Heather Schmidt is seeking opportunities for growth and long-term employment in business communications. She has over 15 years of experience in retail, customer service, sales, and business operations. Her most recent role was at West Business Services, where she used tools like Outlook to navigate the intranet and spoke directly to corporate decision makers to increase revenue. She has a bachelor's degree in business management from the University of Phoenix with an emphasis in human resources.

1. Heather Schmidt
1654 W. Evergreen Dr. Apt. 9, Appleton, WI 54913 920-997-9482
Heather.Schmidt1987@Gmail.com
Objectives
Seekingopportunitiesforgrowthandlong-termemploymentinbusinesscommunications.
02/-present
WestBusinessServices
Appleton,WI
ClientOperations- Avis/BudgetGroup(ABG)
 Use toolssuchas OnContact,Outlook,andCICto navigate West’sintranet.
 Speakdirectlytocorporate decisionmakersandmake recommendationstostimulate revenue
 Meetdaily/weekly/monthlymetrics
 Use salesskillstounveilpotential opportunitiestoincrease revenue
 Movedquicklythroughthe segmentsintofull accountmanagement
12/2013-04/2014
Sears
Appleton,WI
Merchandise Change Associate (MCA)
 Helpcustomersfindthe productstheyare lookingfor,andassistthemwithorderingfromour storewide intranet
 Change pricesforclearance itemsaswell asmark ups
 Operate the cash registerforthe cashierswhentheyneedbreaksorextraassistance
 Foldclothesandkeepthe store neatand organizedeveryday
08/2013-11/2013
Z Wireless
Greenville,WI
Sales Representative
 Provide expertassistance tocustomersonin-stock,andpreviouslysolddevices
 Work cooperativelywithcustomercare to meeteverycustomer’sindividual needs
 Meetor exceedcompany-widequotas,andprovide assistance toco-workerswhomaybe struggling
 Countdowndrawer,checkinventory,anduse pointof sale intranetsystemswitheverypurchase
10/2008-02/2013
Festival Foods
Appleton,WI
Cashier
 Excelledinlossprevention
 Providedoutstanding customerservice
 Resolvedhostile andeverydaycustomercomplaints

2. Heather Schmidt
1654 W. Evergreen Dr. Apt.9, Appleton, WI 54913 920-997-9482
Heather.Schmidt1987@Gmail.com
2
 Excelledinlossprevention
 Providedoutstandingcustomerservice
 Resolvedhostile andeverydaycustomercomplaints
01/2007-02/2007
VectorMarketing
Appleton,WI
Sales Representative
 Providedcustomerservice
 DirectedCutcoproductdemonstrations
 Setup all clienteledemos
02/2006-01/2007
K’sPlaydaysDaycare
Menasha,WI
Lead Teacher
 Providedasafe,healthy,andeducational environmentforover20 children
 Startedas an assistant,andgraduatedto leadteacher
 Createdandfollowedclasscurriculum
 Cooked,cleaned,andsuperviseddailyactivities
11/2006-12/2006
AltaResources:Figi’sfoodandgiftcatalogue
Neenah,WI
Customer Service Representative
 Processedcustomerordersandcomplaints
 Assistedcustomerstoassure the fulfillmentof theirgiftneeds
 SuccessfullynavigatedFigi’s intranetsystem
01/2006-03/2006
DollarGeneral Retail Store
Appleton,WI
Sales Clerk
 Balancedcash drawersdaily
 Providedexcellentcustomerservice

3. Heather Schmidt
1654 W. Evergreen Dr. Apt.9, Appleton, WI 54913 920-997-9482
Heather.Schmidt1987@Gmail.com
3
 Performeddailycleaning
 Unloadedthe truckeveryWednesday
12/2005-01/2006
Fox ValleyDistributing,KirbyProducts
Appleton,WI
Canvasser
 Coldcalling
 Solicitation
 Completedall paperworkforeverypurchase
10/2005-12/2005
Banta FulfillmentSpecialists
Menasha,WI
Laborer
 Filledcustomerorders
 Packedordersfordeliveryafterdouble-checkingforaccuracy
 Upheldsix-sigmapractices
06/2005-08/2005
K’sPlaydaysDaycare
Appleton,WI
Assistant Teacher
 Assistedleadteacherswithherduties
 Provided childassistance whenneeded
 Performeddailycookingandcleaningduties
03/2004-06/2005
HCR Manor Care
Appleton,WI
Dietary Aide
 Helpedprepare mealsandcleanupdishes
 Assistedresidentswithkitchenrequests
 Setupand cleareddinnertables
 Servedbeveragestoresidentsatmealtime

4. Heather Schmidt
1654 W. Evergreen Dr. Apt.9, Appleton, WI 54913 920-997-9482
Heather.Schmidt1987@Gmail.com
4
09/2003-03/2004
PigglyWigglyGroceryStore
Menasha,WI
Utility Clerk
 Met all customer’sneeds,andhelpedthemfindproducts
 Baggedcustomerorders
 Cleaningduties
Professional Education
Datesof attendance:03/2008-07/2013
Universityof Phoenix Appleton,WI
 CompletedandawardedaBachelor’sDegree inBusinessManagementwithemphasisinHumanResources
 Excelledinmanagerialskillsandtechniques
 GPA: 3.4
 Completedrigorousstudiesinmanagementtechniques,ethics,statistical analysis,andcritical thinking
Academic Education
Datesof Attendance : 09/2001 To 06/2005
AppletonNorthHighSchool Appleton,WI
 CompletedandawardedaHigh School Diploma
 Receivedspecial recognitionall fouryearsformakinghonorroll
 GPA: 3.0
References
Referencesavailable uponrequest