What would you do if you could tear up the rulebook and start again? What really is your USP? Find out how to become a modern social brand for today and the future.
Telling your brand story in the social media agePete Durant
54% of brands have the same thing to say and no point of difference. In this new social media age, this proposes what your true story should be, a new marketing planning and strategic framework to help tell it and a new content strategy to bring these to life.
Building brands in the social media agePete Durant
A new marketing planning and strategic framework and best practice content strategy that'll build brands for now, for tomorrow, brands that'll last. Learn how to tell a modern story with this framework.
Finding the most important ingredient in CXPete Durant
What happens when everyone has a good Customer Experience? What is the thing that'll make you stand apart and make you last? Find out in this #CEW experience
Influencer marketing has become an important marketing strategy because consumers increasingly rely on opinions of social media influencers over companies when making purchasing decisions. Influencer marketing allows companies to directly engage with potential customers to understand their needs and design products accordingly. While influencer marketing can boost sales and brand image, companies must choose influencers carefully to ensure authentic and targeted messaging that resonates with the right audiences. The success of influencer marketing depends more on building quality relationships between influencers and brands than on numbers alone.
Whilst brand storytelling is certainly alive and well, and increasingly being used by brands as a marketing activity, a Google search quickly reveals how many different definitions there are on the subject.
We therefore commissioned this in-depth research to gain a better understanding of what brand storytelling means from a consumer's perspective.
Creating Story-Driven Brand ExperiencesCarla Johnson
Brand storytelling is shifting the focus of how companies look at content creation and content marketing. Leading companies understand why they need to create value through story-driven experiences that capture the heart – and not just the heads – of audiences. Brands that realize success through storytelling do so because of their ability to tell delightful, sustainable stories that draw people in and make them want to know more. Story-driven experiences connect with people at the times, places and in ways that are relevant to them, help convert them into customers and ultimately brand loyalists and evangelists.
Presented 12/1/09 to Social Media Breakfast, Seattle chapter.
AUDIENCES: Marketing VPs, Directors; agency account directors
SYNOPSIS: I run across many presentations on "social media strategy" but never on how to craft one. This is my take, done overnight with lots of coffee and little sleep. I welcome feedback to this document, which describes how the marketing practice needs change, how engagement and trust are the keys to revenue, and things to cover in creating an engagement strategy.
This document provides best practices for referral marketing programs based on the experiences of over 500 brands that have partnered with Extole. It recommends:
1. Building a solid foundation for the referral program by setting goals, determining rewards, and measuring results in real time.
2. Testing different reward types and sizes to determine what most motivates customers to refer. Rewards don't alone determine if someone will refer - the right reward provides the extra push.
3. Recognizing customers don't all respond the same and targeting messaging, creative, and rewards to different customer segments. Give opportunities to share where most likely to see it.
The document stresses making referrals part of the brand by prominently
Telling your brand story in the social media agePete Durant
54% of brands have the same thing to say and no point of difference. In this new social media age, this proposes what your true story should be, a new marketing planning and strategic framework to help tell it and a new content strategy to bring these to life.
Building brands in the social media agePete Durant
A new marketing planning and strategic framework and best practice content strategy that'll build brands for now, for tomorrow, brands that'll last. Learn how to tell a modern story with this framework.
Finding the most important ingredient in CXPete Durant
What happens when everyone has a good Customer Experience? What is the thing that'll make you stand apart and make you last? Find out in this #CEW experience
Influencer marketing has become an important marketing strategy because consumers increasingly rely on opinions of social media influencers over companies when making purchasing decisions. Influencer marketing allows companies to directly engage with potential customers to understand their needs and design products accordingly. While influencer marketing can boost sales and brand image, companies must choose influencers carefully to ensure authentic and targeted messaging that resonates with the right audiences. The success of influencer marketing depends more on building quality relationships between influencers and brands than on numbers alone.
Whilst brand storytelling is certainly alive and well, and increasingly being used by brands as a marketing activity, a Google search quickly reveals how many different definitions there are on the subject.
We therefore commissioned this in-depth research to gain a better understanding of what brand storytelling means from a consumer's perspective.
Creating Story-Driven Brand ExperiencesCarla Johnson
Brand storytelling is shifting the focus of how companies look at content creation and content marketing. Leading companies understand why they need to create value through story-driven experiences that capture the heart – and not just the heads – of audiences. Brands that realize success through storytelling do so because of their ability to tell delightful, sustainable stories that draw people in and make them want to know more. Story-driven experiences connect with people at the times, places and in ways that are relevant to them, help convert them into customers and ultimately brand loyalists and evangelists.
Presented 12/1/09 to Social Media Breakfast, Seattle chapter.
AUDIENCES: Marketing VPs, Directors; agency account directors
SYNOPSIS: I run across many presentations on "social media strategy" but never on how to craft one. This is my take, done overnight with lots of coffee and little sleep. I welcome feedback to this document, which describes how the marketing practice needs change, how engagement and trust are the keys to revenue, and things to cover in creating an engagement strategy.
This document provides best practices for referral marketing programs based on the experiences of over 500 brands that have partnered with Extole. It recommends:
1. Building a solid foundation for the referral program by setting goals, determining rewards, and measuring results in real time.
2. Testing different reward types and sizes to determine what most motivates customers to refer. Rewards don't alone determine if someone will refer - the right reward provides the extra push.
3. Recognizing customers don't all respond the same and targeting messaging, creative, and rewards to different customer segments. Give opportunities to share where most likely to see it.
The document stresses making referrals part of the brand by prominently
Swaran Soft is an IT services provider that has been in business for over 10 years, serving over 3,000 customers. It has a dedicated team called WebpromotionX with experience in online marketing campaigns and social media strategies. Key clients include automotive and technology companies. The document discusses various social media tools and strategies for brands to engage customers and build trust.
Chapter 8 of Marketing 4.0: Moving from Traditional to Digital discusses the need for brands to adopt human qualities to attract customers in the human-centric era.
Paradigm Shift: The Changing Face of LoyaltyVivastream
Loyalty programs have been driven by disintermediation as they allow companies to directly engage with customers instead of relying on intermediaries. More industries are launching loyalty programs to create direct customer relationships. Loyalty programs are also moving towards monetization by rewarding customers based on their actual spending rather than proxies. Social media plays an important role by facilitating disintermediation and allowing customization. Gamification uses elements of gaming to further engage customers and reward additional behaviors beyond transactions. Together these forces are changing loyalty marketing through more direct engagement, revenue-based rewards, social strategies, and gamified interactions.
Trust - A strategic tool for the management of customer dataThom. Poole
This document discusses the strategic importance of trust in managing customer data and relationships. It argues that trust should be the goal of every company as trustworthiness is profitable. It suggests that companies can build trust by maintaining an ongoing dialogue with customers about privacy, educating them on privacy efforts, creating industry standards, and lobbying for sensible regulation. The document also notes that trusted brands are able to charge premium prices and develop loyal, long-lasting relationships with customers.
Adding Value To Your Strategic PartnershipsThom. Poole
The document discusses how building trust with customers and partners through ethical behavior can provide a competitive advantage for companies. It emphasizes maintaining privacy, being transparent, encouraging opt-ins for marketing through creative ideas, and treating customers well. Building trust is key as customers are more loyal to brands they trust.
It's the middle of the year - July 2019. It would be good for entrepreneurs to start planning their Marketing Strategy for 2020. What are their goals, how do they want to achieve these goals - and via which mediums. Armed with the new opportunities in the market - they can make an informed decision for their business and ultimately the growth of their brand.
Today small businesses are facing a number of unique challenges when trying to grow business.
From shorter attention spans, higher expectations, and a need for instant gratification amongst customers ― even down to market clutter from the waves rising competition.
Here's a few big tips every small business should know to help you rise to the challenge and grow business.
Marketing je jednou z oblastí, která se mění každým dnem. Objevují se stále nové postupy a nástroje, které jsou stále sofistikovanější a umožňují skutečně přesně zacílit tam, kam potřebujeme. Problémem ale je, že mnoho firem těchto možností stále ještě nevyužívá. A mnohdy o nich možná ani neví. Nejen pro ně, ale i pro všechny ostatní, které zajímají novinky z oblasti B2B marketingu, připravila společnost Top Vision další ročník konference Marketing Challenge Forum.
Influencer Marketing Predictions: Where to Place Your Bets in 2017Black Marketing
1) The document discusses predictions for influencer marketing in 2017, including the rise of micro-influencers, the focus on measuring engagement and sales lift over metrics like reach, and the blurring of online and offline experiences.
2) It notes that as influencer marketing becomes more integrated into organizations, it will be important for platforms to integrate with other systems like CRM and marketing automation platforms.
3) Small and medium businesses are expected to increase their use of influencer marketing as platforms make it more affordable and data-driven approaches help ensure ROI.
The document discusses the future of influencer marketing and how it needs to evolve from "influencer marketing" to "influencer relations". It notes that while influencer marketing has potential, it is often overused in a tactical, campaign-driven way without focus on long-term relationships. To reach its true potential, influencer marketing needs to focus on ongoing, strategic programs through an influencer relationship management platform. It also needs to redefine its metrics to focus on new ways of unlocking value through continuous care of influencer relationships. The document advocates for an "Influence 2.0" approach that is more human-centered and focuses on empathy, customer experience, and mutual value creation between brands and influencers.
Cool, Helpful, Creepy: Internet Marketing in 2013Jarrett Smith
The document discusses internet marketing strategies in 2013. It recommends being cool, helpful, and creepy (but not too creepy) when marketing online. Specifically, it suggests using content like blogs, ebooks and webinars to help customers and build trust. It also advises using buyer personas to deeply understand customers and their needs in order to provide the most relevant information. Finally, the document acknowledges that online marketing is challenging and recommends testing strategies through experimentation.
Creating truly personal omni-channel customer experiences by Brian Solis and ...Brian Solis
An exclusive ebook written by Brian Solis for SmartFocus. Customers are more connected and more informed than ever. Digital marketers now need an entirely fresh perspective to succeed in a world where customers and prospects experience their brand in multiple ways – online ads, websites, blogs, email, social and more. In retail, the customer journey might also include a visit to a real world store. This eBook, with exclusive video insights from Brian Solis, will explain how to build those journeys and develop an omni-channel marketing strategy by covering topics such as:
What is omni-channel marketing and why is it important?
How to be human and stay tech savvy and the importance of social media
How email marketing is more important than ever
Conversant what the bleep does personalized marketing really mean?Jim Nichols
Scott Eagle defines personalized marketing as a comprehensive one-to-one communication approach that calibrates brand messages and media based on known facts and predictions about each individual's needs, interests, and behaviors. He argues that true personalized marketing requires seven essential components: 1) ongoing 1:1 relationships, 2) a 360-degree view of each customer, 3) genuinely personalized creative content, 4) individualized delivery across channels, 5) omni-channel reach, 6) individualized media investment, and 7) rich individual user profiles and insights. Eagle concludes by urging marketers to ensure any personalized marketing solutions they use fully achieve this definition and create ongoing personal relationships with every target individual.
The document discusses several pieces of proposed legislation that could significantly impact the digital marketing industry:
- SOPA and PIPA aimed to expand the ability to fight online piracy but were opposed due to concerns over censorship and free speech. Protests in 2012 caused the bills to be postponed.
- CISPA would allow sharing of internet traffic data between companies and the government to investigate cyber threats, but is opposed by privacy advocates concerned about government surveillance.
- Other legislation mentioned includes Canada's Online Protection and Anti-Spam Law, which could also greatly affect how data is used in digital marketing if it limits data usage. Regulations around data usage and privacy have major implications for data-driven digital marketing business models
The document discusses the power and effectiveness of influencer marketing. It notes that while many companies understand the need for influencer marketing, they do not understand the complexity involved. The most effective influencer campaigns target a specific, relevant audience that influencers have a direct connection with. Choosing the wrong influencers or audiences can waste money. It's important to research demographics and develop detailed personas of target audiences. The document recommends working with an influencer marketing agency rather than doing it alone, as agencies provide services like campaign management, creative support, and analytics that improve results and ROI.
Influencer marketing is becoming the most effective way for brands to engage target audiences on social media. It works similarly to celebrity endorsements by using influential social media personalities that audiences know, like, and trust. Case studies showed that influencer marketing campaigns run by the agency Instabrand helped the fashion brand Calzedonia reach over 15 million people and the non-profit Harold Robinson Foundation raise $800,000. Working with an influencer marketing agency handles challenges like identifying and managing influencers while providing analytics to measure campaign success.
Put social in your sales process and get to the next levelXeeMe
This document discusses how sales processes need to adapt to changing customer behaviors and the rise of social media. It recommends that salespeople spend 20 minutes per day on social media to strengthen relationships, monitor discussions, and engage prospects without directly selling. A three-quarter action plan is proposed to discover prospects on social networks, build an online community, and leverage advocacy to gain mind share over competitors. Training on relationship and social selling is also promoted.
How influential is your influencer: FPS observesFame Per Second
Influencer marketing is an effective digital marketing tool that allows brands to connect directly with audiences through social media influencers. Influencers have established loyal followings who are likely to try products or services that influencers recommend. While flashy ads are distrusted, recommendations from influencers are more credible. Successful influencer campaigns identify niche influencers in the relevant industry or topic and work with them to create engaging content that drives engagement, sales, and other metrics. Both transparency and incentives are important for maintaining relationships with influencers over the long term.
What is Brand Therapy? Relationships that Engage and DelightEsteban Gonzalez
We are an insights, strategy and ideas boutique devoted to creating healthy, sustainable brand relationships.
We help our clients make better sense of their consumer research, establish a deeper empathy for their customers, and develop creative marketing platforms that delight, engage, are authentic, and profitable.
Clients come to us for help with the pressures they feel to…
+ Quickly and effectively translate consumer data into deeper insights about the target and the drivers of their behaviors and perceptions
+ Leverage social, technology and cultural trends to define what a brand means in today’s digital and connected world
+ More effectively address how people shop today — mixing and matching in-store retail with mobile, multiple-screens, showrooming, reviews, etc.
+ Find resonant and relevant lifestyle themes to use as platforms for building better relationships with customers
+ Strategically harness digital and social media to drive consumer decision making and promote trial among their peers
+ Create unique and compelling content and creative to break through hype and challenge media dominant competitors
Our approach, flexibility and experience, coupled with our robust toolkit, uniquely enable us to get at the heart of what drives their brand relationships — precisely the insight they need to engage consumers, delight customers and pull away from their competitors.
We understand that clients need smart partners they can trust, high-quality collaborators invested in providing more than easy answers and packaged solutions. We understand that relationships are everything.
We can help you create the exceptional relationships you deserve.
Using online community to optimize the customer experience provides some of the most innovative and collaborative ways organizations can leverage their consumers to meet business goals.
Swaran Soft is an IT services provider that has been in business for over 10 years, serving over 3,000 customers. It has a dedicated team called WebpromotionX with experience in online marketing campaigns and social media strategies. Key clients include automotive and technology companies. The document discusses various social media tools and strategies for brands to engage customers and build trust.
Chapter 8 of Marketing 4.0: Moving from Traditional to Digital discusses the need for brands to adopt human qualities to attract customers in the human-centric era.
Paradigm Shift: The Changing Face of LoyaltyVivastream
Loyalty programs have been driven by disintermediation as they allow companies to directly engage with customers instead of relying on intermediaries. More industries are launching loyalty programs to create direct customer relationships. Loyalty programs are also moving towards monetization by rewarding customers based on their actual spending rather than proxies. Social media plays an important role by facilitating disintermediation and allowing customization. Gamification uses elements of gaming to further engage customers and reward additional behaviors beyond transactions. Together these forces are changing loyalty marketing through more direct engagement, revenue-based rewards, social strategies, and gamified interactions.
Trust - A strategic tool for the management of customer dataThom. Poole
This document discusses the strategic importance of trust in managing customer data and relationships. It argues that trust should be the goal of every company as trustworthiness is profitable. It suggests that companies can build trust by maintaining an ongoing dialogue with customers about privacy, educating them on privacy efforts, creating industry standards, and lobbying for sensible regulation. The document also notes that trusted brands are able to charge premium prices and develop loyal, long-lasting relationships with customers.
Adding Value To Your Strategic PartnershipsThom. Poole
The document discusses how building trust with customers and partners through ethical behavior can provide a competitive advantage for companies. It emphasizes maintaining privacy, being transparent, encouraging opt-ins for marketing through creative ideas, and treating customers well. Building trust is key as customers are more loyal to brands they trust.
It's the middle of the year - July 2019. It would be good for entrepreneurs to start planning their Marketing Strategy for 2020. What are their goals, how do they want to achieve these goals - and via which mediums. Armed with the new opportunities in the market - they can make an informed decision for their business and ultimately the growth of their brand.
Today small businesses are facing a number of unique challenges when trying to grow business.
From shorter attention spans, higher expectations, and a need for instant gratification amongst customers ― even down to market clutter from the waves rising competition.
Here's a few big tips every small business should know to help you rise to the challenge and grow business.
Marketing je jednou z oblastí, která se mění každým dnem. Objevují se stále nové postupy a nástroje, které jsou stále sofistikovanější a umožňují skutečně přesně zacílit tam, kam potřebujeme. Problémem ale je, že mnoho firem těchto možností stále ještě nevyužívá. A mnohdy o nich možná ani neví. Nejen pro ně, ale i pro všechny ostatní, které zajímají novinky z oblasti B2B marketingu, připravila společnost Top Vision další ročník konference Marketing Challenge Forum.
Influencer Marketing Predictions: Where to Place Your Bets in 2017Black Marketing
1) The document discusses predictions for influencer marketing in 2017, including the rise of micro-influencers, the focus on measuring engagement and sales lift over metrics like reach, and the blurring of online and offline experiences.
2) It notes that as influencer marketing becomes more integrated into organizations, it will be important for platforms to integrate with other systems like CRM and marketing automation platforms.
3) Small and medium businesses are expected to increase their use of influencer marketing as platforms make it more affordable and data-driven approaches help ensure ROI.
The document discusses the future of influencer marketing and how it needs to evolve from "influencer marketing" to "influencer relations". It notes that while influencer marketing has potential, it is often overused in a tactical, campaign-driven way without focus on long-term relationships. To reach its true potential, influencer marketing needs to focus on ongoing, strategic programs through an influencer relationship management platform. It also needs to redefine its metrics to focus on new ways of unlocking value through continuous care of influencer relationships. The document advocates for an "Influence 2.0" approach that is more human-centered and focuses on empathy, customer experience, and mutual value creation between brands and influencers.
Cool, Helpful, Creepy: Internet Marketing in 2013Jarrett Smith
The document discusses internet marketing strategies in 2013. It recommends being cool, helpful, and creepy (but not too creepy) when marketing online. Specifically, it suggests using content like blogs, ebooks and webinars to help customers and build trust. It also advises using buyer personas to deeply understand customers and their needs in order to provide the most relevant information. Finally, the document acknowledges that online marketing is challenging and recommends testing strategies through experimentation.
Creating truly personal omni-channel customer experiences by Brian Solis and ...Brian Solis
An exclusive ebook written by Brian Solis for SmartFocus. Customers are more connected and more informed than ever. Digital marketers now need an entirely fresh perspective to succeed in a world where customers and prospects experience their brand in multiple ways – online ads, websites, blogs, email, social and more. In retail, the customer journey might also include a visit to a real world store. This eBook, with exclusive video insights from Brian Solis, will explain how to build those journeys and develop an omni-channel marketing strategy by covering topics such as:
What is omni-channel marketing and why is it important?
How to be human and stay tech savvy and the importance of social media
How email marketing is more important than ever
Conversant what the bleep does personalized marketing really mean?Jim Nichols
Scott Eagle defines personalized marketing as a comprehensive one-to-one communication approach that calibrates brand messages and media based on known facts and predictions about each individual's needs, interests, and behaviors. He argues that true personalized marketing requires seven essential components: 1) ongoing 1:1 relationships, 2) a 360-degree view of each customer, 3) genuinely personalized creative content, 4) individualized delivery across channels, 5) omni-channel reach, 6) individualized media investment, and 7) rich individual user profiles and insights. Eagle concludes by urging marketers to ensure any personalized marketing solutions they use fully achieve this definition and create ongoing personal relationships with every target individual.
The document discusses several pieces of proposed legislation that could significantly impact the digital marketing industry:
- SOPA and PIPA aimed to expand the ability to fight online piracy but were opposed due to concerns over censorship and free speech. Protests in 2012 caused the bills to be postponed.
- CISPA would allow sharing of internet traffic data between companies and the government to investigate cyber threats, but is opposed by privacy advocates concerned about government surveillance.
- Other legislation mentioned includes Canada's Online Protection and Anti-Spam Law, which could also greatly affect how data is used in digital marketing if it limits data usage. Regulations around data usage and privacy have major implications for data-driven digital marketing business models
The document discusses the power and effectiveness of influencer marketing. It notes that while many companies understand the need for influencer marketing, they do not understand the complexity involved. The most effective influencer campaigns target a specific, relevant audience that influencers have a direct connection with. Choosing the wrong influencers or audiences can waste money. It's important to research demographics and develop detailed personas of target audiences. The document recommends working with an influencer marketing agency rather than doing it alone, as agencies provide services like campaign management, creative support, and analytics that improve results and ROI.
Influencer marketing is becoming the most effective way for brands to engage target audiences on social media. It works similarly to celebrity endorsements by using influential social media personalities that audiences know, like, and trust. Case studies showed that influencer marketing campaigns run by the agency Instabrand helped the fashion brand Calzedonia reach over 15 million people and the non-profit Harold Robinson Foundation raise $800,000. Working with an influencer marketing agency handles challenges like identifying and managing influencers while providing analytics to measure campaign success.
Put social in your sales process and get to the next levelXeeMe
This document discusses how sales processes need to adapt to changing customer behaviors and the rise of social media. It recommends that salespeople spend 20 minutes per day on social media to strengthen relationships, monitor discussions, and engage prospects without directly selling. A three-quarter action plan is proposed to discover prospects on social networks, build an online community, and leverage advocacy to gain mind share over competitors. Training on relationship and social selling is also promoted.
How influential is your influencer: FPS observesFame Per Second
Influencer marketing is an effective digital marketing tool that allows brands to connect directly with audiences through social media influencers. Influencers have established loyal followings who are likely to try products or services that influencers recommend. While flashy ads are distrusted, recommendations from influencers are more credible. Successful influencer campaigns identify niche influencers in the relevant industry or topic and work with them to create engaging content that drives engagement, sales, and other metrics. Both transparency and incentives are important for maintaining relationships with influencers over the long term.
What is Brand Therapy? Relationships that Engage and DelightEsteban Gonzalez
We are an insights, strategy and ideas boutique devoted to creating healthy, sustainable brand relationships.
We help our clients make better sense of their consumer research, establish a deeper empathy for their customers, and develop creative marketing platforms that delight, engage, are authentic, and profitable.
Clients come to us for help with the pressures they feel to…
+ Quickly and effectively translate consumer data into deeper insights about the target and the drivers of their behaviors and perceptions
+ Leverage social, technology and cultural trends to define what a brand means in today’s digital and connected world
+ More effectively address how people shop today — mixing and matching in-store retail with mobile, multiple-screens, showrooming, reviews, etc.
+ Find resonant and relevant lifestyle themes to use as platforms for building better relationships with customers
+ Strategically harness digital and social media to drive consumer decision making and promote trial among their peers
+ Create unique and compelling content and creative to break through hype and challenge media dominant competitors
Our approach, flexibility and experience, coupled with our robust toolkit, uniquely enable us to get at the heart of what drives their brand relationships — precisely the insight they need to engage consumers, delight customers and pull away from their competitors.
We understand that clients need smart partners they can trust, high-quality collaborators invested in providing more than easy answers and packaged solutions. We understand that relationships are everything.
We can help you create the exceptional relationships you deserve.
Using online community to optimize the customer experience provides some of the most innovative and collaborative ways organizations can leverage their consumers to meet business goals.
The document discusses how social intelligence can help businesses connect with customers through social media. It explains that social networks are changing how businesses engage with customers. It also provides examples of how social analytics can help a bank understand customer needs, identify influencers, and engage customers across multiple online channels to improve marketing and build loyalty.
The document discusses the importance of brands, especially in a down economy. It emphasizes that brands should be thought of as networks rather than linear systems, with both companies and consumers contributing to the brand experience. It recommends that companies focus on building emotional connections with consumers by better understanding them, engaging them in product development and marketing, and telling stories that create emotional responses. Companies should leverage current economic uncertainty as an opportunity to think differently and partner with consumers rather than rely on traditional top-down approaches.
Every publisher – legacy media to digital upstarts to brands to social media platforms – is getting better telling stories. All are aggressively protecting and leveraging troves of people data to differentiate and deliver unique value. Learn the ways brands can effectively tell their story and adapt to the modern media ecosystem.
11 Digital Trends Shaping CX and Marketing in 2020 - Live from CESBrian Solis
No predictions here...just 11 important trends that are shaping CX and marketing landscape in 2020 and beyond. Leading digital analyst, author and keynote speaker Brian Solis breaks down these trends to help brand executives, consultants and marketers think differently (and holistically) about operational and strategic investments in CX and marketing.
Brian admits that there are certainly more than 11 trends to follow, but in the context of this conversation, he focused on the convergence of AI, customer empathy, digital distractions and intentions, and the technology that connects the dots to native, end-to-end experiences.
Hire Brian as a speaker: briansolis.com/speaking
Work with Brian: briansolis.com/partner
About Brian: briansolis.com
How to reach a customer in the right wayTable of Contents .docxpooleavelina
How to reach a customer in the right way
Table of Contents
Which is the right channel to reach a customer?
Single-channel, multi- channels and omni- channels
The example of retail banking
Guiding the customers
The right incentives, and the “carrot” & “stick” theory
Creating a buzz
Which is the right content?
Content marketing and types of content marketing
Indented Study Contribution
When is the right time?
Ethical Consideration
Methodology and the example of Laura’s survey
How to reach a customer in the right way
Encourage people to join your email list
Start a blog or a website
Host a photo contest
Encourage reviews
Ask for referrals
Write a survey, questionnaires, poll etc..
Which is the right channel to reach a customer?
For a long time buying goods has taken place via the two main channels: the website of the retailer and/or the traditional retail sales point. It all used to be so simple as separate channel managers, separate channel-targeted segments, channel-aligned products, customers asked to deal with specific channels etc.
Nevertheless things have changed to date. New interactive features are provided on Websites to reach consumers, for example the possibility to try the product virtually and to achieve customised recommendations while mobile channels form the new mainstream of universal shopping, always and anywhere, via the mobile device. There is a rapid increase in the number of channels that enable users to freely access and compare, choose and buy products. Past studies indicate that customers participate more transactions in the new multichannel scenario as opposed to single-channel buyers (Dholakia et al., 2005, Seck and Philippe, 2013).
Omni-distribution channel is defined as using everything manufacturer/retailer have to gain, provide seamless, integrated and unified experience to retain customers.
Omni-distribution channel is about developing customer relations, but it has various challenges. Studies by Ogden-Barnes & Lowther (2012) on Australian retailing decision-making show that customers are lost due to inconsistent communication across various distribution channels during the first engagement phase of Omni-channel. The Kana Company research on Omni channel in 2013 sums up few Omni-channel drawbacks: the retailers face a fuzz in understanding the definition, mission and location of Omni channel in their organisation.
The omni-distribution channel is still in its infant stages, and its evangelization needs to be accelerated as it has enormous benefits that do not stand up to its dares.
The example of retail banking
Retail banking provides financial services for individuals and family
The three most important functions are:
Credit
Deposit
Money management
First of all retail banks offer consumers credit to buy homes, cars, and furniture.
Include mortgages, auto loans, and credit cards.
Yet multichannel marketing is more complicated than it might seem. Industries often multiply their channels ...
The consumerization of B2B technology is dramatically changing how decision-makers research, discover and engage with peers in their journey. During this keynote presentation, author, digital anthropologist and Altimeter Group principal analyst Brian Solis, will uncover the innovative strategies B2B brands are implementing to better adapt to the increasingly complex and cross-channel decision-making experience. Using his own research, analysis and experience with B2B companies as a baseline, Brian will share his perspectives and real life examples of how B2B brands can:
-Understand new disruptions in the modern decision-making journey
-Humanize the B2B buying experience using more emotive and personalized approaches
-How information and peer-insights have evolved in key touch-points
-Help buyers manage risk in the selection process
The document discusses how storytelling can drive revenue for brands. It provides examples of how companies like the National Guard and Kleenex have used cinema events to tell their brand stories in an engaging way. The key aspects of an effective brand story are that it is authentic, makes an emotional connection with the audience, and inspires them to take a desired action. Telling stories through mediums like cinema can help audiences connect more with the brand in an immersive environment.
SVEN.org Design-Led Marketing - Harry West - frogFortuneCMO, LLC
This document discusses designing magical customer experiences. It begins by defining an experience as intentionally engaging customers in a memorable event using services and goods. Research shows that experiences make people happier than possessions. The purpose of customer experience design is to grow customers, increase sales, and reduce costs. It then outlines frog's approach to experience design, which includes in-context research, prototyping the experience, telling stories, beautiful design, and developing organizational capabilities. The overall message is that creating and delivering better experiences for customers is now imperative for companies.
EXPLORING DIGITAL BRANDING TRENDS IN UAE.pdfasiyahanif9977
https://nexusbeez.com/
it’s essential to keep an eye on the latest digital branding in UAE trends that can drive future success. Lastly, in this article, we’ll explore some of the most impactful trends shaping the world of digital branding in the UAE.
Slides Dave Skrobela recently used in his discussion w/ mentees of The Product Mentor.
Synopsis: Storytelling can be a powerful tool for a PM. We’ll take a look at some examples of effective techniques to ensure you’re telling the story you want to tell, whether that is directly in the user experience or supporting the ongoing management of the product.
The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…Better Decisions. Better Products. Better Product People.
Throughout the program, each mentor leads a conversation in an area of their expertise that is live streamed and available to both mentee and the broader product community.
http://TheProductMentor.com
This document discusses WorkingThree, a marketing agency that specializes in helping brands build relationships with customers through digital communities and social media. It focuses on collecting and using consumer data to provide personalized customer experiences. WorkingThree provides services such as digital strategy, customer experience design, data analysis and insights, and campaign development. It has experience in industries being disrupted by digital communications and can help clients identify new revenue streams through understanding customer behaviors and lifetime value.
A Guide to Surviving a Fiction Infused FutureMiel Van Opstal
Slide deck for the students of Vives College on the future of marketing, virtual identity and innovative retail solutions to deliver meaningful content and brand experiences and to build long term consumer relationships through transparent and ethical business operations.
Reputation Management Model Southwestern Illinois Tourism BureauElizabeth Keserauskis
This document discusses reputation management and the importance of building trust between an organization and its stakeholders. It emphasizes using social media and web content to directly engage with audiences in an authentic way. Key aspects of reputation management include providing a reliable customer experience, transparency, and building relationships over time through content that meets audiences' needs and allows two-way communication. The rise of social media and user-generated content has made public relations less one-directional and more about ongoing conversations to develop trust and loyalty.
Social media has become the new engine for public relations due to its conversational nature. Public relations professionals are best skilled for social media conversations compared to advertisers or technologists. The future of PR involves becoming savvy with social media, understanding conversation, and applying PR tools and techniques to social media platforms. WordWrite Communications, which uses a StoryCrafting model, has experienced 100% growth this year due to its guerrilla strategies and smart application of complementary tools on social media.
Yes, It's Your Fault Book Launch WebinarDemandbase
From Blame to Gain: Achieving Sales and Marketing Alignment to Drive B2B Growth.
Tired of the perpetual tug-of-war between your sales and marketing teams? Come hear Demandbase Chief Marketing Officer, Kelly Hopping and Chief Sales Officer, John Eitel discuss key insights from their new book, “Yes, It’s Your Fault! From Blame to Gain: Achieving Sales and Marketing Alignment to Drive B2B Growth.”
They’ll share their no-nonsense approach to bridging the sales and marketing divide to drive true collaboration — once and for all.
In this webinar, you’ll discover:
The underlying dynamics fueling sales and marketing misalignment
How to implement practical solutions without disrupting day-to-day operations
How to cultivate a culture of collaboration and unity for long-term success
How to align on metrics that matter
Why it’s essential to break down technology and data silos
How ABM can be a powerful unifier
Google Ads Vs Social Media Ads-A comparative analysisakashrawdot
Explore the differences, advantages, and strategies of using Google Ads vs Social Media Ads for online advertising. This presentation will provide insights into how each platform operates, their unique features, and how they can be leveraged to achieve marketing goals.
Unlock the secrets to enhancing your digital presence with our masterclass on mastering online visibility. Learn actionable strategies to boost your brand, optimize your social media, and leverage SEO. Transform your online footprint into a powerful tool for growth and engagement.
Key Takeaways:
1. Effective techniques to increase your brand's visibility across various online platforms.
2. Strategies for optimizing social media profiles and content to maximize reach and engagement.
3. Insights into leveraging SEO best practices to improve search engine rankings and drive organic traffic.
Empowering Influencers: The New Center of Brand-Consumer Dynamics
In the current market landscape, establishing genuine connections with consumers is crucial. This presentation, "Empowering Influencers: The New Center of Brand-Consumer Dynamics," explores how influencers have become pivotal in shaping brand-consumer relationships. We will examine the strategic use of influencers to create authentic, engaging narratives that resonate deeply with target audiences, driving success in the evolved purchase funnel.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
The advent of AI offers marketers unprecedented opportunities to craft personalized and engaging customer experiences, evolving customer engagements from one-sided conversations to interactive dialogues. By leveraging AI, companies can now engage in meaningful dialogues with customers, gaining deep insights into their preferences and delivering customized solutions.
Susan will present case studies illustrating AI's application in enhancing customer interactions across diverse sectors. She'll cover a range of AI tools, including chatbots, voice assistants, predictive analytics, and conversational marketing, demonstrating how these technologies can be woven into marketing strategies to foster personalized customer connections.
Participants will learn about the advantages and hurdles of integrating AI in marketing initiatives, along with actionable advice on starting this transformation. They will understand how AI can automate mundane tasks, refine customer data analysis, and offer personalized experiences on a large scale.
Attendees will come away with an understanding of AI's potential to redefine marketing, equipped with the knowledge and tactics to leverage AI in staying competitive. The talk aims to motivate professionals to adopt AI in enhancing their CX, driving greater customer engagement, loyalty, and business success.
In the face of the news of Google beginning to remove cookies from Chrome (30m users at the time of writing), there’s no longer time for marketers to throw their hands up and say “I didn’t know” or “They won’t go through with it”. Reality check - it has already begun - the time to take action is now. The good news is that there are solutions available and ready for adoption… but for many the race to catch up to the modern internet risks being a messy, confusing scramble to get back to "normal"
In this dynamic session titled "Future-Proof Like Beyoncé: Syncing Email and Social Media for Iconic Brand Longevity," Carlos Gil, U.S. Brand Evangelist for GetResponse, unveils how to safeguard and elevate your digital marketing strategy. Explore how integrating email marketing with social media can not only increase your brand's reach but also secure its future in the ever-changing digital landscape. Carlos will share invaluable insights on developing a robust email list, leveraging data integration for targeted campaigns, and implementing AI tools to enhance cross-platform engagement. Attendees will learn how to maintain a consistent brand voice across all channels and adapt to platform changes proactively. This session is essential for marketers aiming to diversify their online presence and minimize dependence on any single platform. Join Carlos to discover how to turn social media followers into loyal email subscribers and ultimately, drive sustainable growth and revenue for your brand. By harnessing the best practices and innovative strategies discussed, you will be equipped to navigate the challenges of the digital age, ensuring your brand remains relevant and resonant with your audience, no matter the platform. Don’t miss this opportunity to transform your approach and achieve iconic brand longevity akin to Beyoncé's enduring influence in the entertainment industry.
Key Takeaways:
Integration of Email and Social Media: Understanding how to seamlessly integrate email marketing with social media efforts to expand reach and reinforce brand presence. Building a Robust Email List: Strategies for developing a strong email list that provides a direct line of communication to your audience, independent of social media algorithms. Data Integration for Targeted Campaigns: Leveraging combined data from email and social media to create personalized, targeted marketing campaigns that resonate with the audience. Utilization of AI Tools: Implementing AI and automation tools to enhance efficiency and effectiveness across marketing channels. Consistent Brand Voice Across Platforms: Maintaining a unified brand voice and message across all digital platforms to strengthen brand identity and user trust. Proactive Adaptation to Platform Changes: Staying ahead of social media platform changes and algorithm updates to keep engagement high and interactions meaningful. Conversion of Social Followers to Email Subscribers: Techniques to encourage social media followers to subscribe to email, ensuring a direct and consistent connection. Sustainable Growth and Minimized Platform Dependence: Strategies to diversify digital presence and reduce reliance on any single social media platform, thereby mitigating risks associated with platform volatility.
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxBoston SEO Services
From Hope to Despair: The Top 10 Reasons Businesses Ditch SEO Tactics
Are you tired of seeing your business's online visibility plummet from hope to despair? When it comes to SEO tactics, many businesses find themselves grappling with challenges that lead them to abandon their strategies altogether. In a digital landscape that's constantly evolving, staying on top of SEO best practices is crucial to maintaining a competitive edge.
In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
4. Keyword Competition: Fierce competition for top keywords can make it hard to rank effectively. Businesses often struggle to find the right balance between targeting high-traffic keywords and finding less competitive, niche keywords that can still drive significant traffic.
5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
Keyword Awareness: Failing to recognize the importance of keyword research and targeting the right keywords in content.
On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
6. Unrealistic Expectations and Timeframe: Entrepreneurs often fall prey to the allure of quick fixes and overnight success. Unrealistic expectations can overshadow the reality of the time and effort needed to see tangible results in the highly competitive digital landscape. SEO is a long-term strategy, and setting realistic goals is crucial for success.
#SEO #DigitalMarketing #BusinessGrowth #OnlineVisibility #SEOChallenges #BostonSEO
Customer Experience is not only for B2C and big box brands. Embark on a transformative journey into the realm of B2B customer experience with our masterclass. In this dynamic session, we'll delve into the intricacies of designing and implementing seamless customer journeys that leave a lasting impression. Explore proven strategies and best practices tailored specifically for the B2B landscape, learning how to navigate complex decision-making processes and cultivate meaningful relationships with clients. From initial engagement to post-sale support, discover how to optimize every touchpoint to deliver exceptional experiences that drive loyalty and revenue growth. Join us and unlock the keys to unparalleled success in the B2B arena.
Key Takeaways:
1. Identify your customer journey and growth areas
2. Build a three-step customer experience strategy
3. Put your CX data to use and drive action in your organization
Unlock the secrets to creating a standout trade show booth with our comprehensive guide from Blue Atlas Marketing! This presentation is packed with essential tips and innovative strategies to ensure your booth attracts attention, engages visitors, and drives business success. Whether you're a seasoned exhibitor or a first-timer, these expert insights will help you maximize your impact and make a memorable impression in a crowded exhibition hall. Learn how to:
Design an eye-catching and inviting booth
Incorporate interactive elements that engage visitors
Use effective branding and visuals to reinforce your message
Plan your booth layout for maximum traffic flow
Implement technology to enhance the visitor experience
Create memorable experiences that leave a lasting impression
Transform your trade show presence with these proven tactics and ensure your booth stands out from the competition. Download the PDF now and start planning your next successful exhibit!
Conferences like DigiMarCon provide ample opportunities to improve our own marketing programs by learning from others. But just because everyone is jumping on board with the latest idea/tool/metric doesn’t mean it works – or does it? This session will examine the value of today’s hottest digital marketing topics – including AI, paid ads, and social metrics – and the truth about what these shiny objects might be distracting you from.
Key Takeaways:
- How NOT to shoot your digital program in the foot by using flashy but ineffective resources
- The best ways to think about AI in connection with digital marketing
- How to cut through self-serving marketing advice and engage in channels that truly grow your business
Trust Element Assessment: How Your Online Presence Affects Outbound Lead Gene...Martal Group
Learn how your business's online presence affects outbound lead generation and what you can do to improve it with a complimentary 13-Point Trust Element Assessment.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
As the call for for skilled experts continues to develop, investing in quality education and education from a reputable https://www.safalta.com/online-digital-marketing/best-digital-marketing-institute-in-noida Digital advertising institute in Noida can lead to a a success career on this eve
QuickBooks Sync Manager Repair Tool- What You Need to Knowmarkmargaret23
Occurrence of technical errors on QuickBooks is common but it can be resolved with the use of QuickBooks Sync Manager Tool . With the help of this too, users can sync the QuickBooks Desktop company file with the Intuit online server. It is compatible with versions QuickBooks Pro, Premier, or Enterprise. In case a user faces sync-related errors then they simply need this repair tool.
janani Digital Marketer|Digital Marketing consultant|Marketing Promotion|Coim...janudm24
Myself Janani Digital marketing consultant located in coimbatore I offer all kinds of digital marketing services for your business requirements such as SEO SMO SMM SMO CAMPAIGNS content writing web design for all your business needs with affordable cost
Digital Marketing Services | Techvolt Software :
Digital Marketing is a latest method of Marketing techniques widely used across the Globe. Digital Marketing is an online marketing technique and methods used for all products and services through Search Engine and Social media advertisements. Previously the marketing techniques were used without using the internet via direct and indirect marketing strategies such as advertising through Telemarketing,Newspapers,Televisions,Posters etc.
List of Services offered in Digital Marketing |Techvolt Software :
Techvolt Software offers best Digital Marketing services for promoting your products and services through online platform on the below methods of Digital marketing
1. Search Engine Optimization (SEO)
2. Search Engine Marketing (SEM)
3. Social Media Optimization (SMO)
4. Social Media Marketing (SMM)
5. Campaigns
Importance | Need of Digital Marketing (Online Promotions) :
1. Quick Promotions through Online
2. Generation of More leads and Business Enquiries via Search Engine and Social Media Platform
3. Latest Technology development vs Business promotions
4. Creation of Social Branding
5. Promotion with less investment
Benefits Digital Marketing Services at Techvolt software :
1. Services offered with Affordable cost
2. Free Content writing
3. Free Dynamic Website design*
4. Best combo offers on website Hosting,design along with digital marketing services
5. Assured Lead Generation through Search Engine and Social Media
6. Online Maintenance Support
Free Website + Digital Marketing Services
Techvolt Software offers Free website design for all customer and clients who is availing the digital marketing services for a minimum period of 6 months.
With Regards
Janani Digital Marketer
Coimbatore,Tamilnadu.
5. Think of your brand
and experiences
like making a new
best friend
6. Identity forming values &
fulfilled promises
Trust built
through brilliant
interactions, utility
or information
Exciting
experiences that create
warmth, currency &
prestige
T
I
E
9. Why? Because that’s how our minds work
Emotions are the
primary reason why
consumers prefer
brand name
products
We evaluate
brands using
emotions rather
than information
FMRI Neuro-imagery
'Likeability' is
most predictive of
whether ads
improve sales
Advertising Research
Foundation
Positive emotions
make customers
more loyal
than trust
Psychology Today
THE INFLUENTIAL ROLE OF EMOTION IN CONSUMER BEHAVIOUR IS WELL DOCUMENTED
10. … And because it works for businesses
1 – Source: Field, IPA and Gunn Report, “Selling Creativity Short” 2 – “The New Science of Customer Emotions” November 2015 – Harvard Business Review
3 - Nielsen Consumer Neuroscience study,
Emotional campaigns are
10x more efficient than
standard campaigns
Emotionally connected
consumers are 52% more
valuable than highly
satisfied consumers
Emotional ads deliver a
23% uplift in sales volume
vs. non-emotional ads
10x 52% 23%
MORE EFFICIENT MORE VALUABLE MORE
SALES
12. Planning the
business
Telling your story…
INSIGHT DRIVEN STRATEGY & CREATIVE
Trust Identity Experience
Stimulus AdvocacyExperiences Collaborations
Contextual brand content
creating need & awareness
Democratised brand stories
through peer-to-peer WOM,
reviews, product sampling
and loyalty progs
Both digital and real world
brand moments inc. customer
service
Shared influence through
talent, media and brand
partnerships
Modern Social Brand
FIRST MOMENT
External facing marketing
Creative & content
Advertising
Reviews & Ratings
THEIR MOMENTS
People (#1 choice in hiring
and retention)
Advocacy & recommendation
passing on your brand
DIRECT MOMENT
Courses
Bars, places to stay
Service, faculty
Website/Platform/App
Advertising
Sustainability
INDIRECT MOMENTS
Tech partners and solutions
Media placements
Brand and influencer partners
Brand advocates
Recruiters
Charity partners
13. Brand planning
Telling your story…
INSIGHT DRIVEN STRATEGY & CREATIVE
Trust Identity Experience
Stimulus AdvocacyExperiences Collaborations
Contextual brand content
creating need & awareness
Democratised brand stories
through peer-to-peer WOM,
reviews, product sampling
and loyalty progs
Both digital and real world
brand moments inc. customer
service
Shared influence through
talent, media and brand
partnerships
Modern Social Brand
IMMEDIATE / INTERACTIVE / IMMERSIVE
14.
15. Creating your TIE stories & content
IMMEDIATE INTERACTIVE IMMERSIVE
CREATE - - - CURATE - - - COLLABORATE
25. Brand planning
Telling your story…
INSIGHT DRIVEN STRATEGY & CREATIVE
Trust Identity Experience
Stimulus AdvocacyExperiences Collaborations
Contextual brand content
creating need & awareness
Democratised brand stories
through peer-to-peer WOM,
reviews, product sampling
and loyalty progs
Both digital and real world
brand moments inc. customer
service
Shared influence through
talent, media and brand
partnerships
Modern Social Brand
IMMEDIATE / INTERACTIVE / IMMERSIVE
Paid
Social
Channels
Native Digital DigitalAdvocacyTraditional
FB, Pin, IG, TW,
Snap – full brand
and performance
advertising on
social channels
Content-led
execution that fits
naturally in its
environment
Contextual PPC,
Display
inc. YouTube
/Video &
programmatic
buys
Fully optimised
owned web real
estate, social
platforms &
offline
publications
Full paid
distribution and
content creation
through
influencers of
different size
Paid media options and tie-ins
across traditional platforms such
as TV, Press & Outdoor
Media pick up and coverage of
major stories and moments
Earned Owned