This document defines various terms used in the hotel industry related to distribution, pricing, revenue management, and reservations. Some key terms include:
- Average Daily Rate (ADR) - Revenue from room sales divided by rooms sold
- Best Available Rate (BAR) - The lowest published rate available to all guests
- Central Reservation System (CRS) - Software used to manage reservations across channels
- Revenue Per Available Room (RevPAR) - Daily room revenue divided by total available rooms
- Revenue Management System (RMS) - Software used to control inventory and pricing to maximize profits
The document provides concise definitions for over 50 common terms in areas such as pricing strategies, distribution channels, reservations systems, and performance
This document outlines the key activities and organizational structure of a hotel's front office department. It discusses functions like reservations, reception, bell services, concierge services, and the night audit process. The front office is responsible for welcoming guests, handling reservations and check-ins/outs, providing guest services, managing accounts and payments, and ensuring maximum revenue and customer satisfaction. Effective reservation management, revenue optimization, guest service, and use of property management systems are important concepts for the front office team.
This document discusses the key attributes required for front office staff. It lists attributes such as pleasant personality, personal hygiene, physical fitness, honesty, salesmanship, diplomacy, good memory, good communication skills, calmness, courtesy, loyalty, punctuality, and a smiling face. For each attribute, it provides further details on what is required and why it is important. For example, it states that personal hygiene includes being clean and fresh looking, brushing teeth twice a day, showering regularly, and shaving every day. Physical fitness is needed because front office staff must stand for 8-10 hours each day.
a presentation to explain the term room tariff, the basis of charging tariff, factors that make the rate go up or down. Also, the importance of tariff in success of a hotel in financial terms. Revenue management introduction.
The housekeeping department is responsible for cleaning rooms and public areas, bed making, linen management, laundry services, pest control, key control, safety and security, interior decoration, and room maintenance. These functions ensure overall cleanliness and an ambiance that promotes a congenial environment for guests. Good housekeeping is important for guest satisfaction, health and safety, staff productivity, and the hotel's financial success.
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
The document contains scanned images of various forms and documents commonly used in hotel front offices to help students learn concepts of hotel record keeping. It begins with demo formats from the Institute of Hotel Management in Hajipur, Bihar, India, which are old but relevant for learning. The rest of the document displays images of forms like room keys, luggage tags, maps, rate cards, parking tickets and more that were collected from hotels during student internships.
The document discusses the various departments and divisions within a hotel's organizational structure. It describes the key functions and areas of the front office, reservations, communications, housekeeping, food and beverage, sales and marketing, engineering and maintenance, human resources, and accounting divisions. Maintaining clear communication between departments is important for guest satisfaction, room status monitoring, and overall hotel operations.
This document outlines the key activities and organizational structure of a hotel's front office department. It discusses functions like reservations, reception, bell services, concierge services, and the night audit process. The front office is responsible for welcoming guests, handling reservations and check-ins/outs, providing guest services, managing accounts and payments, and ensuring maximum revenue and customer satisfaction. Effective reservation management, revenue optimization, guest service, and use of property management systems are important concepts for the front office team.
This document discusses the key attributes required for front office staff. It lists attributes such as pleasant personality, personal hygiene, physical fitness, honesty, salesmanship, diplomacy, good memory, good communication skills, calmness, courtesy, loyalty, punctuality, and a smiling face. For each attribute, it provides further details on what is required and why it is important. For example, it states that personal hygiene includes being clean and fresh looking, brushing teeth twice a day, showering regularly, and shaving every day. Physical fitness is needed because front office staff must stand for 8-10 hours each day.
a presentation to explain the term room tariff, the basis of charging tariff, factors that make the rate go up or down. Also, the importance of tariff in success of a hotel in financial terms. Revenue management introduction.
The housekeeping department is responsible for cleaning rooms and public areas, bed making, linen management, laundry services, pest control, key control, safety and security, interior decoration, and room maintenance. These functions ensure overall cleanliness and an ambiance that promotes a congenial environment for guests. Good housekeeping is important for guest satisfaction, health and safety, staff productivity, and the hotel's financial success.
Front office department of a hotel - It is the face of the hotel, the voice of a business.
It works 365 days, 24x7. The front office communicate and coordinate with all other departments of the hotel as well as external sources, running its operations day to operations smoothly to make the guest stay more comfortable through providing personalized, consistent standard services as per management policy
The document contains scanned images of various forms and documents commonly used in hotel front offices to help students learn concepts of hotel record keeping. It begins with demo formats from the Institute of Hotel Management in Hajipur, Bihar, India, which are old but relevant for learning. The rest of the document displays images of forms like room keys, luggage tags, maps, rate cards, parking tickets and more that were collected from hotels during student internships.
The document discusses the various departments and divisions within a hotel's organizational structure. It describes the key functions and areas of the front office, reservations, communications, housekeeping, food and beverage, sales and marketing, engineering and maintenance, human resources, and accounting divisions. Maintaining clear communication between departments is important for guest satisfaction, room status monitoring, and overall hotel operations.
Career Opportunities in Hospitality IndustryEunice Parcz
Hospitality is an industry composed of wide-range businesses that cater guests away from their homes.
Hi. You can reach me through my:
GMAIL: euniceparco @gmail.com
FB: Eunice Parcz
The front office staff at hotels play several important roles, including sales, problem solving, information provision, and coordination between departments. They are the face of the hotel and help build its image. Key attributes for front office staff include strong communication skills, product knowledge, diplomacy, and a desire to help guests. Front office staff coordinate closely with other departments like housekeeping, food and beverage, and maintenance to provide excellent guest service.
The document summarizes the roles and responsibilities of various positions within a hotel housekeeping department. It describes positions such as room attendants, who clean and prepare guest rooms; laundry attendants, who handle linen and laundry services; public area attendants, who clean public spaces; and housekeeping supervisors, who oversee housekeeping associates and ensure cleanliness standards are met. It provides details on the core tasks involved in each role.
The document outlines the key functions and operations of a hotel front office, including reservations, registration, room assignments, guest services, billing, and check-out procedures. It describes the roles of front office staff like the manager, reservation agents, and front desk attendants. It also covers important concepts like forecasting room availability, property management systems, and the stages of the guest cycle from pre-arrival to departure.
This document discusses hotel management and operations. It identifies several objectives, including understanding the basic management structure and organizational chart of a hotel. It describes different categories of hotel guests and the common aims of satisfying guests and running a profitable business. The document outlines various types of hotels including motor hotels, town hotels, resort hotels, tourist hotels, airport hotels, and beach hotels. It also describes the range of amenities hotels provide and factors that influence hotel prices and tariffs. Finally, it discusses key hotel departments and positions like front office, housekeeping, maintenance, and human resources as well as the duties and responsibilities of hotel general managers.
The document discusses a study text for front office operations from the Confederation of Tourism and Hospitality. It provides an overview of the modules contents including descriptions, learning outcomes, syllabus, assessment, and 9 chapters covering topics like reservations, check-in/out procedures, guest accounting, and more. The document gives details on what students will learn in each chapter and section of the course.
The document discusses hotel guest registration procedures. It describes the registration process, including gathering guest information, maintaining registration records, and different methods of record keeping like hard-bound registers, loose-leaf registers, and individual guest registration cards. It also outlines the importance of registration information, pre-registration activities, and post-registration steps like notifying other departments of guest arrivals and departures.
This document discusses various guest services provided at the front desk of a hotel. It covers handling of guest mail, messages, keys, guest paging, issuing safety deposit lockers, and procedures for guest room changes. It also addresses handling left luggage, wake-up calls, and resolving guest complaints. The importance of delivering these services professionally and resolving any guest issues is emphasized.
introduction to hotel facility planning : planning of hotels Dr. Bhavya Khamesra
This document provides an overview of facility planning for hotels. It discusses the importance of facilities in the hospitality industry and how they affect hotel classification. There are three types of functional areas: guest accommodation, public areas, and service/administrative areas. The document outlines factors to consider for each area such as amenities, layout, and design. It also discusses types of construction, costs, feasibility studies, and calculations for room rates, operating expenses, and projected profits. The goal of facility planning is to create an attractive, comfortable, and efficient hotel environment for guests and staff.
this slides discuss about the various staff in housekeeping department, their duties and responsibilities, hierarchy of the department, layout of the department, etc
This document provides an overview of hotel front office accounting. It defines accounting and discusses the purpose of accounting in providing financial information to a company. It also discusses key accounting terms and concepts like assets, liabilities, owner's equity, debits, credits, accounts receivable, accounts payable, retained earnings, and the uniform system of accounts for the lodging industry. The document then explains the major functions of front office accounting including maintaining guest and non-guest accounts, tracking financial transactions, and providing management information.
CRS is web-based software that travel agencies and travel management companies. It conduct the transactions related to air travel, hotels, car rental, and other activities.
Forecasting is a technique that uses historical data as inputs to make informed estimates that are predictive in determining the direction of future trends. Businesses utilize forecasting to determine how to allocate their budgets or plan for anticipated expenses for an upcoming period of time.
Hospitality law governs businesses in the food, travel, and lodging industries. It encompasses a variety of legal areas including contracts, torts, antitrust law, and more. Key aspects of hospitality law include duties of hotels and restaurants to guests, food and safety regulations, liquor liability, discrimination laws, and contractual obligations. Proper understanding and management of legal issues is important for minimizing risk in the hospitality industry.
This document provides definitions for many common revenue management terms used in the hotel industry. It defines terms related to rates like average daily rate (ADR), occupancy, and revenue per available room (RevPAR). It also defines terms used in forecasting demand and optimizing pricing like booking curve, pace, and displacement analysis. Additionally, it covers distribution channel terms like online travel agencies (OTAs), central reservation systems (CRS), and global distribution systems (GDS). Finally, it touches on performance metrics like average rate index (ARI), market penetration index (MPI), and total revenue per available room (TrevPAR).
The document summarizes the features of Vertical Booking, which it describes as the world's most feature-rich hotel CRS platform. It provides a complete booking platform for independent hotels and brand properties, optimizing the guest booking journey from search to booking for increased conversion. Key features highlighted include booking engine tools, upselling tools, a channel manager, GDS management, spa booking, rate intelligence, and a CRO and DMS.
Career Opportunities in Hospitality IndustryEunice Parcz
Hospitality is an industry composed of wide-range businesses that cater guests away from their homes.
Hi. You can reach me through my:
GMAIL: euniceparco @gmail.com
FB: Eunice Parcz
The front office staff at hotels play several important roles, including sales, problem solving, information provision, and coordination between departments. They are the face of the hotel and help build its image. Key attributes for front office staff include strong communication skills, product knowledge, diplomacy, and a desire to help guests. Front office staff coordinate closely with other departments like housekeeping, food and beverage, and maintenance to provide excellent guest service.
The document summarizes the roles and responsibilities of various positions within a hotel housekeeping department. It describes positions such as room attendants, who clean and prepare guest rooms; laundry attendants, who handle linen and laundry services; public area attendants, who clean public spaces; and housekeeping supervisors, who oversee housekeeping associates and ensure cleanliness standards are met. It provides details on the core tasks involved in each role.
The document outlines the key functions and operations of a hotel front office, including reservations, registration, room assignments, guest services, billing, and check-out procedures. It describes the roles of front office staff like the manager, reservation agents, and front desk attendants. It also covers important concepts like forecasting room availability, property management systems, and the stages of the guest cycle from pre-arrival to departure.
This document discusses hotel management and operations. It identifies several objectives, including understanding the basic management structure and organizational chart of a hotel. It describes different categories of hotel guests and the common aims of satisfying guests and running a profitable business. The document outlines various types of hotels including motor hotels, town hotels, resort hotels, tourist hotels, airport hotels, and beach hotels. It also describes the range of amenities hotels provide and factors that influence hotel prices and tariffs. Finally, it discusses key hotel departments and positions like front office, housekeeping, maintenance, and human resources as well as the duties and responsibilities of hotel general managers.
The document discusses a study text for front office operations from the Confederation of Tourism and Hospitality. It provides an overview of the modules contents including descriptions, learning outcomes, syllabus, assessment, and 9 chapters covering topics like reservations, check-in/out procedures, guest accounting, and more. The document gives details on what students will learn in each chapter and section of the course.
The document discusses hotel guest registration procedures. It describes the registration process, including gathering guest information, maintaining registration records, and different methods of record keeping like hard-bound registers, loose-leaf registers, and individual guest registration cards. It also outlines the importance of registration information, pre-registration activities, and post-registration steps like notifying other departments of guest arrivals and departures.
This document discusses various guest services provided at the front desk of a hotel. It covers handling of guest mail, messages, keys, guest paging, issuing safety deposit lockers, and procedures for guest room changes. It also addresses handling left luggage, wake-up calls, and resolving guest complaints. The importance of delivering these services professionally and resolving any guest issues is emphasized.
introduction to hotel facility planning : planning of hotels Dr. Bhavya Khamesra
This document provides an overview of facility planning for hotels. It discusses the importance of facilities in the hospitality industry and how they affect hotel classification. There are three types of functional areas: guest accommodation, public areas, and service/administrative areas. The document outlines factors to consider for each area such as amenities, layout, and design. It also discusses types of construction, costs, feasibility studies, and calculations for room rates, operating expenses, and projected profits. The goal of facility planning is to create an attractive, comfortable, and efficient hotel environment for guests and staff.
this slides discuss about the various staff in housekeeping department, their duties and responsibilities, hierarchy of the department, layout of the department, etc
This document provides an overview of hotel front office accounting. It defines accounting and discusses the purpose of accounting in providing financial information to a company. It also discusses key accounting terms and concepts like assets, liabilities, owner's equity, debits, credits, accounts receivable, accounts payable, retained earnings, and the uniform system of accounts for the lodging industry. The document then explains the major functions of front office accounting including maintaining guest and non-guest accounts, tracking financial transactions, and providing management information.
CRS is web-based software that travel agencies and travel management companies. It conduct the transactions related to air travel, hotels, car rental, and other activities.
Forecasting is a technique that uses historical data as inputs to make informed estimates that are predictive in determining the direction of future trends. Businesses utilize forecasting to determine how to allocate their budgets or plan for anticipated expenses for an upcoming period of time.
Hospitality law governs businesses in the food, travel, and lodging industries. It encompasses a variety of legal areas including contracts, torts, antitrust law, and more. Key aspects of hospitality law include duties of hotels and restaurants to guests, food and safety regulations, liquor liability, discrimination laws, and contractual obligations. Proper understanding and management of legal issues is important for minimizing risk in the hospitality industry.
This document provides definitions for many common revenue management terms used in the hotel industry. It defines terms related to rates like average daily rate (ADR), occupancy, and revenue per available room (RevPAR). It also defines terms used in forecasting demand and optimizing pricing like booking curve, pace, and displacement analysis. Additionally, it covers distribution channel terms like online travel agencies (OTAs), central reservation systems (CRS), and global distribution systems (GDS). Finally, it touches on performance metrics like average rate index (ARI), market penetration index (MPI), and total revenue per available room (TrevPAR).
The document summarizes the features of Vertical Booking, which it describes as the world's most feature-rich hotel CRS platform. It provides a complete booking platform for independent hotels and brand properties, optimizing the guest booking journey from search to booking for increased conversion. Key features highlighted include booking engine tools, upselling tools, a channel manager, GDS management, spa booking, rate intelligence, and a CRO and DMS.
Groupy provides hotel contracting software can manage the most complicated rates, supplements, inventory, special offers, and minimum stay rules; all enhancing your ability to be competitive. The system gives live, accurate costs and availability for all types of hotel contracts. Furthermore, short-term offers and rate overrides are supported enabling you to sell the latest product.
We have developed a full-fledged module for hotel contracting which enables hotels to provide even small details, so that your customers or agents will be able to check even minor details, ultimately guiding them for the selection of hotels.
Amadeus Hotel Search API - FlightsLogic.pptxPaulRazvan4
FlightsLogic offers seamless hotel booking API solutions to travel agencies. Their smartest hotel API unifies all hotel providers into one API feed, removing the need for travel organizations to integrate several supplier APIs. Currently, the company provides 900,000 hotel inventory API with unique properties so that travel agents may provide diversity to their consumers.
Central Reservation System | CRS Hotel.pptxkittylitter713
Travelopro is an Award-Winning Travel Software Company that delivers a central reservation system for hotels, car rentals, transfers, and other services online. Travelopro CRS can help you centrally manage your portfolio’s availabilities, rates, and reservations. Our Central Reservations System allows users to manage reservations for all properties in their group from one central location. For more details, Please visit our website: https://www.travelopro.com/central-reservation-system.php
Chapter 04 Managing Front Office Operations HOT 333Syed Qasim Anwar
The document discusses various aspects of hotel reservations including:
- Types of reservations like guaranteed reservations using prepayment, payment cards, advance deposits, vouchers, corporate rates, and non-guaranteed reservations.
- The roles and activities of the reservations, sales, and revenue management departments including creating reservation records, reports, managing room availability, and group reservations.
- Distribution channels for reservations like property, central reservations systems, internet, and global distribution systems.
- Considerations for reservations like legal implications, promotional packages, potential problems, and the increasing role of e-commerce.
Trawex provides Hotel GDS, Hotel Global Distribution System, Hotel GDS System to the global travel agencies, tour operators and travel companies.
For more details, Please visit our website:
https://www.trawex.com/hotel-gds.php
The major GDS systems are Amadeus, Sabre, Galileo, Worldspan, Apollo, and Pegasus. They store and process data from hotels, airlines, and other distributors. A GDS provides a single point of entry for travel agents to book hotel rooms, reaching a larger number of clients. It is especially useful for hotels that want to attract corporate travelers, as many businesses book travel through agents. While airlines have sought to circumvent GDS fees by selling directly online, GDS still plays a key role in distributing travel products and services like flights, hotels, and rental cars through travel agencies.
Global GDS Provides Hotel Global Distribution System (GDS), its a centralized reservation platform that connects hotels around the world with travel agencies and other travel-related businesses. Travel agents and online travel agencies (OTAs) can use the GDS system to find the best rates and availability for their customers, making the booking process more efficient and convenient for both parties.
For more details, Pls visit our website:
https://www.trawex.com/hotel-gds.php
Hotel Distribution Services Software – TripFro
Hotel Distribution Services
Whether you are a hotel property, hotel chain, representation company, or aggregator, TripFro provides solutions to help distribute and sell your content. We present bookers with rich, accurate, and diverse hotel content while helping your goods stand out in both the market and in front of customers.
What Is Hotel Distribution?
Hotel distribution refers to the complicated web of internet-based channels through which customers book rooms with hotels. Customers go through a variation of booking channels depending on their intent, loyalty status, and trip purpose. These channels include:
• Online travel agencies
• Travel management companies
• Tour operators
• Corporate self-booking
• Travel agents
• Hotel websites
Today, Customers use both traditional and online portals to book, which means hoteliers are constantly faced with one main challenge: maximizing their hotel distribution strategy in order to get in front of the right guests, at the right time.
How Hotel Distribution Works
Generally, only loyal customers come to book a hotel room directly via a brand’s website. Others, be it leisure or business travelers, follow different routes, either by using online travel companies or delegating the booking process to TMCs. But there’s also an underlying layer to online hotel distribution, where data move through a hotel’s own property management system and major distribution channels such as GDS and metasearch.
Previously, we’ve published an composition on airline distribution to visibly explain the connection between a user and an airline. This time, we’re focus to show what happens behind the scenes of one of the most complex processes in the whole hotel industry.
What is a Hotel Distribution Strategy?
Hotel distribution strategy refers to the join of channels through which you sell hotel rooms. Often, this strategy will be based on the acquisition price per customer of the various channels through which you can reach your customers.
These channels include:
• Online Travel Agencies (OTAs), like Booking, Expedia, or Agoda;
• Hotel direct channels: website, phone, emails, social media;
• GDS – Global Distribution Systems;
• Wholesalers
• Destination Marketing Organizations (DMO);
• Offline bookings, like walk-ins
What Is Distribution Management?
Distribution management is the activity used to oversee the movement of goods from supplier to manufacturer to wholesaler or retailer and finally to the end consumer. Numerous activities and processes are involved, including raw product vendor management, packaging, warehousing, inventory, supply chain, logistics and frequently even blockchain.
Choosing a Distribution Management System
Choosing the right distribution management system for your organization depends a special deal on your organization’s distribution goals and challenges. https://www.tripfro.com/hotel-distribution-services-software.php
Travelopro offers a global booking extranet for travel companies worldwide. With Travelopro hotel extranet, you can simply increase productivity and also increase customer loyalty. For more details, please visit our website: https://www.travelopro.com/booking-extranet.php
Travelopro is an Award-Winning Travel Software Company, delivering central reservation system for hotels, car rentals, transfers and other services online. Travelopro CRS connects and empowers you to sell your inventory through all of your sales channels like B2B/B2C including online travel agencies (OTAs).
For more details, Pls visit our Website:
https://www.travelopro.com/central-reservation-system.php
TripFro is a web-based central reservation system that enables a chain or group hotel to effectively manage reservations, inventory, rates and guest information centrally.
Travelopro provides Hotel CRS Software, CRS System Software, CRS GDS to travel agencies, tour operators, and travel companies globally. Using the Hotel CRS Software, hotels are able to reach travelers managers on a worldwide scale. Reservations on the hotel's website may come from several sources, which will appear in the system through the interface.
Hotel Extranet Booking System| Hotel Extranet .pptxAryaVarta1
What Is Hotel Extranet?
A hotel extranet is a specialized software platform that allows hotels to manage their room inventory, rates, and availability in real-time. It acts as a central hub where hotels can update their information, set pricing strategies, and connect with online travel agents like us to reach a wider audience of potential guests. In addition, the hotel extranet serves the purpose of simplifying the management of various distribution systems from a single system.
Hotel Extranet is similar to hotel CRS and normally applies to the hospitality and lodge industries. The extranet hotel scheme enables the method to identify several properties within a group of hotels.
Why Is Hotel Extranet Booking System an Integral Tool?
In a digitally driven world, the hotel extranet system stands as a strong tool that empowers hotels to efficiently manage their operations, enhance guest experiences, and drive revenue growth.
A hotel extranet booking system is a web-based platform that enables hotels to manage their inventory and availability across multiple distribution channels. It serves as a central hub for managing hotel bookings, rates, and reservations, and facilitates communication and data exchange between the hotel and various online travel agencies (OTA's), global distribution systems (GDS), and other third-party channels.
Hotel Extranet Software empowers hoteliers, vendors, and partners to streamline their tasks, such as handling their inventory, room rate management, meal plans, images, hotel details, and so on. It furnishes them with access through a unique login and password, where they can check reports and bookings through this online channel. Agents and users also register here to get the best b2b hotel rates from suppliers.
The hotel extranet system redefines the potential of a single hotel chain by connecting many properties. Because of the innovations made possible by the internet, hotel owners may engage consumers and provide them with multiple options. It also helps you with creating and promoting your private inventory, creating your own hotel listings, and competing with current GDS or supplier hotels with your own supplies.
How Does It Work?
The Hotel Extranet System empowers your travel company to link directly to the particular Channel Managers utilized by the hotels you desired to have in your inventory, to get the updated dynamic rates and the availability.
Add or to grant hoteliers access to manage in the Extranet System (with unique login and password), the data (inventory, description, photo gallery, facilities, policies) and the dynamic pricing. The second one is a wonderful option to reduce your employees’ workload.
The hotelier is able to add or less their room inventory and apply the dynamic rate for their room category, period and several more.
https://www.travelopro.com/hotel-extranet-booking-system.php
Travelopro provides Central Reservation System to manage hotels inventory and reservations grow up you direct sales with our CRS booking Software. Travelopro is an Award Winning Travel Software Company , delivering central Reservation system for hotels, car rentals, transfers and other services online.
The document discusses different types of computer reservation systems (CRS) used in the travel industry, including airline, hotel, car, bus, holiday, and cruise CRS. It explains that a CRS is an electronic system that allows travel providers to manage bookings, inventory, and customer data across distribution channels. Implementing a CRS from FlightsLogic can help businesses improve efficiencies, maximize revenue, and provide superior customer service.
bangalore metro routes, stations, timingsnarinav14
Bangalore Metro, also known as Namma Metro, is a rapid transit system serving the city of Bangalore, Karnataka, India. It is the second longest operational metro network in India after the Delhi Metro.
Discovering Egypt A Step-by-Step Guide to Planning Your Trip.pptImperial Egypt
Travelling to Egypt is like stepping into a time capsule where the past and present coexist, offering a unique blend of history, culture, and stunning landscapes.
See more: https://imperialegypt.com/tour-packages/
Ibiza, situated in the Balearic Islands, stands out as a destination that encompasses everything: stunning landscapes, hidden gems to explore, a vibrant social scene, rich cultural life, and exceptional gastronomy. Opting for ‘Ibiza Rent A Boat’ to experience an unforgettable vacation on the White Island is certainly worthwhile, prompting a deeper exploration of the unique and fascinating aspects of Ibiza.
Nature of the task 1. write a paragraph about your trip to dubai and what ar...solutionaia
1. write a paragraph about your trip to dubai and what are the facts responsible for the heavy rainfall in dubai that caused havec ?
2. mention any five major tourist attaction of dubai
Mathematics: a student a visit her family her father converted Rs. 1,15,000 inr currency for dubai airport theexpedite in the trip is given below
1. Curreny name of India and dubai
2. Conversions amount
3. Total Converted amount
4. cost of food
5. cost of sightseeing
6. cost of shoping
7. cost of saving
What Outdoor Adventures Await Young Adults in Montreal's Surrounding NatureSpade & Palacio Tours
Experience Montreal's vibrant culture and thrilling outdoor adventures. From hiking scenic trails at Mont-Saint-Bruno to kayaking the Saint Lawrence River, there's something for every adventurous young adult. Explore street art, camp under the stars, and immerse yourself in nature's beauty just beyond the city's bustling streets.
Our excursions in tahiti offer stunning lagoon tours, vibrant marine life encounters, and cultural experiences. We ensure unforgettable adventures amidst breathtaking landscapes and serene waters. For more information, mail us at tracey@uniquetahiti.com.
Prepare for cold weather rafting with proper gear: layering for warmth, insulated headgear, gloves, waterproof footwear, and essential accessories like sunglasses and sunscreen. Prioritize safety with a life jacket and maintain gear for optimal performance. Stay warm, dry, and ready for adventure on the rapids!
How To Change Your Name On American Airlines Aadvantage.pptxedqour001namechange
American Airlines permits passengers to change/correct names on their AAdvantage account. Also, you can request a name change both online via a web portal and offline over the phone. For further information on how to change your name on American Airlines Advantage, get in touch with the airline’s customer service. Also, you can reach out to a consolidation desk at +1-866-738-0741 for quick assistance.
Un viaje a Buenos Aires y sus alrededoresJudy Hochberg
A travelogue of my recent trip to Argentina, most to Buenos Aires, but including excursion to Iguazú waterfalls, Tigre, and Colonia del Sacramento in Uruguay
How do I plan a Kilimanjaro Climb?
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Golden Gate Bridge: Magnificent Architecture in San Francisco | CIO Women Mag...CIOWomenMagazine
The famous suspension bridge connects the city of San Francisco to Marin County in California. Golden Gate Bridge carries both U.S. Route 101 and California State Route 1 across the strait and is about one mile wide. In this article, we will explore the history and significance that have shaped the iconic monument it is known as today.
Beyond the mountains, a tour in Nepal reveals a vibrant tapestry of cultural heritage. The Kathmandu Valley, a UNESCO World Heritage Site, boasts an array of ancient temples, stupas, and palaces. Durbar Squares in Kathmandu, Bhaktapur, and Patan are treasure troves of medieval art and architecture.
You can easily change/correct a name on your flight ticket under the American Airlines name change policy. The airline provides multiple online and offline modes to place a name change request. To learn more about how to change a name on American Airlines ticket, you can directly approach the airline’s customer support. Moreover, you can connect with a flight expert at +1-866-738-0741 for quick assistance.
Explore Architectural Wonders and Vibrant Culture With Naples ToursNaples Tours
Discover the historical gems and vivid culture of Naples with our guided tours. From the vivid narrow streets of Spaccanapoli to the ancient ruins of Pompeii, the city offers a mixed bag of adventurous experiences. Book your tickets today https://www.naples.tours/ and experience the best of Naples!
2. Alternative Distribution System (ADS)
Distribution using the Internet. (OTAs primarily)
Availability
The number of vacancies possibly for a specific type of accommodation for a specific set of
dates.
Average Daily Rate (ADR)
Figure derived by dividing actual daily revenue by the total number of rooms sold.
Average Length of Stay (ALOS)
Figure derived by dividing the number of room nights by the number of bookings.
Best Available Rate (BAR)
The lowest non-restricted rate bookable by all guests. This rate can change several times a week
up to several times a day. Also called Best Flexible Rate(BFR)
Best Rate Guarantee (BRG)
The promise that hotels or OTAs will the best rates on their own site as compared to any other
side for the same product.
Booking Engine (BE)
An application powering the hotels’ own brand site for reservation related information.
Central Reservation System (CRS)
The application used to manage a hotel’s distribution and hotel room bookings. Typically will
be used to reach guests via multiple distribution channels such as travel agencies (via GDS),
online travel agencies (such as Expedia, Orbitz, Travelocity, Priceline and others), direct to the
hotel website, and telephone (either via call center, direct to property or both).
Channel Management / Manager
Controlling the allocation of hotel inventory and rates across all distribution channels including
website, third parties, and the GDS. Effective channel management solutions should reduce
labor costs and improve efficiency by providing a centralize way to control multiple channels.
Close to Departure
A restriction by which the hotel can restrict any check outs on a specific day
Closed to Arrival
A room inventory control function that prevents reservations from arriving on that date.
Reservations can stay through the date.
Commission
That payment that a travel agent receives from a supplier for selling transportation,
accommodation or other services.
Hotel Industry Terms.
3. Demand Based Pricing
Applying revenue management principles to move rate based upon demand within the
marketplace and what the market will bear.
Demand Generators
Specific strategies or programs that attract or drive demand to the area or a specific hotel.
Distribution Strategy
Determining when and through what channels to sell rooms based upon the cost of acquisition
of the individual channel. By driving business to lower cost acquisition channels during high
demand periods, hotels can maximize their profitability.
Dynamic Packaging
The ability to create packages based upon the components the customer selects.
Early Bird
A promotion only available for advanced bookings where a minimum number of days are left
between the reservation and the date of check in, often a discounted rate with fencing.
Electronic Distribution (ED)
Encompasses all the electronic channels of distribution, which includes GDS, Online Travel
Agencies and Web Booking Engines. These distribution channels can be accessed through the
Internet, an intranet or through an interfaced connection.
Fair Market Share
A hotels individual percentage of the market they should reasonably expect to capture all things
being equal based upon their competitive set. Calculated by dividing the number of rooms at
the hotel by the total number of rooms in the competitive set (inclusive of the subject hotel).
Fences
Rate rules that may include restrictions such as advance booking cutoffs or non-refundable
payments.
Flash Sales
A promotional sale by a hotel that is available for purchase by the customers for a limited time
only
Global Distribution System (GDS)
A reservation platform started by code saring airline partners to enable reseravtions for Airlines.
Later on hotels, cars and cruise companies came on board. There are 4 major GDS companies.
Sabre, Galileo, Amadeus and WorldSpan (Galileo and WorldSpan are owned by Travelport) offer
a comprehensive travel shopping and reservation platform to travel agents worldwide. Agents
use one of these systems to book airline, car, hotel and other travel arrangements for their
customers. OTAs also use one or more GDS to power some or all of their content on their site.
4. Gross Operating Profit Per Available Room (GOPPAR)
Calculated as room revenue minus expenses divided by total rooms available. It is the new
RevPAR for owners.
Guest
A Guest is a person that is currently registered to stay at a property and/or has stayed at a
property.
Hotel
An individual property, or an enterprise that owns, manages, or franchises one or more
properties.
Hotel Market Intelligence
Hotel Market Intelligence is the gathering, analysis and dissemination of information relevant
to hotel markets. This information’s purpose is to help you make effective decisions concerning
the distribution of your hotel’s room nights. Is your hotel’s pricing competitive Is your hotel
performing well across channels? How are you doing head-to-head versus your nearby
competitors?
Hotel Revenue Management
Hotel Revenue Management is the process of understanding, anticipating and reacting to
consumer behavior to maximize revenue. Yield Management is also referred to as Revenue
Management.
Hotel System
Any system within the Hotel.
Hotel Web Site
The web site provided by the hotelier; the web presence for the Hotel that can be used to make
reservations and/or to create and update Customer profile information.
Housekeeping Asset
A Housekeeping Asset is a consumable item used to maintain a Room-Type such as toilet paper,
cleaners, soaps, shampoo, etc. All items are not accounted for.
Internet Distribution System (IDS)
Distribution using the Internet. (OTAs primarily)
Inventory (relative to hotel distribution)
The rooms available that the hotel has to distribute/sell across all channels.
Inventory (relative to Internet Marketing)
The number of ad impressions available for sale on a Website. Ad inventory is determined by
the number of ads on a page, the number of pages containing ad space and the number of page
requests.
5. Last Room Availability
Usually used in conjunction with negotiated or consortia rates. It allows agents to book the last
room a hotel has available at the contracted rate.
“Lookers to Bookers”(L2B)
Refers to the conversion of online shoppers to actual buyers; often communicated in a ratio.
Loyalty-Program
A Loyalty Program is a marketing program that offers rewards to guests for regular or frequent
business. A loyalty program may also be a partnership with loyalty programs of other businesses
(airlines for example). Loyalty may be tracked by points or other means.
Marketing Campaign
A Marketing Campaign is an activity designed to promote and increase the awareness of the
hotel and one or more of its services.
Marketing Channel
A Marketing Channel is any individual or company used in making the hotels products and/or
services available to its customers.
Markup
The difference between the hotel’s selling and the merchant’s price offered to the consumer.
Maximum Length of Stay
A room inventory control function that limits the number of nights a reservation can stay when
arriving on a certain date.
Minimum Length of Stay
A room inventory control function that requires a reservation to meet or exceed a certain length
of stay (2 or more) in order to complete the reservation.
Occupancy
“Fill” measure of a hotel calculated by dividing the total number of rooms occupied by the total
number of rooms available times 100, e.g. 75% occupancy.
Online Travel Agencies (OTA)
Websites offering comprehensive travel shopping and Reservations Solutions to consumers.
Examples include Expedia, Orbitz, Travelocity, Priceline, and many local and regional sites.
Overbooking
The practice of booking rooms beyond the capacity of the hotel in anticipation that some guests
will not show up
6. Package
A collection of components being sold at a single price, where the component prices may or may
not be known to the consumer.
Price Match Guarantee (PMG)
The promise that hotels or OTAs will offer the lowest rates or match the lowest rate available
across any channel for the same product.
Property
A Property is a location owned or operated by the hotel management company.
Property Management System (PMS)
Theapplicationusedbythehoteltocontrolonsitepropertyactivitiessuchascheckin/out,folios,
guest profiles, room status, requests, etc. PMSs can have interfaces between other applications
such as the hotel point-of-sale (POS) or central reservations system (CRS).
Rate Parity
The strategy that all distribution channels of a hotel should reflect the same rate for the same
conditions for a particular room type. Rate parity strengthens customer loyalty and encourages
guests to book directly with the hotel where terms/policies may be more flexible, given the
same pricing as in other channels.
Receivable
A Receivable is an amount of money that the hotel must collect. A Receivable may be a Folio or
an Invoice.
Reservation
The record of a request to set aside a room or other resource for use in the future. Source for the
following: American Heritage Dictionary via theFreeDictionary.com
1. An arrangement by which accommodations are secured in advance, as in a hotel or on an
airplane.
2. The record or promise of such an arrangement.
3. The accommodations so secured.
Revenue Management System (RMS)
The software application hotels to control the supply and price of their inventory in order to
achieve maximum revenue or profit, by managing availability, room types, stay patterns (future
and historical), etc.
Revenue Per Available Room (RevPAR)
Calculatedbytakingthedailyroomrevenueofahotelanddividingitbythetotalroomsavailable
at that hotel.
7. Revenue Per Occupied Room (RevPOR)
Calculated by taking the total daily revenue (including ancillary revenues) and dividing it by the
total number of occupied rooms at the hotel.
Room Block
A Room Block is a group of rooms. Room Blocks may be created to organize rooms in various
configurations to aid in planning and sales or other management tasks. Examples of Room
Blocks might include: associating rooms with a single fixed price, a single Guest, a Channel, or a
single team of Staff Members that manage or maintain the rooms in the block.
Room Inventory
The set of rooms available for stays for a particular date or range of dates.
Room Type
A Room Type represents some form of categorization, set, or collection of rooms with some
common element at the hotel that must be managed for marketing purposes within the hotel.
For example, a Room-Type might be a suite or a single Room with a double bed, poolside or
ocean-side. A Room may belong to multiple Room Types.
Single Image Inventory
The distribution to be such that the consumers should finds the same rates at the same time
for the same accommodations, regardless of the booking channel they choose; technology
capability that supports/enables this strategy.
Stay
The period of time that a customer is a guest of a hotel.
Stay Record
A record of a guests previous visit to a hotel.