Health Care Customer Archetypes Innovating For Key Dimensions of Customer Nee...HumanCentered
Health Care Customer Archetypes
Innovating For Key Dimensions of
Customer Need, Want and Aspiration.
Michael Eckersley, MFA, PhD
Customer Needs Discovery & Innovation
Congress, Chicago, 13 June, 2007
Health Care Customer Archetypes Innovating For Key Dimensions of Customer Nee...HumanCentered
Health Care Customer Archetypes
Innovating For Key Dimensions of
Customer Need, Want and Aspiration.
Michael Eckersley, MFA, PhD
Customer Needs Discovery & Innovation
Congress, Chicago, 13 June, 2007
This presentation given to the 16th Prevocational Medical Education conferenced in Auckland describes the history of postgraduate medical and clinical education and training in NSW, Australia.
Case Study detailing the unique details of the patient experience and what it should be at the Orthopedic Sports Institute in Appleton, WI. Miron Construction Co., Inc's Steve Tyink used the C5 process to define the goals of what OSI wanted the patients to experience during their stay, and the building was constructed around those definitions.
Presenting on an expert panel on the topic of "eHealth Technologies to leverage patient engagement and compliance" at Health Care Unbound conference, San Diego in July 2010.
Beyond EHR - Achieving Operational Efficiency Callum Bir
Callum Bir
IBC Asia 3rd Asia EHR Conference in held in Singapore November 2011
Callum chaired the workshop for the day with guests speakers from Singapore MOHH, HL7, etc.
To Chart a Course: How to Improve Our Adventure Therapy Practice Will Dobud
Presented at the 8th International International Adventure Therapy Conference in Sydney 2018.
In the most comprehensive adventure therapy study published to date, Bowen and Neill (2013) argued that “a small percentage of adventure therapy programs undergo empirical program evaluation” (p. 41), that being less than 1%. With about three decades of research supporting the efficacy of adventure therapy, though we still have questions about dose-effect and for who adventure therapy is most effective (Gass, Gillis, & Russell, 2012; Gillis & Speelman, 2008; Norton et al., 2014) and adventure therapy performing on par with other therapeutic modalities (Dobud & Harper, 2018), there is little question that adventure therapy stands as a bonafide option as a therapeutic treatment. That is the good news.
With the publication of the first meta-analysis of psychotherapy outcomes, Smith and Glass (1977) found that participants engaging in some type of therapy were bever off than 70-80% of those that received no therapy at all. These encouraging effect sizes were on par with or outperformed many common medical treatments, such as taking an ibuprofen for a headache (Miller, Hubble, Chow, & Seidel, 2013). The psychotherapy clinical trials were conducted with research participants randomly receiving either some type of therapeutic interventions or no treatment at all (Smith & Glass, 1977). The researchers further acknowledged that when participants were randomly selected to receive one of
two different therapies, such as Cogni`ve-Behavioural or Psychodynamic Therapy, no difference in outcomes could be
found despite the theoretical differences of the two. Despite the limited publications and dissertations where adventure therapy was compared to a therapeutic intervention containing no adventurous components, we have a similar issue that adventure therapy tends to perform on par, no greater and no worse, than its counterparts (Dobud & Harper, 2018; Harper, 2010). The specific differences that suggest certain therapies are unique hold little to no variance in outcomes (Ahn & Wampold, 2001). Since Smith and Glass' (1977) pinnacle study, outcomes across psychotherapy have flatlined. Despite a ballooning of new diagnostic criteria and mushrooming of empirically supported treatments, there has been no improvement in outcomes (Asay & Lambert, 1999; Miller et al., 2013; Wampold, 2001). This presentation will attempt to untangle some of the factors put forward by researchers over the last two decades to illustrate those factors most likely to lead to improved therapeutic outcomes, such as establishing goal consensus with clients, improving the therapeutic relationship, and monitoring outcomes (Lambert, 2010; Wampold, 2001). Though this workshop will present some of these important findings, the presentation will stage my experiential journey in reaching out to coaches, researchers, and supervisors in trying to improve my outcomes as a therapist, one client at a time.
Cultural Caring: Bringing Occupational Therapy into High Definition for Clien...prchica1
Theses are the slides from a presentation by Cristina Reyes Smith, OTD, OTR/L and Susan Toth-Cohen, PhD, OTR/L from the 2011 AOTA Conference in Philadelphia, PA.
This presentation given to the 16th Prevocational Medical Education conferenced in Auckland describes the history of postgraduate medical and clinical education and training in NSW, Australia.
Case Study detailing the unique details of the patient experience and what it should be at the Orthopedic Sports Institute in Appleton, WI. Miron Construction Co., Inc's Steve Tyink used the C5 process to define the goals of what OSI wanted the patients to experience during their stay, and the building was constructed around those definitions.
Presenting on an expert panel on the topic of "eHealth Technologies to leverage patient engagement and compliance" at Health Care Unbound conference, San Diego in July 2010.
Beyond EHR - Achieving Operational Efficiency Callum Bir
Callum Bir
IBC Asia 3rd Asia EHR Conference in held in Singapore November 2011
Callum chaired the workshop for the day with guests speakers from Singapore MOHH, HL7, etc.
To Chart a Course: How to Improve Our Adventure Therapy Practice Will Dobud
Presented at the 8th International International Adventure Therapy Conference in Sydney 2018.
In the most comprehensive adventure therapy study published to date, Bowen and Neill (2013) argued that “a small percentage of adventure therapy programs undergo empirical program evaluation” (p. 41), that being less than 1%. With about three decades of research supporting the efficacy of adventure therapy, though we still have questions about dose-effect and for who adventure therapy is most effective (Gass, Gillis, & Russell, 2012; Gillis & Speelman, 2008; Norton et al., 2014) and adventure therapy performing on par with other therapeutic modalities (Dobud & Harper, 2018), there is little question that adventure therapy stands as a bonafide option as a therapeutic treatment. That is the good news.
With the publication of the first meta-analysis of psychotherapy outcomes, Smith and Glass (1977) found that participants engaging in some type of therapy were bever off than 70-80% of those that received no therapy at all. These encouraging effect sizes were on par with or outperformed many common medical treatments, such as taking an ibuprofen for a headache (Miller, Hubble, Chow, & Seidel, 2013). The psychotherapy clinical trials were conducted with research participants randomly receiving either some type of therapeutic interventions or no treatment at all (Smith & Glass, 1977). The researchers further acknowledged that when participants were randomly selected to receive one of
two different therapies, such as Cogni`ve-Behavioural or Psychodynamic Therapy, no difference in outcomes could be
found despite the theoretical differences of the two. Despite the limited publications and dissertations where adventure therapy was compared to a therapeutic intervention containing no adventurous components, we have a similar issue that adventure therapy tends to perform on par, no greater and no worse, than its counterparts (Dobud & Harper, 2018; Harper, 2010). The specific differences that suggest certain therapies are unique hold little to no variance in outcomes (Ahn & Wampold, 2001). Since Smith and Glass' (1977) pinnacle study, outcomes across psychotherapy have flatlined. Despite a ballooning of new diagnostic criteria and mushrooming of empirically supported treatments, there has been no improvement in outcomes (Asay & Lambert, 1999; Miller et al., 2013; Wampold, 2001). This presentation will attempt to untangle some of the factors put forward by researchers over the last two decades to illustrate those factors most likely to lead to improved therapeutic outcomes, such as establishing goal consensus with clients, improving the therapeutic relationship, and monitoring outcomes (Lambert, 2010; Wampold, 2001). Though this workshop will present some of these important findings, the presentation will stage my experiential journey in reaching out to coaches, researchers, and supervisors in trying to improve my outcomes as a therapist, one client at a time.
Cultural Caring: Bringing Occupational Therapy into High Definition for Clien...prchica1
Theses are the slides from a presentation by Cristina Reyes Smith, OTD, OTR/L and Susan Toth-Cohen, PhD, OTR/L from the 2011 AOTA Conference in Philadelphia, PA.
Riskilaste konverents 2012: Willy Tore Morch: Integrated services in primary...
Health Professions Brochure
1. Tylara Institute In-town office:
Staff and
Associates Dr. Terry L. Hill, PhD
Golf Links Community Clinic
ME DI C AL
SOCI OL OG Y
Dr. Terry L. Hill, PhD Suite 6, 1077 Golf Links Road
President & CEO Thunder Bay, ON
Jane MacBride-Hill, BA, Dip Ed, Ger Cert, P7B 7A3 Offering professional services
TESOL to help your business or
(807) 622-1141 (phone)
organization succeed beyond
Vice-President
(807) 622-9881 (fax) its present goals and objectives
Christopher Abbey, MSc, DLSHTM, CBiol,
E-mail: mirmel@xplornet.com
BSc (Hons), BScN, RN
Peter Globensky, BA (Hons), MA, Cert-ADR
Mike Kopot, BSW, MSW, CSW
Tylara Institute Seminar Centre:
Terry L. Hill
111 Thomas Road
Kate Ryan, BScN, RN
MA, MEd, PhD
Marks Township, Nolalu, ON
Anu Singh, PhD, MSW, DPA, BSW
Clinical Sociologist
P0T 2K0
Leanne Wierzbicki, BEd, HBA Eng
(807) 473-5767 and
www.tylarainstitute.org Associates
Call us for seminar/workshop rates
Tylara Institute
Visit our website to see available courses
Courses offered on-site or on-line
www.tylarainstitute.org
We provide a speaker service
Overnight camping, RV, rooms for seminar mirmel@xplornet.com
participants available May to October
2. Me d i c al Soci ol og y — What We Can Do Fo r Yo u
Within Clinical and Applied Sociology, Medi-
Services for Physicians
cal Sociology is a sub-field of community
We offer, on a competitive fee-for-service
practice that addresses at least the following
basis, these specific confidential services:
areas of health care:
Data searches (research journals,
Epidemiology and health ecology trade articles, government
publications, media)
Values and ethics in health care
Patient profiles analysis (blind)
Health behaviour (patient-driven) Office staff training (customer rela-
tions, time management, internal
Efficacy of current socialization of communications)
View from the deck of the Tylara Institute
health care practitioners
Report and journal article proof- Seminar Centre
reading/editing
Patient-practitioner relations
Social epidemiology research
Organization of health care
Seminars on ethics, leading medical
Program evaluation issues, gerontology Note:
Each of our Associates is
Medical care, palliative care, and skilled in specific areas not necessarily
reflected by this targeted brochure.
Services for Hospitals, Each Associate is also
quality of life; alternative medicines
Clinics, NGOs procurable through the Institute for
Social determinants of health consulting, seminar and workshop
We provide/facilitate: services, or other professional needs
Stress, crisis and adaptation to health you might identify. Associates’
Internal studies of program efficacy respective areas are on the website.
and illness We welcome your inquiries.
Studies of human relations across Dr. Hill also provides non-
Elements of primary, secondary and
therapy information sessions/seminars
and within departments
tertiary care effectiveness to families and groups, in…
Board training, RFP/grant writing - grief & bereavement
Analysis of health policies, social - anxiety & depression
issues Partnerships/affiliation agreements - post-traumatic stress
and facilitates First Nations health care
Genetics, bio-ethics, technology Conference/seminar planning advocacy. Feel free to refer.