Henna Khanom is seeking a new professional opportunity where she can utilize her strong communication, organizational, and computer skills. She has over 5 years of work experience in customer service roles at various retailers and events companies. Her experience has helped develop her teamwork, punctuality, and ability to work well under pressure. She enjoys using computers and various software programs to continue her learning.

1. Henna Khanom
hennakhanom@hotmail.co.uk |07500720100
Personal
Profile
I am an intellectualindividual,whohas manyskills toshow andprove withina
professionalworkingenvironment;withgreatcommitmentandpunctualitythrough
experiencesandskillsIhave gainedfromdifferentworkingenvironmentsi.e.ithas
boostedmyconfidence,teamworkwithothers. WithmanyexperiencesIhave full
confidence thatIwill be a suitable candidateforwhatyougot to offer.Workingand
learningatthe same time isa passion,which Iwill alwayshave andwithmy
determinationandconfidence Iwill show myfull potential.
Key
Skills
 Punctual
 Strongcommunicationskills(verbal&written)
 Team Worker
 Organised/Determined
 Quicklearner
 Confident
 Computerskills
 Polite TelephoneManner
 ExperiencedinMicrosoftOffice
 Office Skills
Education &
Qualificati
ons
Sarah Bonnell Secondary School Sept2007 – July 2012
Sir George Monoux College
 BTEC Level 2 ICT ExtendedDiplomaYr1 Sept 2012 - Jun 2013
 BTEC Level 3 ICT 90 CreditDiploma Sept2013 – Jun 2014
 GCSE English
 BTEC Level3ICT ExtendedDiploma Sept2014 – Jun 2015
Hobbies&
Interest
 I enjoyusingthe computerasI studyIT alsousingdifferent software,which allowsme to
learndifferentthings.
 Socialisingwithfriendsandgettingtoknow otherpeople thatwouldinvolvearoundme.
 Beingactive andbeingflexible asIenjoygoingto the gym regularlytokeepmyself
physicallyfitandhealthy.
 ListeningtomusicandwatchingmoviesandI learnthingsfromitand givesme good
imaginations.
 Helpingoutfamilyandfriendssothat’show Igainedteamworkskills.

2. Work
History
Stratford Advice Arcade May 2010 – 2 weeks placement
ReceptionistAssistant
Duties:
 Received telephonecallsfromcustomers anddealtwithqueriesandgives themthe best
customerservice possible withaveryprofessionaltelephone manner.
 Updatedcustomerdetails oncompany database tocontact, if any relevantinformation
that has beenqueried.
 Took downmessages, alsodealingwithpostincomingandoutgoing andhandingout
postwithinthe company.
 Completeddailybackupof database system andusedthemina professionalmanner.
 Personal assistanttowardsmanagerandorganising day-to-daythingsthatneededtobe
done and meetingsthatneededtobe attending.
 Helpingoutwiththe refreshment;keepingenvironmentcleanandtidy –alsohelp
preparingmeetings,providingclients withthe bestcustomerserviceIcan offer.
Love Box July 2014 (Summertemp)
Bar Staff
Duties:
 Servingcustomersona face-to-face basisandprovidingthemexcellentcustomerservice
and talkingina polite manner.
 Operatingthe tills
 Workingpart as a team andhelpingothercolleagueswithcleaningandservingwhilstit
was busyandusingowninitiative tocompleteall tasksduringthe day-to-daybasis.
 Takingorders from customersandrespondingwith apolite andfriendlymanner
 Securitycheckscarriedout as I had huge responsibilitywithinmyteamandcompleted
themwithpatience.
 Displayingnewstock andkeepingthe bararea tidyand clean
Wireless June2014 (Summertemp)
Bar Staff
Duties:
 Servingcustomersona face-to-face basisandprovidingthemexcellentcustomerservice
and talkingina polite manner.
 Displayingnewstock andkeepingthe bararea tidyand clean
 Workingpart as a team andhelpingothercolleagueswithcleaningandserving
 Workingresponsiblyandquicklyaswell ascarefullyduringbusyhours
 Takingordersfrom customersandrespondingwithapolite andfriendlymanner

3. Michael Wishers December2014 (Eventstemp)
Waitress/BarStaff
Duties:
 Silverservice
 Servingtable totable
 Keepingtablesandbarareatidy
 Workingquicklyatbusyhours
 Takingordersfrom customers
 Beingwell manneredandapproachable (customerservice)
River Island October2016 (Permanent)
Sales and Service Advisor
Duties:
 Assistcustomers
 Till Trained(Salesandrefund)
 Maintainproducts
 Make a sale/Store order
Available onweekends,WednesdaysandFridays
References Availableupon request