SlideShare a Scribd company logo
How to exceed Customer's
expectations by delivery
complicated ML+RPA project
3 0 Н О Я Б Р Я
L e a d S o f t w a r e Te s t
A u t o m a t i o n E n g i n e e r a t E PA M
A n d r e i R o z h n e u
Grodno, 2019
Agenda
1 E PA M I A P R A C T I C E
6
2
3
4
5
I N T R O D U C T I O N TO B U S I N E S S P R O C E S S F LO W
C U S TO M E R ' S E X P E C TAT I O N S
R PA + M L A P P R O A C H
R E S U LT S A N D S TAT I S T I C S
I N T E L L I G E N T A U TO M AT I O N E F F I C I E N C Y
Grodno, 2019
EPAM Intelligent Automation & RPA
KEY FACTS
DOMAINS
Certified
Developers and
ML engineers
10+ 700+
Years of
BPM/Robotics &
Cognitive experience
Global Services
Locations
10+
PARTNERSHIPS & SOLUTIONS Robotic
Process
Automation
(RPA)
Business
Process (BP)
optimization
Document
Processing
(incl. OCR)
Cognitive
Analytics,
ML
Virtual
Assistant
(Chatbot)
C O N S U L T I N G
E N G I N E E R I N G
FINANCIAL SERVICES
RETAIL AND DISTRIBUTION
INSURANC
E
HUMAN RESOURCES
TRAVEL AND
HOSPITALITY
ENERGY
SOFTWARE AND HI-TECH
HEALTHCAR
E
Grodno, 2019
Intelligent Automation (IA) Delivery Centres & Headcount
CA
US
MX
BY
UA
PL KZ
RU
CN
IN
AU
700+
INTELLIGENT AUTOMATION
PROFESSIONALS
0 100 200 300
Belarus
Ukraine
India
Poland
USA
China
Mexico
Canada
Russia
Kazakhstan
Australia
Grodno, 2019
Introduction to Business Process Flow
ORDER DETAILS:
• Customer ID
• Shipment ID
• Delivery Info
• Pickup Info
• Shipper Details
• Receiver Details
• Ship Instructions
• Other fields
Transportation
Order
Grodno, 2019
Customer’s Expectations
MANUAL BUSINESS FLOW
B E F O R E A F T E R
AUTOMATED BUSINESS FLOW
00:40:00 00:10:00
Grodno, 2019
Robotics and Cognitive
Hand work
Robotics
“aka” RPA
i.e. entering data from one
application into another
Head work
Cognitive
Automation
i.e. issue categorization,
routing, resolution
Grodno, 2019
RPA + ML Approach
• Email utils
• Documents conversion
• OCR
• Manual Task customization
• API call utils
RPA
• ML Model creation
• ML Model training
• Output fields format optimization
ML
Email Processing
R
P
A
Documents Conversion
R
P
A
OCR
R
P
A
Machine Learning
M
L
Human Task
M
T
Order Creation API Call
R
P
A
Grodno, 2019
• Emails: Microsoft Exchange Web Services
• File conversion: LibreOffice
• File conversion: Apache PDF Box
• OCR: ABBYY FineReader Engine
Technology Stack
• Internal system API
Grodno, 2019
Machine Learning Lifecycle
Grodno, 2019
AutoML SDK
Grodno, 2019
Manual Task Customization
Grodno, 2019
Machine Learning Results
Automaton – percentage of automatically extracted objects by Machine
Accuracy – precision of extraction, calculated as the ratio of correctly extracted objects to all the
extracted objects
200 DOCS TEST SET UAT EXECUTION
Grodno, 2019
Intelligent Automation Efficiency
Order processing time
from receiving an email with an order
document till API Order submission
Manual Task completing time
from accepting a Manual Task by a worker till
submission form
00:10:00 00:03:00
E X P E C T E D A C T U A L
How to exceed Customer's expectations by delivery complicated ML+RPA project
How to exceed Customer's expectations by delivery complicated ML+RPA project

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How to exceed Customer's expectations by delivery complicated ML+RPA project

  • 1. How to exceed Customer's expectations by delivery complicated ML+RPA project 3 0 Н О Я Б Р Я L e a d S o f t w a r e Te s t A u t o m a t i o n E n g i n e e r a t E PA M A n d r e i R o z h n e u
  • 2. Grodno, 2019 Agenda 1 E PA M I A P R A C T I C E 6 2 3 4 5 I N T R O D U C T I O N TO B U S I N E S S P R O C E S S F LO W C U S TO M E R ' S E X P E C TAT I O N S R PA + M L A P P R O A C H R E S U LT S A N D S TAT I S T I C S I N T E L L I G E N T A U TO M AT I O N E F F I C I E N C Y
  • 3. Grodno, 2019 EPAM Intelligent Automation & RPA KEY FACTS DOMAINS Certified Developers and ML engineers 10+ 700+ Years of BPM/Robotics & Cognitive experience Global Services Locations 10+ PARTNERSHIPS & SOLUTIONS Robotic Process Automation (RPA) Business Process (BP) optimization Document Processing (incl. OCR) Cognitive Analytics, ML Virtual Assistant (Chatbot) C O N S U L T I N G E N G I N E E R I N G FINANCIAL SERVICES RETAIL AND DISTRIBUTION INSURANC E HUMAN RESOURCES TRAVEL AND HOSPITALITY ENERGY SOFTWARE AND HI-TECH HEALTHCAR E
  • 4. Grodno, 2019 Intelligent Automation (IA) Delivery Centres & Headcount CA US MX BY UA PL KZ RU CN IN AU 700+ INTELLIGENT AUTOMATION PROFESSIONALS 0 100 200 300 Belarus Ukraine India Poland USA China Mexico Canada Russia Kazakhstan Australia
  • 5. Grodno, 2019 Introduction to Business Process Flow ORDER DETAILS: • Customer ID • Shipment ID • Delivery Info • Pickup Info • Shipper Details • Receiver Details • Ship Instructions • Other fields Transportation Order
  • 6. Grodno, 2019 Customer’s Expectations MANUAL BUSINESS FLOW B E F O R E A F T E R AUTOMATED BUSINESS FLOW 00:40:00 00:10:00
  • 7. Grodno, 2019 Robotics and Cognitive Hand work Robotics “aka” RPA i.e. entering data from one application into another Head work Cognitive Automation i.e. issue categorization, routing, resolution
  • 8. Grodno, 2019 RPA + ML Approach • Email utils • Documents conversion • OCR • Manual Task customization • API call utils RPA • ML Model creation • ML Model training • Output fields format optimization ML Email Processing R P A Documents Conversion R P A OCR R P A Machine Learning M L Human Task M T Order Creation API Call R P A
  • 9. Grodno, 2019 • Emails: Microsoft Exchange Web Services • File conversion: LibreOffice • File conversion: Apache PDF Box • OCR: ABBYY FineReader Engine Technology Stack • Internal system API
  • 12. Grodno, 2019 Manual Task Customization
  • 13. Grodno, 2019 Machine Learning Results Automaton – percentage of automatically extracted objects by Machine Accuracy – precision of extraction, calculated as the ratio of correctly extracted objects to all the extracted objects 200 DOCS TEST SET UAT EXECUTION
  • 14. Grodno, 2019 Intelligent Automation Efficiency Order processing time from receiving an email with an order document till API Order submission Manual Task completing time from accepting a Manual Task by a worker till submission form 00:10:00 00:03:00 E X P E C T E D A C T U A L