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CRM Demo Slides

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Great intro to CRMOD company and product overview, please contact Jason Tiner for more info:
781.238.9747
jason.tiner@oracle.com

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CRM Demo Slides

  1. 1. Complete CRM with Oracle <br />CRM On Demand<br />May 9, 2011<br />
  2. 2. Today’s Agenda…<br />Introductions<br />Oracle CRM On Demand <br /><ul><li>Key Differentiators</li></ul>Product Demonstration<br />Implementation<br />Other Things to Consider<br />Q & A<br />
  3. 3. Current Netscout Systems<br />
  4. 4. Future Netscout Systems<br />
  5. 5. Oracle’s Complete CRM<br />
  6. 6. Oracle’s Complete CRM<br />5.6 Million CRM Customers<br />
  7. 7. Oracle’s Complete CRM<br />4.5 Million “On Demand” Users<br />
  8. 8. Oracle’s Complete CRM<br />9 Years and 19 Releases<br />
  9. 9. Oracle’s Complete CRM<br />The World’s Leader In Cloud Technology and CRM!<br />
  10. 10. Oracle’s CRM on Demand<br />Analytics<br />Service<br />Marketing <br />Sales<br />Call Center<br />
  11. 11. Oracle Customers Love CRM On Demand<br />
  12. 12. What Customers Are Saying…<br />“We selected Oracle because it provides a breadth of solutions across all of our constituencies and a comprehensive platform that not only includes CRM, but also analytics and integration – all the way down to the technology stack. This integrated solution is of high value for us.”<br />Mark Tonneson<br />Senior Vice President and CIO<br />
  13. 13. What Analysts Are Saying…<br />“Oracle continues to lead the overall business analytics software market.”<br />Source: IDC, Worldwide Business Analytics Software 2009–2013 Forecast and 2008 Vendor Shares, August 2009.<br />
  14. 14. CRM On Demand Product Demonstration<br />
  15. 15. 1<br />2<br />4<br />3<br />Day in the life of an Account Manager<br />Reviews Sales Dashboard and Calendar<br />Drills to 360 degree view of Account<br />Update Key Milestones in Opportunity<br />Updates Opportunity from Outlook<br />
  16. 16. Demo Wrap up<br />
  17. 17. Email & Web 2.0 Tools<br />360°view of Accts & Contacts<br />Mobile Access<br />Sales Prospector<br />Sales Library<br />Sales Reps Love CRM On Demand<br />
  18. 18. Historical Analysis “Real-Time”<br />Opportunity & Pipeline <br />Create & Automate Processes and Drive Productivity <br />Coaching Made Easy<br /> Sales Managers Love CRM On Demand<br />
  19. 19. NO SOFTWARE<br />Rapid Configuration & Implementation<br />NO HARDWARE<br />TRUSTED SECURITY<br /> IT Loves CRM On Demand<br />
  20. 20. Implementation<br />
  21. 21. Other Things to Consider…<br />
  22. 22. Safe Harbor Statement<br />The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.<br />
  23. 23. CRM On Demand Roadmap<br />Release 19<br /><ul><li>Account-Contact configurability
  24. 24. Business Plans extensibility
  25. 25. Mass Call scheduling enhancements
  26. 26. Activity Assessments</li></ul>Release 17<br /><ul><li>Customer profile enhancements
  27. 27. Samples Management
  28. 28. Personalized Content Delivery
  29. 29. Business Planning
  30. 30. Mobile integration</li></ul>Early 2012<br />Summer 2011<br />Summer 2010<br />Release 20<br /><ul><li>Business Planning Analytics
  31. 31. Call reporting usability enhancements
  32. 32. AutoCall call planning enhancements
  33. 33. Extended Book support
  34. 34. Account and Contact Relationship configurability</li></ul>Winter 2009<br />Spring 2009<br />Release 18<br /><ul><li>Business Planning Analytics
  35. 35. Call reporting usability enhancements
  36. 36. AutoCall call planning enhancements
  37. 37. Extended Book support
  38. 38. Account and Contact Relationship configurability</li></ul>Release 16<br /><ul><li>More Custom Objects
  39. 39. Related Items layout / inline edit
  40. 40. WS for attachments
  41. 41. Search enhancements
  42. 42. Call History Analytics
  43. 43. MedEd Event Analytics</li></li></ul><li>Fusion CRM<br />The Next Disruptive Technology<br />Fusion <br />Applications<br />
  44. 44. The Making of Fusion Applications<br />Best Practice Business ProcessesBased On Hundreds of Years of Learning<br />PSFT, E-Business Suite, Siebel, and JDE <br />Infused with Web 2.0<br />Role-Based UI, Pervasive Collaboration Across Users, Networks, and Communities<br />Embedded Decision Support<br />Proactive, Predictive, and Actionable<br />Built on Oracle Fusion Middleware<br />Industry-leading, Open-standards Platform, Configurable, Adaptive, Secure<br />Fusion Applications<br />
  45. 45. Fusion CRM V.1 Sale Suite<br />Sales Planning<br />Sales Prospecting<br />Sales Productivity<br />Other Products<br />Partner Management<br />Territory Management<br />Opportunity Management<br />Campaign Management<br />Customer Center<br />Quota Management<br />Lead Management<br />Customer Data Management<br />Incentive Compensation<br />Sales Predictor<br />Desktop Integration<br />Contracts<br />Forecasting<br />Personal Campaigns<br />Mobile Sales<br />Activity Streams<br />
  46. 46. Evolution & Choice<br />R19<br />R18<br />R20<br />R21 +<br />CRM<br />On Demand<br />CRM<br />On Demand<br />CRM<br />On Demand<br />CRM<br />On Demand<br />Continue + Co-Exist (Applications Unlimited)<br />Adopt<br />Components<br />Migrate<br />at any time<br />Fusion Components<br />Fusion Components<br />Fusion Components<br />FUSION<br />CRM<br />ON DEMAND<br />Data Migration and Services<br />Data Migration and Services<br />Data Migration and Services<br />Migration Utilities<br />V1.2+<br />2012<br />V1.0<br />2011<br />V1.1<br />2012<br />
  47. 47. The Path to Fusion<br />Do Nothing<br />Stay on existing Siebel or CRM On Demand<br />Do Everything<br />Upgrade fully from CRM On Demand to Fusion<br />Do Something<br />Adopt new Fusion CRM alongside existing CRM On Demand<br />
  48. 48. Q & A<br />

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