A short presentation highlighting what problems HelpCrunch solves, it's main features and functionalities, USP, target audience, monetization, competition, and product roadmap with timeline.

1. Flexible live chat 2.0
An easy way to talk on the web
In-app messenger
Reach users right inside your app
Emails
Connect via email if customers are offline
Live CRM
Synchronized customers information, in-product activity
and conversations from all product platforms.
FEATURES
info@helpcrunch.com
serge.morozov@helpcrunch.com
www.helpcrunch.com
HELPCRUNCH
CONNECT AND COMMUNICATE WITH YOUR
CUSTOMERS IN ONE PLACE
Multiple customer communication channels
combined in one place.
Too many disconnected tools & channels to communicate
with customers that it gets unmanageable.
HELPCRUNCH IS A MULTI-CHANNEL, MULTI-PLATFORM
CUSTOMER COMMUNICATION SOLUTION SUPPORTED BY
REAL-TIME USER DATA.
PROBLEM #1
SOLUTION
Multi-channel
Talk to your customers via live
chat, in-app messenger,
email, sms or WhatsApp
Cross-platform
Interact across devices
and product platforms
(web, iOS, Android)
Shared Inbox
Manage all customer
communication from one place
USP
Continuous communication
Re-connect by sending your
reply via email if a customer
is no longer online
One customer = one thread
Stay in context. All conversation
is linked to the customer
and kept in one thread
Engage Intelligently
Send messages to the right
customers, at the right time,
in the right place
B2B Internet businesses that are
• Customer-centric companies
• Companies that use two or more channels to talk to the customers (ex. live chat, sms, email)
• Multi-platform businesses
TARGET AUDIENCE
Business model - monthly subscription
Four pricing plans - Starter, Pro, Premium,
Enterprise – ranging from $9 to $149+
MONETIZATION
COMPETITION
• 200 customers
• 30 active customers
• 20 new customers every week
CURRENT STAGE
TEAM
Let’s talk!
Business field
• SaaS
• E-commerce
• Online-to-offline
PRODUCT ROAD MAP. WHAT’S NEXT?
HELPCRUNCH
FEATURES
INTEGRATIONS
Database export
Mobile
messenger
Web
messenger
Default & custom filters
Labels
Available for web and mobile apps, and websites.
PRODUCT TIMELINE
Q4 2015 Q1 2016 Q2 2016 Q3 2016
In-house team of 10 experts where everyone is a contributor. The team includes
four developers, UI/UX designer and marketing specialist led by Serge Morozov,
the founder and CEO of HelpCrunch.
Our individual areas of tech expertise include developing web and mobile products from
scratch and scaling to large volume of users, including messaging services. In addition,
our business expertise covers hands-on experience in strategizing and managing
projects involving complex customer interactions.
We apply agile approach and continuous delivery practices. The tech team’s major skills
include but not limited to PHP, MySQL, PostgreSQL, HTML/CSS, JavaScript including
Symfony, Zend Framework, Doctrine, AngularJS, and jQuery.
Each team member has 7+ years of professional experience.
Platforms
Web
IOS
Android
Communication channels
In-app messenger
Live chat
Email
WhatsApp
SMS
VoIP
HelpCrunch SnapEngage Intercom Fresh Desk
HELPCRUNCH
Mobile
messenger
Web
messenger
WhatsApp Auto-trigger messaging
Event tracking
Quick Replies
SMS
MAil Chimp
HTML message composer
Zendesk
Sales Force
VoIP
SMS WhatsApp
See HelpCrunch in action by singing up for free at
http://helpcrunch.com/signup
Online businesses are missing out on the biggest opportunity to
support and market products to customers via messenger
Messenger has the highest satisfaction levels for
any online customer communication channel.
PROBLEM #2
Messenger Email Phone SMS
73% 61% 44% 41%
Why messenger?
I get my questions
answered immediately
Because I can multi-task
It’s the most efficient
communication method
Once I used live chat I realized
how well it works
Better information
than if I emailed
Because I’m in control
of the conversation
79%
51%
46%
38%
29%
29%
Data taken from eConsultancy