The chapter summaries three key events:
1) Annie drives Grace and the horse Pilgrim from New York to Montana in hopes that Tom Booker, a horse whisperer, can help Pilgrim recover from injuries sustained in an accident that left Grace paralyzed.
2) Upon arriving at Tom Booker's ranch, Annie finds Pilgrim in a severely neglected state. However, Tom refuses to help, not wanting to get involved.
3) Upset by Tom's refusal and Pilgrim's condition, Annie breaks down crying in her car. She is determined to find a solution and give Grace and Pilgrim a chance at recovery, even if Tom won't help.