In this webinar, Craig Thornton from Mango spoke to Laurie O'Donoghue from Total Safety Services about the provision of information, training, instruction and supervision duties for workplace health and safety. This interesting webinar covered 2 topics: 1. Duties to provide information, training, instruction and supervision, and 2. The five steps to effective health and safety training. This webinar recording is for anyone involved in QHSE – from directors through to Compliance Managers. If you would like to watch this webinar copy and paste the following link into your web browser: http://www.mangolive.com/blog-mango/effective-health-safety-training-webinar-recording

2. Presenters
 Craig Thornton
 Chief Marketing Officer, Mango Limited
 craig@mangolive.com
 New Zealand
 +64 29 377 5444
 @mangolimited
 LinkedIn
 Blog – www.mangolive.com

3. Presenters
 Laurie O’Donoghue
 Managing Director, Total Safety Services
and Queensland Training Services
 laurie@qldtraining.com.au
 Australia
 +61 427 100 454
 www.qldtraining.com.au

4. Who are we?
Queensland Training Services Pty Ltd is a registered training organisation based in Cairns,
Australia offering nationally accredited courses and competencies across a range of industries.
QTS has a reputation of providing prompt, professional service, using qualified, experienced
consultants and trainers to deliver up-to-date, industry standard training and advice.
 BSB41415 Certificate IV in Work Health and Safety
 BSB51315 Diploma of Work Health and Safety
 10213NAT Functioning as a Work Health & Safety Advisor
 Fire Safety Advisor
 Health and Safety Representative training
 WHS for Managers and Supervisors
 WHS for Business Owners & CEO’s
 WHS for Committee Members
 Risk Management training
 Incident Investigation training
 Hazardous Substances training
Qualifications in Business and Training and Assessment.
Short courses in confined space entry, working at heights, asbestos removal, test and tag,
traffic management, emergency warden, construction induction and many others.
www.qldtraining.com.au

5. Who are we?
Total Safety Services was established in 2002 and assists clients with compliance through
systems, process development and management, risk audits, site and system audits and
training.
Total Safety Services provides clients with professional health and safety consulting at
competitive prices without compromising quality. TSS is able to provide consultancy
services to assist organisations in the management of health and safety issues.
 Development of health and safety procedures and systems
 Development of workplace health and safety manuals
 Conduct health and safety inspections
 Conduct and facilitate risk assessments
 System and compliance auditing
 General consultancy
 Quality systems
 Health and safety systems
 Environmental systems
 Integrated management systems
 Safe work method statements
 WHS Management Systems / Construction Safety Plans
 Audits in systems, compliance and general workplace safety
www.totalsafety.com.au

6. Presentation Topics
 Duties to provide information, training,
instruction and supervision
 The five steps to effective health and safety
training.

7. Health and Safety – Duties
PCBU – Primary duties
 All PCBU’s have a primary duty of care to ensure, so far as
is reasonably practicable the health and safety:
 of workers at work in the business or undertaking
 of workers whose activities are influenced or directed by the
PCBU whilst carrying out the work
 of other persons ensuring they are not put at risk from work
carried out as part of the conduct of the business or
undertaking
 A self-employed PCBU must also ensure, so far as is
reasonably practicable, his or her own health and safety
while at work
6

8. Health and Safety – Duties
PCBU – Primary duties (cont)
The primary duty is broad and provides for:
 a work environment without risks to health and safety
 safe plant and structures
 safe systems of work
 safe use, handling, storage and transport of plant, structures
and substances
 adequate facilities for the welfare of workers
 information, training, instruction or supervision that is
necessary to protect persons from risks to health and safety
arising from work
 monitoring of the health of workers and conditions at the
workplace
7

9. NZ - H&S at Work (General Risk and Workplace
Management) Regulation 2016
9. Duty to provide information, supervision,
training, and instruction
PCBU must ensure that every worker who does work of any kind, uses plant
of any kind or deals with a substance of any kind that is capable of causing
a risk in a workplace either:
 (i) has such knowledge and experience of similar places, and work,
plant, or substances of that kind; or
(ii) is supervised by a person who has that knowledge and experience;
and
 is adequately trained in the safe use of—
(i) all plant, objects, substances, or equipment that the worker is or
may be required to use or handle; and
(ii) all protective clothing that the worker is or may be required to
wear.
8

10. NZ - H&S at Work (General Risk and Workplace
Management) Regulation 2016
9. Duty to provide information, supervision,
training, and instruction
 PCBU must ensure that supervision and training provided to a worker is
suitable and adequate having regard to:
 the nature of the work carried out by the worker; and
 the nature of the risks associated with the work at the time the supervision or
training is provided; and
 the control measures implemented in relation to the work that the worker is
undertaking.
 The PCBU must ensure, so far as is reasonably practicable, that the
training is readily understandable by any person to whom it is provided.
 In the regulation training includes the provision of information and
instruction.
9

11. Recent Case
A 60-year-old NSW farm worker died in hospital following injuries he
received after falling 2.5 metres from a hothouse roof. The man lost his
balance whilst attempting to remove a plastic covering on the building.
The Court determined that the risk of falling from the roof was foreseeable
and could have been minimised if the PCBU had completed a risk
assessment and put safe work procedures in place.
The Court found the worker did not receive training or assistance to work
safely at heights or on the roof and there was inadequate supervision.
“By failing to provide appropriate equipment, training, instruction and
supervision to prevent workers falling from heights, the business committed
a significant breach of safety laws,” said Executive Director of SafeWork
NSW, Peter Dunphy.
The PCBU and its Director were fined $165,000
10
One of many examples where courts found
inadequate information, instruction, or supervision

12. Other issues in regulation
 Term “Competent”
 Can be specifically defined in the regulation or code of
practice; or
 for any other cases—a person who has acquired through
training, qualification or experience the knowledge and
skills to carry out the task.
 Regulation or code of practice can define information,
training and instruction required.
 e.g confined space entry
 High risk work (e.g. scaffolding, forklift operation)

13. Whilst a legislative requirement,
training is also an investment !!!!!!!
 Investment
$$$ cost of training
Time for training
 Outcome required for investment is
effective training.

14. 13

15.  Workers gain or maintain the skills and knowledge they need:
 To perform their work
 Direct others to perform work
 Supervise work
 The training addresses the health and safety training needs of
the organisation
 The training achieves the specific outcomes required
 The training is cost efficient whilst ensuring that the time and
money is a good investment
 Training addresses health and safety legislative requirement
 Primary Duty
 Specific requirements

16. Step 1 Work out what health and safety
training is required
Step 2 Establish how this training is to be
provided
Step 3 Identify who can prepare or
provide training
Step 4 Deliver training
Step 5 Evaluate training

17. Step 1 Determine training requirements
 nature of hazards and risks
 processes used for hazard identification, risk assessment and
risk control
 the need for, and proper use of, measures to control risk
 standard work procedures
 duties and responsibilities of workers, supervisors and
management
 consultation (H&S committees and representatives)
 who requires the training (workers, supervisors, management,
contactors)
 specific legislative requirements
 Is formal assessment required?
Often referred to as a Training Needs Analysis
or a Training Matrix

18. Step 2 Determine type of training (1)
 The type of training depends on a number of factors
including
 who is the target group
 what is the intended outcome
 where will the training be conducted
 what time is available for the training
 what training method would be most appropriate
 is the training required to be accredited or approved
 can the training be delivered internally

19. Step 2 Determine type of training (2)
Example - Fire training in Queensland Australia
First response fire and evacuation training
It is stipulated in legislation that it must be provided to workers
within the first day/s of their employment. Does not need to
accredited training.
Can be trained by workplace using internal procedures or resources or
may be provided by external provider – non accredited course.
Fire Safety Advisor
In high occupancy buildings, a fire safety advisor is required under
legislation.
This training must be accredited and there are eight units of
competency stipulated which must be achieved to gain fire safety
advisor accreditation.

20. Step 2 Determine type of training (3)
Training programs include:
 Accredited or approved courses
 Short courses (both accredited and non
accredited)
 Vocational and professional courses
 Licence or certificate courses
 Induction
 Toolbox talks / Pre start meetings
 Specific task training
 Specific hazard training
 Emergency procedure training
 First aid training
 Health and Safety Specific Roles

21. Step 3 Determine who can prepare or
provide training (1)
Ensure that the external training organisation :
 has knowledge and experience in
 all relevant health and safety legislation
 the hazard identification, risk assessment and risk control
approach to health and safety
 a competency based approach to training and assessment
 training adults in the workplace
 can customise courses to your workplace and training
requirements
 can show how they plan to train and assess your workers
 can explain what their services will cost and what the
costs include

22. Step 3 Determine who can prepare or
provide training (2)
 Ensure trainer (internal or external) has
 experience in training adults in the workplace
 experience in health and safety issues in your industry
 has relevant health and safety qualifications and experience
 has relevant training qualifications and experience
 has up-to-date knowledge

23. Step 3 Determine who can prepare or
provide training (3)
When choosing your training provider, ensure you ask
questions.
An excellent checklist for this can be found on the
website of the Australian Skills Quality Authority.
http://asqa.gov.au/verve/_resources/Fact_sheet_Choosing_a_trai
ning_or_education_provider.doc

24. Step 4 Deliver training
 Ensure training environment
 Is suitable for the training being delivered
 Includes equipment and plant which meet all health and
safety legislative requirements
 Ensure that where required, assessments are
completed
 Ensure that records of training, assessments and
renewal requirements are completed and maintained

25. Step 5 Evaluate training program
 Evaluate the training program by determining the
appropriateness and effectiveness of
 the training objectives
 the content of the session/s
 the learning of participants
 the trainer’s skills

26. Summary
 When determining your health and safety training needs,
don’t forget to check the legislation particular to your
industry sector, to ensure you are meeting your legal duties.
 Decide on accredited or non-accredited training, and find
the most appropriate provider.
 Ask questions! Ensure the training offered is suited to your
needs, and check on things like refresher requirements,
licensing, accreditations and reputation.
 Keep records of training and assessment, and update the
training as required by internal policies, legislation or
industry best practice.

27. Questions