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Pete Durant
June 2019
How to become a modern social brand:
defining your USP,
creating a story engine
and telling your story
TRUTHS
Be Emotional
No control
Death of linear
Mobile Me
Nano seconds
Attention spans
Strategic and practical
Society is built on
shared experiences
& emotional ties
Modern brands
thrive
on these ties with
consumers
Think of your brand
and experiences
like making a new
best friend
Identity forming values &
fulfilled promises
Trust built
through brilliant
interactions, utility
or information
Exciting
experiences that create
warmth, currency &
prestige
T
I
E
Creating
these ties is
true social
marketing
And these
TIEs are your
USP & the
story you
need to tell
Why? Because that’s how our minds work
Emotions are the
primary reason why
consumers prefer
brand name
products
We evaluate
brands using
emotions rather
than information
FMRI Neuro-imagery
'Likeability' is
most predictive of
whether ads
improve sales
Advertising Research
Foundation
Positive emotions
make customers
more loyal
than trust
Psychology Today
THE INFLUENTIAL ROLE OF EMOTION IN CONSUMER BEHAVIOUR IS WELL DOCUMENTED
… And because it works for businesses
1 – Source: Field, IPA and Gunn Report, “Selling Creativity Short” 2 – “The New Science of Customer Emotions” November 2015 – Harvard Business Review
3 - Nielsen Consumer Neuroscience study,
Emotional campaigns are
10x more efficient than
standard campaigns
Emotionally connected
consumers are 52% more
valuable than highly
satisfied consumers
Emotional ads deliver a
23% uplift in sales volume
vs. non-emotional ads
10x 52% 23%
MORE EFFICIENT MORE VALUABLE MORE
SALES
Comms to
consumer
experiences
Planning the
business
Telling your story…
INSIGHT DRIVEN STRATEGY & CREATIVE
Trust Identity Experience
Stimulus AdvocacyExperiences Collaborations
Contextual brand content
creating need & awareness
Democratised brand stories
through peer-to-peer WOM,
reviews, product sampling
and loyalty progs
Both digital and real world
brand moments inc. customer
service
Shared influence through
talent, media and brand
partnerships
Modern Social Brand
FIRST MOMENT
External facing marketing
Creative & content
Advertising
Reviews & Ratings
THEIR MOMENTS
People (#1 choice in hiring
and retention)
Advocacy & recommendation
passing on your brand
DIRECT MOMENT
Courses
Bars, places to stay
Service, faculty
Website/Platform/App
Advertising
Sustainability
INDIRECT MOMENTS
Tech partners and solutions
Media placements
Brand and influencer partners
Brand advocates
Recruiters
Charity partners
Brand planning
Telling your story…
INSIGHT DRIVEN STRATEGY & CREATIVE
Trust Identity Experience
Stimulus AdvocacyExperiences Collaborations
Contextual brand content
creating need & awareness
Democratised brand stories
through peer-to-peer WOM,
reviews, product sampling
and loyalty progs
Both digital and real world
brand moments inc. customer
service
Shared influence through
talent, media and brand
partnerships
Modern Social Brand
IMMEDIATE / INTERACTIVE / IMMERSIVE
Creating your TIE stories & content
IMMEDIATE INTERACTIVE IMMERSIVE
CREATE - - - CURATE - - - COLLABORATE
Creating your TIE stories & content
IMMEDIATE
FRAMING
LOOPING
COMPRESSION
SOUND
END FIRST
BREAKING THE RULES
FRAMING COMPRESSION
LOOPING SOUND
END FIRST
PLAY
Creating your TIE stories & content
INTERACTIVE
Creating your TIE stories & content
INTERACTIVE
Creating your TIE stories & content
IMMERSIVE
Creating your TIE stories & content
IMMEDIATE INTERACTIVE IMMERSIVE
CREATE - - - CURATE - - - COLLABORATE
Media second
BUT
not forgotten
Brand planning
Telling your story…
INSIGHT DRIVEN STRATEGY & CREATIVE
Trust Identity Experience
Stimulus AdvocacyExperiences Collaborations
Contextual brand content
creating need & awareness
Democratised brand stories
through peer-to-peer WOM,
reviews, product sampling
and loyalty progs
Both digital and real world
brand moments inc. customer
service
Shared influence through
talent, media and brand
partnerships
Modern Social Brand
IMMEDIATE / INTERACTIVE / IMMERSIVE
Paid
Social
Channels
Native Digital DigitalAdvocacyTraditional
FB, Pin, IG, TW,
Snap – full brand
and performance
advertising on
social channels
Content-led
execution that fits
naturally in its
environment
Contextual PPC,
Display
inc. YouTube
/Video &
programmatic
buys
Fully optimised
owned web real
estate, social
platforms &
offline
publications
Full paid
distribution and
content creation
through
influencers of
different size
Paid media options and tie-ins
across traditional platforms such
as TV, Press & Outdoor
Media pick up and coverage of
major stories and moments
Earned Owned
PeteDurant.co
@PeteDurant
peterkdurant@gmail.com
New books available now!

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How to become a modern social brand, defining your USP and telling your story

  • 1. Pete Durant June 2019 How to become a modern social brand: defining your USP, creating a story engine and telling your story
  • 2. TRUTHS Be Emotional No control Death of linear Mobile Me Nano seconds Attention spans Strategic and practical
  • 3. Society is built on shared experiences & emotional ties
  • 4. Modern brands thrive on these ties with consumers
  • 5. Think of your brand and experiences like making a new best friend
  • 6. Identity forming values & fulfilled promises Trust built through brilliant interactions, utility or information Exciting experiences that create warmth, currency & prestige T I E
  • 7. Creating these ties is true social marketing
  • 8. And these TIEs are your USP & the story you need to tell
  • 9. Why? Because that’s how our minds work Emotions are the primary reason why consumers prefer brand name products We evaluate brands using emotions rather than information FMRI Neuro-imagery 'Likeability' is most predictive of whether ads improve sales Advertising Research Foundation Positive emotions make customers more loyal than trust Psychology Today THE INFLUENTIAL ROLE OF EMOTION IN CONSUMER BEHAVIOUR IS WELL DOCUMENTED
  • 10. … And because it works for businesses 1 – Source: Field, IPA and Gunn Report, “Selling Creativity Short” 2 – “The New Science of Customer Emotions” November 2015 – Harvard Business Review 3 - Nielsen Consumer Neuroscience study, Emotional campaigns are 10x more efficient than standard campaigns Emotionally connected consumers are 52% more valuable than highly satisfied consumers Emotional ads deliver a 23% uplift in sales volume vs. non-emotional ads 10x 52% 23% MORE EFFICIENT MORE VALUABLE MORE SALES
  • 12. Planning the business Telling your story… INSIGHT DRIVEN STRATEGY & CREATIVE Trust Identity Experience Stimulus AdvocacyExperiences Collaborations Contextual brand content creating need & awareness Democratised brand stories through peer-to-peer WOM, reviews, product sampling and loyalty progs Both digital and real world brand moments inc. customer service Shared influence through talent, media and brand partnerships Modern Social Brand FIRST MOMENT External facing marketing Creative & content Advertising Reviews & Ratings THEIR MOMENTS People (#1 choice in hiring and retention) Advocacy & recommendation passing on your brand DIRECT MOMENT Courses Bars, places to stay Service, faculty Website/Platform/App Advertising Sustainability INDIRECT MOMENTS Tech partners and solutions Media placements Brand and influencer partners Brand advocates Recruiters Charity partners
  • 13. Brand planning Telling your story… INSIGHT DRIVEN STRATEGY & CREATIVE Trust Identity Experience Stimulus AdvocacyExperiences Collaborations Contextual brand content creating need & awareness Democratised brand stories through peer-to-peer WOM, reviews, product sampling and loyalty progs Both digital and real world brand moments inc. customer service Shared influence through talent, media and brand partnerships Modern Social Brand IMMEDIATE / INTERACTIVE / IMMERSIVE
  • 14.
  • 15. Creating your TIE stories & content IMMEDIATE INTERACTIVE IMMERSIVE CREATE - - - CURATE - - - COLLABORATE
  • 16. Creating your TIE stories & content IMMEDIATE
  • 19.
  • 20. Creating your TIE stories & content INTERACTIVE
  • 21. Creating your TIE stories & content INTERACTIVE
  • 22. Creating your TIE stories & content IMMERSIVE
  • 23. Creating your TIE stories & content IMMEDIATE INTERACTIVE IMMERSIVE CREATE - - - CURATE - - - COLLABORATE
  • 25. Brand planning Telling your story… INSIGHT DRIVEN STRATEGY & CREATIVE Trust Identity Experience Stimulus AdvocacyExperiences Collaborations Contextual brand content creating need & awareness Democratised brand stories through peer-to-peer WOM, reviews, product sampling and loyalty progs Both digital and real world brand moments inc. customer service Shared influence through talent, media and brand partnerships Modern Social Brand IMMEDIATE / INTERACTIVE / IMMERSIVE Paid Social Channels Native Digital DigitalAdvocacyTraditional FB, Pin, IG, TW, Snap – full brand and performance advertising on social channels Content-led execution that fits naturally in its environment Contextual PPC, Display inc. YouTube /Video & programmatic buys Fully optimised owned web real estate, social platforms & offline publications Full paid distribution and content creation through influencers of different size Paid media options and tie-ins across traditional platforms such as TV, Press & Outdoor Media pick up and coverage of major stories and moments Earned Owned