Harpreet Singh is a senior specialist with over 10 years of experience in production control, operations, and scheduling. He has extensive experience working with tools like CA-ESP, Control-M, and mainframe systems like Z/OS. Currently he works with HCL Technologies providing 24x7 support to clients like AARP. His responsibilities include scheduling and monitoring batch jobs, resolving production issues, and ensuring systems and online regions are available as required.

1. Harpreet Singh
Contact No: 9711479881
Email: Harpreet06221@gmail.com Contact address
House number:
18
B,Block'F' Noida,
UP 201301
Career Objective:
Seeking a fruitful and challenging opportunity to leverage my skills and knowledge towards organizational growth and
enrich my work experience.
Professional Experience:
CAREER SNAPSHOT
Presently I am working as Technical Specialist with HCL Technologies from Nov 2010. Before that I was associated
with AXA Technology Services Pvt Ltd. Bangalore and ACS India Pvt. Ltd., Bangalore.
.I have been predominantly working for 4.8 years in production control, operations and scheduling. I have worked
primarily in the domain of IT Infrastructure Services. My technological forte is batch scheduling, batch monitoring and
console Operations of MVS systems. I have been part of various transition teams and travelled to UK, Germany, Belgium,
and Singapore to help the teams to migrate existing setup from one place to other. I have worked mostly on Insurance,
Banking, Retail and Exchange Projects.
Presently: Working with HCL TECHNOLOGIES from march 2014 till date.
Designation: Senior Specialist.
KEY SKILLS
Operating System : Z/OS, Windows
Interface : (AOC),Veritas Netbackup Consoles, HMC (Hardware Management language :
JCL
Packages : MS Word, Excel, PowerPoint.
Tools : Citrix, OPC,SDSF, ISPF, SA390, TSO, Unicenter (NSM) 2D Map,
Netview, MVS Console, Omegamon, MQ Series, Spectrum, System
Automation Console), Dimension, Outlook, PPM(Demand),DB2, JCL,OPC,
CA-ESP,CA-7, Control-M, Control-M enterprise Manager,Jobtrac, R11,
Remedy, Endevor.
:

2. Clients:
AARP (American Association of Retired Persons) is a membership organization for people age 50 and
over and operates as a non-profit advocate for its members and is one of the most powerful lobbying
groups in the United States. It offers Medicare, supplemental health insurance, discounts on prescription
drugs and consumer goods, entertainment and travel packages, long-term care insurance and automobile,
home and life insurance
Major responsibilities:
 Well work with ESP cybernation tool
 Provide immediate fixes to the job abend.
 Defining CA-ESP application
 Definign CA-ESP subapplication.
 well worked with endevour
 creating CA-ESP special days calender.
 Creating CA-ESP job resources.
 Creating Threshold, Depletable and Renewable resources.
 Creating new job definition in CA-ESP.
 Creating Job tracking.
 Scheduling job, subapplication and application using ESP tool..
 Releasing job, subapplication and appcation from hold.
 Holding jobs, application and subapplications.
 Removing jobs, applications and subapplications from waiting state.
 Changing status of jobs.
 Restating Failed jobs.
 Restarting failed jobs from particular steps.
 Force completing failed jobs, sub application and applications.
 Well handling of Abars abend.
 Supporting during Ipling the systems
 Handing night batch.
 Bypassing the jobs using ESP.
 Cancelling the future runs of the jobs by adding statement to the REXX.
 Holding future runs of the jobs by adding the statement to the REXX.
 scheduling SAP jobs
 Maintaining Docs for the team.
 Escalating the production Abends to correct teams.
 Communicating with the onsite counterpart in case of escalation.
 Providing the production monitoring of Different LPARS.
 Ensure all the online regions are up on time.
Ensure the timely completion of the batch cycles as per the schedule.
 Participate in High Severity Bridge Calls
 Process Adherence (High Severity Alerts -> Check Tickets for process breaches)
 Report Consolidation (Alert Logs)
 Escalation Management (Delivery Related – Tools Outage, BCP, Health & Security)
 Maintain process & procedure documents.
 Reset user IDs for TSO and CICS users.
 Identify training requirements and arranging trainings for the team.
 Create and maintain team roster.
 Participate in Change Review (Weekly)
 Providing 24X7 Support.
 Monitoring the execution of scheduled batch jobs on CA-ESP.
 Scheduling batch jobs based on requests.

3.  Performing the DR (disaster Recovery) specific activities
 Performing CICS refresh.
 Resolution and escalation for any production failures to the support team.
 Resolving the Production Job abends by Restarting and Force ok according to its prerequisites with help of
On-call instructions & Doc’s.
 Holding and Releasing the Jobs as per Requests.
 Performing the Check Lists for the Critical Jobs.
 Making sure the Online Regions are UP on time.
 Incident documentation - Assigning, updating and closing tickets
 Alert monitoring and Ticket Raising for outstanding messages (If needed).
Previous : ACS India Pvt. Ltd., Bangalore 24th June 2013 to till date
Description: ACS (Affiliated Computer services) serves multiple Businesses with data center Infrastructure Services,
delivering Information Technology Services, Expertise and Productivity to enable ACS Business growth globally. This
Project gives support to the data center of the INDAINAPOLIS,USA,ACS. This project provides support for SIRVA
which provides relocation solutions, Ingersoll-Rand solutions provider with powerful brands and Northwestern Memorial
which deals with solutions for Health Services. The offshore does the maintenance of problems, enhancement work and
also provides 12 x 7 Production Support, production monitoring of the systems being maintained by ACS, Bangalore
Position:Information Management Specialist
Client : Mac Donald’s
ACS Internal Human Resource Project
Tool Used : CA ESP SCHEDULER.
Major responsibilities:
 Well work with ESP cybernation tool
 Provide immediate fixes to the job abend.
 Scheduling job, subapplication and application using ESP tool..
 Releasing job, subapplication and appcation from hold.
 Defining CA-ESP application
 Definign CA-ESP subapplication.
 well worked with endevour
 creating CA-ESP special days calender.
 Creating CA-ESP job resources.
 Creating Threshold, Depletable and Renewable resources.
 Creating new job definition in CA-ESP.
 Holding jobs, application and subapplications.
 Removing jobs, applications and subapplications from waiting state.
 Changing status of jobs.
 Restating Failed jobs.
 Restarting failed jobs from particular steps.
 Force completing failed jobs, sub application and applications.
 Well handling of Abars abend.
 Supporting during Ipling the systems
 Handing night batch.
 Bypassing the jobs using ESP.
 Cancelling the future runs of the jobs by adding statement to the REXX.
 Holding future runs of the jobs by adding the statement to the REXX.
 scheduling SAP jobs
 Maintaining Docs for the team.

4.  Escalating the production Abends to correct teams.
 Communicating with the onsite counterpart in case of escalation.
 Providing the production monitoring of Different LPARS.
 Ensure all the online regions are up on time.
 Ensure the timely completion of the batch cycles as per the schedule.
 Participate in High Severity Bridge Calls
 Process Adherence (High Severity Alerts -> Check Tickets for process breaches)
 Report Consolidation (Alert Logs)
 Escalation Management (Delivery Related – Tools Outage, BCP, Health & Security)
 Maintain process & procedure documents.
 Reset user IDs for TSO and CICS users.
 Identify training requirements and arranging trainings for the team.
 Create and maintain team roster.
 Participate in Change Review (Weekly)
 Providing 24X7 Support.
 Monitoring the execution of scheduled batch jobs on CA-ESP.
 Scheduling batch jobs based on requests.
 Performing the DR (disaster Recovery) specific activities
 Performing CICS refresh.
 Resolution and escalation for any production failures to the support team.
 Resolving the Production Job abends by Restarting and Force ok according to its prerequisites with help of
On-call instructions & Doc’s.
 Holding and Releasing the Jobs as per Requests.
 Performing the Check Lists for the Critical Jobs.
 Making sure the Online Regions are UP on time.
 Incident documentation - Assigning, updating and closing tickets
 Alert monitoring and Ticket Raising for outstanding messages (If needed).

Past work Experience: AXA Technology Services, Bangalore. Tenure: 07th
April, 2011 to 17th
June 2013.
Key Role: Monitoring mainframe and midrange batch through CA7. Handling various CA7 requests.
Console monitoring and IPLs , scheduling jobs through DB panels.
Designation: System Analyst
Project Summary:
Project Profile Project Sunrise, United States of America. AXA-EQUITABLE
Organization : AXA-TECH India.
Client : AXA-TECH US, AXA-Equitable.
Tools : TSO, ISPF, SDSF, CA USD (R6 and R11), Info Pac
Database : IMS
Scheduler : CA7
Operating System(s) : MVS ZOS/390(1.13)
Responsibilities:
 Well versed with Production Control Operations and Scheduling Processes.
 Very good experience in Disaster Recovery.
 Monitoring all Mainframe batch jobs and fixing abends, check for long running jobs and investigate for any loop
back issues with batch jobs.

5.  Ensure timely completion of the batch cycles, HOLD, Force complete, Rerun and schedule to run next workday.
 Provide Production support 24X7 which involves escalation of abends.
 Provide immediate fixes to the production abends. Solving production abends as per the prose of the document.
 Monitor batch cycles for daily, weekly, monthly, quarterly, yearly jobs and report statistics to client.
 Ensure that all transaction processing regions are up on time.
 Support the Service Restoration Team process. Document and analyze problem details, and perform RCA (root
cause analysis).
 Perform miscellaneous setup actions such as catalog/un catalog/rename/delete /copy Datasets.
 Participate in periodic meetings with the onsite team for discussing the system status.
 Prepare check list and documents for Team reference.
 Good knowledge of basic SDSF Commands.
 Making Scheduling changes as per Client's Requirement such as defining a new job, modifying an existing job,
calendar updates, adding predecessors and successors to the existing job and adding file dependencies.
 Ad hoc request to Schedule Particular Jobs
 Complete Console monitoring of 6 AXA-Financial LPAR’s and 2 CANADA LPAR’s.
 Performing manual IMS shutdown and Start up activities through VTAM commands on IMS console
 Performing IPL on weekly basis on all partitions (Including for Daylight Saving).
 Intermittently checking WTOR’s and contentions on all the LPAR’s
 Resetting Passwords for Lockbox ID’s as per user requests.
 System Reset/Activate/Deactivate using HMC.
 Checking for look back issues on CA7 which helps in proper flowing of batch.
 Monitoring online regions and CPU utilization for all CICS and IMS regions.
 Escalation as per Run book instructions or checklist on system down time.
 Attending change level meetings and status calls on daily basis.
 Preparing process documentation and training the new operators
 Monitoring and handling test cycles through CA7.
 Holding jobs through DB panel.
 Release,force completes the jobs
 Holding jobs through override library.
 Scheduling jobs through DB panels.
 Clearing various Jes and console shortages
 Investigating the job schedule through various CA-7 commands.
 Adding requirements to jobs.
 Handling request to run standalone jobs.
 Good knowledge of CA11
 Editing JCL’s on request
 Working on SYSPLEXenvironment
 Activating and deactivating LPAR’s from HMC
 Loading load parms from load libraries
 Good knowledge of IPL PHASES
Project Profile: Project Sunrise, United States of America. MONY
Organization : AXA-TECH India.
Client : AXA-TECH US, Mutual of New York.
Tools : TSO, ISPF, CONTROL-M,CA USD (R6 andR11), Net view
Database : IMS
Scheduler : CONTROL-M
Operating System(s) : MVS ZOS/390(1.13)
Responsibilities:
 Console Monitoring of 4 LPARS.
 Batch monitoring of both midrange and Mainframe using Control-M Scheduler and Control-M Enterprise
manager respectively.
 Performing Housekeeping activities on weekly basis.

6.  Performing IPL’s on daily and weekly basis on all the LPAR’s.
 Responsible for complete job flow (Mainframe & Midrange) till batch ends.
 Responsible for changing the class of initiators, DBR the Databases as per user request, changing priority of jobs
of killing the user ID’s as per request.
 Ensuring all online regions are met as per SLA.
 Preparing process documentation and training the new operators.
 Holding jobs
 Releasing jobs.
 Force completing jobs.
 Investigating jobs in CNTL-M.
 Nodes enable and disable for jobs.
 Killing jobs
 Deleting jobs
 Adding conditon to the jobs
 Removing conditions from jobs on request
Working on SYSPLEXenvironment
Project Profile: Project Sunrise, AXA-TECH JAPAN
Organization : AXA-TECH India.
Client : AXA-TECH JAPAN
Tools : TSO, ISPF, SDSF
Operating System(s) : MVS ZOS/390(1.13)
Responsibilities:
 Console monitoring for 8 LPARs.
 Performing IPL on weekly basis on all the LPARs.
 Performing pre-online and post-online checks on weekly basis.
 Monitoring the batch on weekends and national holidays through Control-M.
 Escalating the jobs abends and performing requested action on job.
 Resetting password for the TSO access as per user requests.
 Performing the weekend backups.
 Performing holiday morning checks.
 Releasing or holding jobs through CNTL-M.
Educational Qualification:
Professional Courses:
 Hardware and networking, C and C++.
Strengths:
 Can work in team with harmony.
 Good grasping power.
 Impressive communication skills.
Examination School/college
Board/
University
Year of
Passing
%
B.Tech B.H.S.B.I.E.T PTU 2010 73.2%
Intermediate K.V NO. 2 JAMMU C.B.S.E. 2005 66.00%
High School K.V DAMANA C.B.S.E. 2003 67.4%

7.  Urge to learn new things from time to time.
 Believes in being innovator than being a follower.
Personal Information:
Father’s Name : - Mr. Harbhajan Singh
Mother’s Name : - Mrs. Sukhwinder Kaur
Date of Birth : - 2nd
March, 1986
Gender : - Male
Martial Status : - Unmarried
Nationality : - Indian
Religion : - Sikh
Language Known : - English, Hindi
Permanent Address : - Pushpa Shine Building, flat no.4
Ashwini Layout, Ejipura
Bangalore 560047
Declaration:
I hereby declare that all the details given above are true to the best of my knowledge and belief.
Place: Bangalore Name : Harpreet Singh