The document provides training on upselling techniques for hotel staff. It discusses identifying sales opportunities, building rapport with guests, matching guests' needs to products, and making recommendations confidently. While some guests may say "no" to suggestions, staff should not be scared of objections but handle them confidently by having answers prepared for why a suggestion was made. The goal of upselling is to increase guest satisfaction and hotel revenue, not to make guests uncomfortable.
This document provides training on upselling techniques for hotel front office staff. It discusses identifying sales opportunities, building rapport with guests, understanding guest needs, and matching needs to appropriate room types or services. Key aspects of upselling include using powerful language to describe benefits, handling objections confidently, recognizing buying signals, and checking in on guest satisfaction after the sale. While the goal is to increase sales, it is important to focus first on caring for the guest and ensuring their needs are met. Staff should be prepared to overcome objections with knowledge and avoid taking 'no' personally, as the priority is providing excellent service and repeat business.
Suggestive selling and up-selling are techniques used to increase sales and average customer purchases. Suggestive selling involves recommending additional products to suit customers' needs, while up-selling focuses on persuading customers to upgrade to higher-cost items. Examples include fast food restaurants asking customers if they want fries with their burger or gaming centers offering longer play times at a discount. To be effective, salespeople must know their products thoroughly and pay attention to customers' reactions, addressing the host first and suggesting appropriate additional purchases discreetly. The goal is developing long-term relationships and repeat customers rather than just maximizing one-time sales.
The document discusses upselling at hotel front desks. It aims to improve guest satisfaction and increase revenue by convincing guests to purchase higher room categories. Upselling involves introducing guests to superior room options they may not have considered. The key is explaining how advantages like extra space or amenities provide value. Sales staff should identify guest needs through questioning and cues, then recommend upgrades by reinforcing needs and highlighting relevant benefits. Addressing price or other resistance respectfully can help close the sale or gracefully keep the original booking. Regular upselling training helps front desk agents improve skills and financial performance.
The document introduces an individual learning portfolio to help track formal and informal learning. It states that as the work world changes, learning and acquiring new skills through behavior change is necessary. The learning portfolio can then link learning to job success by having the user list learning objectives, the actions taken to achieve them, what was learned, and how it can be applied to their job and development.
El documento presenta un seminario para el personal de recepción de un hotel. La primera sesión incluye una introducción al objetivo del programa de mejorar el servicio al cliente y aumentar las ventas. La segunda sesión describe el proceso de ventas, que incluye impactar al cliente, descubrir sus necesidades, vender los beneficios de la habitación, llegar a un acuerdo y sugerir productos adicionales. El programa busca mejorar la experiencia del cliente y generar mayores ingresos para el hotel.
The document provides training on upselling techniques for hotel staff. It discusses identifying sales opportunities, building rapport with guests, matching guests' needs to products, and making recommendations confidently. While some guests may say "no" to suggestions, staff should not be scared of objections but handle them confidently by having answers prepared for why a suggestion was made. The goal of upselling is to increase guest satisfaction and hotel revenue, not to make guests uncomfortable.
This document provides training on upselling techniques for hotel front office staff. It discusses identifying sales opportunities, building rapport with guests, understanding guest needs, and matching needs to appropriate room types or services. Key aspects of upselling include using powerful language to describe benefits, handling objections confidently, recognizing buying signals, and checking in on guest satisfaction after the sale. While the goal is to increase sales, it is important to focus first on caring for the guest and ensuring their needs are met. Staff should be prepared to overcome objections with knowledge and avoid taking 'no' personally, as the priority is providing excellent service and repeat business.
Suggestive selling and up-selling are techniques used to increase sales and average customer purchases. Suggestive selling involves recommending additional products to suit customers' needs, while up-selling focuses on persuading customers to upgrade to higher-cost items. Examples include fast food restaurants asking customers if they want fries with their burger or gaming centers offering longer play times at a discount. To be effective, salespeople must know their products thoroughly and pay attention to customers' reactions, addressing the host first and suggesting appropriate additional purchases discreetly. The goal is developing long-term relationships and repeat customers rather than just maximizing one-time sales.
The document discusses upselling at hotel front desks. It aims to improve guest satisfaction and increase revenue by convincing guests to purchase higher room categories. Upselling involves introducing guests to superior room options they may not have considered. The key is explaining how advantages like extra space or amenities provide value. Sales staff should identify guest needs through questioning and cues, then recommend upgrades by reinforcing needs and highlighting relevant benefits. Addressing price or other resistance respectfully can help close the sale or gracefully keep the original booking. Regular upselling training helps front desk agents improve skills and financial performance.
The document introduces an individual learning portfolio to help track formal and informal learning. It states that as the work world changes, learning and acquiring new skills through behavior change is necessary. The learning portfolio can then link learning to job success by having the user list learning objectives, the actions taken to achieve them, what was learned, and how it can be applied to their job and development.
El documento presenta un seminario para el personal de recepción de un hotel. La primera sesión incluye una introducción al objetivo del programa de mejorar el servicio al cliente y aumentar las ventas. La segunda sesión describe el proceso de ventas, que incluye impactar al cliente, descubrir sus necesidades, vender los beneficios de la habitación, llegar a un acuerdo y sugerir productos adicionales. El programa busca mejorar la experiencia del cliente y generar mayores ingresos para el hotel.
Chapter 2 individual learning and behaviourPooja Sakhla
This document discusses various theories and models of learning including:
1. Classical conditioning which associates an unconditioned stimulus with a conditioned stimulus.
2. Operant conditioning where behavior is modified through reinforcement or punishment.
3. Cognitive learning theories which focus on mental processes like attention, memory, and problem-solving.
4. Social learning theories that emphasize learning through observation and modeling behaviors.
It also describes different learning styles including divergers, convergers, accommodators, and assimilators based on how people perceive and process information. Reinforcement and behavior modification aim to increase desired behaviors through consequences like rewards or praise.
This document summarizes the key points of an article that argues hotels can achieve higher revenue through effective upselling techniques rather than believing there is a price ceiling. It discusses how upselling, when done correctly to meet guests' needs, can improve guest satisfaction, loyalty and reviews. It also notes that upselling training programs can increase staff performance and job satisfaction while reducing turnover. The document advocates for continuous, long-term upselling programs partnered with expert consultants to ensure optimal revenues and growth over time.
This document discusses individual learning and defines key related concepts. It begins by defining learning as a relatively permanent change in behavior resulting from experience. It then defines individuals as the smallest units that make up society and notes that while individuals have shared characteristics as members of a group, they also have unique attributes. The document goes on to describe individual learning as the capacity to build knowledge through personal reflection and experience, mediated by interactions with others and the environment. It asserts that while social context provides support, learning itself is an individual process. The document then discusses various factors that influence individual learning, such as biographical characteristics, abilities, personality and learning theories.
This PowerPoint was used during a webinar to explain online education and the various opportunities available. It is intended for anyone new to online learning.
See the presentation at YouTube for free
https://www.youtube.com/watch?v=lfIjsQmU_Ic&list=PLOkFrU7HSFZWjwokjOLnu8KXzxzk3VUXo&index=3.
Identifying Sales Opportunities Throughout the Customer LifecycleHeinz Marketing Inc
This document provides tips for identifying sales opportunities throughout the customer lifecycle. It discusses:
1) Understanding customers and their needs, both explicitly and implicitly, helps uncover natural upsell opportunities.
2) Mapping the customer journey, including their problems, desired outcomes, buying process, and points of influence, helps engage customers at each stage.
3) Managing customer success, communities, evangelism, referrals, upsells, renewals, saves, and win-backs provides ongoing opportunities for growth in the relationship.
Individual learning involves developing relationships between the facilitator and learner focusing on the learner's goals, learning style, and context. Mentoring is a mutually beneficial relationship where an experienced person helps a less experienced person achieve their goals. Coaching unlocks a learner's potential through feedback and modeling to help them achieve their goals and bridge gaps. A tutor works with an individual to develop skills and knowledge by addressing areas of misunderstanding or gaps in required versus actual skills.
For a corporate IT organization to create business value, then it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality services, support, and customer service; and effective financial stewardship.
This document provides an overview of up-selling skills for food and beverage servers. It defines up-selling as a technique to increase revenues without increasing the number of customers by raising the average guest check total. It distinguishes up-selling from cross-selling and suggestive selling. The document recommends that servers understand customer psychology, know the menu thoroughly, and express recommendations professionally and ethically to prioritize customer satisfaction over short-term sales goals. The goal of up-selling, it stresses, is to develop long-term, loyal customer relationships.
The document discusses the importance of cooperation between the front office and housekeeping departments in a hotel. It outlines several ways the two departments communicate and share information, such as the front office informing housekeeping of any special requests from guests and housekeeping providing regular status reports on cleaned rooms to the front office. Maintaining open communication through sharing occupancy reports, room status updates, and other documents helps ensure guest rooms are properly prepared and cleaned each day.
How to use your CRM for upselling and cross-sellingRedspire Ltd
To successfully use a CRM for upselling and cross-selling, focus on understanding customer needs and insights rather than just the software. Most CRM projects fail due to a lack of customer understanding. Cross-selling increases revenue through related products while up-selling boosts margins by selling higher-value offerings to existing customers. Tips for success include identifying patterns in customer data, getting team input on effective techniques, focusing on human factors rather than just database segments, sharing best practices, and automating those practices.
The document discusses the importance of suggestive selling in restaurants. It notes that 70% of guests do not know what they will order when they arrive. Suggestive selling allows servers to increase guest satisfaction and spending by recommending dishes based on their needs and wants. It provides tips for servers on how to effectively suggest items to guests through identifying wants and needs, making sales presentations while handling objections, and asking for the sale. Suggestive selling is a win-win approach that benefits both guests through new discoveries and restaurants through increased orders.
The document discusses the functions and operations of a hotel front office. It outlines the roles of the front office manager and front office assistant. The front office is responsible for room reservations, check-ins, handling guest requests and complaints, processing payments, and coordinating with other hotel departments. The front office assistant's primary duties involve greeting guests, assigning rooms, taking reservations, and assisting guests with various requests and services.
The front office is the nerve center of the hotel and oversees key functions like check-in, bell services, and guest relations. It can be divided into 5 areas: reception, bell services, mail/information, concierge, and cashiers/night auditors. Room clerks maintain the room rack to track occupancy and availability, check reservations, and notify housekeeping and operators when guests check-out. The registration process categorizes guests as groups, reservations, or walk-ins. Other front office roles include doormen, bellmen, elevator operators, and mail/information clerks. Automation has been sought to improve efficiency of front office, reservation, and accounting functions.
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
This document provides information about conducting a SWOT analysis including definitions of its key parts. A SWOT analysis involves analyzing internal strengths and weaknesses as well as external opportunities and threats. It is used as a planning tool to understand these factors for a project, business or organization. The document outlines the steps to conduct a SWOT analysis which are to analyze the internal and external environment, perform the analysis and document it, and prepare action plans. Potential pitfalls and tips for effective SWOT analysis are also discussed.
Even if you already know what a SWOT analysis is and what it’s used for, it can be tough to translate that information into something you can action.
It can also be hard to examine your own business with a critical eye if you’re not entirely sure what you should be examining.
Reading an example SWOT analysis for a business that is either in your industry or based on a comparable business model can help get you started.
All of our SWOT analysis examples are based on real businesses that we’ve featured in our gallery of free sample business plans on bplans.com
The following 6 examples are
broken into three parts:
1. A quick introduction to the company.
2. The company’s SWOT analysis.
3. Some potential growth strategies for the company based on what’s revealed by the SWOT analysis.
Kane Russell discusses how to create effective SMS calls to action. He outlines four key ingredients: 1) compliance with regulations, 2) incentives to motivate consumers, 3) clarity to avoid confusion, and 4) a mobile-specific strategy. An effective call to action also requires a "secret sauce" of aligning with the brand's overall strategy. He provides examples and emphasizes that SMS is best used to enhance cross-channel mobile experiences.
Investor Presentation of Solution Based Training Strategy Hint Creative Group
Overview of SFL process and solution based business model detailing market opportunity for effective sales training. Transforming thousands of sales professionals from an analog to digital sales process, with our world-class sales training.
Invest in development of a 5-star all inclusive beach resort & spa near Cartagena, Colombia. Book early to receive valuable incentives.
Experienced team of developers, architects, hotel managers. Hotel will be operated by one of the top brands in the luxury all-inclusive hotel category
Chapter 2 individual learning and behaviourPooja Sakhla
This document discusses various theories and models of learning including:
1. Classical conditioning which associates an unconditioned stimulus with a conditioned stimulus.
2. Operant conditioning where behavior is modified through reinforcement or punishment.
3. Cognitive learning theories which focus on mental processes like attention, memory, and problem-solving.
4. Social learning theories that emphasize learning through observation and modeling behaviors.
It also describes different learning styles including divergers, convergers, accommodators, and assimilators based on how people perceive and process information. Reinforcement and behavior modification aim to increase desired behaviors through consequences like rewards or praise.
This document summarizes the key points of an article that argues hotels can achieve higher revenue through effective upselling techniques rather than believing there is a price ceiling. It discusses how upselling, when done correctly to meet guests' needs, can improve guest satisfaction, loyalty and reviews. It also notes that upselling training programs can increase staff performance and job satisfaction while reducing turnover. The document advocates for continuous, long-term upselling programs partnered with expert consultants to ensure optimal revenues and growth over time.
This document discusses individual learning and defines key related concepts. It begins by defining learning as a relatively permanent change in behavior resulting from experience. It then defines individuals as the smallest units that make up society and notes that while individuals have shared characteristics as members of a group, they also have unique attributes. The document goes on to describe individual learning as the capacity to build knowledge through personal reflection and experience, mediated by interactions with others and the environment. It asserts that while social context provides support, learning itself is an individual process. The document then discusses various factors that influence individual learning, such as biographical characteristics, abilities, personality and learning theories.
This PowerPoint was used during a webinar to explain online education and the various opportunities available. It is intended for anyone new to online learning.
See the presentation at YouTube for free
https://www.youtube.com/watch?v=lfIjsQmU_Ic&list=PLOkFrU7HSFZWjwokjOLnu8KXzxzk3VUXo&index=3.
Identifying Sales Opportunities Throughout the Customer LifecycleHeinz Marketing Inc
This document provides tips for identifying sales opportunities throughout the customer lifecycle. It discusses:
1) Understanding customers and their needs, both explicitly and implicitly, helps uncover natural upsell opportunities.
2) Mapping the customer journey, including their problems, desired outcomes, buying process, and points of influence, helps engage customers at each stage.
3) Managing customer success, communities, evangelism, referrals, upsells, renewals, saves, and win-backs provides ongoing opportunities for growth in the relationship.
Individual learning involves developing relationships between the facilitator and learner focusing on the learner's goals, learning style, and context. Mentoring is a mutually beneficial relationship where an experienced person helps a less experienced person achieve their goals. Coaching unlocks a learner's potential through feedback and modeling to help them achieve their goals and bridge gaps. A tutor works with an individual to develop skills and knowledge by addressing areas of misunderstanding or gaps in required versus actual skills.
For a corporate IT organization to create business value, then it needs to focus on things beyond the IT infrastructure, including: understanding customer needs and wants; delivering high quality services, support, and customer service; and effective financial stewardship.
This document provides an overview of up-selling skills for food and beverage servers. It defines up-selling as a technique to increase revenues without increasing the number of customers by raising the average guest check total. It distinguishes up-selling from cross-selling and suggestive selling. The document recommends that servers understand customer psychology, know the menu thoroughly, and express recommendations professionally and ethically to prioritize customer satisfaction over short-term sales goals. The goal of up-selling, it stresses, is to develop long-term, loyal customer relationships.
The document discusses the importance of cooperation between the front office and housekeeping departments in a hotel. It outlines several ways the two departments communicate and share information, such as the front office informing housekeeping of any special requests from guests and housekeeping providing regular status reports on cleaned rooms to the front office. Maintaining open communication through sharing occupancy reports, room status updates, and other documents helps ensure guest rooms are properly prepared and cleaned each day.
How to use your CRM for upselling and cross-sellingRedspire Ltd
To successfully use a CRM for upselling and cross-selling, focus on understanding customer needs and insights rather than just the software. Most CRM projects fail due to a lack of customer understanding. Cross-selling increases revenue through related products while up-selling boosts margins by selling higher-value offerings to existing customers. Tips for success include identifying patterns in customer data, getting team input on effective techniques, focusing on human factors rather than just database segments, sharing best practices, and automating those practices.
The document discusses the importance of suggestive selling in restaurants. It notes that 70% of guests do not know what they will order when they arrive. Suggestive selling allows servers to increase guest satisfaction and spending by recommending dishes based on their needs and wants. It provides tips for servers on how to effectively suggest items to guests through identifying wants and needs, making sales presentations while handling objections, and asking for the sale. Suggestive selling is a win-win approach that benefits both guests through new discoveries and restaurants through increased orders.
The document discusses the functions and operations of a hotel front office. It outlines the roles of the front office manager and front office assistant. The front office is responsible for room reservations, check-ins, handling guest requests and complaints, processing payments, and coordinating with other hotel departments. The front office assistant's primary duties involve greeting guests, assigning rooms, taking reservations, and assisting guests with various requests and services.
The front office is the nerve center of the hotel and oversees key functions like check-in, bell services, and guest relations. It can be divided into 5 areas: reception, bell services, mail/information, concierge, and cashiers/night auditors. Room clerks maintain the room rack to track occupancy and availability, check reservations, and notify housekeeping and operators when guests check-out. The registration process categorizes guests as groups, reservations, or walk-ins. Other front office roles include doormen, bellmen, elevator operators, and mail/information clerks. Automation has been sought to improve efficiency of front office, reservation, and accounting functions.
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
This document provides information about conducting a SWOT analysis including definitions of its key parts. A SWOT analysis involves analyzing internal strengths and weaknesses as well as external opportunities and threats. It is used as a planning tool to understand these factors for a project, business or organization. The document outlines the steps to conduct a SWOT analysis which are to analyze the internal and external environment, perform the analysis and document it, and prepare action plans. Potential pitfalls and tips for effective SWOT analysis are also discussed.
Even if you already know what a SWOT analysis is and what it’s used for, it can be tough to translate that information into something you can action.
It can also be hard to examine your own business with a critical eye if you’re not entirely sure what you should be examining.
Reading an example SWOT analysis for a business that is either in your industry or based on a comparable business model can help get you started.
All of our SWOT analysis examples are based on real businesses that we’ve featured in our gallery of free sample business plans on bplans.com
The following 6 examples are
broken into three parts:
1. A quick introduction to the company.
2. The company’s SWOT analysis.
3. Some potential growth strategies for the company based on what’s revealed by the SWOT analysis.
Kane Russell discusses how to create effective SMS calls to action. He outlines four key ingredients: 1) compliance with regulations, 2) incentives to motivate consumers, 3) clarity to avoid confusion, and 4) a mobile-specific strategy. An effective call to action also requires a "secret sauce" of aligning with the brand's overall strategy. He provides examples and emphasizes that SMS is best used to enhance cross-channel mobile experiences.
Investor Presentation of Solution Based Training Strategy Hint Creative Group
Overview of SFL process and solution based business model detailing market opportunity for effective sales training. Transforming thousands of sales professionals from an analog to digital sales process, with our world-class sales training.
Invest in development of a 5-star all inclusive beach resort & spa near Cartagena, Colombia. Book early to receive valuable incentives.
Experienced team of developers, architects, hotel managers. Hotel will be operated by one of the top brands in the luxury all-inclusive hotel category
ViziNova is an international e-commerce firm that uses network marketing to share mobile apps, online marketing, and retail sales. Founded in 2014 in Guadalajara, Mexico, it is led by Alejandro Rodriguez Alvidrez, who has over 25 years experience in marketing and network marketing. ViziNova operates through regional Asian offices in Dubai and provides digital products and business opportunities through its network marketing model.
Our Mission is to be the finest and most respected High-Tech Advertising Network Marketing firm in the world, that centers around solutions to Human Innovation, guided by Quality, Integrity and Productivity.
Our Vision is focused on your success, with high-tech products and marketing services you can be proud to share with your friends and loved ones, an online University training system second to none, and a customer support base for 9 languages and counting, your satisfaction is the measure of our success. At ViziNova, we are here for you!
Bản trình bày chi tiết về dự án VIZINOVAVIZINOVA INC
ViziNova is a High-tech international E-Commerce firm that uses the power of the Personal Relationship Network Marketing model to share with a global community the latest and most exclusive mobile Apps for Telecommunication, Gaming and Personal Growth, plus Online Digital Marketing and Online E-Commerce Retail sales.
Business Opportunity for a service that is only $5 monthly for unlimited storage space for all types of digital electronic files (video, documents, etc.)
The document presents a project for a new call center company in Uruguay called Call Center Costa de Oro International. The company aims to expand to a new larger office with 16 new jobs, attract regional clients in Uruguay, and become the top call center provider in Uruguay within 5 years. It outlines the business strategy, competition, goals, financial projections, and risks and benefits of the project.
Basics of Internet & Social Media Marketing in the Hotel IndustryMarc Sontag
1) Imocom Hotels and Resorts implemented an internet and social media marketing strategy to promote its luxury resorts in Portugal.
2) The strategy included redesigning the company website, increasing search engine optimization, growing social media followers on Facebook and Twitter, engaging customers through blogs and contests, and integrating marketing channels.
3) The results of this strategy included a significant increase in website traffic, social media fans and followers, positive customer reviews, and conversions leading to a higher percentage of reservations.
The document presents an online home base relationship marketing business called TharwaLive that provides health and wellness products through a direct sales model. It outlines TharwaLive's founding, past success distributing over $150,000, and compensation plan that can generate hundreds of thousands in monthly income. Becoming an active associate for $50 allows one to join TharwaLive's business opportunity and work towards financial freedom and one's goals.
This document promotes Turbo Wealth, a business coaching program, and its founder Paul Avins. The summary is:
(1) Turbo Wealth teaches entrepreneurs how to get rich through business quickly through business growth communities and world-class training.
(2) Paul Avins is the founder of Turbo Wealth and several other companies, and draws from his experience as an author, speaker, and award-winning coach to train over 1 million entrepreneurs.
(3) The program emphasizes leveraging trends like global entrepreneurship and technology to start a revolution through a collaborative business model that focuses on the right types of profitable customers and effective marketing strategies to achieve financial success and freedom.
Xotels is a revenue management outsourcing company that operates in 4 continents with over 50 hotels in 12 countries. They employ revenue management experts and use scientific and innovative techniques to achieve proven revenue growth for hotels, with examples showing growth rates ranging from 10-34% over 1-2 years for various hotels they have worked with. They incorporate a revenue manager as part of the hotel's management team to handle responsibilities like daily rate updates, group quotes, and communication of performance reports and strategy adjustments.
Stephane Bricault has over 20 years of experience in business development, operations management, and sales management. He currently serves as the Executive Director of Business Development and Marketing for the Sheraton Montreal Airport Hotel. Previously he held roles such as Corporate Business Sales Director for the W Montreal Hotel and Senior Marketing Manager for Aer Rianta International's duty free shops. He has a proven track record of improving key performance indicators, growing revenue, and boosting customer satisfaction scores.
Stephane Bricault has over 20 years of experience in business development, operations management, and sales management. He currently serves as the Executive Director of Business Development and Marketing for the Sheraton Montreal Airport Hotel. Previously he held roles such as Corporate Business Sales Director for the W Montreal Hotel and Senior Marketing Manager for Aer Rianta International's duty free shops. He has a proven track record of improving key performance indicators, growing revenue, and boosting customer satisfaction scores.
Ubit Cash is a decentralized cryptocurrency that allows for financial transactions without intermediaries. Users can trade with anyone in the world through their encrypted ubit wallet. The company aims to be a global e-commerce leader through direct selling and empowering distributors to achieve financial independence. The compensation plan includes bonuses for direct referrals, building teams to earn binary bonuses, and achieving different levels like Sapphire and Ruby based on business volume on weaker sides of the network. Higher tiers like Crown Diamond provide larger daily caps and rewards for building large organizations on both sides.
Carfinco Financial Group Inc. is a uniquely positioned auto finance company that has delivered consistent 20% annual growth. It provides financing to "non-prime" credit customers through over 1,600 dealer partnerships across Canada. Carfinco has refined credit risk management practices and vertically integrated operations that have supported strong and growing financial returns, including impressive annual returns on equity of over 50%. The leadership team emphasizes continued growth and maintaining dividend payments.
This document summarizes the key aspects of the Ubit Cash cryptocurrency and marketing opportunity. Ubit Cash is a decentralized cryptocurrency secured through 256-bit encryption. It allows users to conduct financial transactions globally without intermediaries. The opportunity involves different package levels that provide daily bonuses and commissions from sponsoring others. Higher package levels provide higher matching bonuses across multiple generations. The compensation plan aims to reward participants for building large organizations on both their left and right sides.
Jeanette Eddery is seeking a management position utilizing over 30 years of experience in hotel sales, marketing, budgeting and leadership. She has extensive experience as Director of Sales and Marketing at various hotels in San Diego, Atlanta, and Michigan. Her skills include project management, marketing, customer service, financial reconciliation, and training.
2. Our Work
Incrementa is a consulting company dedicated to develop
potential sell skills to key, Front Desk and Reservations staff,
in order to promote Up Selling guests to higher room
categories, generating incremental revenues for the hotel.
We have a positive proven record working with IHG,
Starwood, among many hotel chains, with more than 45
programs implemented in the USA, Mexico, Central and
South America.
Our objective is to provide the hotels and its staff with the
adequate tools to generate incremental revenues via Up Sell.
Our program includes:
Implementation of the Up Sell corporate strategy.
Training, coaching and follow up sessions.
Report and analysis of the results.
3. Proven Results – We increase your
actual Up Sell results !
Thanks to our programs Hotels have seen:
Average incremental revenues of 550% in their Up Sell
results.
Positive impact in RevPar and ADR.
Proven Track of Record with InterContinental
Average Up Sell Average Up Sell Average
Hotel Revenue per Month Revenue per Month Incremental % Increase
before Incrementa after Incrementa Revenue per Month
Atlanta $ 10,220.00 $ 25,540.00 $ 15,320.00 250%
Buenos Aires $ 8,125.00 $ 12,400.00 $ 4,275.00 153%
Cancun $ 3,809.00 $ 13,800.00 $ 9,991.00 362%
Cozumel $ 7,054.00 $ 38,103.00 $ 31,049.00 540%
Guadalajara $ 5,206.00 $ 19,106.00 $ 13,900.00 367%
Los Cabos $ 7,084.00 $ 12,600.00 $ 5,516.00 178%
Mexico City $ 4,600.00 $ 18,000.00 $ 13,400.00 391%
Monterrey $ 2,700.00 $ 7,180.00 $ 4,480.00 266%
Puerto Vallarta $ 855.00 $ 3,181.00 $ 2,326.00 372%
Rio de Janeiro $ 500.00 $ 13,140.00 $ 12,640.00 2628%
San Jose $ 19,437.00 $ 25,859.00 $ 6,422.00 133%
Santiago $ 1,085.00 $ 8,760.00 $ 7,675.00 807%
Sao Paulo $ 3,694.75 $ 14,701.00 $ 11,006.25 398%
Average $ 9,933.95 547%
4. Immediate Increase
An average increase of 138% in Up Sell revenues per
occupied room, immediately after our implementation.
Actual Results - Benchmark
Revenue Per Occ Revenue Per Occ
Hotel Room Before Room After % Increase
Incrementa Incrementa
Atlanta 1.18 3.18 169%
Buenos Aires 1.37 2.23 63%
Cancun 0.62 1.97 218%
Lima 0.65 3.29 406%
Mexico City 0.80 1.87 134%
Rio de Janeiro 0.20 1.37 585%
San Jose 2.14 4.29 100%
Santiago 0.15 1.64 993%
Sao Paulo 2.31 4.97 115%
Average 1.07 3.96 138%
5. Our Coverage
Positive track record in more
than 45 hotels through the
Americas.
Offices in Dallas, Mexico City
& Sao Paulo.
Training programs and
consultants available in
English, Spanish &
Portuguese.
Programs implemented in
hotels from 3 to 5 stars.
Worked with large hotel
chains, and independent
hotels affiliated to Leading,
Preferred & Virtuoso.
6. The Program
Is a highly successful training and consulting program,
designed to help properties increase their current Up Sell
revenues.
Guarantees the increase of Up Sell revenues, by
implementing the proper strategy, in which the FD staff will
learn how to sell the product.
Promotes professional development, converting the FD staff
in qualified sales people, capable of generating incremental
revenues for the hotel.
7. The Business Model – A win win
Situation!
Our trainings are based strictly on generating incremental revenues; if
your hotel does not see an increase on your actual results after our
implementation, the training is no cost to you.
How this works:
We implement the program with no initial cost to the hotel.
With our Shared Revenue option, your hotel pays for our training
and consultancy by sharing the incremental revenues that are
generated as a result of the implementation of the program.
Only the revenues that are made, above what you are currently
making, are considered incremental and only those are shared.
Our consultancy is covered by sharing these incremental revenues,
at 50/50 for 12 months.
If the hotel does not increase its current Up Sell revenues, then our
trainings are free of charge.
8. What's Included
Four days training for all your front desk staff.
Two one-day, on site follow up sessions every 4 months.
Category and revenue maximize consulting.
Up sell reporting training.
Implementation of Up Sell policies and commission structure.
9. Testimonials
“Jorge, I am sure you would love to see this graph !
We track Up Selling incremental revenues to Club and Suites, and the effect
after your training clearly shows on the hotel RevPar and ADR.”
Edwin VanRooijen, Director of Rooms, InterContinental Buckhead Atlanta
________________________
“Incrementa did an excellent job, providing professional and personalized
consulting and training services, that are undoubtedly visible in our up sell
results.
You can count on my recommendation of you as a person and the programs
you lead”.
Michael Hoeknudsen, Former GM, InterContinental Buenos Aires
Regional Director Operations IHG, Venezuela, Colombia, Peru & Ecuador
_________________________
“We have a very positive experience with Incrementa in Mexico, and have
been working with them for the last 3 years in all our hotels; we have been
very pleased with the shared revenue option, since there is no cost to us and
we only pay if actual up sell results are increased”
Julien Debarle – VP Operaciones, Grupo Presidente, Hoteles Presidente
InterContinental
11. Trained Hotels
InterContinental Hotels Camino Real Westin Hotels
Atlanta México City - Polanco Westin Lima
Monterrey México City - Pedregal
México City México City - Santa Fe Hoteles Libertador
Guadalajara México City - Aeropuerto Lima
San Jose del Cabo Guadalajara Cuzco
Ixtapa Guadalajara Expo
Puebla Monterrey Starwood Luxury Collection
Puerto Vallarta Tijuana Paracas
Merida Veracruz Tambo del Inka
Cancún
Cozumel Velas Hotels & Resorts Crowne Plaza
San Jose Costa Rica Grand Velas Riviera Maya Monterrey
Rio de Janeiro Grand Velas Riviera Nayarit
Sao Paulo Velas Vallarta Holiday Inn
Santiago Casa Velas Monterrey
Buenos Aires Puebla
Tivoli Hotels
Sao Paulo Mofarrej Fiesta Americana
México City - Reforma
Restaurantes Spoleto Guadalajara
México City Guadalajara Grand
12. Contact & References
Contacts: References:
Jorge A Bravo Julien Debarle
President & Managing Director VP Operations Mexico
OnlineSales@Incrementa.com Presidente InterContinental Hotels
Michael Hoeknudsen
VP Region Andina
InterContinental Hotels
Francisco Garcia
VP Regional
IHG Brasil
Guillermo Valencia
General Manager
Presidente InterContinental Mexico City