"How to learn, develop and decide under uncertainty in the public sector?" Policy makers, civil servants, public authorities and institutions have to make more and more decisions under uncertainty. They strive in finding the right policies and activities and struggle how to mobilize and include partners from business, finance and technology in processes to learn, explore and co-create ideas and solutions. The issue how good policies are defined and whether they are effectively implemented is therefore related to people involved and the way they collaborate within the organizations itself. A systemic approach is needed. The target groups in business, culture and research start more and more to be aware of the need to adopt new concepts for transformational mindsets like "agile", "lean", "teal", "integral", "effectual", "self-organized". How are the authorities and administrations prepared for this? Do they apply this concepts in their day-to-day operations, in their organizations and in their decision processes? Which small steps can be done? What is easy to learn? Where are low hanging fruits easily to pick in public administration? Innovation Coach Klaus Haasis wants to share some concrete ideas for daily practice with the participants. He has served more than 18 years as CEO in a public innovation agency owned by the federal state of Baden-Wuerttemberg, Germany. Now he supports organisations and teams as a Coach, Mentor and Trainer. Topics offered which can be chosen by the participants: • Agility in the public sector? • Understanding the elephant • Few Ground Rules for Processes • Execution or Discovery Mindset? • Risk vs. Uncertainty • Innovators Dilemma in Public Funding • Funding Creativity needs Creative Administration • Personcentered Rule Breaking • Effectual Logic vs. Linear Planning • Positive Speculation and Constructive Guesswork • Dialog as a Planning Tool • open ask: how to ask better questions • Yes anding exercise • Presencing - Learning from the future as it emerges

1. How to learn, develop and decide
under uncertainty in the public sector?
Rome, 28. October 2015
Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!
Klaus Haasis,
Dipl.Ing. Dipl.Journalist
Personcentered Counsellor GwG
Systemic Coach DBVC
DISCOVERYOUR
WAY BY MOVING
FORWARD

2. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!
18 years of experience
as CEO of a public
innovation agency

3. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!

4. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!
The Public Sector
Innovation Imperative
Be radically innovative
AND follow all our rules!

5. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!

6. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!
Smart&Heart Cities Initiative
Main topic:
INNOVATION in all its
possible expressions -
civic, social and
technological innovation.

7. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!
farest placeRome
Where do you come from?

8. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!
ExecutionDiscovery
What kind of work?

9. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!
uncertainclear, safe,
What kind of feeling?

10. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!
open,
selforganized
directive,
hierarchical
What kind of culture?

11. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!

12. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!
12

13. SHOWER WITH APPRECIATION
or Positive Guesswork
Groups of two
13

14. "If I look at you
I get the impression ...
... that you can contribute in an
enriching, valuable and
competent way to a collaboration
with your qualities x, y, z ..... "

15. ask klaus!
Welcome to Uncertainty
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

16. ask klaus!
Welcome to UncertaintyAutor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015
Complexity
Information
Goals

18. GOALS
MY
MEANS
ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

19. GOALSME
ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

20. GOALS
MY
MEANS
MY
MEANS
MY
MEANS
MY
MEANS
MY
MEANS
ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

21. GIVEN
GOAL
MY
MEANS
MY
MEANS
MY
MEANS
MY
MEANS
MY
MEANS
TOP DOWN PLANNING PROCESS
ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

22. Analize Plan
Acquire
Ressources
Act
linear causal
logic
ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015
Decide

23. PROFESSOR
SARAS D
SARASVATHY
Associate Professor
Darden Graduate Business School
University of Virginia
EFFECTUATION:
an alternative to
TOP DOWN
PLANNING PROCESS
ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

24. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!
DISCOVERYOUR
WAY BY MOVING
FORWARD

25. IMAGINED
END
M1
M4
M1
MY
MEANS
MY
MEANS
M3M2
M6 IMAGINED
END
IMAGINED
END
IMAGINED
END
IMAGINED
END
M5
M7
BOTTOM-UP EMERGENT LOGIC
GIVEN MEANS
ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

26. 2 WAYS OF APPROACHING
LEARNING, DEVELOPPING AND DECIDING
ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015
Linear Cooking Fridge Approach

27. WHO I AM
WHAT I KNOW
WHO I KNOW
WHAT I CAN AFFORD TO LOOSE
WHAT
CAN
I MAKE?
ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

28. The missing toolbox
• statistically
• linear
• predictable
• well-known
• assessable
• projectable
• knowledge
dynamic
Not
predictable
Not assessable
Source: www.blogs.telerik.com
Causal
tools
unknown
fuzzy
Analyse DecidePlan Acquire
Ressources
Act
Effectuation
ask klaus!ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

29. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!

30. What’s the quickest, cheapest, most robust way
to demonstrate the viability of your idea?
MINIMUM VIABLE PRODUCT
ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

31. PARTNERSHIPS & COMMITMENTS:
GET OUT OF THE BUILDING
ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

33. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!

34. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015

35. Your means (in your own fridge)
Who I am
• Values
• Culture
• Personal
preferences
• Character
What I Know
• Capabilities
• Experiences
• Knowledge
• School and
university
education
• Books and
newspapers
Whom I know
• Colleagues
• Professional Network
• Family and Friends
• Customers
• Associations
• Social Networks
ask klaus!ask klaus!
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015

36. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015

37. Autor Klaus Haasis
klaushaasis.de
CC BY-SA 2015
ask klaus!

38. ask klaus!
klaus haasis
ask@klaushaasis.de,
mobile +491706313193
www.klaushaasis.de
twitter @askklaushaasis
facebook.com/klaushaasis
de.linkedin.com/in/
klaushaasis
Resources recommended:
Materialien Zukunftsgestaltung Effectuation:
http://klaushaasis.de/de/effectuation
Havard Business Review Workspaces that move People:
https://hbr.org/2014/10/workspaces-that-move-people
Article|McKinsey Quarterly
Six social-media skills every leader needs:
http://www.mckinsey.com/insights/
high_tech_telecoms_internet/six_social-
media_skills_every_leader_needs
Free Holocrazy Comic:
http://igipartners.com/read-holacracy-comic-book-
free#page-1
Autor Klaus Haasis
www.klaushaasis.de
CC BY-SA 2015
Resources:
Links recommended:
Best Daily Brief Quartz Digitally Native News:
https://qz.com/daily-brief
Effectuation Grid English Download:
http://www.klaushaasis.de/en/effectuation
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