Announcing the 2014 Life Sciences ITO Market Leaders based on Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix

1. GLOBAL PREVIEW
EGR-2014-12-MM-1148a
P E R F O R M A N C E
E X P E R I E N C E
A B I L I T Y
K N O W L E D G E
2 0 1 4 G L O B A L P R E V I E W
Life Sciences IT Outsourcing (ITO) Service Providers’ Assessment
Analyst Panel
Jimit Arora
Nitish Mittal
Abhishek Singh

2. Proprietary & Confidential. © 2014, Everest Global, Inc. 2
2014 Global Preview
Everest Group PEAK Matrix for Life Sciences ITO
Methodology
The PEAK Matrix is a framework to assess the relative market success and overall capability of service providers.
Service providers are positioned on the PEAK Matrix based on evaluation across two key dimensions
 Market success measured by the active ACV of large active ITO deals and number of deals
 Delivery capability measured by scale of operations, scope, enabling domain investments, and delivery footprint
Announcing the 2014 Life Sciences ITO Market Leaders
Accenture, Cognizant, HCL Technologies, IBM, Infosys, and TCS are the
current Leaders on Everest Group’s PEAK Matrix for life sciences ITO based on
their market successes and delivery capabilities in life sciences ITO.
The 2014 PEAK Matrix for life sciences ITO is based on 1,000+ large multi-year
life sciences ITO contracts signed by 18 service providers.
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for large life sciences ITO relationships1
Leader
Major Contender
Emerging Player
Star Performer
Everest Group also identified four service providers as “2014 Life Sciences ITO Market Star Performers” – HCL
Technologies, Infosys, TCS, and Wipro. This was based on the relative year-over-year movement of different service
providers on the PEAK Matrix.
1 PEAK Matrix specific to large (>US$25 million TCV), multi-year (>three years) application outsourcing relationships within the
life sciences sector; the evaluation this year (2014) is weighted more on Application Outsourcing(AO) as a majority of large
deals have application outsourcing in scope
High
Low
Low High
Marketsuccess
(Transactionactivity)
Delivery capability
(Scale, scope, domain investments, and delivery footprint)
75th percentile
75thpercentile
25thpercentile
25th percentile
Leaders
Major Contenders
Emerging Players
Fujitsu
Virtusa
Hexaware
Unisys
Wipro
Dell Services
TCS
IBM
Cognizant
HP ES
CGI
HCL Technologies
Accenture
Syntel L&T Infotech
Tech Mahindra
Infosys
iGATE

3. Proprietary & Confidential. © 2014, Everest Global, Inc. 3
Service provider
Delivery capability
Market
successScale Scope
Domain
investments
Delivery
footprint
Accenture
CGI
Cognizant
Dell Services
Fujitsu
HCL Technologies
Hexaware
HP
IBM
iGATE
Infosys
L&T Infotech
Syntel
TCS
Tech Mahindra
Unisys
Virtusa
Wipro
High Medium-high LowMedium
2014 Global Preview
Life Sciences ITO Service Provider Assessment
As the life sciences industry is in a “recovery” phase,
surmounting multi-pronged challenges such as stifling R&D
efficiency, changing portfolio mix, and increasing
restructuring, it will increasingly look toward IT as an
enabler of strategic initiatives. This augurs well for service
providers offering a compelling value proposition
combining domain expertise and functional excellence.
– Jimit Arora, Vice President
”
“
Life sciences ITO services assessment dashboard

4. Proprietary & Confidential. © 2014, Everest Global, Inc. 4
In the 61-page report, IT Outsourcing in Life Sciences Industry – Service Provider
Landscape with PEAK Matrix™ Assessment 2014, 18 healthcare life sciences ITO service
providers are categorized into Leaders, Major Contenders, and Emerging Players. This report is
available for purchase: https://research.everestgrp.com/Product/ EGR-2014-12-R-1147a.
Additional Information
Publications
 IT Outsourcing (ITO) in the
Life Sciences Industry –
Annual Report 2014:
Analytics Driving the
Innovation Engine
 State of the Healthcare & Life
Sciences ITO Market: 2014
Custom services
 Service provider tracking,
capability assessments and
benchmarking
 Account intelligence and
peer benchmarking in the
payer industry
 Competitive intelligence
Other life sciences IT
Outsourcing offerings
www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com
More details on the full report
Our global services research offerings
Custom research capabilities
 Benchmarking | Pricing, delivery model, skill portfolio
 Peer analysis | Scope, sourcing models, locations
 Locations | Cost, skills, sustainability, portfolio – plus a tracking tool
 Tracking services | Service providers, locations, risk
 Other | Market intelligence, service provider capabilities , technologies, contract
assessment
Finance & accounting
Procurement
Human resources
Recruitment process
PricePointTM
Global sourcing
Locations InsiderTM
Contact center
Transaction Intelligence
Healthcare information technology
Information technology
Cloud VistaTM
BFSI1 business process
BFSI1 information technology
Market VistaTM
Global services tracking across functions, sourcing models, locations, and service
providers – industry tracking reports also available
For more information about Everest Group, please contact:
+1-214-451-3000 | info@everestgrp.com
1 Banking, financial services, and insurance
Regional scope of life sciences contracts with service
providers
Scope distribution of large life sciences ITO contracts
2013; Percentage of transactions
Leaders Major
Contenders
Emerging
Players
Global scope
Local/regional scope
Delivery capability assessment of service providers
Measure of capability: High Medium-high LowMedium
Service provider 4
Service provider 3
Service provider 1
Service provider 2
Service provider 5
Service provider 6
Service provider 7
Scale
Domain
investments
Delivery
footprintScope
Market
success
Active deals and life sciences ITO revenue growth of
service providers
Large active life sciences ITO deals
Number of deals
Life sciences ITO revenue growth
2012-2013; CAGR (Percentage)
>15
5-15
<5
Service provider 1
Service provider 2
Service provider 3
Service provider 4
Service provider 5
Service provider 6
Service provider 7
Service provider 8
Service provider 9
>20%
15-20%
<15%
Service provider 1
Service provider 2
Service provider 3
Service provider 1
Service provider 2
Service provider 3
Service provider 1
Service provider 2
Service provider 3
High Medium LowMeasure of activity