The document discusses key performance indicators (KPIs) for hotel porters. It provides examples of KPIs that could be used, including metrics for process efficiency, inputs/resources, outputs, leading indicators, lagging indicators, and outcomes. The document also outlines steps for creating KPIs for hotel porters, such as defining objectives, identifying key result areas, and ensuring KPIs are linked to strategy. Mistakes to avoid include having too many KPIs and ensuring KPIs change based on goals. Additional KPI materials can be found on the listed website.