The document discusses the establishment of a Community Interest Company (CIC) in Staffordshire, England to improve public engagement and involvement in local health and social care services. Multiple organizations were currently undertaking engagement activities in silos. The CIC would bring these various engagement functions like public involvement, complaints, and consumer advice under one organization. This would create shared intelligence for commissioners, enhance efficiencies by preventing duplication, and allow for more targeted public engagement. The CIC is intended to be an independent social enterprise providing various services through sub-contracts and a small direct team.