3. PROJECT INTRODUCTION
PATH CHOSEN & WHY
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Which path?
•For this project, an IT Manager’s toolkit
was selected and implemented as a web-
based design that will continue to be
updated and used for years to come.
Why?
•This research provides a useful tool for IT
professionals and managers alike as it
prepares managers with useful
information and helps professionals
understand managerial approaches.
HEATHER HENDERSON
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Note. Visual representations of a qualitative approach to research. Reprinted from “Five Steps to Conducting Qualitative researh ” by Sarah Brown, UTH Mag, 2015.
Retrieved file: http://uthmag.com/five-steps-conducting-effective-qualitative-research/
METHODOLOGY
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5. METHODOLOGY
5-STEP QUALITATIVE APPROACH
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① Research Question: What tools are needed to develop a
useful IT Manager’s Toolkit specific to IT Security and how will
they be arranged in a meaningful way as a long-term format?
② Research Sourcing: The most beneficial tools are accessed
and assessed through online research, class interactions, and
textbooks.
③ Data Collection: As data are collected through the selected
resources, a qualitative evaluation must take place to
determine how this information will have a useful and long-
range impact.
6. METHODOLOGY (CONT.)
5-STEP QUALITATIVE APPROACH
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④ Analyze & Generate Results: The tools
collected are then assembled topically in a
webpage.
⑤ Evaluate Results & Make Conclusion: Once
the webpage begins to take shape, it is
important to edit the content and explore
navigation for usefulness.
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Note. Visual, comic representation of and IT manager struggling to understand the language of his technology staff. Retrieved from Daily Dilbert by Scott Adams, 2011.
Retrieved http://dailydilbert.tumblr.com/
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FINDINGS
Understanding the language and processes of IT is important!
8. FINDINGS
TOOLKIT
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HEATHER HENDERSON
H.N.HENDERSON’S IT
MANAGER’S
TOOLBOX DESIGN
• Welcome & Explanation
Home
Page
• Annotated bibliography of
resources with links specific to
IT management needs
• General Management Tools
• Security Management Tools
Tools
Project research
has revealed
a webpage will
provide the most
easily accessible
and updatable
format for the
toolkit
9. FINDINGS
TOOLKIT
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HEATHER HENDERSON
H.N.HENDERSON’S IT
MANAGER’S
TOOLBOX DESIGN
• Alphabetical and linked
pages with terms specific to
IT management in general
and security
Glossary
• A media section with
explanations of certain
processes
Videos
• An area for citing sources for
the entire toolkitReferences
The tools
selected are
edited to those
most useful
throughout an IT
professional’s
career, as well as
an IT manager
specifically.
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10
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RECOMMENDATIONS
To insure the quality management of
IT, the IT Manager’s Toolkit must be
established with resources that
reflect current industry standards
and established practices for IT
management professionals. There
are key points of emphasis to be
included in the toolkit.
• Customer focus
• Leadership
• Involvement of people
• Process approach
• System approach to management
• Continual improvement
• Factual decision-making
• Positive supplier relations
(Chambers, 2015)
11. VALUE
TOOLKIT & CAREER
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Success Criteria
The information attained through research outlines terminology,
industry standards, and processes that are utilized by IT managers to
produce successfully in their field.
Reference Resource
The tools included within the toolkit are designed to be a touchstone
of resources to aid in the understanding and implementation of IT
management.
Goal Establishment
By referencing the toolkit and the content within, the toolkit itself
provides an overall goal of advancing to a management role and
updates are a method of staying on course for that goal.
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HEATHER HENDERSON
Terminology
The IT industry requires an understanding of specific terminology and how it applies to
processes, technologies, and skills. As terminology is learned in coursework, restating
the definitions in the toolkit provides reinforcement of the information and establishes
a resource for the future.
Concepts
To better understand processes/protocols and specific concepts, utilizing these in an
annotated bibliography is a way of fleshing out what is learned through coursework
and establishing a resource.
Experience
The process of developing the toolkit provides useful experience in learning
terminology and concepts and synthesizing that information in an understandable and
useful format.
VALUE
TOOLKIT & EDUCATION
13. REFERENCES
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Adams, S. (2011, May 20). Daily Dilbert. Retrieved June 21, 2015, from
http://dailydilbert.tumblr.com/
Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative
Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-
conducting-effective-qualitative- research/
Halstead-Nussloch, R. (2015). IT6683: Management of Information Technology
Class Hangout & Slides. Retrieved June 18, 2015 [Class Handout].
Henderson, H. (2015, June 4). Security Management Tools. Retrieved June 21,
2015, from https://hnhendersonitprofessionaltoolkit.wordpress.com/
welcome-to-h-n-hendersons-it-manager-toolkit/tools/security-
management-tools/
IT Quality Management. (2015). Retrieved June 21, 2015, from http://
www.chambers.com.au/glossary/quality_management.php
Suderman, J. (2015, February 10). Developing High Performing Employees: The
70:20:10 Model. Retrieved June 20, 2015, from http://
jeffsuderman.com/developing-high-performing-employees-the-702010-
model
14. ACKNOWLEDGEMENTS
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I would like to thank Professor Halstead-Nussloch for
provide direction and useful content through course
materials and class meetings that have all aided in my
research work.
I would also like to thank the students engaged in the
Management fo IT course who interact on the discussion
board and in the class both online and in-class.
Visit my toolkit at
H. N. Henderson's IT Manager Toolkit
Editor's Notes
Welcome. I’m Heather Henderson and today I want to discuss my research project. This project is designed as the final research project for IT 6683: IT Management instructed by Professor Richard Halstead-Nussloch. It is an IT Manager’s toolkit which will be utilized referentially throughout my IT career, and ultimately in a role as an IT manager.
Suderman, J. (2015, February 10). Developing High Performing Employees: The 70:20:10 Model. Retrieved June 20, 2015, from http://jeffsuderman.com/developing-high-performing-employees-the-702010-model.
This Dilbert cartoon highlights IT professionals trying to utilize their personal tools in understanding the mind and processes of their IT managers. My hope hop is that by utilizing specific tools, there will be clarity in my processes that inform the IT professionals with which I work.
Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-conducting-effective-qualitative-research/
Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-conducting-effective-qualitative-research/
Brown, S. (2014, October 1). Five Steps for Conducting Effective Qualitative Research. Retrieved June 20, 2015, from http://uthmag.com/five-steps-conducting-effective-qualitative-research/
Adams, S. (2011, May 20). Daily Dilbert. Retrieved June 21, 2015, from http://dailydilbert.tumblr.com/
IT Quality Management. (2015). Retrieved June 21, 2015, from http://www.chambers.com.au/glossary/quality_management.php
The references listed here are sources used to complete this outline within the slides. For a complete list of references used in this project, access the IT toolkit or the accompanying final research report.
The acknowledgements here are evolving as the research for this project continues.