Pharmacy                                                                                                 Home Health Agency
        Responsibilities                Inotrope Patient Discharge Planning: Day 1                                   Responsibilities

   Receive referral from hospital for                          Collaborative                           Home health agency (HHA) receives referral
                                                                                                         from hospital for home health services
           drugs & supplies                                   Responsibilities
    Patient meets reimbursement
      criteria and pharmacy has                                                                                Patient meets reimbursement
    required documents of proof                                                                                  criteria for home health.

            Yes          No                                                                                     Yes


 Patient meets                Contact D/C
   pharmacy                                                                                          Patient meets                 Contact D/C
                                planner
   admission                                 •   Verify central line is/will be placed               HH admission                    planner
    criteria                                 •   Verify point of service delivery location and all      criteria.
                                                 demographic information
  Yes                                        •   Determine who HHA will be billing for nursing
                           No
                                                 service – the insurance company or pharmacy?        Yes
                           Contact D/C       •   Provide HHA process for paperwork & billing
  Contact HHA &                                  pharmacy (if applicable).
                             planner                                                                                               Contact D/C
      assure                                 •   Determine & confirm who is hooking patient                                          planner
knowledgeable in                                 up to home infusion pump prior to D/C.
 providing home                              •   Determine & confirm planned date/time of D/C
inotrope therapy.                                from hospital
                                             •   Clarify all communications to assure smooth
                                                 transition
  Yes
                                                                                                             Collaborate with pharmacy to
                                                                                                            provide nurses with educational
                                                    Confirm that nurse caring for patient                  materials related to home inotrope
                                                     is knowledgeable in home inotrope                                   therapy.
                                                                  therapy.
Pharmacy                                                                                                  Home Health Agency
       Responsibilities             Inotrope Patient Discharge Planning : Day 2                                      Responsibilities

                                                  Collaborative Responsibilities
                                                                                                              Communication & Verification



Pharmacy to:
• Perform pre-discharge assessment to
   assure no additional risk for doing     •   Discuss any questions related to inotrope therapy.
   therapy at home                         •   Verify knowledge and answer any questions.
• Contact caregiver and discuss home
   health care plan and expectations
• Perform pre-admission assessment of
   home environment for items (phone,
   electricity, 911 service)
• Call local EMS to inform them of         •   Verify with D/C Planner who is hooking patient up at
   inotrope patient in their area              hospital and what time med and supplies will arrive
• Obtain patient specific critical             there
   parameters and provide to home          •   Verify caregiver will be available for initial teach /hookup
   health agency along with appropriate        in hospital
   standing orders.                        •   Verify what initial teaching will be done
• Communicate this information
  to HHA
                                           Review with Home Health Agency:
                                           • Who contact person is for pharmacy and HHA.
                                           • How communication will take place.
                                           • Review critical parameters, expected interventions
                                              and physician orders.
                                           • Preferred communication with physician with issues re
                                              inotrope therapy specifically
                                           • Discuss shared expectations of pharmacy and HHA
                                           • Verify if HHA is billing insurance or pharmacy & process
Pharmacy                                                                                   Home Health Agency
           Responsibilities                Inotrope Patient Discharge Planning : Day 3                    Responsibilities


Pharmacy to confirm with D/C planner -current orders & labs:
• Patient is stable on dose of inotropes (24 hour minimum)
• Fluid and electrolytes are stable                                                         Communication & verification
• Caregiver will be available for initial teach at hospital
• Communicate to HHA
                                                                                                  Yes             No
                 Yes                No



                                   Contact cardiologist &                                                         Await further direction
Plan delivery of drug &                                                           Continue to discharge
                                       D/C planner                                                                   from pharmacy
   supply & hook-up




                                                                             Obtain from Pharmacy:
Patient & Caregiver:
                                                                             • Verification of final orders/critical parameters
• Perform all activities necessary prior to d/c on inotrope therapy
                                                                             • Update on patient/caregiver initial teaching and any
• Instruct on storage/handing of medication & supplies
                                                                                concerns
• Provide patient & caregiver with written information & review
                                                                             • Verify specific hook-up time and next scheduled bag
   emergency plan, HHA contact numbers, etc.
                                                                                change
• Verify understanding of first home visit date/time
                                                                             • Verify next day HHA admission visit
• Verify understanding of next scheduled bag change date/time




   •   Call patient and check on status once home
   •   Verify that remainder of shipment arrived at home and                  •    Call patient and check on status once home
       is stored properly.                                                    •    Verify that remainder of shipment arrived at home
   •   Verify home health agency number and planned visit                          and is stored properly.
       time                                                                   •    Verify nurse’s name & planned visit time
   •   Review emergency plan                                                  •    Review emergency plan
Home Health Agency
      Pharmacy
                                Inotrope Patient Ongoing Care and Collaboration                           Responsibilities
    Responsibilities




                                                                               •   Do not decrease visit frequency until
                                                                                   patient/caregiver independent and
•   Minimum weekly phone call to                                                   knowledgeable regarding critical parameters
    patient for refill assessment                                                  and reporting
•   Lab results monitoring & analysis                                          •   Minimum weekly visit
                                           •   Identify and communicate
•   Communicate abnormal lab results                                           •   Make visits periodically at time of bag change
                                               areas of concern
    or findings to physician                                                       to observe patient/caregiver compliance with
                                           •   Monitor and verify compliance
•   Inventory monitoring                                                           sterile technique and infection control
                                               with medical regimen.
•   Preparation and delivery of                                                •   Review and monitor compliance with
                                           •   Communicate any order
    medication and supplies                                                        medication regimen.
                                               changes (pharmacy or home
•   Review and reinforce                                                       •   Confirm with patient and/or caregiver that
                                               health related).
    patient/caregiver knowledge of                                                 they understand critical parameters,
    critical parameters                                                            reporting, and emergency plan.
                                                                               •   Draw blood specimens & communicate
                                                                                   regular location of delivery (to assure
                                                                                   pharmacy receives knows where to obtain
                                                                                   results).
                                                                               •   Monitor ongoing compliance with proper
                                                                                   storage of medications.
                                                                               •   Increase visit frequency when patient
                                                                                   symptoms increase or if a change in dosage
                                                                                   occurs.

Handout inotrope 4-day process flow

  • 1.
    Pharmacy Home Health Agency Responsibilities Inotrope Patient Discharge Planning: Day 1 Responsibilities Receive referral from hospital for Collaborative Home health agency (HHA) receives referral from hospital for home health services drugs & supplies Responsibilities Patient meets reimbursement criteria and pharmacy has Patient meets reimbursement required documents of proof criteria for home health. Yes No Yes Patient meets Contact D/C pharmacy Patient meets Contact D/C planner admission • Verify central line is/will be placed HH admission planner criteria • Verify point of service delivery location and all criteria. demographic information Yes • Determine who HHA will be billing for nursing No service – the insurance company or pharmacy? Yes Contact D/C • Provide HHA process for paperwork & billing Contact HHA & pharmacy (if applicable). planner Contact D/C assure • Determine & confirm who is hooking patient planner knowledgeable in up to home infusion pump prior to D/C. providing home • Determine & confirm planned date/time of D/C inotrope therapy. from hospital • Clarify all communications to assure smooth transition Yes Collaborate with pharmacy to provide nurses with educational Confirm that nurse caring for patient materials related to home inotrope is knowledgeable in home inotrope therapy. therapy.
  • 2.
    Pharmacy Home Health Agency Responsibilities Inotrope Patient Discharge Planning : Day 2 Responsibilities Collaborative Responsibilities Communication & Verification Pharmacy to: • Perform pre-discharge assessment to assure no additional risk for doing • Discuss any questions related to inotrope therapy. therapy at home • Verify knowledge and answer any questions. • Contact caregiver and discuss home health care plan and expectations • Perform pre-admission assessment of home environment for items (phone, electricity, 911 service) • Call local EMS to inform them of • Verify with D/C Planner who is hooking patient up at inotrope patient in their area hospital and what time med and supplies will arrive • Obtain patient specific critical there parameters and provide to home • Verify caregiver will be available for initial teach /hookup health agency along with appropriate in hospital standing orders. • Verify what initial teaching will be done • Communicate this information to HHA Review with Home Health Agency: • Who contact person is for pharmacy and HHA. • How communication will take place. • Review critical parameters, expected interventions and physician orders. • Preferred communication with physician with issues re inotrope therapy specifically • Discuss shared expectations of pharmacy and HHA • Verify if HHA is billing insurance or pharmacy & process
  • 3.
    Pharmacy Home Health Agency Responsibilities Inotrope Patient Discharge Planning : Day 3 Responsibilities Pharmacy to confirm with D/C planner -current orders & labs: • Patient is stable on dose of inotropes (24 hour minimum) • Fluid and electrolytes are stable Communication & verification • Caregiver will be available for initial teach at hospital • Communicate to HHA Yes No Yes No Contact cardiologist & Await further direction Plan delivery of drug & Continue to discharge D/C planner from pharmacy supply & hook-up Obtain from Pharmacy: Patient & Caregiver: • Verification of final orders/critical parameters • Perform all activities necessary prior to d/c on inotrope therapy • Update on patient/caregiver initial teaching and any • Instruct on storage/handing of medication & supplies concerns • Provide patient & caregiver with written information & review • Verify specific hook-up time and next scheduled bag emergency plan, HHA contact numbers, etc. change • Verify understanding of first home visit date/time • Verify next day HHA admission visit • Verify understanding of next scheduled bag change date/time • Call patient and check on status once home • Verify that remainder of shipment arrived at home and • Call patient and check on status once home is stored properly. • Verify that remainder of shipment arrived at home • Verify home health agency number and planned visit and is stored properly. time • Verify nurse’s name & planned visit time • Review emergency plan • Review emergency plan
  • 4.
    Home Health Agency Pharmacy Inotrope Patient Ongoing Care and Collaboration Responsibilities Responsibilities • Do not decrease visit frequency until patient/caregiver independent and • Minimum weekly phone call to knowledgeable regarding critical parameters patient for refill assessment and reporting • Lab results monitoring & analysis • Minimum weekly visit • Identify and communicate • Communicate abnormal lab results • Make visits periodically at time of bag change areas of concern or findings to physician to observe patient/caregiver compliance with • Monitor and verify compliance • Inventory monitoring sterile technique and infection control with medical regimen. • Preparation and delivery of • Review and monitor compliance with • Communicate any order medication and supplies medication regimen. changes (pharmacy or home • Review and reinforce • Confirm with patient and/or caregiver that health related). patient/caregiver knowledge of they understand critical parameters, critical parameters reporting, and emergency plan. • Draw blood specimens & communicate regular location of delivery (to assure pharmacy receives knows where to obtain results). • Monitor ongoing compliance with proper storage of medications. • Increase visit frequency when patient symptoms increase or if a change in dosage occurs.