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HCS 451 Entire Course (Updated Syllabus)
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Most of the Assignments contains more than 1 Paper/PPT
HCS 451 Week 1 Assignment Continuous Quality Improvement
Timeline (2 Sheet)
HCS 451 Week 2 Assignment Quality Dimensions and Measures Table
Paper (2 Papers)
HCS 451 Week 4 Assignment Healtcare Organization Presentation (2
PPT)

HCS 451 Week 4 Assignment Risk and Quality Management Manual (2
Papers)
HCS 451 Week 5 Assignment Signature Assignment Risk and Quality
Management Manual (2 Papers)
HCS 451 Week 1 Discussion Question 1
HCS 451 Week 1 Individual Assignment Overview of Risk Management
and Quality Management in Health Care Worksheet
HCS 451 Week 2 Individual Assignment Risk Management Assessment
Summary
HCS 451 Week 3 Individual Assignment Quality Management
Assessment Summary
HCS 451 Week 4 Team Assignment Organizational Performance
Management Table and Paper

HCS 451Week 5 Discussion Question 2
HCS 451 Week 5 Team Assignment Tools and Decision Making for
Ongoing Performance Management Presentation
===============================================
HCS 451 Week 1 Assignment Continuous Quality
Improvement Timeline (2 Sheet)
This Tutorial contains 2 Set of Answers for this Sheet
Complete the Continuous Quality Improvement Timeline worksheet to
create a timeline in which you explain the evolution of continuous
quality improvement in health care.
Click on the Assignment Files tab to submit your worksheet.
Research 4 to 5 events that have influenced changes in quality
improvement and complete the timeline below by listing each event

and writing a 75- to 175-word summary discussing each event and its
effect on quality improvement in health care.
Cite at least 3 peer-reviewed, scholarly, or similar references and your
textbook to support your information.
===============================================
HCS 451 Week 1 Discussion Question 1 (UOP Course)
As we get started this week, we need to talk about the implementation of
quality management and risk management programs in health care.
Elaborate on how leadership in your organization supports the
implementation of quality management or risk management programs.
What seems to be effective or ineffective? What would you recommend
to increase leadership support or involvement in these programs in your
organization?
===============================================

Why is risk management important in
organizations? What benefits are gained by
implementing a risk management program?
Describe challanges you see in obtaining buy-in and
support from staff? What are the barriers in
implementing a risk management program? What
would you recommend to help overcome these
barriers?
===============================================
HCS 451 Week 1 Individual Assignment Overview of
Risk Management and Quality Management in Health
Care Worksheet (UOP Course)

ndividual Assignment: Overview of Risk Management and Quality
Management in Health Care Worksheet
· Resource: Overview of Risk Management and Quality
Management in Health Care Worksheet Grading Criteria
· Conduct research to provide you with an introduction to the
health care disciplines of risk management and quality management and
their roles in and influences on organizational performance.
· Complete the University of Phoenix Material: Overview of Risk
Management and Quality Management in Health Care Worksheet
located on the student website.
would you recommend to help overcome these barriers?
===============================================
HCS 451 Week 2 Assignment Quality Dimensions and
Measures Table

Complete the Quality Dimensions and Measures Table Worksheet.
Click the Assignment Files tab to submit your worksheet.
Quality Dimension and Measures Table
Open your web browser and research the six dimensions identified by
the Institute of Medicine (IOM) that are used to measure high-quality
care.
Complete the table below by idenfiying the dimension, describing its
purpose, and providing a measurement example.
iers?
===============================================
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What are the concepts of quality management that you have observed in
your organization or previous organization? Describe each.
===============================================
What are the concepts of quality management that you have observed in
your organization or previous organization? Describe each.
===============================================
HCS 451 Week 2 Individual Assignment Risk
Management Assessment Summary (UOP Course)

1. Individual Assignment: Risk Management AssessmentSummary
Leaders in a health care organization have identified risk management as
an opportunity for improvement for the upcoming year. The
organization has hired you as a consultant to help assess the
organization’s current status and define the future plan for addressing
risks.
· Resource: Risk Management Assessment Summary Grading
Criteria and Sample Executive Summary located in the Center for
Writing Excellence
o Navigate to the Center for Writing Excellence in the University
Library.
o Under Writing Resources, click Tutorials & Guides.
o Under Samples, click Sample Executive Summary.
· Select an organization type in the health care industry as the basis
for this assignment. The organization may be your employer or a health
care organization of particular interest to you. Types of health care
organizations include, but are not limited to, the following:

o Hospital, nursing facility, physician office, emergency medical
services, managed care organization, home health care, community
health department or provider, pharmacy, laboratory, drug manufacturer,
medical device manufacturer, durable medical equipment supplier, and
electronic medical records software suppliers
· Research the key concepts of risk management in health care and
the factors that influence risk management for your chosen type of
organization.
· Write a 1,050- to 1,400-word executive summary in which you
complete the following:
o Describe the purpose of risk management in health care organizations
in general and in your chosen organization in particular.
o Explain key steps this organization may take to identify and manage
their risks.
o Identify three typical or actual risks in your chosen organization.
Describe how each risk might negatively affect your organization and its
stakeholders.
o Summarize the types of education, training, or policies that would
help this type of organization mitigate these risks.
· Include at least four sources, two from the University Library and
two from either the course textbooks or this week’s Electronic Reserve
Readings. Prepare a reference list of all resources and websites used in
your research.

· Format the executive summary and reference list consistent with
APA guidelines.
===============================================
Measures Table Paper (2 Papers)
This Tutorial contains 2 Papers
Paper
As a team consider the following scenario:

On December 7, 2000, the Cincinnati OSHA Office heard through
media and police reports that there were two deaths at a nursing home in
Ohio. OSHA determined that the FDA should take a lead role in
performing an investigation.
Since the nursing home had many residents who had unhealthy
respiratory systems, the nursing home routinely ordered and received
tanks that contained pure oxygen. During one delivery, the supplier
mistakenly delivered one tank of pure nitrogen in addition to the three
tanks of pure oxygen that had been ordered. The nitrogen tank had both
an oxygen and nitrogen label. An employee at the nursing home
connected the nitrogen tank to the nursing home's oxygen delivery
system. This event caused two nursing home residents to die, and three
additional nursing home residents were admitted to hospitals in critical
condition. Within the following month, two of these three additional
residents also died, bringing the total death toll to four.
(Based on accident # 837914 from www.osha.gov)
Write a 1,050- to 1,400-word paper in which your team compares the
Normal Accident Theory to the Culture of Safety model.
Include the following in your paper:
 Explain what factors can play a role in organizational accidents
similar to the one highlighted in the scenario:
o How organizational processes give rise to potential failures?
o How can certain conditions influence errors and violations
within the workplace? (e.g., operating room, pharmacy,
intensive care unit)

o The errors and violations committed by "sharp end"
individuals.
o How the breaching of defenses or safeguards affect these
accidents?
 Explain why the FDA, not OSHA, was responsible for
investigating this case.
 Explain how the Culture of Safety model could have been applied
to reduce risk in this scenario.
 Explain the five general principles used in the Culture of Safety
model.
 Explain actions that could have been taken to manage risk by
applying each of the five general principles used in the Culture of
Safety model to this scenario.
Format your paper according to APA guidelines.
===============================================
HCS 451 Week 3 Discussion Question 1 (UOP
Course)

Which components of performance-management systems do you think
are most important and least important? Why? Explain which
components link most closely to risk-management and quality-
management systems and provide specific examples to support your
answer.
===============================================
Consider the decision-making process for risk management and quality
management and answer the following questions:
1. Which step in the decision-making process do you think is most
underutilized or difficult to complete? What would you do to change it
or make it easier?

2. What information would you say is most overlooked when making
risk - and quality-management decisions? What do you think is the
cause of this? How would you remedy it?
===============================================
HCS 451 Week 3 Individual Assignment Quality
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1. Individual Assignment: Quality Management Assessment
Summary
Use the same organization type you selected for the Risk Management
AssessmentSummary in Week Two. Your role as a consultant continues
as you relate risk management policies and practices to quality
management. You must summarize a plan for the organization’s
leadership that will serve as the foundation for developing a quality
management program description for the organization.
· Resource: Quality Management Assessment Summary Grading
Criteria

· Research key concepts of quality management in health care,
factors that influence quality outcomes, and the relationship between
risk management and quality management.
o Describe the purpose of quality management in health care
organizations in general and in your chosen organization type in
particular.
o Explain three to five key concepts of quality management. Comment
briefly on why there are so many other names and terms used to describe
quality management—continuous quality improvement, total quality
management, performance management, and performance
improvement—and if these distinctions are important. Explain the
terminology your chosen organization type uses and why your
organization uses them.
o Identify at least three of the organization type’s typical long-term
goals and at least three typical short-term goals.
o Identify at least five factors—internal and external—that influence
quality outcomes in your chosen organization type and describe how
these factors might negatively affect quality outcomes in your
organization.

o Identify three to five fundamental quality-management policies that
should be implemented, how these relate to risk management, and how
they will influence health outcomes.
o Explain the relationship between risk management and quality
management in your chosen organization type and how these two
disciplines relate to performance management.
Readings. Prepare a list of all resources and websites used in your
research.
APA guidelines.
===============================================
Measures Table Paper (2 Papers)

Paper
As a team consider the following scenario:
On December 7, 2000, the Cincinnati OSHA Office heard through
media and police reports that there were two deaths at a nursing home in
Ohio. OSHA determined that the FDA should take a lead role in
performing an investigation.
Since the nursing home had many residents who had unhealthy
respiratory systems, the nursing home routinely ordered and received
tanks that contained pure oxygen. During one delivery, the supplier
mistakenly delivered one tank of pure nitrogen in addition to the three
tanks of pure oxygen that had been ordered. The nitrogen tank had both
an oxygen and nitrogen label. An employee at the nursing home
connected the nitrogen tank to the nursing home's oxygen delivery
system. This event caused two nursing home residents to die, and three
additional nursing home residents were admitted to hospitals in critical
condition. Within the following month, two of these three additional
residents also died, bringing the total death toll to four.
(Based on accident # 837914 from www.osha.gov)

Write a 1,050- to 1,400-word paper in which your team compares the
Normal Accident Theory to the Culture of Safety model.
Include the following in your paper:
 Explain what factors can play a role in organizational accidents
similar to the one highlighted in the scenario:
o How organizational processes give rise to potential failures?
o How can certain conditions influence errors and violations
within the workplace? (e.g., operating room, pharmacy,
intensive care unit)
o The errors and violations committed by "sharp end"
individuals.
o How the breaching of defenses or safeguards affect these
accidents?
 Explain why the FDA, not OSHA, was responsible for
investigating this case.
 Explain how the Culture of Safety model could have been applied
to reduce risk in this scenario.
 Explain the five general principles used in the Culture of Safety
model.
 Explain actions that could have been taken to manage risk by
applying each of the five general principles used in the Culture of
Safety model to this scenario.
Format your paper according to APA guidelines.

===============================================
Course)
Which components of performance-management systems do you think
are most important and least important? Why? Explain which
components link most closely to risk-management and quality-
management systems and provide specific examples to support your
answer.
===============================================

or make it easier?
===============================================
HCS 451 Week 3 Individual Assignment Quality
1. Individual Assignment: Quality Management Assessment
Summary
Use the same organization type you selected for the Risk Management
AssessmentSummary in Week Two. Your role as a consultant continues

as you relate risk management policies and practices to quality
management. You must summarize a plan for the organization’s
leadership that will serve as the foundation for developing a quality
management program description for the organization.
· Resource: Quality Management Assessment Summary Grading
Criteria
· Research key concepts of quality management in health care,
factors that influence quality outcomes, and the relationship between
risk management and quality management.
o Describe the purpose of quality management in health care
organizations in general and in your chosen organization type in
particular.
o Explain three to five key concepts of quality management. Comment
briefly on why there are so many other names and terms used to describe
quality management—continuous quality improvement, total quality
management, performance management, and performance
improvement—and if these distinctions are important. Explain the
terminology your chosen organization type uses and why your
organization uses them.
o Identify at least three of the organization type’s typical long-term
goals and at least three typical short-term goals.

o Identify at least five factors—internal and external—that influence
quality outcomes in your chosen organization type and describe how
these factors might negatively affect quality outcomes in your
organization.
o Identify three to five fundamental quality-management policies that
should be implemented, how these relate to risk management, and how
they will influence health outcomes.
o Explain the relationship between risk management and quality
management in your chosen organization type and how these two
disciplines relate to performance management.
Readings. Prepare a list of all resources and websites used in your
research.
APA guidelines.
===============================================
HCS 451 Week 4 Assignment Healtcare Organization
Presentation (2 PPT)

This Tutorial contains Presentation on Dialysis Clinic, Laser Eye Clinic
HCS 451 Healtcare Organization Presentation
Resources: Week Two individual assignment, Quality Dimensions and
Measures Table.
Research inpatient and ambulatory or ancillary health care organizations.
Inpatient health care organizations:
Hospitals
Ambulatory or ancillary health care organizations:
Dialysis Clinic

Laser Eye Clinic
Pharmacy
As a team, select one inpatient health care organization and one
ambulatory or ancillary health care organization.
Create a 12- to 15-slide Microsoft® PowerPoint® presentation (the title
and reference slides do not count towards the total slide count) with
detailed speaker notes in which you compare each organization and their
quality management performance as an organization.
Include the following in your presentation:
 Describe each of the health care organizations selected.
 Explain how to develop improvement capability for organizational
performance.
o What resources are needed to develop improvement
capability?
o Identify metrics used by each organization to measure each
of the six dimensions of high quality discussed in the Week
Two Quality Dimensions and Measures Table assignment.
o Describe similarities and differences between the metrics of
each organization.
o How do these metrics help develop improvement capability
for each organization?
o What quality improvement tools are available to help develop
improvement capability?
 Explain transformational improvement in relation to organizational
performance.

o What transformational model(s) can be used to assist with
transformational improvement in relation to organizational
performance?
Format your presentation according to APA guidelines
===============================================
HCS 451 Week 4 Assignment Risk and Quality
Management Manual (2 Papers)
HCS 451 Week 4 Assignment Risk and Quality Management
Manual
===============================================

or make it easier?
===============================================
Course)

What tools would you most likely use when making risk- and quality-
management decisions? Explain your answer. What is about some tools
that might now work for you
===============================================
HCS 451 Week 4 Team Assignment Organizational
Performance Management Table and Paper (UOP
Course)
1. Learning Team Assignment: Organizational Performance
Management Table and Paper
Each Learning Team member must select a different type of health care
organization to study for the purpose of this group assignment. You are
encouraged to select a different type of organization from the one chosen
in the Weeks Two and Three assignments. Note that you do not need to

select a specific company. Group members compare their chosen
organizations to complete the table and paper.
Options include, but are not limited to, the following: hospital, nursing
facility, physician office, emergency medical services, managed care
organization, home health care, community health department or
provider, pharmacy, laboratory, drug manufacturer, medical device
manufacturer, durable medical equipment supplier, and electronic
medical records software supplier.
· Resource: Organizational Performance Management Table and
Paper Grading Criteria
· Conduct a group discussion in your Learning Team forum.
Address the following points:
o Summarize the type of health care organization you selected.
o Compare the main regulatory and accreditation standards that apply
to each type of organization and identify standards that apply broadly to
most or all types of health care organizations.
o Discuss the influence of regulatory and accreditation standards on
performance-management systems.

o Discuss how the performance-management systems affect risk
management and quality management in each type of organization.
o Identify key areas in the organization that will have direct
responsibility for carrying out the day-to-day responsibilities associated
with the regulations or standards.
o Identify other areas in the organization that will be indirectly affected
by the regulations or standards.
o Outline what oversight activities you could put in place to ensure that
the regulatory and accreditation requirements are being implemented
and are achieving the desired results.
· Collaborate to complete the University of Phoenix Material:
Organizational Performance Management Table located on the student
website.
· Collaborate to write a 1,400- to 1,750-word paper in which you
address the following points:
o Address the similarities and differences among the types of
organizations.
o Propose how each organization will monitor performance, achieve
regulatory and accreditation compliance, and improve overall

organizational performance.
o Describe ways each organization will communicate with leadership
to ensure alignment of organizational goals and gain buy-in from staff to
achieve compliance with the standards and requirements issued by
regulatory and accreditation bodies.
o Determine how compliance with the regulations and development of
risk-management and quality-management systems for each type of
organization contribute to the organization’s overall performance-
management system.
· Include at least four sources, three from the University Library
and one from either the course textbooks or this week’s Electronic
Reserve Readings. Prepare a list of all resources used in your research.
· Format the paper and reference list consistent with APA
guidelines. Include the Organizational Performance Management Table
as an appendix to the paper.
===============================================
HCS 451 Week 5 Assignment Signature Assignment
Risk and Quality Management Manual (2 Papers)

Resources: Risk and Quality Management Tools Matrix
Imagine you are a quality leader for a health care organization and have
been asked to create a manual for new employees to introduce the basic
concepts of risk and quality management.
Part I:
Write a 1,750- to 2,100-word manual in which you address the
following:
 Explain basic concepts of quality improvement in the health care
industry
 Explain the concepts of risk management in the health care
industry
 Analyze the information needed for decision-making processes in
risk and quality management in the health care industry
 Explain challenges in making risk- and quality-management
decisions in the health care industry
Part II:
Within your manual, you must include a matrix in which you do the
following:
 Analyze the risk-and quality management tools used in the health
care industry.

 Consider the following when completing your matrix:
 What is the risk- and quality-management tool?
 What is the purpose of the tool?
 What are the advantages and disadvantages of the tool selected?
To assist you with the development of your matrix use the Risk and
Quality Management Tools Matrix located under student materials. The
matrix must be embedded within your training manual.
Format your manual according to APA guidelines.
===============================================
Review the scenario below and answer the questions that follow:
ABC Hospital is a small, privately owned community hospital. It has
been struggling to survive financially, as reimbursement rates have
declined and consumers are being drawn to the larger state-of-the-art

hospital facilities in urban areas that are perceived to have better quality.
ABC Hospital was built in 1960 and has been operating in the same
manner for many decades. The hospital meets legal and regulatory
requirements but has not kept pace with some of the newer technologies
and patient conveniences becoming more prevalent in the health care
industry.
o What strategies can the organization take to survive, improve its
performance, and compete with other hospitals over the next 5 years?
o What are some advantages or disadvantages of these strategies?
Provide specific examples to support your answers.
===============================================
Review the scenario below and answer the questions that follow:

XYZ Health Department provides services to county residents.
Budget cuts have forced the department to cut back on some
services and lay off several staff, increasing the workload of other
staff. Morale among staff has declined, and county residents have
complained that they are not treated with dignity and respect and
are not receiving high quality care and service.
o What strategies can XYZ Health Department implement to
provide high quality care and services to the county residents and
to help increase customer satisfaction?
o How can these strategies help minimize risk and improve
quality? Provide specific examples to support your answers.
===============================================
HCS 451 Week 5 Team Assignment Tools and Decision Making
for Ongoing Performance Management Presentation (UOP
Course)

1. Learning Team Assignment: Tools and Decision Making for
Ongoing Performance Management Presentation
· Resource: Tools and Decision Making for Ongoing
Performance Management Presentation Grading Criteria
· Select one organization type from the various organizations
your Learning Team analyzed as part of your Week Four
assignment and build on your knowledge acquired from all
previous assignments to complete the final Learning Team
presentation.

· Conduct research about decision-making processes in risk
management and quality management in health care, including the
following:
o Common problems encountered by your chosen organization
type
o How to acquire relevant information required for decision
making
o Common tools used to enhance decision making
o Challenges that may be encountered in making risk-
management and quality-management decisions
· Outline your organization’s decision-making processes that
will be used to address risk-management and quality-management
issues. A 1-page list of steps, a flow chart, or a decision tree format
is suggested. This information should be included in the Speaker’s
Notes.

· Complete the University of Phoenix Material: Tools and
Decision Making for Ongoing Performance Management Scenario
Worksheet located on the student website. Submit the worksheet to
your facilitator separately from the presentation materials.
· Create a 15- to 20-slide Microsoft® PowerPoint®
presentation, including detailed speaker notes
· Support your presentation with a minimum of six sources,
four from the University Library and two from either the course
textbooks or this week’s Electronic Reserve Readings. Prepare a
list of all resources used in your research.
· Include the following in your presentation:

o Decision-making process document
o Summary of how the scenario might apply to your chosen
organization
o Information needed and the most appropriate tools for
responding to the scenario
o Why the process, information, and tools were chosen and how
they should contribute to a response
o The decision your team made regarding the scenario and how
you reached your decision
o How any changes resulting from your decisions could be
disseminated and implemented in the organization
o An explanation of the concept of continuous quality
management in the health care industry
o Challenges your team faced in this project

o Reference list consistent with APA guidelines
===============================================

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