This document discusses why people may not listen to others and provides tips for improving listening and speaking. It identifies gossiping, judging, negativity, complaining, making excuses, exaggerating, and being dogmatic as reasons people do not listen. It then discusses vocal registers, timber, prosody, pace, volume, noise, acoustics, powerful speaking, conscious listening, and designing soundscapes as ways to improve how one speaks and listens. The overall message is that being conscious of how you communicate both in speaking and listening can help you engage others and get your message across more effectively.