!["We’re getting better at [ISO, CMM, Six
Sigma] every day. But we really need to
think about the customer’s profitability.
Are customers’ bottom lines really
benefiting from what we provide them?“
- Bob Nardelli, GE Power Systems
henryjacob.com](https://image.slidesharecdn.com/hiketherockies-100322212634-phpapp02/85/Hike-The-Rockies-24-320.jpg)
Uploaded byHenry Jacob
Hike The Rockies
This document discusses strategies for businesses and software development teams to stay innovative and unique in a competitive landscape. It emphasizes the importance of focusing on customer dreams and success over just satisfaction, becoming an inspiring employer, making big changes rather than small tweaks, and embracing design-driven processes. The overall message is that businesses must constantly reinvent and reimagine themselves to remain relevant.
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Hike The Rockies
- 1. Bangalore 2005 henryjacob.com
- 2. Who I Am www.henryjacob.com WhatI Do www.designdrivendevelopment.org henryjacob.com
- 3. If life isjourney then ... henryjacob.com
- 4. Business is hiking. henryjacob.com
- 5. It’s our constantendeavor to achieve competitive advantage by adding more value to our customers henryjacob.com
- 6. Quality Invention Support Technology henryjacob.com
- 7. Awesome Experience Brand Building Customer Satisfaction Customer Relationship henryjacob.com
- 8. Quality Invention QA Support R&D ISO Service Centers Technology CMM Call Centers R&D henryjacob.com
- 9. Awesome Experience Brand Building Great Offices Values Customer Satisfaction Ads What customer want Customer Relationship CRM henryjacob.com
- 10. New Mountains Reinventing OldOnce henryjacob.com
- 11. “The needs andexpectations of our customers have changed. The dynamics of the competitive landscape have changed. The pace of innovation across all of the businesses in which we compete has changed. Sony, too, must change.'' -Sir Howard Stringer, CEO, Sony on first memo to Sony employees. henryjacob.com
- 12. For dozens ofkilometers, we all gazed out the window, marveling at the beauty. Then, within a few minutes, we started ignoring the cows. The new cows were just like the old cows, and what was once amazing was now common. Worse than common: It was boring. henryjacob.com
- 13.
- 14. “The ‘surplus society’has a surplus of similar companies, employing similar people, with similar educational backgrounds, coming up with similar ideas, producing similar things, with similar prices and similar quality.” Kjell Nordström and Jonas Ridderstråle, Funky Business henryjacob.com
- 15. unique now …ornever. henryjacob.com
- 16. The market demandssomething unique from companies. Customers want to be surprised and enriched, otherwise they will go elsewhere. Employees demand the same. They want to be part of something unique on the mental level. They want to understand the brand and be proud of it. Otherwise they will find a new employer. henryjacob.com
- 17. Become Unique henryjacob.com
- 18. Agriculture Age (farmers) IndustrialAge (factory workers) Information Age (knowledge workers) Creative Age (creators and empathizers) Source: Dan Pink, A Whole New Mind henryjacob.com
- 19. "The Creative Ageis a wide-open game." - Richard Florida, The Rise of the Creative Class henryjacob.com
- 20. “the rules are completelydifferent” henryjacob.com
- 21. Henry’s Rule #1: Shareyour secrets henryjacob.com
- 22. Henry’s Rule #2: Themore you share, the more you get henryjacob.com
- 23. Become Unique Creative Age henryjacob.com
- 24. "We’re getting betterat [ISO, CMM, Six Sigma] every day. But we really need to think about the customer’s profitability. Are customers’ bottom lines really benefiting from what we provide them?“ - Bob Nardelli, GE Power Systems henryjacob.com
- 25. Satisfying customer aloneis not enough henryjacob.com
- 26. Customer Satisfaction to CustomerSuccess Dream fulfillment henryjacob.com
- 27. “A dream isa complete moment in the life of a client. Important experiences that tempt the client to commit substantial resources. The essence of the desires of the consumer. The opportunity to help clients become what they want to be.” —Gian Luigi Longinotti-Buitoni henryjacob.com
- 28. Why someone hasto invest so much of money, effort and time? henryjacob.com
- 29. Making money bychanging things henryjacob.com
- 30. Dream fulfillment Become Unique Creative Age henryjacob.com
- 31. Product - SellableProduct Project - Useful and Usable Tool henryjacob.com
- 32.
- 33.
- 34.
- 35. A good systemshould eliminate existing tasks (wherever it's possible), speedup the tasks with efficiency, save money, save time, and make people fall in love. henryjacob.com
- 36. software development is not just about coding henryjacob.com
- 37. Can you imagineWindows without mouse? henryjacob.com
- 38. Dream fulfillment Become Unique Design-fullness Creative Age henryjacob.com
- 39. People Technology Process henryjacob.com
- 40. Building great softwareis easy: build a great team and they'll make the software for you.. henryjacob.com
- 41. Behind every successfulperson there is Freedom of thoughts Drive to go beyond limits An inspiring employer - Job Ad of Anand Automotive Systems henryjacob.com
- 42. EVP = Challenge+ professional growth + respect + satisfaction + opportunity + reward Ed Michaels et al., The War for Talent henryjacob.com
- 43. Dream. Design. Talent.Brand. Inspiring Employer henryjacob.com
- 44. Dream fulfillment InspiringEmployer Become Unique Design-fullness Creative Age henryjacob.com
- 45. The practices ofthe software engineering community have changed very little over the last 30 years, and the mistakes being made then are still being made today. henryjacob.com
- 46. CMM: The EmperorHas No Clothes! henryjacob.com
- 47.
- 48. Dream fulfillment InspiringEmployer Become Unique Process Design-fullness Creative Age henryjacob.com
- 49. Dream fulfillment InspiringEmployer Become Unique Process Design-fullness Creative Age henryjacob.com
- 50. "Beware of thetyranny of making Small Changes to Small Things. Rather, make Big Changes to Big Things." - Roger Enrico, former Chairman, PepsiCo henryjacob.com
- 51. Innovation & Research Wow Projects UseI&R as a sales tool Create stories henryjacob.com
- 52. Create & Support Communities Open Source OpenContent Blog Organize Events henryjacob.com
- 53. Strategy & Process Consulting Firm Bring Passion BeProactive henryjacob.com
- 54. Focus on Design Design Driven Development BuildDesign Expertise henryjacob.com
- 55. Reimagine HR Become a Silicon Valley (economic opportunity, energy, excitement and culture) Dream. Design. Talent. Brand. Make them feel important henryjacob.com
- 56. Follow the process which works. D3 SCRUM XP henryjacob.com
- 57. “If you don’tlike change, you’re going to like irrelevance even less.” General Eric Shinseki, Chief of Staff. U. S. Army henryjacob.com
- 58. The best timeto plant a tree was twenty years ago. The second best time, is today. --Chinese Proverb henryjacob.com
- 59. Who I Am www.henryjacob.com WhatI Do www.designdrivendevelopment.org henryjacob.com