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Presented By:
Jasmine Subba
BHM – 3’C’
Presented To:
Mr. Kumud Joshi
•Terrorist activities and Bomb Threat
• Robbery and Theft
• Drunken Guest
Terrorist Activities and Bomb Threat:
1) Do not interrupt the caller
2) Jot down caller’s exact words
3) Try to find out everything related to call
4) Write everything as soon as the call is
disconnected
5) Inform the competent authority
immediately
6) Do not spread the rumor
7) Do not try to defuse the bomb if located.
Robbery and Theft
1) Comply with robber’s demand
2) Remain quiet
3) Cashier may switch on the secret alarm
4) Observe the robbers carefully
5) Note the direction of escape
6) Do not touch any object that might have been
touched by the robbers
7) Gather details and record in a crime report
form
Drunken Guests:
1) Act politely
2) Never argue
3) Talk softly and lead away from public area
4) Last option is to inform hotel security.
• Stay calm
• Do not panic
• Follow emergency procedures
Handling emergency situations

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Handling emergency situations

  • 1. Presented By: Jasmine Subba BHM – 3’C’ Presented To: Mr. Kumud Joshi
  • 2. •Terrorist activities and Bomb Threat • Robbery and Theft • Drunken Guest
  • 3. Terrorist Activities and Bomb Threat: 1) Do not interrupt the caller 2) Jot down caller’s exact words 3) Try to find out everything related to call 4) Write everything as soon as the call is disconnected 5) Inform the competent authority immediately 6) Do not spread the rumor 7) Do not try to defuse the bomb if located.
  • 4. Robbery and Theft 1) Comply with robber’s demand 2) Remain quiet 3) Cashier may switch on the secret alarm 4) Observe the robbers carefully 5) Note the direction of escape 6) Do not touch any object that might have been touched by the robbers 7) Gather details and record in a crime report form
  • 5. Drunken Guests: 1) Act politely 2) Never argue 3) Talk softly and lead away from public area 4) Last option is to inform hotel security.
  • 6. • Stay calm • Do not panic • Follow emergency procedures