My resume

1. Hayley Derby
1259 Marina Pt APT 103| Casselberry FL, USA | 727-871-1149
hayleyderby5@gmail.com | https://www.linkedin.com/in/hayley-derby
EDUCATION
Music Business Bachelor of Science
Full Sail University, Winter Park, Florida
Anticipated: December 2024
EXPERIENCE
Shift Leader • Wingstop • Winter Park, FL • June 2023 – February 2024
1. Demonstrated strong leadership as a Wingstop Shift Lead, overseeing the
day-to-day operations of the restaurant and effectively managing a team of
employees.
2. Trained and mentored staff members to uphold the highest standards of
customer service, food preparation, and safety protocols.
3. Assumed responsibility for opening and closing duties, ensuring that all tasks
were completed efficiently, and the restaurant was ready for service.
4. Maintained a clean and organized work environment in compliance with
health and safety regulations, consistently receiving high marks during
inspections.
5. Provided exceptional customer service, addressing inquiries, resolving issues,
and ensuring a positive dining experience for all patrons.
6. Coordinated and delegated tasks to team members during busy shifts,
ensuring smooth workflow and prompt service.
7. Managed cash registers, processed transactions, and balanced cash drawers
accurately at the end of each shift.

2. Hayley Derby
1259 Marina Pt APT 103| Casselberry FL, USA | 727-871-1149
hayleyderby5@gmail.com | https://www.linkedin.com/in/hayley-derby
Barista • Starbucks • Clinton, TN • March 2022 – September 2022
1. Skillfully prepared and served a variety of coffee beverages, maintaining the
highest standards of quality and consistency.
2. Delivered exceptional customer service by taking and accurately fulfilling
customer orders, providing product recommendations, and ensuring a positive
experience.
3. Operated cash registers and handled transactions with precision, including
handling cash and electronic payments.
4. Maintained a clean and organized work environment, including coffee
machines, brewing equipment, and customer seating areas.
5. Collaborated with team members to ensure smooth daily operations, such as
restocking supplies and coordinating workload during busy periods.
6. Adapted to a fast-paced, dynamic work environment, efficiently handling
multiple customer orders and ensuring minimal wait times.
7. Demonstrated knowledge of Starbucks products and promotions, helping
drive sales and upselling to enhance the customer's experience.
8. Followed safety and health guidelines, including food handling and sanitation,
to ensure the well-being of both customers and staff.
9. Attended training sessions and stayed updated on new menu items and
company policies to provide accurate and informed service.
10. Actively contributed to creating a welcoming and friendly atmosphere that
encouraged repeat business and customer loyalty.
Intelligence Analyst • U.S. Army • July 2017 – January 2020
1. Conducted in-depth intelligence analysis by collecting and evaluating data
from multiple sources to support national security objectives.
2. Managed 3 target lists with over 1,000 targets.

3. Hayley Derby
1259 Marina Pt APT 103| Casselberry FL, USA | 727-871-1149
hayleyderby5@gmail.com | https://www.linkedin.com/in/hayley-derby
3. Utilized various analytical tools and methodologies to assess threats,
vulnerabilities, and potential risks.
4. Produced 100+ clear and concise intelligence reports and briefings for senior
officials, providing critical insights into complex security issues.
5. Collaborated with interagency partners and subject matter experts to gather
information, enhancing the overall intelligence picture.
6. Developed and maintained comprehensive intelligence databases to track
trends and patterns.
7. Implemented security protocols and procedures to safeguard classified
information and ensure data integrity.
8. Stayed current with emerging threats and geopolitical developments to
provide timely and relevant intelligence assessments.
9. Participated in intelligence fusion and all-source analysis, identifying
connections and correlations between disparate pieces of information.
10. Conducted open-source research and utilized advanced analytic tools to
enhance the understanding of global events.
11. Continuously improved analytical techniques and methodologies through
training and professional development, ensuring the highest quality
intelligence products.
SKILLS
 Adobe Creative Suite
 Intelligence analyst
 Data Entry
 Collaboration
 Attention to Detail
 Critical Thinking
 Management

4. Hayley Derby
1259 Marina Pt APT 103| Casselberry FL, USA | 727-871-1149
hayleyderby5@gmail.com | https://www.linkedin.com/in/hayley-derby
REFERENCES
 Available upon request