This document discusses key performance indicators (KPIs) for a director of hotel operations position. It provides examples of KPIs, performance appraisal methods, and the key result areas (KRAs) that should be considered when establishing KPIs for this role. The document also outlines best practices for developing KPIs, such as linking them to organizational strategy and ensuring they empower employees. Visitors are directed to an external website for additional hotel operations KPI samples and performance management resources.