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How 
to 
Create 
a 
Culture 
of 
Learning 
in 
Your 
Home 
Care 
Agency 
Defining 
your 
culture 
ensures 
that 
you 
only 
hire 
employees 
that 
are 
a 
good 
fit 
for 
your 
home 
care 
agency. 
But 
beyond 
developing 
your 
agency’s 
general 
company 
culture, 
you 
also 
need 
to 
create 
a 
culture 
of 
learning 
and 
change. 
Learning 
organizations, 
which 
have 
a 
learning 
culture, 
are 
those 
that 
continue 
to 
build 
on 
their 
capacity 
to 
create 
results, 
expand, 
and 
collaborate. 
A 
learning 
culture 
also 
promotes 
asking 
questions 
and 
examining 
procedures—always 
seeking 
ways 
to 
innovate. 
Your 
home 
care 
agency 
will 
most 
likely 
need 
to 
make 
a 
few 
key 
changes 
to 
create 
a 
culture 
of 
learning. 
From 
being 
transparent 
with 
your 
employees 
to 
rewarding 
employees 
who 
find 
innovations, 
there 
are 
plenty 
of 
things 
you 
can 
do 
to 
turn 
your 
agency 
into 
a 
culture 
of 
learning. 
“Systems 
thinking” 
is 
the 
cornerstone 
of 
an 
effective 
learning 
organization. 
All 
employees 
have 
a 
stake 
in 
the 
process, 
and 
grow 
on 
their 
own 
while 
also 
growing 
with 
the 
rest 
of 
the 
group. 
It 
all 
starts 
with 
creating 
a 
systematic 
approach 
for 
learning 
and 
100 
percent 
transparency.
Transparency 
is 
Key 
You 
need 
to 
be 
transparent 
in 
all 
areas 
of 
your 
agency. 
That 
means 
letting 
your 
employees 
know 
your 
budget, 
the 
learning 
resources 
they 
have 
at 
their 
disposal, 
and 
any 
learning 
systems 
you 
have 
in 
place. 
You 
can’t 
expect 
your 
employees 
to 
innovate 
or 
be 
creative 
when 
they 
don’t 
have 
access 
to 
the 
full 
story. 
Personal 
Mastery 
Your 
agency 
will 
only 
learn 
if 
you 
inspire 
individuals 
within 
your 
organization 
to 
do 
so 
first. 
Personal 
mastery 
is 
a 
discipline 
that 
defines 
a 
person’s 
own 
vision, 
helps 
focus 
his 
or 
her 
energy, 
and 
takes 
his 
or 
her 
learning 
beyond 
core 
competencies 
and 
skills. 
Mastery, 
in 
a 
way, 
is 
a 
form 
of 
self-­‐proficiency 
that 
ensures 
each 
employee 
in 
your 
agency 
is 
aspiring 
to 
be 
the 
best 
to 
his 
or 
her 
own 
standards—and 
not 
just 
your 
own. 
Team 
Learning 
Team 
members 
must 
learn 
together 
and 
learn 
how 
to 
think 
together. 
The 
group 
should 
be 
able 
to 
discover 
new 
things 
as 
a 
group 
(not 
just 
as 
individuals). 
Creating 
an 
open 
dialogue 
between 
team 
members 
also 
means 
ensuring 
your 
teams 
know 
how 
to 
successfully 
interact 
with 
one 
another 
and 
not 
undermine 
any 
individual’s 
ability 
to 
learn 
within 
the 
group. 
Create 
an 
Open 
Environment 
How 
easy 
is 
it 
for 
your 
employees 
to 
come 
up 
with 
new 
ideas? 
Do 
they 
have 
a 
way 
to 
openly 
exchange 
ideas 
and 
receive 
support 
for 
them? 
If 
employees 
don’t 
feel 
like 
they 
will 
be 
accepted 
or 
feel 
as 
though 
they 
don’t 
have 
a 
place 
to 
discuss 
their 
ideas, 
they’ll 
keep 
quiet. 
Then 
again, 
if 
employees 
don’t 
have 
an 
outlet, 
they 
probably 
won’t 
even 
think 
of 
them 
in 
the 
first 
place. 
Provide 
Learning 
Opportunities 
Not 
all 
of 
your 
employees 
will 
have 
the 
funds 
to 
continue 
their 
education. 
Providing 
the 
learning 
resources 
and 
opportunities 
(even 
if 
it’s 
just 
in-­‐house 
training) 
shows 
that 
you 
support 
employee 
growth 
and 
are 
committed 
to 
establishing 
a 
learning 
culture 
within 
your 
home 
care 
agency. 
Give 
and 
You 
Shall 
Receive 
You 
expect 
the 
best 
from 
your 
employees, 
but 
do 
you 
give 
them 
the 
best 
in 
return? 
You 
need 
to 
support 
your 
employees 
just 
as 
much 
as 
you 
expect 
them 
to 
work 
hard 
to 
support 
the 
growth 
of 
your 
agency. 
If 
you’re 
taking 
ideas 
and 
not 
offering 
anything 
in 
return—or 
not
treating 
your 
employees 
fairly—you 
may 
notice 
they’re 
not 
open 
to 
continuing 
to 
help 
your 
agency 
innovate. 
Creating 
a 
learning 
culture 
and 
opening 
the 
door 
for 
change 
isn’t 
easy. 
If 
you’re 
not 
sure 
how 
to 
get 
started, 
consider 
bringing 
in 
a 
home 
care 
consultant. 
Kenyon 
HomeCare 
Consulting’s 
home 
care 
consultants 
can 
help 
you 
not 
only 
establish 
a 
learning 
environment, 
but 
inspire 
your 
employees 
to 
help 
find 
new 
ideas 
and 
innovations 
to 
keep 
your 
home 
care 
agency 
competitive. 
Schedule 
a 
consultation 
at 
KenyonHCC.com 
to 
learn 
how 
today.

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How to Create a Culture of Learning in Your Home Care Agency

  • 1. How to Create a Culture of Learning in Your Home Care Agency Defining your culture ensures that you only hire employees that are a good fit for your home care agency. But beyond developing your agency’s general company culture, you also need to create a culture of learning and change. Learning organizations, which have a learning culture, are those that continue to build on their capacity to create results, expand, and collaborate. A learning culture also promotes asking questions and examining procedures—always seeking ways to innovate. Your home care agency will most likely need to make a few key changes to create a culture of learning. From being transparent with your employees to rewarding employees who find innovations, there are plenty of things you can do to turn your agency into a culture of learning. “Systems thinking” is the cornerstone of an effective learning organization. All employees have a stake in the process, and grow on their own while also growing with the rest of the group. It all starts with creating a systematic approach for learning and 100 percent transparency.
  • 2. Transparency is Key You need to be transparent in all areas of your agency. That means letting your employees know your budget, the learning resources they have at their disposal, and any learning systems you have in place. You can’t expect your employees to innovate or be creative when they don’t have access to the full story. Personal Mastery Your agency will only learn if you inspire individuals within your organization to do so first. Personal mastery is a discipline that defines a person’s own vision, helps focus his or her energy, and takes his or her learning beyond core competencies and skills. Mastery, in a way, is a form of self-­‐proficiency that ensures each employee in your agency is aspiring to be the best to his or her own standards—and not just your own. Team Learning Team members must learn together and learn how to think together. The group should be able to discover new things as a group (not just as individuals). Creating an open dialogue between team members also means ensuring your teams know how to successfully interact with one another and not undermine any individual’s ability to learn within the group. Create an Open Environment How easy is it for your employees to come up with new ideas? Do they have a way to openly exchange ideas and receive support for them? If employees don’t feel like they will be accepted or feel as though they don’t have a place to discuss their ideas, they’ll keep quiet. Then again, if employees don’t have an outlet, they probably won’t even think of them in the first place. Provide Learning Opportunities Not all of your employees will have the funds to continue their education. Providing the learning resources and opportunities (even if it’s just in-­‐house training) shows that you support employee growth and are committed to establishing a learning culture within your home care agency. Give and You Shall Receive You expect the best from your employees, but do you give them the best in return? You need to support your employees just as much as you expect them to work hard to support the growth of your agency. If you’re taking ideas and not offering anything in return—or not
  • 3. treating your employees fairly—you may notice they’re not open to continuing to help your agency innovate. Creating a learning culture and opening the door for change isn’t easy. If you’re not sure how to get started, consider bringing in a home care consultant. Kenyon HomeCare Consulting’s home care consultants can help you not only establish a learning environment, but inspire your employees to help find new ideas and innovations to keep your home care agency competitive. Schedule a consultation at KenyonHCC.com to learn how today.