Learn how IT Computer Support Specialist Program at Milwaukee Area Technical College helps you get employed in 6 month or less it Information technology Industry. Through hands-on coursework, you learn how to help end users on the enterprise to administer, troubleshoot and deploy Windows and Mac OSX computers and servers, IOS, Android and Windows smartphones and tablets. The program also prepares students for industry-sought certifications including the CompTIA A+, Microsoft Certified Technology Specialist, MCTS, Windows 7, Windows 8, HDI Support Center Analyst (HDI-SCA), HDI – Desk side Support Technician, ITIL Foundation, Apple OSX Certified Professional (ACSP), COMPTIA Mobility+ Administration (IOS, Android and Windows), COMPTIA Network+ and COMPTIA Security+. Students learn through hands on excercises using states of the art technologies: Windows 8.1, iPad Air, iPad mini, iPhone 5s, Google Nexus, Microsoft Surface Pro, Apple OSX Mavericks, Microsoft Office 2013 and more.

1. Milwaukee Area Technical College
IT Computer Support Specialist
Program Pathway
Prepared by Vadim Mikhailenko

2. Student’s challenges
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Associate Degree Program at http://matcitsupport.org 2
 How can I start my career in
Information Technology in
Milwaukee area?
 What is the fastest way to get hired?
 What is the minimum skills and
experiences needed to get a job?
 How can I start with something small
and tangible and progress and grow
to improve?
 How can I get education while
staying employed?

3. Student’s challenges
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Associate Degree Program at http://matcitsupport.org 3
 How can I continue
my education to grow
in my career toward
more challenging role
with the higher pay?

4. Student’s challenges
 If I have a 1-2 years IT
Experience how can I
start just at the level
where I need to,
without taking courses
to learn skills I already
possess?
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 4

5. Student’s challenges
 What value can MATC deliver
for candidates with 3+ years of
IT Experience?
 What is the quickest way for
me to get quality education
credentials to get promoted to
the position with higher
technical skills and higher level
of responsibilities required?
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 5

6. Solution: MATC IT Computer Support
Pathway
 Pathway is the ability to get
your education as a service,
which is tailored for your needs
 All time and money you invest in
your education leads to specific
results
 You have a place to start on the
pathway with no experience or
if you have previous IT
Experience
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 6

7. Solution: MATC IT Computer Support
Pathway
 Our goal is to get you employed
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 7
quickly
 Once you employed you can
continue studies as part of night
classes
 Our classes are designed for
working professionals – you can
continue working and get your
certificates, diploma or degree at
the same time

8. Candidate is new to IT
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Associate Degree Program at http://matcitsupport.org 8
- Goal: Would like to get employment in IT
as quickly as possible.
- Can register for either Enterprise IT
Support Specialist Tech Diploma or IT
Computer Support Specialist Associate
Degree
- Earns Service Center Technician
Certificate and or Microsoft Enterprise
Desktop Support Certificate (Certificate
can be earned in one semester)
- Can start looking for the job after
studying for one semester (less than 6
month)

9. Solution for Candidate with no IT
Experience
Course # Course Name Service Center
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Associate Degree Program at http://matcitsupport.org 9
Technician
Certificate
Microsoft
Enterprise
Desktop
Support
Technician
Certificate
ITSUP-101 Computer Information System Fundamentals 3 Credits
ITNET-110 Manage Windows Desktop Client OS 3 Credits
ITSUP-102 CompTIA A+ Essentials 4 Credits
ITSUP-108 Enterprise Desktop Support Technician 2 Credits
ITSUP-140 Support Center Analyst (HDI SCA, HDI DST, ITIL) 3 Credits 3 Credits
TOTAL 10 Credits 8 Credits

10. Candidate has 1-2 years of IT
Experience
Candidate has 1-2 years of IT Experience
- Goal: Would like to learn higher level
skills and earn Technical Diploma and
find higher paying job
- Would like to continue working in
the current position while getting
education
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 10

11. Solution for Candidate with 1-2 years
of IT Experience
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 11
Solution:
- Candidate gets credit for prior learning
based on the job experience
- Registers for Enterprise IT Support
Specialist Technical Diploma
- Earns Level 2 Service Center Technician
Certificate
- Ready to search for Tier 2 Support
Specialist jobs for the same employer
or different employers
- Ready to continue education to earn
Advanced User Support Specialist
technical Diploma or IT Computer
Support Specialist Associate Degree

12. Candidate has 3+ years of IT
Experience
Candidate already earned Enterprise
IT Support Specialist Technical
Diploma and has 3+ years IT
experience
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 12
- Goal 1: Would like to earn
Advance User Support Specialist
Technical Diploma or IT
Computer Support Specialist
Associate Degree and find
advanced IT Support jobs with
higher pay.
- Goal 2: Considering transfer to 4
year college to get Bachelor
Degree in IT

13. Solution for Candidate with 3+ years
of IT Experience
- Solution:
- Candidate gets credit for prior
learning based on the job experience
- Earns Advanced User Support
Specialist technical Diploma and/or IT
Computer Support Specialist
Associate Degree
- Ready to for Technical Support
Analyst, Deskside Support Specialist,
Field Technician, Team lead jobs
- Can transfer credits to 4 year college
to get Bachelor or Masters Degree in
IT
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 13

14. Advantages of Pathway
- With small investment students get
ready for entry level jobs within 1
semester (less than 6 month)
- Prospective candidates with IT
Industry experience can get
Advanced Technical Diploma or
Associate Degree
- Candidates have options to get
credit for prior learning, based on
their job experience
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 14

15. Advantages of Pathway
- After getting any education
credentials candidates can:
- Apply and secure a job based on the
education credentials received
- Get promotion on their current job or
apply for the job with higher level of
knowledge and greater
responsibilities
- Continue education for higher level
skills and more advanced educational
credentials
- Transfer credits to 4 year college to
earn Bachelors or Masters Degree
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 15

16. Demo of MATC IT Computer Support
Program Pathway
http://matcitsupport.org/wp-content/uploads/2014/08/IT-Computer-Support-
Program-Banner-2-Page.pdf
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 16

17. MATC IT Support Program prepares students for
Information Technology Industry Certifications
ITSUP-102 COMPSW-106
CompTIA A+
ITNET-110
Windows
Configuration
ITSUP-108
Enterprise Desktop
Support Technician
ITSEC-124
Security+
ITNET-101
Network+
Most of IT Support classes prepare students for
Information Technology industry Certifications.
Getting certified helps our students to differentiate
and stand out and makes it easier to get employed
and promoted.
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 17
ITSUP—152
Apple Certified
Support
Professional
(ACSP)
ITSUP-140
Support Center
Analyst
ITSUP-140
Support Center
Analyst
ITSUP-153
Mobility+ Admin(IOS,
Android, Win)

18. Learn more about IT Support Program at MATC
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 18

19. Learn more about IT Support Program at MATC
Check out our Program Site at http://matcitsupport.org
Contact Vadim Mikhailenko mikhailv@matc.edu if you have questions
Learn more about IT Support Certifications and
Associate Degree Program at http://matcitsupport.org 19