This document provides information about an upcoming conference on Medicare Advantage bidding. The conference will take place January 23-24, 2017 in Dallas, Texas and will provide guidance on all aspects of preparing a successful Medicare Advantage bid. Attendees will learn about key dates and deadlines, navigating CMS documentation, managing interdepartmental teams, analyzing membership data, using the HPMS system, understanding payment rates and policies, mastering the bid pricing tool, and the bid review process. The goal is to give health plans a comprehensive understanding and seasonal framework for the Medicare Advantage bidding process.
The document outlines steps for developing and implementing a marketing and sales process. It includes identifying target customers, crafting messaging to appeal to customer needs, packaging offerings, qualifying opportunities, developing proposals, implementing plans, measuring satisfaction, and ensuring ongoing success with customers. The goal is to replicate successes across accounts through documentation and leveraging lessons learned.
Show Me the Money: PR Metrics that Impress the C-SuiteSandra Fathi
Sandra Fathi, president of Affect, discusses metrics for measuring public relations that impress executives. She outlines objectives like proving value and ROI. Key performance indicators can track outcomes like lead generation, website traffic, and revenue generation. Share of voice compares a company's metrics to competitors' as a percentage of total conversations on a topic. Tracking correlations between PR activities, outputs, and business results is also important. Lead generation and revenue generation are most meaningful to executives.
The document discusses 20 marketing trends for 2022. Some of the key trends include:
1. Consumer values and expectations have shifted drastically due to the COVID pandemic, requiring brands to strategize and create new strategies to meet these changes.
2. Marketers must focus on building their first-party data strategies and personalizing experiences as third-party cookies are being phased out.
3. Research is becoming more democratized, with insights being generated through collaboration across organizations rather than isolated reports.
4. Testing and optimization are becoming ingrained in marketing organizations through increased investment in testing technology and dedicated teams.
I am very happy to discuss details further as I am actively seeking positions, Remote or Dallas-based, in a Strategic Leadership capacity for Project Management that is Marketing and/or Communications based and customer focussed in nature, creative, as my strengths to contribute to creatively and passionately to a great organization!
Irena McCue is a marketing analytics professional with over 10 years of experience consulting for various industries. She currently works as the Director of Client Management at LoyaltyBuilders, where she manages teams to develop innovative marketing analytics approaches to increase sales. Some of her responsibilities include customer segmentation, predictive modeling, campaign management, and ensuring data quality. Previously, she held director roles at Irving Oil and Procter & Gamble, where she grew analytics teams and identified new opportunities. McCue has an MBA from Babson College and a bachelor's degree from the University of Latvia.
This document summarizes a study on the use of predictive analytics in B2B demand generation. The study found that:
1) Organizations using predictive analytics were more likely to have an effective demand generation process.
2) Inaccurate or poor quality data hinders effective demand generation and use of predictive analytics.
3) Marketers targeting large enterprises were more actively analyzing data than those targeting smaller businesses.
This document summarizes the services of Dialog Direct, a marketing and customer engagement company. It discusses how Dialog Direct uses data analytics and personalized communications to help clients engage customers across multiple touchpoints. The company provides various services, such as data analytics, marketing campaigns, customer service, fulfillment, and more, to help clients build lifelong customer relationships. It has over 4,500 employees across 15 locations globally and has supported over 250 brands for nearly four decades.
The document outlines steps for developing and implementing a marketing and sales process. It includes identifying target customers, crafting messaging to appeal to customer needs, packaging offerings, qualifying opportunities, developing proposals, implementing plans, measuring satisfaction, and ensuring ongoing success with customers. The goal is to replicate successes across accounts through documentation and leveraging lessons learned.
Show Me the Money: PR Metrics that Impress the C-SuiteSandra Fathi
Sandra Fathi, president of Affect, discusses metrics for measuring public relations that impress executives. She outlines objectives like proving value and ROI. Key performance indicators can track outcomes like lead generation, website traffic, and revenue generation. Share of voice compares a company's metrics to competitors' as a percentage of total conversations on a topic. Tracking correlations between PR activities, outputs, and business results is also important. Lead generation and revenue generation are most meaningful to executives.
The document discusses 20 marketing trends for 2022. Some of the key trends include:
1. Consumer values and expectations have shifted drastically due to the COVID pandemic, requiring brands to strategize and create new strategies to meet these changes.
2. Marketers must focus on building their first-party data strategies and personalizing experiences as third-party cookies are being phased out.
3. Research is becoming more democratized, with insights being generated through collaboration across organizations rather than isolated reports.
4. Testing and optimization are becoming ingrained in marketing organizations through increased investment in testing technology and dedicated teams.
I am very happy to discuss details further as I am actively seeking positions, Remote or Dallas-based, in a Strategic Leadership capacity for Project Management that is Marketing and/or Communications based and customer focussed in nature, creative, as my strengths to contribute to creatively and passionately to a great organization!
Irena McCue is a marketing analytics professional with over 10 years of experience consulting for various industries. She currently works as the Director of Client Management at LoyaltyBuilders, where she manages teams to develop innovative marketing analytics approaches to increase sales. Some of her responsibilities include customer segmentation, predictive modeling, campaign management, and ensuring data quality. Previously, she held director roles at Irving Oil and Procter & Gamble, where she grew analytics teams and identified new opportunities. McCue has an MBA from Babson College and a bachelor's degree from the University of Latvia.
This document summarizes a study on the use of predictive analytics in B2B demand generation. The study found that:
1) Organizations using predictive analytics were more likely to have an effective demand generation process.
2) Inaccurate or poor quality data hinders effective demand generation and use of predictive analytics.
3) Marketers targeting large enterprises were more actively analyzing data than those targeting smaller businesses.
This document summarizes the services of Dialog Direct, a marketing and customer engagement company. It discusses how Dialog Direct uses data analytics and personalized communications to help clients engage customers across multiple touchpoints. The company provides various services, such as data analytics, marketing campaigns, customer service, fulfillment, and more, to help clients build lifelong customer relationships. It has over 4,500 employees across 15 locations globally and has supported over 250 brands for nearly four decades.
An Executive Primer on Digital Marketing Strategy for the Addiction Recovery Industry. In this presentation, you will learn about specific strategies and best practices your recovery organization can use to reach more patients online in their time of need.
Recorded presentation can be found here:
http://foundationsevents.com/webinar-videos/
The Performance Perspective: Aligning Teams & KPIs in Today's Digital LandscapePerformics
Performics Analytics and Technology Analyst, Maira Grylli, studies internal teams that motivate participation, drive performance and optimize for action- to drive outstanding results for their clients. Uncovering 7 common elements, Maira shares insight into the key to success: Client and agency team alignment.
The document discusses the importance of developing a solid marketing plan for a business. It outlines the key components of an effective marketing plan, including conducting a SWOT analysis, identifying customer needs and target markets, setting objectives and metrics, developing strategies and action plans, creating budgets and controls. The document emphasizes that a good marketing plan is essential for meeting business goals and having a successful career in marketing.
The document outlines Sense-IT Media's iStrategy Framework approach for developing a social media engagement strategy. The framework involves evaluating the social media landscape, agreeing on an engagement model, identifying key performance indicators, conducting an internal audit of current social media use, evaluating readiness to engage in social media, developing a social media strategy and action plans, and addressing organizational, resource and people issues.
AXA Wealth set an ambitious target to bring more independent financial advisers (IFAs) onto its online investment platform, Elevate. To achieve this, it consolidated over 30,000 customer contacts and 1 million records to develop audience segments. Insight-led campaigns were tailored to each segment and delivered leads exceeding targets, with email click-through rates more than doubling. The success was driven by integrating customer data and insight to personalize outreach.
The Power of Strategy - How to take events to the next level!The fresh Group
Is event strategy the way to capture success?
In an industry that seems to move at a million miles an hour, we sometimes need to step back and take a more considered, planned approach to event creation.
An event underpinned by strategy will not only help to achieve brand ambitions, but is also key in helping make project ‘pinch points’ (like time and budget) much more efficient.
We wanted to explore how strategy is being used within the wider world of events, so on top of our own experience we carried out research, speaking to over 150 senior stakeholders across the events industry.
We wanted to understand the views and challenges facing clients, who are asked to deliver the widest range of events imaginable. This snapshot of opinion, when combined with our own experience, has provided an interesting reality check, revealing what many teams are coming up against when trying to deliver the most effective events.
This document summarizes the results of a conjoint analysis study conducted to identify the optimal design and marketing strategy for a web-based newsletter development system called Newsletter OnDemand. The study found that financial advisors prefer a low price, branding from well-known companies, email reports on readership, and a high level of customization. Further analysis identified preferences varied based on advisor demographics. The recommendations are to design a product priced at $250, branded by Standard & Poor's, including readership reports, and allowing full customization. Additional exploratory research is also recommended to refine the product before further testing.
What happens when the power goes out? Today’s world of mobile devices, email from anywhere and social media create the customer expectation that power companies should send timely, relevant information during a power outage – and in the customer’s preferred communication channel.
Join Accenture and Xcel Energy for a behind-the-scenes peek at how they reimagined digital campaign management and customer preferences to deliver notifications during the most critical moments of the customer journey.
This document discusses stakeholder engagement in projects. It begins by listing common stakeholders in aquaculture projects. It then addresses several myths about stakeholder management, including that projects don't always need it and that more communication is always better. It argues that stakeholder engagement requires participation, responsiveness and a willingness to listen. It distinguishes between role-based and agenda-based stakeholders. It also discusses how meaningful stakeholder engagement in the MyCiTi bus project in Cape Town involved consultation, understanding impacts, and stakeholder-led solutions. Overall, the document advocates for sensitive stakeholder engagement in projects.
5 Relevancy Strategies to Break Through and Engage: Search, Display, SocialPerformics
Performics Q3 Webinar: Learn how to leverage relevancy to boost digital performance: analytics, channel integration, copy/landing page test & learn, Panda 4.0 & search retargeting.
This 7-page report provides guidance on starting a podcast to nurture leads. It defines podcasts and discusses their business benefits for branding, lead generation, communications and SEO. It offers tips for attracting listeners through concise, accessible content and promotion. The report also provides steps for recording high-quality podcasts and creating an action plan to implement a podcasting initiative, including identifying use cases, selecting a solution, measuring results and getting feedback.
This document discusses marketing of services. It defines service marketing and outlines its key features like intangibility, inseparability, and perishability. The document emphasizes the importance of service marketing in building trust, promoting customer satisfaction, and increasing standards of living. It also outlines some common problems in marketing services and recommends strategies like niche targeting, social media usage, and analytics. The document concludes that successful service marketing requires understanding customer needs through research.
The document outlines Leamington District Memorial Hospital's (LDMH) communication plan for 2012-2013. The plan aims to:
1) Improve internal and external communication through developing a framework that uses various platforms to communicate with staff and stakeholders.
2) Build awareness of LDMH's role, services, values and strategic goals with both internal audiences like staff and external groups in the community.
3) Manage LDMH's reputation by communicating its current situation, desired future state, and values to key stakeholders to build trust.
The plan details LDMH's communication goals, target audiences, tactics, and frameworks to guide its activities over the fiscal year. Research was conducted with staff and
2017 digital engagement webinar marketing360 - gelb consultingEndeavor Management
This presentation highlights things every healthcare marketer should know about how to measure healthcare marketing ROI, how to design a healthcare marketing dashboard the right way, and what’s possible in today’s digital age.
CMS Bidding From Process to Strategy-August 24-25 2015-Paradise Point Resort ...Kyle Raeder
This document summarizes a two-day conference on optimizing Medicare Advantage bids. The conference will provide health plans guidance on navigating the complex bid submission process, including expanding networks, Part D design, and member engagement. Attendees will learn best practices for building advanced strategies into their annual bids from experts at health plans and consulting firms. The goal is to help plans create more efficient access to outcomes, revenue, and market share through a meticulous bid application process.
OneDigital Health and Benefits is the nation’s largest company providing market leading employee benefit solutions for employers of all sizes, and is the only company offering a sophisticated combination of strategic advisory services, analytics, compliance support, technical innovations and HR capital management tools to employers.
Making the Case for Data Driven Talent Recruitment.
The talent acquisition space is rapidly changing. Big data, machine learning algorithms & games are coming to the forefront, in an effort to improve matching candidate to jobs. New innovative solutions are transforming the way companies source, attract and hire talent.
Join our webinar to find out how data driven talent recruitment can improve the quality of candidates and have a noticeable impact on recruitment metrics and diversity hiring. Walk away with tips to implement right away, and insights to share with your executive leadership.
Online Test, Target and Measurement
The pressure to deliver results and show ROI for all marketing spend is further complicated by market pace changes and economic climate. Learn how to find the optimal mix of ideas, and do it faster to increase ROI on marketing spend and provide relevant content and interactions to target audiences through the different channels including web, email, and mail.
* Nancy Shaver, Consulting Principal, Experian Marketing Services
Aryn Mayor provides concise career summaries and resume writing services. Her experience includes positions in staffing, marketing, and as the owner of her own career consulting business. She shares best practices for resume elements, what to include and avoid, and tips for selling oneself to employers through accomplishment-focused content.
Hot to Get Telesales Right | AgentCubedJeff Morgan
As an insurance agency, how well are you managing your CRM and lead nurture assets? Are you implementing marketing and sales strategies for maximum conversion? What are the pros and cons of buying versus building your telesales capabilities? How can partnering with a new model help revitalize your telesales experience and drive new business?
Telesales is an increasingly important component for sales growth, distribution diversification, and profitability. The following SlideShare discusses risks, costs, and other considerations associated with telesales strategies. This information will help you select the most viable telesales distribution channel for your business.
This presentation was given at the 9th National Medicare Supplement Insurance Industry Summit by the following subject matter experts:
- John Sowell, Vice President of Medicare Strategic Distribution at Aetna, Inc.
- Ali Hall, Vice President of Sales at AgentCubed
- Christopher Mele, Contact Center Solutions Leader at Aon Hewitt Retiree Solutions
- Ben Henderson, President at Clearlink
Insurer's Customer Experience and Member Retention SummitWorldCongress
So you enrolled some of the 8 million health insurance consumers that were granted access to care under the Affordable Care Act and a number of other members during the inaugural AEP… Now what?
Topics include:
A focus on consumer experience as a differentiator in the market.
Shared sessions with providers surrounding member health, experience, and strategies to improve overall health outcomes through additive engagement programs for your members.
Strategies to retrain and revolutionize your call center operations to increase touch points with members, offer reform and policy advice, and include a sales aspect to persuade members to stay with your organization.
Advancements in technology that allow carriers to identify members at risk of cancelling their policies, and ways to personalize retention communications to prevent these cancelations.
Tips to navigate the rapidly changing post-reform landscape, and adapt to fluctuating legislation provisions and mandate extensions.
http://www.worldcongress.com/events/HW14084/
An Executive Primer on Digital Marketing Strategy for the Addiction Recovery Industry. In this presentation, you will learn about specific strategies and best practices your recovery organization can use to reach more patients online in their time of need.
Recorded presentation can be found here:
http://foundationsevents.com/webinar-videos/
The Performance Perspective: Aligning Teams & KPIs in Today's Digital LandscapePerformics
Performics Analytics and Technology Analyst, Maira Grylli, studies internal teams that motivate participation, drive performance and optimize for action- to drive outstanding results for their clients. Uncovering 7 common elements, Maira shares insight into the key to success: Client and agency team alignment.
The document discusses the importance of developing a solid marketing plan for a business. It outlines the key components of an effective marketing plan, including conducting a SWOT analysis, identifying customer needs and target markets, setting objectives and metrics, developing strategies and action plans, creating budgets and controls. The document emphasizes that a good marketing plan is essential for meeting business goals and having a successful career in marketing.
The document outlines Sense-IT Media's iStrategy Framework approach for developing a social media engagement strategy. The framework involves evaluating the social media landscape, agreeing on an engagement model, identifying key performance indicators, conducting an internal audit of current social media use, evaluating readiness to engage in social media, developing a social media strategy and action plans, and addressing organizational, resource and people issues.
AXA Wealth set an ambitious target to bring more independent financial advisers (IFAs) onto its online investment platform, Elevate. To achieve this, it consolidated over 30,000 customer contacts and 1 million records to develop audience segments. Insight-led campaigns were tailored to each segment and delivered leads exceeding targets, with email click-through rates more than doubling. The success was driven by integrating customer data and insight to personalize outreach.
The Power of Strategy - How to take events to the next level!The fresh Group
Is event strategy the way to capture success?
In an industry that seems to move at a million miles an hour, we sometimes need to step back and take a more considered, planned approach to event creation.
An event underpinned by strategy will not only help to achieve brand ambitions, but is also key in helping make project ‘pinch points’ (like time and budget) much more efficient.
We wanted to explore how strategy is being used within the wider world of events, so on top of our own experience we carried out research, speaking to over 150 senior stakeholders across the events industry.
We wanted to understand the views and challenges facing clients, who are asked to deliver the widest range of events imaginable. This snapshot of opinion, when combined with our own experience, has provided an interesting reality check, revealing what many teams are coming up against when trying to deliver the most effective events.
This document summarizes the results of a conjoint analysis study conducted to identify the optimal design and marketing strategy for a web-based newsletter development system called Newsletter OnDemand. The study found that financial advisors prefer a low price, branding from well-known companies, email reports on readership, and a high level of customization. Further analysis identified preferences varied based on advisor demographics. The recommendations are to design a product priced at $250, branded by Standard & Poor's, including readership reports, and allowing full customization. Additional exploratory research is also recommended to refine the product before further testing.
What happens when the power goes out? Today’s world of mobile devices, email from anywhere and social media create the customer expectation that power companies should send timely, relevant information during a power outage – and in the customer’s preferred communication channel.
Join Accenture and Xcel Energy for a behind-the-scenes peek at how they reimagined digital campaign management and customer preferences to deliver notifications during the most critical moments of the customer journey.
This document discusses stakeholder engagement in projects. It begins by listing common stakeholders in aquaculture projects. It then addresses several myths about stakeholder management, including that projects don't always need it and that more communication is always better. It argues that stakeholder engagement requires participation, responsiveness and a willingness to listen. It distinguishes between role-based and agenda-based stakeholders. It also discusses how meaningful stakeholder engagement in the MyCiTi bus project in Cape Town involved consultation, understanding impacts, and stakeholder-led solutions. Overall, the document advocates for sensitive stakeholder engagement in projects.
5 Relevancy Strategies to Break Through and Engage: Search, Display, SocialPerformics
Performics Q3 Webinar: Learn how to leverage relevancy to boost digital performance: analytics, channel integration, copy/landing page test & learn, Panda 4.0 & search retargeting.
This 7-page report provides guidance on starting a podcast to nurture leads. It defines podcasts and discusses their business benefits for branding, lead generation, communications and SEO. It offers tips for attracting listeners through concise, accessible content and promotion. The report also provides steps for recording high-quality podcasts and creating an action plan to implement a podcasting initiative, including identifying use cases, selecting a solution, measuring results and getting feedback.
This document discusses marketing of services. It defines service marketing and outlines its key features like intangibility, inseparability, and perishability. The document emphasizes the importance of service marketing in building trust, promoting customer satisfaction, and increasing standards of living. It also outlines some common problems in marketing services and recommends strategies like niche targeting, social media usage, and analytics. The document concludes that successful service marketing requires understanding customer needs through research.
The document outlines Leamington District Memorial Hospital's (LDMH) communication plan for 2012-2013. The plan aims to:
1) Improve internal and external communication through developing a framework that uses various platforms to communicate with staff and stakeholders.
2) Build awareness of LDMH's role, services, values and strategic goals with both internal audiences like staff and external groups in the community.
3) Manage LDMH's reputation by communicating its current situation, desired future state, and values to key stakeholders to build trust.
The plan details LDMH's communication goals, target audiences, tactics, and frameworks to guide its activities over the fiscal year. Research was conducted with staff and
2017 digital engagement webinar marketing360 - gelb consultingEndeavor Management
This presentation highlights things every healthcare marketer should know about how to measure healthcare marketing ROI, how to design a healthcare marketing dashboard the right way, and what’s possible in today’s digital age.
CMS Bidding From Process to Strategy-August 24-25 2015-Paradise Point Resort ...Kyle Raeder
This document summarizes a two-day conference on optimizing Medicare Advantage bids. The conference will provide health plans guidance on navigating the complex bid submission process, including expanding networks, Part D design, and member engagement. Attendees will learn best practices for building advanced strategies into their annual bids from experts at health plans and consulting firms. The goal is to help plans create more efficient access to outcomes, revenue, and market share through a meticulous bid application process.
OneDigital Health and Benefits is the nation’s largest company providing market leading employee benefit solutions for employers of all sizes, and is the only company offering a sophisticated combination of strategic advisory services, analytics, compliance support, technical innovations and HR capital management tools to employers.
Making the Case for Data Driven Talent Recruitment.
The talent acquisition space is rapidly changing. Big data, machine learning algorithms & games are coming to the forefront, in an effort to improve matching candidate to jobs. New innovative solutions are transforming the way companies source, attract and hire talent.
Join our webinar to find out how data driven talent recruitment can improve the quality of candidates and have a noticeable impact on recruitment metrics and diversity hiring. Walk away with tips to implement right away, and insights to share with your executive leadership.
Online Test, Target and Measurement
The pressure to deliver results and show ROI for all marketing spend is further complicated by market pace changes and economic climate. Learn how to find the optimal mix of ideas, and do it faster to increase ROI on marketing spend and provide relevant content and interactions to target audiences through the different channels including web, email, and mail.
* Nancy Shaver, Consulting Principal, Experian Marketing Services
Aryn Mayor provides concise career summaries and resume writing services. Her experience includes positions in staffing, marketing, and as the owner of her own career consulting business. She shares best practices for resume elements, what to include and avoid, and tips for selling oneself to employers through accomplishment-focused content.
Hot to Get Telesales Right | AgentCubedJeff Morgan
As an insurance agency, how well are you managing your CRM and lead nurture assets? Are you implementing marketing and sales strategies for maximum conversion? What are the pros and cons of buying versus building your telesales capabilities? How can partnering with a new model help revitalize your telesales experience and drive new business?
Telesales is an increasingly important component for sales growth, distribution diversification, and profitability. The following SlideShare discusses risks, costs, and other considerations associated with telesales strategies. This information will help you select the most viable telesales distribution channel for your business.
This presentation was given at the 9th National Medicare Supplement Insurance Industry Summit by the following subject matter experts:
- John Sowell, Vice President of Medicare Strategic Distribution at Aetna, Inc.
- Ali Hall, Vice President of Sales at AgentCubed
- Christopher Mele, Contact Center Solutions Leader at Aon Hewitt Retiree Solutions
- Ben Henderson, President at Clearlink
Insurer's Customer Experience and Member Retention SummitWorldCongress
So you enrolled some of the 8 million health insurance consumers that were granted access to care under the Affordable Care Act and a number of other members during the inaugural AEP… Now what?
Topics include:
A focus on consumer experience as a differentiator in the market.
Shared sessions with providers surrounding member health, experience, and strategies to improve overall health outcomes through additive engagement programs for your members.
Strategies to retrain and revolutionize your call center operations to increase touch points with members, offer reform and policy advice, and include a sales aspect to persuade members to stay with your organization.
Advancements in technology that allow carriers to identify members at risk of cancelling their policies, and ways to personalize retention communications to prevent these cancelations.
Tips to navigate the rapidly changing post-reform landscape, and adapt to fluctuating legislation provisions and mandate extensions.
http://www.worldcongress.com/events/HW14084/
Kristina Bradshaw is a marketing professional with over 10 years of experience in B2B marketing. She has extensive experience in marketing communications, account management, project management, business development, and strategic planning. Her background includes roles managing marketing operations and client relationships for various companies. She is skilled in analytics, product development, and adapting to changing business needs.
C-Suite Snacks Webinar Series: Best Practices on Managing Employee BenefitsCitrin Cooperman
Sign up for our weekly C-Suite Snacks webinars here: https://www.citrincooperman.com/infocus/c-suite-snacks
Our C-Suite Snacks webinar series provides the middle market with brief, strategic, and tactical business improvement information for 30 minutes every week. Join Citrin Cooperman live every Thursday at noon for snack-sized insights for business executives.
Even during the current work from home environment, companies should be keeping an eye on their employees and their benefits. Maintaining a healthy balance between cost-effectiveness and employee satisfaction is the key to staying afloat at this time.
During this C-Suite Snacks webinar session, Shaun Gagnon from Cambridge Insurance Advisors covered what you can do to strike that perfect balance and keep your company running smoothly.
Key takeaways, included: insights into employee perceptions of benefits and culture - why they might consider leaving or staying, ways to contain costs, including plan design, financing strategy, RX cost reduction, and more, and the future of employee benefit.
LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...Localogy
The document provides best practices for advertiser retention based on research conducted with small and medium sized businesses. The research found that the top reasons advertisers cancelled were poor results, poor customer service, and high costs. Additional findings indicated that customers cared more about customer experience than the product or sales. The company analyzed the findings and implemented solutions like improved communication of success milestones, personalized customer service, and entry-level pricing packages. As a result, the company saw a reduction in churn, happier employees and clients, improved brand, and a more energetic company culture.
This document discusses strategies for effective eDetailing to physicians. It begins with an analysis of the current situation for field promotion, noting that physicians are overwhelmed with details from pharmaceutical reps and spend more time online. The key questions covered include identifying appropriate eDetailing uses, determining the right marketing mix, overcoming organizational barriers, and measuring impact. Recommendations focus on optimizing reach and impact through recruitment, extended viewing audiences, best practices, and metrics. The future will likely see more medical work integrated into physicians' online activities.
Addressable Audience Planning and OptimizationMerkle
This document discusses optimizing the customer experience through addressable audience planning. It emphasizes taking a customer-first approach by segmenting audiences based on key currencies like lifecycle stage and customer value. This enables creating targeted experience blueprints and media plans tailored for each audience segment. The optimization process involves connecting these audience insights to all customer touchpoints through contact governance, currency connectivity, and unified testing. The goal is a highly personalized customer journey across channels through centralized and automated optimization based on individual behavior and attributes.
Life cycle marketing for the automotive services industryCatalyst
Whether your goal is to increase ticket size, boost cross-sell, get customers to visit more often, or all the above, an effective life cycle marketing strategy can deliver the competitive difference you want.
Putting Customers at the Center of Your Digital Strategy@chrisboyer LLC
Existing patients, potential patients, family members and doctors use the internet to discover, research, evaluate and decide on their health care options. This poses a challenge for many health systems that are trying to understand and map customer journeys to support their branding, marketing and communication efforts. In this presentation, we'll outline a practical approach to mapping your digital tactics (social, website, CRM, etc) to ensure you are understanding customer's needs and optimizing to support the way they interact with your organization.
CareVoz is a healthcare CRM platform that aims to increase consideration and awareness amongst medical organizations. It faces challenges in competing against larger players with more resources and developing an evolving content strategy. The document provides insights on CareVoz's strengths as a transparent brand with a consultative approach and monthly subscription model. It also analyzes weaknesses in analytics tracking and opportunities in thought leadership. Key competitors are reviewed along with trends of medical organizations adopting CRM tools for patient data management and engagement. Younger consumers are more open to online reviews, scheduling, and messaging providers directly. Positioning strategies focus on customization and the view of doctors as a wellness resource rather than just sickness.
The document summarizes the findings of a survey on the state of digital healthcare marketing in 2017. Key findings include:
- Healthcare lags behind other industries in digital marketing efforts such as social media and mobile apps.
- CRM and marketing automation tools are being used more compared to 2015, but advanced technologies are still not widely deployed.
- Top challenges remain lack of budget, silos between departments, and resistance to change.
- Most organizations have not mapped customer journeys across digital and mobile channels.
The recommendations encourage healthcare marketers to improve measurement of ROI, transition to more technology-focused marketing, and continue educating leadership on the value of digital strategies.
In this SlideShare, Richardson discusses how decreasing customer loyalty, higher expectations, and constant competitive threats are making forecasted business from your best customers anything but a certainty. Richardson analyzes how to Driving Key Account Growth by Planning and Execution to Access the White Space.
Webinar | Clients Calling “Mayday”? Design a Benefits Technology Strategy to ...benefitexpress
This document discusses how to develop an effective benefits technology strategy for brokers and their clients. It begins by outlining different models for benefits administration, including fully owning technology, partnering with consultants, or advising clients. The presenter advocates creating a strategy that addresses the broker's business, clients' needs, and partners' capabilities. Key aspects to consider include business models, client profiles, and evaluation criteria for partners. The overall message is that technology will continue growing in importance, so brokers need solutions to help clients facing challenges with benefits administration.
C-Suite Snacks Webinar Series: The Talent Wars - Can Benefits Be Your Secret ...Citrin Cooperman
This webinar discusses how companies can use benefits as a secret weapon to win the talent wars. It covers open enrollment and employee engagement strategies like using technology for enrollment, communications, and year-round support. Meeting human capital demands through multi-generational benefits is discussed. Cost containment and trending benefits strategies include risk financing options, chronic condition management, and consortium programs. Trending benefits include mental health, telemedicine, student loan repayment, and more. Questions are taken at the end.
C-Suite Snacks Webinar Series: The Talent Wars - Can Benefits Be Your Secret ...
H421 brochure
1. JANUARY 23-24, 2017 DALLAS, TXDOUBLETREE BY HILTON DALLAS-MARKET CENTER
HEAR DIRECTLY FROM YOUR PEERS AT REGIONAL AND NATIONAL MA PLANS!
Take a season-by-season, interactive exploration of the timeline, critical steps, and overall strategies
that are essential for a successful MA bid!
What You Will Learn
• Gain a full understanding of the concepts, deadlines, steps, and interdependencies in the MA bid cycle
• Discover the technology tools and systems used in bid submission, and take a guided tour through their key elements
• Hear about CMS Desk Review and common pitfalls, and learn how a good offense can be the best defense against
them
• Learn how to optimize your bid team and get the right information to the right people at the right time
• Hear how to target a competitive analysis to get the most effective and actionable results with the most efficient use
of time
• Develop long-term planning and product development strategies to maximize your bid success year after year
• Discuss all of the above and more with your peers and colleagues in the bidding trenches!
SPONSORS
BRONZE
T O R E G I S T E R : C A L L ( 8 6 6 ) 6 7 6 - 7 6 8 9 O R V I S I T U S A T W W W . H E A L T H C A R E - C O N F E R E N C E S . C O M
FeaturingInteractive
SessionsandHands-
onLearning
Opportuni-
ties!
THE MEDICARE
ADVANTAGE BIDDING
BOOTCAMP
A Four Seasons Framework for Preparing the CMS Bid
H E A L T H C A R E E D U C A T I O N A S S O C I A T E S P R E S E N T S
2. “In this world nothing can be said to be
certain, except death and taxes.”
And that your Medicare Advantage bid will
be due on the first Monday in June.
Or so Benjamin Franklin might add to his famous quote, were
he alive today and working with one of the thousands of health
plans that must apply annually to CMS in order to serve the
highly desired Medicare Advantage market of over 17 million
beneficiaries. Although the bid deadline is the same every
year, the process to get there is a smorgasbord of moving parts,
intermediate due dates, evolving technology tools and systems,
and hundreds of pages of documentation—all requiring the
participation of a collaborative, interdepartmental staff that often
cycles on-and-off a matrixed bid team. Whether you are preparing
your first bid or just wanting to refresh your knowledge of the
details, you’ll need help. We’ve got you covered with the Medicare
Advantage Bidding Boot Camp!
Occurring January 23-24 in Dallas, the Bidding Boot Camp is
strategically scheduled to deliver“just in time”training to jumpstart
your 2018 Medicare Advantage bid. The conference agenda is
uniquely structured to give you a seasonal framework for key tasks
and deadlines, while still highlighting the areas of planning and
product development that must be done year-round.
Join us for the Medicare Advantage Bidding Boot Camp. You’ll
grow your knowledge, connect with peers, and gain confidence
and expertise in executing your plan’s Medicare Advantage bid in a
logical and linear fashion.
About that, we say to Mr. Franklin, we can be certain!
Sincerely,
Terri Hammons
Terri Hammons, Conference Director
HEALTHCARE EDUCATION ASSOCIATES
P.S. We know that bid preparation is a team endeavor, so we’ve
made it easier for multiple members of your bidding team to attend
by offering special group discounts and early bird rates!
Gary J. Ward, Senior Director, Product Development and Management
AETNA
Julia Warner, Director, Product Management & Marketing
Communications
REGENCE BLUECROSS BLUESHIELD OF OREGON
Dedra Ogunmuyiwa, MPH, Manager, Medicare Programs
SCOTT & WHITE HEALTH PLAN
James Head, Director of Medicare Actuarial Services
CONNECTICARE
Debra Baverman, Business Development Officer - Government
Programs
MEMORIAL HERMANN HEALTH PLAN
Kyle Raeder, Controller
COMMUNITY CARE, INC
William Sota, Director of Product Management and Development*
GATEWAY HEALTH
Matt Kranovich, FSA, MAAA, Consulting Actuary
MILLIMAN
Matt Chamblee, Principal and Consulting Actuary
MILLIMAN
Matthew Hayes, Actuary
MILLIMAN
*pending final confirmation
This conference is designed for Medicare Advantage professionals
with responsibilities in areas including (but not limited to):
1. Take a comprehensive walk-through of the timeline and key
steps of the bid planning and development process and tackle
your first bid—or fifth or fifteenth—with confidence!
2. Avoid information overload at the start of the bid process
with a pathfinder through the CMS bid instructions and
documentation
3. Hear real-world examples on efficiently managing the
Medicare Advantage application process and working in the
Health Plan Management System
4. Gain an understanding of the essential elements of Star
Ratings and Risk Adjustment that can impact bid preparation
5. Find out how and when to incorporate sales and marketing,
operations, quality, and compliance as strategic business
partners in the bid development process
6. Discover how to use the Final Call Letter for the nuts-and-bolts
process of your bid
7. Dive into the Bid Pricing Tool with a guided, interactive
exercise through the trickiest elements and workbooks
8. Learn about the timeline and interdependencies of the Part
D submission, and how trends in formulary development can
impact your bid
9. Gain insight into the strategies for evaluating rewards and
incentives programs as part of your product offering
10. Communicate, commiserate, and celebrate with your peers
and colleagues as you grow your knowledge in all aspects of
the bid process!
• Product Management and
Development
• Medicare Advantage and
Senior Products
• Bid Development
• Government Programs/
Medicare Part D Plans
• Actuarial Analysis
• Finance
• Project Management
• Operations
• Risk Adjustment
• Revenue Management and
Analysis
• Marketing and Sales De-
partments
• Network Development
• Care Management
• Consultants
Our Expert Speaking Faculty
Top Ten Reasons to Attend
Who Should Attend?
3. 8:00–9:00 Registration & Breakfast for All Participants
9:00–9:15 Chairperson’s Opening and Welcome Address
9:15–10:00 Setting the Stage: An Orientation to Medicare
Advantage Bidding
• Introduction to the Medicare Advantage bidding process
• General overview of the bidding timeline
• Essential vocabulary, key terms, and acronyms for understanding and
contributing to the bidding conversation
• Understanding the key players in the bid process, and the typical roles
and interdependencies of various departments
Julia Warner, Director, Product Management & Marketing Communications,
Government Programs
REGENCE BLUECROSS BLUESHIELD OF OREGON
Winter
Key Dates and Deadlines
January 1, 2017—Plan Benefit Year Begins
Early January 2017—Release of CY 2018 Applications
Mid-February 2017—Advance Notice and Draft Call Letter Released (45 days
before Final Notice)
Mid/Late-February 2017—Applications due for CY 2018
10:00–10:45 Pathfinder Session—Navigating CMS Instructions
and Documentation for MA Bidding: What You Need and Where to Find
It
CMS provides extensive documentation related to the bid submission
process and systems, yet for those new to bidding or seeking a refresher,
finding and navigating it can lead to information overload. This“pathfinder”
session will explore:
• The standard documents released by CMS—how do you locate them
and which ones are the most helpful?
• How to make the most of the CMS Bid Training Modules as a reference
and technical guidance tool
• Identifying areas of the CMS instructions that are prescriptive and
rigid, and which areas may allow for flexibility
• Strategies for tracking and complying with changes in instructions and
documentation from year to year
10:45–11:00 Morning Networking Break
11:00–12:00 Featured Panel—Hail, Hail, the Gang’s All Here!
Optimizing Interdepartmental Participation for a Successful Bid
Panelists will share experiences and insights into building and managing
the cross-functional, matrixed teams that are necessary for bid planning and
development.
• How to seamlessly incorporate Compliance as a strategic business
partner from the start to ensure a“no surprises”bid cycle
• Examples of best practices for communication and collaboration with
Operations in order to produce a viable product
• Looping in Sales and Marketing: when, how often, and for how long?
Panelists:
Dedra Ogunmuyiwa, MPH, Manager, Medicare Programs
SCOTT & WHITE HEALTH PLAN
James Head, Director of Medicare Actuarial Services
CONNECTICARE
Kyle Raeder, Controller
COMMUNITY CARE, INC
12:00–1:00 Networking Lunch
1:00–2:00 Post-AEP Member Analysis to Drive Pre-Bid Planning Success
Analyzing and understanding the members you have and the members you
want is an essential step in the bid planning process. This session will cover:
• Standard techniques and strategies for evaluating the results of the
Annual Election Period
• How to accurately evaluate your new membership:
ʄʄ What worked and what didn’t for AEP?
ʄʄ Which benefit packages attracted which members?
• The effect of AEP enrollment numbers on accounting and finance, and
how forecasts and re-forecasts play into bid planning
• How can a brand new Medicare Advantage member versus a member
switching from another plan differ in impact on your plan in terms of
risk adjustment factors, care needs, and utilization?
Debra Baverman, Business Development Officer - Government Programs
MEMORIAL HERMANN HEALTH PLAN
2:00–3:00 A Guided, Interactive Tour through the Medicare
Advantage Application Process and Health Plan Management System
(HPMS)
Take a guided tour through CMS’application process for MA plans, plus
the HPMS system, which sets the stage for the rest of your bid cycle. This
interactive session will explore:
• The key areas of the Application process, step-by-step
• Timelines and key dependencies in planning and data gathering for
the Application
• The Plan Benefit Package (PBP) and HPMS: looking ahead to bid
submission—
ʄʄ How to work with and around the rigid, fixed description fields
in the system in order to enter your data in an acceptable
manner, but still communicate the nuances of your
benefit offerings
Dedra Ogunmuyiwa, MPH, Manager, Medicare Programs
SCOTT & WHITE HEALTH PLAN
3:00–3:15 Afternoon Networking Break
Spring
Key Dates and Deadlines
First Monday in April 2017—CMS Announcement of MA Capitation Rates
and Payment Policies, and the Final Call Letter
Early April, 2017—Release of the PBP and BPT software in HPMS
Mid April—Release of CMS Training Modules
Early/Mid May—Release of BPT Upload Functionality and other Modules in
HPMS
3:15–4:00 Demystifying CMS Medicare Advantage Capitation
Rates, Payment Policies, and the Final Call Letter
The Final Call Letter is out, and the rates are set. At 250+ pages, the
document is anything but light reading. What does this mean for your bid?
This session will serve as a brief“CMS reimbursement rates 101”experience,
and also prepare you to understand the Final Call Letter:
• The basic applications of actuarial analysis
• How you will use the rate information for the nuts-and-bolts process
of your bid
• What are the impacts on revenue projections that should be factored
into the bid?
• The essentials of Star Ratings and Risk Adjustment and their potential
impact on your bid preparation and submission
Matt Chamblee, Principal and Consulting Actuary
MILLIMAN
4:00–5:00 SPECIAL INTERACTIVE, HANDS-ON SESSION:
Mastering the Bid Pricing Tool (BPT)
In this guided, interactive exercise—designed as a“silo buster”to help those
in non-actuarial roles—participants will explore the Bid Pricing Tool and the
Day One: Monday, January 23, 2017
4. BPT workbooks, and engage with mock data samples to understand the key
aspects of this critical part of the bid.
• First things first—getting the BPT to work:
ʄʄ How to manage security settings and add-in files
ʄʄ Identifying other technology trip-ups that can waylay your bid
• BPT data entry:
ʄʄ How to plan for the time and resources necessary for this process
ʄʄ Understanding which tasks typically take longer than expected
so that you can plan accordingly
• Strategies to ensure the critical tasks such as experience reconciliation
are complete and accurate, and ensuring that the data in the bid
8:00–9:00 Registration & Breakfast for All Participants
9:00–9:15 Chairperson’s Recap of Day One
SPECIAL 2-PART SESSION: FOCUS ON THE PART D BID
9:15–10:00 Focus on Pharma, Part 1—System & Process
Considerations for Your Part D Bid
• Making sense of the Final Call Letter in regard to the Part D Bid
• Understanding the timeline and interdependencies for Part D bid
submissions
• HPMS and BPT processes for Part D
10:00–11:00 Focus on Pharma, Part 2—Optimizing the Part D
Bid
• Latest trends and strategies in pharmacy formulary development
ʄʄ Designing the ideal tier structure for your plan
ʄʄ Which drug for which tier?
• Understanding NABA, and designing a pharmacy plan to
maximize rebates
• Assessing your Part D benefits, costs, and drivers:
ʄʄ Evaluating your pharmacy cost structure
ʄʄ What pharmacy network contracts do you have? What contracts
do you want?
ʄʄ Strategies for effective collaboration with PBMs
ʄʄ Understanding pharmacy network requirements that can affect
the bid
• How to balance the often conflicting consumer desires for both lower
costs and simplicity in plan design
Matthew Hayes, Actuary
MILLIMAN
11:00–11:15 Morning Networking Break
Summer
Key Dates and Deadlines
1st Monday in June, 2017—Deadline for Bid Submission
June-August, 2017—CMS Desk Review
Late July/Early August 2017—CMS releases Part D National Average Bid
Amount (NABA)
Late July/Early August 2017—Rebate Reallocation Period
11:15–12:15 The Bid is In! Now What? Desk Review, Audits, and
NABA
• The key elements, concepts and players involved in desk review and
actuarial bid audit
• Avoid road bumps in the bid process by understanding the critical
bid items that desk reviewers and bid auditors pay close attention to,
including reconciliations, non-benefit expense projections, risk score
projections, and related party contracts
• Part D“NABA”(National Average Bid Amount) —what does it mean for
your bid once it’s announced?
• Tips for managing the potential domino effect when changes to your
bid are required
Matt Kranovich, FSA, MAAA, Consulting Actuary
MILLIMAN
matches your financials
• How can you reduce common errors and omissions in data
submissions that may trigger challenges during desk review?
Matt Chamblee, Principal and Consulting Actuary
MILLIMAN
5:00–6:00 Cocktail Reception Immediately Following
For more information about our sponsorhip opportunities, contact Jennifer
Clemence at 704-341-2438 or at jclemence@healthcare-conferences.com
12:15–1:15 Networking Lunch
Fall, and a Circle Back to Winter
Key Dates and Deadlines
October 1, 2017—Plan Benefit Data Release
October 15 to December 7, 2017—Annual Election Period
January 1, 2018—New Plan Benefit Year Begins
Fall/Early Winter—Planning and Preparation for the Next Bid!
1:15–2:00 Performing a Competitive Analysis—Targeting
your Time and Resources to Get the Most Bang for your Buck
The release of plan benefit data in the fall offers an unparalleled
opportunity to evaluate the competitive landscape. This session will cover:
• Techniques for evaluating how your plan’s benefit offerings stack up
against the competition
• Optimizing the time and resources for competitive analysis by
identifying and focusing on the benefit areas that are the biggest
drivers of consumer choice
• Using the results of the competitive analysis to modify your sales and
marketing strategy for the Annual Election Period--
ʄʄ Should you target your marketing dollars to your strength areas,
or do weaker areas offer hidden opportunities?
ʄʄ How to evaluate and leverage your supplemental
benefits to lure in the members you want
Gary J. Ward, Senior Director, Product Development and Management
AETNA
2:00–2:45 Understanding Network Adequacy Requirements
for your Bid Submission
Building and documenting your provider network is both a concrete step in
the bid process and an integral part of year-round planning for long-term
bid success. The provider network is a critical component of your healthcare
offering, but also a top factor of the costs that must be considered for your
bid. This session will examine:
• Where to find, how to interpret, and how to work with CMS’s criteria
for network adequacy
• Tools, technologies, and strategies to measure network adequacy and
reduce the risk of deficiency findings
• Methods for defining a successful network for your plan—
ʄʄ Who are the key providers, and how does the structure of
provider contracts impact your bid and long-term planning?
ʄʄ How to incorporate risk adjustment models into network
building and planning
ʄʄ How are these network factors actually translated to actuarial
data and captured in your bid?
2:45–3:30 Conference Capstone: Year-Round Product Design
and Development Strategies to Optimize Your Bid
• Conducting a bid post-mortem to identify where revenue was left on
the table, and tips and tricks to prevent it from happening in your next
bid
Day Two: Tuesday, January 24, 2017
5. Venue Details
DoubleTree by Hilton Hotel Dallas - Market Center
2015 Market Center Blvd
Dallas, TX 75207
(214) 741-7481
We have a limited number of hotel rooms reserved for the conference. The
negotiated room rate of $149 per night will expire on December 22, 2016,
although we expect the block to sell out prior to this date. To ensure you
receive a room at the negotiated rate, book well before the expiration
date. Upon sell out of the block room rate, availability will be at the hotel’s
discretion.
Team Discounts
• Three people will receive 10% off
• Four people will receive 15% off
• Five people or more will receive 20% off
In order to secure a group discount, all delegates must place their registra-
tions at the same time. Group discounts cannot be issued retroactively. For
more information, please contact Kathie Eberhard
at 704-341-2439 or at keberhard@healthcare-conferences.com
Refunds & Cancellations
For information regarding refund, complaint and/or program cancellation
policies, please visit our website: https://www.healthcare-conferences.com/
thefineprint.aspx
CPE Credits
Healthcare Education Associates is registered with the
National Association of State Boards of Accountancy
(NASBA) as a sponsor of continuing professional education
on the National Registry of CPE Sponsors. State boards of
accountancy have final authority on the acceptance of
individual courses for CPE credit. Complaints regarding registered sponsors
may be submitted to the National Registry of CPE Sponsors through its
website: www.nasbaregistry.org.
The recommended CPE credit for this course is 13.5 credits it in the follow-
ing field(s) of study: Specialized Knowledge and Applications.
For more information, visit our website: https://www.healthcare-confer-
ences.com/thefineprint.aspx
The Conference Organizers
Healthcare Education Associates is a division
of Financial Research Associates, LLC. HEA is a
resource for the healthcare and pharmaceuti-
cal communities to improve their businesses
by providing access to timely and focused
business information and networking op-
portunities in topical areas. Offering highly
targeted conferences, Healthcare Education Associates positions
itself as a preferred resource for executives and managers seeking
cutting-edge information on the next wave of business opportu-
nities. Backed with over 26 years of combined conference industry
experience, the producers of HEA conferences assist healthcare
professionals, actuaries, attorneys, consultants, researchers and
government representatives in their professional endeavors. For
more information on upcoming events, visit us online: www.health-
care-conferences.com
RISE (Resource Initiative & Society for
Education) Vision:
To build a community and an education-
al system that promotes successful careers for professionals who
aim to advance the quality, cost and availability of health care.
RISE (Resource Initiative & Society for Education) Mission:
RISE is the first national association totally dedicated to enabling
healthcare professionals working in organizations and aspiring to
meet the challenges of the emerging landscape of accountable
care and health care reform. We strive to serve our members on
four fronts: Education, Industry Intelligence, Networking and Career
Development. To learn more about RISE and to join, visit us online:
www.risehealth.org
Bronze Sponsors
• Strategies for evaluating the tradeoffs of adding and removing
benefits
• Understanding the impact to your next bid, and how to operationalize
them
• Exploring rewards and incentives programs to enhance your plan’s
appeal:
ʄʄ How to measure the impact, whether good or bad, of rewards
and incentives to your plan’s bottom line
ʄʄ How to define and document rewards and incentives in the
actual bid process as a non-benefit expense
Gary J Ward, Senior Director, Product Development and Management
AETNA
William Sota, Director of Product Management and Development
GATEWAY HEALTH*
*pending final confirmation
3:30 Conference Concludes
6. JANUARY 23-24, 2017 DALLAS, TXDOUBLETREE BY HILTON DALLAS-MARKET CENTER
FeaturingInteractive
SessionsandHands-
onLearning
Opportuni-
ties!
T O R E G I S T E R : C A L L ( 8 6 6 ) 6 7 6 - 7 6 8 9 O R V I S I T U S A T W W W . H E A L T H C A R E - C O N F E R E N C E S . C O M
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THE MEDICARE ADVANTAGE BIDDING BOOT CAMP
HEAD OF PRODUCT
DEVELOPMENT OR CHIEF
ACTUARY
H421
H421
*SUBJECT TO HEA APPROVAL
(BEFORE AND ON 12/16/16) (AFTER 12/16/16)
EARLY BIRD STANDARD RATE
SERVICE PROVIDERS & CONSULTANTS
HEALTH PLAN & PROVIDERS*
GOVERNMENT, COMMUNITY GROUPS, &
ASSOCIATIONS*
$2095$1895
$1595
$995
$1795
$1095
January 16, 2017.
HEAR DIRECTLY FROM YOUR PEERS AT REGIONAL AND NATIONAL MA PLANS!
THE MEDICARE
ADVANTAGE BIDDING
BOOTCAMP
A Four Seasons Framework for Preparing the CMS Bid
H E A L T H C A R E E D U C A T I O N A S S O C I A T E S P R E S E N T S