The document introduces Heather Jeffery, an industrial designer who holds a Bachelor of Industrial Design degree from Carleton University. She has experience designing various products including exhibition booths, graphics, toys, camping gear, packaging, electronics, and furniture. Her design process involves extensive research, idea generation, concept refinement through testing and evaluation, manufacturing analysis, and final prototyping to develop new products for clients. She is interested in sustainable product design and reuse/upcycling methods.