,
but how you
learn it.

16. © 2016 Digital Fast Forward, LLCInteractive Immersive

17. © 2016 Digital Fast Forward, LLC
Case Study: Global Food Company
Big Challenge:
• Build Digital Center
of Excellence in
Silicon Valley
• Retrain technology
roles to deliver
digital innovation
Big Results:
• Tripled volume of
new digital
innovation ideas
• Accelerated speed
to greenlight digital
projects

18. © 2017 Digital Fast Forward, LLC
“You want me to
do what?”

19. © 2017 Digital Fast Forward, LLC
Paths To Digital Innovation
We put together
a digital escape
room…

20. © 2017 Digital Fast Forward, LLC
…and here’s what we learned
• People love to have fun while learning
new s#!t
• Competition drives faster and deeper
learning
• Groaning zombies create learning froth

21. © 2017 Digital Fast Forward, LLC
Digital Platforms Must Evolve
To Support Experimentation
Digital
WorkforceAI
Robotics
Low-code
IoT
Mobile
Rapid
Prototyping
OKR
Management
Hypothesis
Boards

22. © 2017 Digital Fast Forward, LLCSource: Ash Mayura, Lean Stack (www.leanstack.com)

23. © 2017 Digital Fast Forward, LLC
Let’s help our customers
find greener digital
pastures

24. © 2017 Digital Fast Forward, LLC
Thank
You!
info@digitalfastforward.com
www.digitalfastforward.com
@digitalfastfwd
Thank
You!