The document discusses the impact of home deliveries on urban environments, highlighting issues like congestion from delivery vans and the sustainability of e-commerce. It suggests solutions such as pick-up points, cargo bikes, and regulations for city logistics, while mentioning the potential benefits of an 'Amazon tax' on online deliveries. The document emphasizes the need for innovative approaches and planning to improve delivery systems and urban design.

1. WALTHER PLOOS VAN AMSTEL -MARCH 2023
HOGESCHOOL VAN AMSTERDAM
Home deliveries
One-size-fits-small?

2. Home deliveries myths
One-size-fits-small?
u Home deliveries are killing our cities
u The streets are full with delivery vans
u Pick-up points and cargo bikes are
the ultimate solution
u E-commerce is not sustainable
u We need an Amazon tax

3. Are the street full with delivery
vans?
u 5% of LCVs deliver parcels
5% of LCVs deliver food online
u Online deliveries lead to less shopping traffic, but do
lead to nuisance and damage
u There is a lack facilities for safe deliveries in residential
areas

4. Regulating city logistics:
Intelligent access

5. Regulating city logistics:
Zero emission zones

6. Regulating city logistics;
Urban planning

7. Regulating city logistics;
Vehicle limitations

8. Regulating city logistics;
Road safety and driver behavior

9. Is smaller better?
Not sure…
u We need more vehicles
u LEFV’s are not cheaper
u Need for (expensive) microhubs
u Drivers are reluctant
u Road safety is an issue:
urban planning - legislation
u Only for specific areas

10. The Amazon tax?
u Classic retail is still a winner
u Footprint’ for online is better than
bricks-and-mortar
u Delivery tax?
Maybe, but then for everybody…
be careful what you wish for!

11. Sharing is caring:
Valuable lessons for other companies
u Involving human talent in delivery
u Lessons learned from electrification
u Innovation in customer journey
u Smart(er) trip planning using open data
u Last mile solutions for new residential areas