SlideShare a Scribd company logo
 R.G. Lee and B.G. Dale Manchester School of
Management, UMIST, Manchester, UK
 Business excellence models, self assessment and policy
deployment amongst other methodologies, help
companies to identify areas for improvement.
 Qualitative and Quantitative both methodologies are
used in this article.
 Primary and Secondary Data are used in this review
article.
 To know how BPM evaluate and how enables
organizations to align business functions with
customer needs, and helps executives determine how
to deploy, monitor and measure company resources.
 Zairi (1997) describes BPM as: A structured approach
to analyze and continually improve fundamental
activities such as manufacturing, marketing,
communications and other major elements of a
company’s operations
 The first recorded idea dates back to Frederick
Taylor at the turn of the 19th century.
 Business process management (BPM) is a disciplined
approach to identify, design, execute, document,
measure, monitor, and control both automated and
non-automated business processes to achieve
consistent, targeted results aligned with an
organization's strategic goals.
 Sales:
 Customer service:
 Finance department:
 Operations processes:
 Accounting process:
 Management process:
 Human Resources:
 BPM reduces chaos within workflows and eliminates
ad hoc workflow management. The goal for
organizations engaged in BPM is to take control of
their processes and continually optimize them.

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hammad.pptx

  • 1.
  • 2.  R.G. Lee and B.G. Dale Manchester School of Management, UMIST, Manchester, UK
  • 3.  Business excellence models, self assessment and policy deployment amongst other methodologies, help companies to identify areas for improvement.
  • 4.  Qualitative and Quantitative both methodologies are used in this article.  Primary and Secondary Data are used in this review article.
  • 5.  To know how BPM evaluate and how enables organizations to align business functions with customer needs, and helps executives determine how to deploy, monitor and measure company resources.
  • 6.  Zairi (1997) describes BPM as: A structured approach to analyze and continually improve fundamental activities such as manufacturing, marketing, communications and other major elements of a company’s operations
  • 7.  The first recorded idea dates back to Frederick Taylor at the turn of the 19th century.
  • 8.  Business process management (BPM) is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization's strategic goals.
  • 9.  Sales:  Customer service:  Finance department:  Operations processes:  Accounting process:  Management process:  Human Resources:
  • 10.  BPM reduces chaos within workflows and eliminates ad hoc workflow management. The goal for organizations engaged in BPM is to take control of their processes and continually optimize them.